Colet Estates reviews

★★★★★ 5/5

Google

I rented a property through Colet Estates for one year, and my experience was excellent from start to finish. The team was always professional, responsive, and easy to communicate with. Any issues were dealt with quickly, and they made the whole renting process smooth and stress-free. I really appreciated how friendly and helpful everyone was especially Jana and Veronika, I’d happily rent through them again and highly recommend them to others.

Oudaysha · 13 November 2025

★★★★★ 5/5

Google

⭐⭐⭐⭐⭐ Had a great experience with Serkan! He was very professional, friendly, and always quick to respond. He made the whole process of finding and renting my apartment smooth and easy. Really appreciated his honesty and support throughout. Highly recommend Serkan if you’re looking for a reliable agent! Throughout the process, Serkan kept me well-informed and made everything simple and stress-free, from arranging viewings to handling the paperwork. Very good customer service.

Jobin · 13 October 2025

★★★★★ 5/5

Google

Hi everyone! I would like to say that Serkan, Krystina and Jana transformed my stay in one of their properties in a friendly, supported, unique, positive experience. Serkan as my direct agent was always polite, professional and responsible, responding to all my questions and eventual requests. I’m really happy with the experience, I also would like to mention that I made Friends in the building and I collect very good experiences from the time living in Sinclair Road. One year is part of a beautiful to be grateful for! Thanks also to the landlord. Kindly Liana

Liana · 22 July 2026

★★★★★ 5/5

Google

I had a great experience working with Jana as my real estate agent. From the beginning to the end of the rental process, she was professional, responsive, and incredibly helpful. One thing that really stood out was how smoothly everything went when it was time to leave the house. The move-out process was stress-free, and thanks to Jana’s efficiency, my deposit was refunded very quickly, I truly appreciated her support.

Albert · 13 June 2025

★★★★★ 5/5

Google

I have been provied an excellent service by Colet Estates. I had been renting a flat in London for a year and the agency has always been very helpul and professional. The staff communicates efficiently and effectively and resolves any issue quickly. Same with maintenance. On top of that, the rent prices offered are low consideriing housing in Hammersmith is typically more expensive. I recommend Colet Estates without any reservations.

Honza · 28 July 2019

★★★★★ 4/5

Google

I rented a small, furnished flat from Colet Estate in West Kensington for two years. It was upstaiers of their office. The agents were attentive, polite, and responsive to any maintenance needs. They were consistently professional, and I appreciated their assistance. The flat itself was part of a subdivided, older building, with low ceilings and a somewhat confined feel, which might not suit everyone. My rent increased by 8% at the end of the first year and 12% at the end of the second.

Javad · 30 November 2024

★★★★★ 1/5

Google

Where do I even begin with Colet Estates? Well in fairness, they were all right when I lived in one of their West Kensington properties - yes the plumbing was a nightmare (I do recall the so-called "patio area" filling up with sewage every now and then due to an issue with the drains) but everything else was fine. That is, it was until a member of Kensington and Chelsea council inspected the flat whilst I was at work and declared it unfit for habitation. Since then there have been a world of problems, from the desperate and overly-hasty manner in which they pressured me to move house, to the flimsy building material used in the Hammersmith property I was eventually moved to. The building I moved to was so poorly insulated that I could hear whole conversations from the flat next door. Two of the radiators also didn't work when I moved in but when I asked if they could fix them, they waited a good three months (at which point, I'd threatened to withhold rent) to do anything about it. And they only really fixed one of the radiators. All of the taps in the flat were loose, I frequently asked for repairs to be made to the toilet seat (which was essentially falling apart) and nothing was ever done. One of their handymen actually happened to live in the same building and inexplicably stole one of my parcels (he didn't give it back until I threatened to cause a nuisance the next morning, and was an incredibly loathsome specimen in general). The flat I lived in also happened to be the most vulnerable part of the building and so was easy pickings for a vandal or an attempted burglary. When the flimsiest of my windows was smashed, Colet Estates replaced it with a window that was just as cheap and as likely to get smashed again. Towards the end of my tenancy, I also noticed that some of the south-facing windows - windows that were rarely ever opened - weren't fastened to the window frame securely and so could let insects and potentially small rodents in through the cracks. Some of this might have been bearable were it not for the shoddy customer service I received whilst living in the flat. Staff members at Colet Estates struggled with basic grammar and failed to communicate important details (such as a change to date on which rent was due). One of them even attempted to swindle me when I refused to send them the renewal fee because they didn't understand how their own contract worked. At least one of their staff members has piss-poor security training as they somehow managed to MISPLACE THE KEYS TO MY HOUSE (which, I might add, is pretty hypocritical when you consider the amount they charge when tenants lose their keys). TL;DR: If you happen to live in one of their Kensington flats, then you'd better hope that the council doesn't come round to visit. Other wise, for the price that they charge, you're probably better off looking somewhere else.

