Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 1/5
FacebookI’m honestly heartbroken writing this review. I’ve trusted Coopers to manage my property for over 10 years under a fully managed service, believing they were taking care of my home while I was busy living my life and working hard elsewhere. What I’ve now discovered has left me shocked, upset, and completely let down.
The state of my property after the tenant moved out is beyond words, mould, cracks in the walls, doors that don’t fit, patchy paintwork, and furniture left behind. There’s even a yellow film on the walls that suggests someone was smoking indoors. I sent photos of this to Coopers, expecting urgency, empathy, or at the very least, acknowledgment. Instead, my email was brushed off and my photos ignored.
Even more painful is the dismissive tone I’ve received from staff like Olivia, who seem to take no responsibility and imply that because I once did a quick visit months ago, with the flat full of furniture, I somehow approved the condition. It feels like gaslighting. I wasn’t there to inspect, I was trusting the agents I was paying to do that.
Throughout the years, my emails have been ignored. There was no proactive contact. No proper inspections. I’ve now been told that they don’t carry out formal inspections unless requested and that they don’t even keep records of visits. So what exactly was I paying for all this time?
This isn’t just about money, it’s about trust, responsibility, and the emotional toll of seeing your home fall into disrepair while you believed it was being looked after. I feel completely failed by Coopers.
To any landlord considering using them: please think twice. I would never want anyone else to feel the way I do right now, upset, angry, and taken advantage of.
Karen · 21 July 2025
★★★★★ 5/5
FacebookAt first I never actually build any interest on this Binary/Forex trading of a thing but when I later gave it a try with the Help of this wonderful Expert Trader Mrs. Florence. It was a successful trade for me. All i did was to invest $500 into my first trading and to my greatest surprise, I received huge amount of $8,420 as profit in 6 days of trading. Mrs. Florence was the trader that made it possible and she is still doing it all for me..You want to be happy and bill free like me do well to reach out to her via WhatsApp:+1 (337) 603-0583Email: Florenceboeli1958@gmail.com
Āmø · 19 January 2023
★★★★★ 5/5
FacebookFab!!!! Greg, Matt and Rhys were amazing - they sold my house and managed to smooth out any hiccups that we had along the way.
I wouldn't of changed estate agent at all - Greg made our house sale as easy and smooth as any house sale can be.
Not only did Greg ensure we got lots of viewings he also provided great and honest feedback.
I cannot recommend Coopers enough, the team were great, the house sale went though as soon as it possibly could and even after we moved Greg called to check we had settled in. 10/10 for service :)
#TEAMCOOPERS
Hayley · 26 October 2018
★★★★★ 5/5
GoogleLea and the team are absolutely amazing (never thought I'd say this about an estate agent). Whenever we had any issues with the flat, it was always resolved very quickly. I can't fault them in the two years I rented from them. I wish I …
Xiao · 13 April 2019
Agent replied · 30 July 2023
Hi Xiao - thanks so much for your feedback. We really appreciate it
★★★★★ 1/5
FacebookDisappointing service having to wait 13 days so far with no deposit back and any response you finally get is they are still waiting for a list of costs from landlord when there has been plenty of time to do so even though the inventory report was wrong in many areas. Every time I try and call I get put straight through to voicemail or when I email I get no response or just the usual with no update. Shocking.
Rebecca · 24 April 2019
Agent replied · 26 November 2023
I agree very bad after care from what you have told me .
★★★★★ 5/5
FacebookA big Thank you to Russell and the team in the Ickenham branch who were professional and so quick to sell our home. Would highly recommend them.
Randeep · 7 November 2020
Agent replied
So great to hear Randeep, thankyou for taking the time to let us know! We hope your move went well and you'll be happy in your new home!
★★★★★ 5/5
FacebookCoopers have a professional team and every single member of their Hillingdon Lettings team (David, Jayde, Kelly , Cloey and all rest of the letting team) are a one United unit contributing towards best of customer service. Cloey in particular has been amazing and she will never miss to impress you by her swift and appropriate responses, professional approach and above all ever positive attitude towards all concerns being given due listening ears.
Any Sale or letting requirements,Go Coopers Go to Hillingdon Coopers
Keep up the good work
Vivek · 8 December 2015
Agent replied
Thank-you for the review Vivek Shah!
★★★★★ 5/5
GoogleGreat service all around and very professional. Never felt any pressure or hard sell; The coopers team were happy to show me many properties until I found one that I liked. Once I did they were very efficient and accommodating to meet the quick window I had for my moving date. By quite some margin the most pleasant experience I’ve had dealing with an agent in London.
Max · 31 March 2021
Agent replied
Thanks Max. It was a pleasure to help you with your move!
★★★★★ 1/5
FacebookBecause they deleted my and reviews of other people from Google, I would like to share my experience with Coopers of London and their agent William Delaney here. It has been 7 months since we moved out of one of their properties in Deptford and we have yet to receive our deposit of over £1500. Despite numerous calls and emails, we have not received any satisfactory response or resolution. On the few occasions that William Delaney did answer our calls, he made promises that were never fulfilled. We also spoke with the director Andrew Fagan but to no avail.