Jess · 28 July 2019

★★★★★ 1/5

Google

Initially we found the Agency friendly and helpful. There were a few weird things during our tenancy. We moved in by taking on an existing contract. When the tenants on the previous contracts moved out and we moved in there was no inventory checkin/checkout. When we were asked to renew our deposit contract they sent a contract for another flat. When we told them that we'd like to move out, they turned unfriendly. When asking if it's possible to stay a few more days after our contract finishes they told us it's either 6 months or 12 months but we can't even stay for an extra day. Then they started to do viewings (which is completely acceptable). Numerous times we weren't informed about the viewing and for example people turned up at our flat on Saturday 11am. I've asked them nicely to notify us 24 hours before either by email or phone call. After this they did this 2-3 more times not respecting our basic rights at all. Big troubles started when we moved out. We cleaned the flat and checked items on the inventory list, everything seemed alright. There was a broken window which I was happy to bear the costs for. We left a couple of general things in the flat, so when someone moves in they can make use of it (basic kitchen stuff like salt etc.). I dropped the keys at their office and I've been told that they will do the checkout in the next days and will let us know about the result. 2 weeks later we contacted them asking what's going on with the deposit. Only then they told us they have deducted £400 for, I quote "mattress, cleaning, rubbish which you left inside of the flat and broken glass window". What a good practice, not giving a chance to rectify the situation or to challenge anything that was made up by them. I've tried asking for a breakdown of what is exactly costing £400 in that and I also challenged some of what they were saying. They didn't even bother to reply to anything I asked about. No communication for a week, when I told them I will open a dispute. So there we are now... I would take extra care when moving out from one of their flats. Make sure you document everything and keep yourself on the safe side by not even leaving a single stain in the whole place, because you will get charged for £100 for cleaning services otherwise.. Update: 3 months later. After raising a dispute with the deposit protection company, they have decided that £210 should be returned to me (out of £400). Did it worth it Colet Estates?

Gergely · 28 July 2019

★★★★★ 5/5

Google

All team were fantastic, specially Kristyna, Serkan and Jana. They replied quick to emails and they were always available. I love the flat, the location and the process to rent it was easy and smooth. I recommend Colet Estate!

Isabel · 13 November 2025

★★★★★ 4/5

Google

A couple of years ago, we rented a flat from Colet Estates and have found their service friendly, professional and personal. Recently we renewed our contract with them. Over the period of our tenancy, they dealt with our enquiries and requests promptly. A fully qualified engineer / technician was always sent when we had any issues with the flat. The check-in and check-out from the flat was done efficiently and we knew exactly what was happening with our deposit. Their office though might need some updating and freshening up!

Tariq · 28 July 2019

★★★★★ 5/5

Google

We have been renting a flat for just over 2 years and Colet Estates, property management has been amazing and attending to our needs of things to be repaired or serviced in the flat. We are very house proud and take good care of the flat and do require some maintenance work every now and then which is always quickly and effectively attended to. Thanks Colet Estates team for your efficiency and professionalism.

Mat · 28 July 2019

★★★★★ 1/5

Google

Seriously poor agency. Tried to mess us around with an intentionally ambiguous break clause when we wanted to move out due to an insane neighbour, and when they realised we were clearly in the right just flat out stopped replying to our emails. Had to stay another two months, and we were told to move out two weeks before our move out date because of the way they'd messed us around. If you can avoid this agency then for god's sake do.

Haus · 31 March 2023

★★★★★ 4/5

Google

Very good letting agency, both Michaela and Misha are absolutely kind and friendly. They were very responsive and helpful. The maintenance staff are also very nice. I rented a place for six months before pandemic, liked my place and very happy with their service in general that ended up living there for three years till I moved out of London. If I happened to came back to London they would be the first one I visit to rent a place

Mohsen · 31 March 2023

★★★★★ 2/5

Google

11 Sinclair Road has been a horrible place to live, and I felt that a few things should have been disclosed to me about the building before I moved in: 1. All of the walls are paper thin; I can frequently hear the conversations of …

Bradley · 13 April 2020

★★★★★ 5/5

Google

I was a tenent on Hammersmith Road for two years. Our let was managed by Colet estates. Whenever we had a problem with the property the agent would send over one of the maintenance team within two days. We also received ( quite rightly) our full deposit back when we moved out. I was very impressed at the honesty of these estate agents.

Tom · 28 July 2019

★★★★★ 5/5

Google

This leasing agent is great. Misha is very accommodating and always has a quick response.

Jonny · 31 March 2023

★★★★★ 4/5

Google

Good, fast service, very responsive.

Aala · 13 September 2025

★★★★★ 5/5

Google

My housemates and I have had a brilliant experience with Colet Estates and found an ideal property in a short space of time. The team at Colet Estates was extremely helpful throughout the process and always answered our queries promptly and thoroughly! Will recommend to anybody.

Sami · 28 July 2019

★★★★★ 1/5

Google

The worst agency ever. 1- they want to sign me a contract which is, 6 month notice period to quite, illogical, disgusting, discriminating. 2- their properties are too small and dirty, simply you can not move your head, you will feel like in a prison. 3- prices are too high, and if you proceed to the rent there is a lot of hidden charges and fees, which will makes you surprise.

Mo · 13 April 2021

★★★★★ 1/5

Google

The worst agency ever. 1- they want to sign me a contract which is, 6 month notice period to quite, illogical, disgusting, discriminating. 2- their properties are too small and dirty, simply you can not move your head, you will feel like in a prison. 3- prices are too high, and if you proceed to the rent there is a lot of hidden charges and fees, which will makes you surprise.

Momo · 28 January 2021

★★★★★ 5/5

Google

My friends and I rented a flat with them for two years during our university studies and we found the office staff very helpful, the maintenance team efficient and overall had a good experience with colet estates. I would rent with them again.

Young · 28 July 2019

★★★★★ 1/5

Google

I have never met a manager behave so arrogantly. They offer such low quality properties and the same quality services. The properties do not look as the pictures at their website at all. They do not work with a credit reference agency and practically your secure deposit depends of their personal decision. Very unpleasant people. I do not recommend them.

TheJulter · 13 April 2022

★★★★★ 5/5

Google

I have been renting with Colet Estates for over a year. The team has always been helpful and professional. Renting and renewing process was quick and easy and they have always responded to issues and questions promptly.

Michele · 28 July 2019

★★★★★ 4/5

View Agents

Trouble free living

I used Colet Estates years ago to rent a flat in Olympia. I was very happy with the friendly service and care. I was new to London... U can imagine how scared I was renting my first flat etc... They made it easy and I lived there a couple of years. But I'm back again ... In a flat not far from last... Nostalgia! I would definitely recommend them.

Shoushou · 29 April 2017