This lack of professionalism and communication is surprising for a company that prides itself on its awards. It seems as though they are actively avoiding us and not taking responsibility for their actions. After 7 months, we are starting to feel hopeless as no one is communicating with us. This situation has forced us to seek alternative means of communication as it seems like they are unwilling to engage with us in a professional manner. This way I would like to warn everyone, who is about to pair with this company, as this behaviour could be devastating to someone in the future. Really disgusting….
Terezie · 24 March 2023
★★★★★ 1/5
FacebookWest Drayton branch never call back when they say they will when questioned about it they make one excuse after the other in the end they resort to just telling lies Would never buy or sell a property through Coopers West Drayton Totally lacking in customer care very unprofessional
Janet · 12 July 2022
Agent replied · 26 November 2023
Hello, l’m really sorry for invading your privacy but I would love to be friends with someone who could share such sensitive post content which means you're a woman of integrity, I have wanted to add you up but sending you a friend request without your consent is inappropriate because I am a public figure and also would not take much, I will appreciate it if you do send me a friend request now so we can be friends and text better here on Facebook.
★★★★★ 5/5
GoogleWe've had a great experience as landlords with Coopers. Luke has been detailed and attentive, we get a lot of proactive support, and our tenants' needs have been handled well. Very happy with our choice!
Bobby · 31 March 2022
★★★★★ 1/5
FacebookI was a client for over 6 years my rental property was destroyed in an arson attack I was offered temporary emergency accommodation but no attempt was made to find me a new property the lettings manager told me that as my circumstances had changed and I was now clinically vulnerable it would be 'difficult ' to find a landlord to accept me as my income was now from the government I had to fight for my deposit to be refunded this took over 2 months. this company have neglected their duty of care to a vulnerable long standing client they never return calls and just send a generic reply to emails if you are looking for a responsive professional company these people are not for you
Ged · 12 August 2021
★★★★★ 5/5
FacebookEveryone, with the help of Mathew navas i can scream I've made it through crypto & forex. After my third successful withdrawal of £12k, Mathew navas has again made me smile with another profits of £9000 all with £850 amount of investment. You can also reach out to him and invest with him too. Here are his contacts: mathewnavas691@gmail.com or through his WhatsApp: +1 762-239-1392
John · 27 February 2023
★★★★★ 5/5
GoogleI would highly recommend coopers they provide a great professional service. Whenever we have had any problems they have always got it dealt with asap. Leah the Branch manager is always very friendly and always ensures that any problems with the property are dealt with swiftly and efficiently. Thank you leah.
Andrew · 25 January 2020
Agent replied
Thanks Andrew - we really appreciate your feedback
★★★★★ 1/5
FacebookCovers has placed a board outside my flat for the past month, falsely advertising a sale. Dom at the Ruislip branch has repeatedly promised to remove the sign, but it is still there. When I do eventually sell my flat, I will NEVER use coopers or recommend their shoddy lying service to anyone
Esther · 7 July 2015
Agent replied
Thank you for making us aware of this. The board company will be contacted and removed within 24 hours.
★★★★★ 5/5
FacebookA big Thank you to Russell and the team in the Ickenham branch who were professional and so quick to sell our home. Would highly recommend them.
Rand · 7 November 2020
★★★★★ 1/5
GoogleAn incredible effort at lying through their teeth. Admittedly 5 minutes late to a viewing due to having to rush from work. Stood outside the property for 5 minutes before ringing the agents. After no answer I found the store and went in. …
Joshua · 13 April 2019
Agent replied
Hi Josh - we are very sorry you had a bad experience with Coopers back in 2018. The company is now under new ownership and striving for better levels of customer service. … More
★★★★★ 5/5
FacebookThe you guido he really is the best estate agent ever very polite very kind and has a great smile and presence about him ever need help ask guido he will get straight on the case and get it sorted thanks guido
Sharonea · 5 December 2017
Agent replied
Thank you for the review Cheri!
★★★★★ 1/5
GoogleUnprofessional company, unprofessional staff
Sheila · 30 March 2024
Agent replied · 26 November 2023
Hi Sheila - please can you email me on luke.hall@coopersofstockwell.co.uk about any concerns. We do not have a record of communication with you thus far. Thanks
★★★★★ 1/5
FacebookAppalling after care service, too many to mention, still waiting for the return of our deposit, been 11 days since we handed back the keys, and we get a response of "will return deposit in due course" Its our money, disgusting
Jane · 27 March 2017
Agent replied
Dear Jane. As per the contract, we had ten working days to come back to you which was adhered to. Payment has been made this morning. Please contact the Ruislip lettings branch if you have any further queries. Kind Regards, Coopers Residential.
★★★★★ 5/5
GoogleArthur was fantastic with helping me find my new home in Clapham, flawless service!
Charles · 13 April 2021
★★★★★ 1/5
GoogleBe careful with this dodgy agency When you want to move out they want take money from the deposit for cleaning!!! And they are liars they doing refurbishment with the deposit money and they dont provide you with the landlord contact information. Really dodgy agency and
really unprofessional agency I would give them minus 7 instead of 1 star. I would not recommended this agency.
Ramyar · 30 June 2020
★★★★★ 5/5
GoogleArthur was fantastic with helping me find my new home in Clapham, flawless service!
Charles · 16 November 2020
★★★★★ 5/5
GoogleAmazing estate agents. Eunice provided an incredible service as I was buying a property, and rare to find such service from estate agents. A great, independent gem.
Matt · 13 April 2019
Agent replied
Thanks for your feedback Matt!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
