Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleBEWARE: this agent takes advantage of cleaning fees for move out and will claim that the property was not cleaned to the same standard on move out as compared to move in. The flat was dirty upon move in (something we voiced with Champions to no avail) and we cleaned it to a professional standard upon move out, yet received a £140 cleaning fee demand on the deposit for a professional clean.
I advise all tenants and prospective tenants to take detailed documentary evidence upon both move in and move out so that they may appeal the demand for cleaning fees with the DPS in the event that a claim is made against them. If it were not for the video and picture evidence we took at check in and check out, we would not have won our appeal with the DPS and £140 would have been deducted from the deposit.
Experience:
The property was dirty upon move in. We raised this with Champions and their response was unprofessional and dismissive. Upon move out, we had spent 2 days cleaning the property thoroughly and left the property in a better state than when we moved in.
To our surprise, we received a demand on the deposit for a professional cleaning fee. We believe that Champions took advantage of the DPS system in order to attempt to make a claim for a professional cleaning fee of £140 (to cover cleaning a drip on the oven door and shower). There were also inaccuracies in the claim Champions submitted and we provided video evidence which contradicted the grounds listed in the claim. After a very lengthy process with the DPS and hours of my time spent compiling evidence and a DPS appeal, I finally (2 months after move out) have won the appeal and received all of the deposit monies in full since the adjudicator found that I should not pay for the cleaning fees as we left the property in a ‘professionally cleaned condition, with some defects’.
**those defects being a drip on the oven door and a few drips on the shower door which Champions estimated would cost £180 to clean…Champions graciously offered a whopping £40 discount since this reflected the cost of the “professional” clean when I moved in. So in total, £140 to clean 1 singular drip on an oven door, and the shower screen… All I can think is that they were planning to instruct the Royal Household’s cleaners at that price.**
**All of the above information can be verified with photographic evidence.**
Arabella · 16 October 2025
★★★★★ 5/5
GoogleTheresa has been the most helpful with managing our property during our two year tenancy. She always went above and beyond, even answering emails on weekends/days off and always keeping us informed. She always came up with solutions for any issues and was extremely helpful with the check out process. We really appreciate everything Theresa did for us during our time as tenants. We also want to thank Lorraine, who was very helpful with the referencing process. Theresa + Lorraine are without a doubt 5 star employees of Champions!
Melissa · 27 March 2024
★★★★★ 5/5
GoogleWe recently moved into a property managed by Champions, and it has been a wonderful experience. Let me start off with the viewing - the showing was professionally done by Alex who patiently gave us a great lay of the land and also helped land a good and fair deal on the property.
Then, the agreement. This was handled by Thais who was extremely professional, helped clarify every clause as well as amend those which were applicable to us (rather than just make us sign a standardized template). She was very communicative and kept us updated on each step of the progress and was very understanding of our needs.
Then the baton was handed over to Theresa who manages the property, and she is an absolute delight to work with. The promptness with which Theresa solves issues, clarifies doubts and arranges for things to be sorted is admirable. She is extremely responsive and quick to understand the issue and trigger the right action to resolve it.
Dealing with Champions has been a wonderful experience of engaging with empathetic professionals who have a high bias for action.
Sachit · 27 March 2024
★★★★★ 5/5
GoogleThe team at Champions have been excellent to deal with. We always felt that they managed the situation promptly and professionally. Our sincere thanks to Miho and the entire team we have dealt with over the five years we have lived in the flat.
Robert · 27 April 2023
★★★★★ 5/5
GoogleAbsolutely Outstanding!! Charlie and his team managed my property for a little short of a decade and I have only the most positive things to say about every aspect of my experience with them. Thank you!!
Jackie · 27 April 2023
★★★★★ 5/5
GoogleAs an international student who lived with Champions for one year, I would like to thank Champions for their professional services, especially to Thais and Theresa. Calls and requests are always handled quickly. Emails may have some delay but the general experience is good and they always solve my problem. I was able to get back all my deposit and the rent that I should have. The negotiations are also friendly and easy. Good letting agents. (Make sure you call them instead of email if you are in a rush!)
Xinyi · 16 April 2023
★★★★★ 5/5
GoogleJust signed new tenancy through Champions with record time , in 1 day I had the signed contract with me so I can move in before the second lock down begins 👍🏽
Thank you Alex and Lorraine for your helpPositiveResponsiveness, Quality, Professionalism, Value
Qaid · 27 August 2021
★★★★★ 5/5
GoogleWe rent a flat in London in 2020. Miho Hiraoka is very helpful and responsive. The whole process is simple, painless and easy, from check-in to check-out. Recommended.
Spaceman · 16 April 2022
★★★★★ 5/5
GoogleI rented a flat via Champions and must say that I can see only positive points about my experience. The staff was very reactive and was always there from signing and understanding my tenancy agreement to issues during the tenancy as changing an old bed and washing machine within days after I reported the problem. I delt with Miho Hiroaka who was definitly someone very understandable and nice. If I come back to London I would definity choose Champions again for renting a flat and would recommend their services for flats in Central London.PositiveResponsiveness, Quality, Professionalism
Natalia · 27 April 2021
★★★★★ 1/5
GoogleI enquired about a studio in W2 at Champions Real Estate Agency. The letting agent was not responsive to organising an immediate viewing and insisted it was when he was available. This took almost 4 plus days and several emails to the agency. Upfront about individual payment terms, the owners of the agency latter refused to lease the studio despite being honest regarding my situation. A disappointing experience and sadly they failed to support a female in need of immediate safe accomodation, with the ability to pay.NegativeResponsiveness, Quality, Professionalism
Manny · 27 August 2020
★★★★★ 5/5
GoogleEveryone we dealt with at Champions was wonderful and responded to any questions we had promptly. The flat we ended up renting was different to the one we initially expressed interest in, which is mainly due to the agent recognising what sort of property we needed when we explained to him and he showed us something nearby. The process of renting the flat was then made simple and easy thanks to the helpful admin at Champions guiding us through the process. No issues whatsoever.PositiveResponsiveness, Professionalism, Value
Wilf · 27 August 2020
★★★★★ 1/5
GoogleGhosted by Alex the agent. Very unprofessional!
Lily · 12 June 2025
★★★★★ 5/5
GoogleGreat service, especially from Thais Dean who handled everything for us in a very professional and efficient manner from day 1. It has been a pleasure working with Champions Estate Agents and I highly recommend them!
Kira · 27 March 2024
★★★★★ 1/5
GoogleExtremely rude - the way Aragorn from Champions spoke. Even if it was on whatsapp. Not willing to entertain.
Manya · 29 August 2024
★★★★★ 3/5
GoogleNorth of the river they are helpful but I was left a little baffled when the agent went on a little rant on the phone. I asked do you have within my budget yes or no so simple.
Just · 16 April 2023
★★★★★ 1/5
GoogleWe have arranged a viewing for a property on two different days. But they cancelled both of it in last minute by sending a messages with funny excuses. We have tried to call them and they didn't respond. The agent name was Alex.
Such a waste of time and disappointing.NegativeResponsiveness, Professionalism
Seyyid · 27 August 2021
★★★★★ 5/5
GoogleEverything went smoothly.
Juha · 16 April 2021
★★★★★ 5/5
GoogleLived in a flat managed by Champions for 1 year and it's been the best experience I've had with renting agencies in the UK. Miho, our agent, was very helpful and understanding from move-in to move-out. Would recommend them to anyone
Emanuel · 27 April 2022
★★★★★ 1/5
GoogleI have very bad experience with all the agents in this company very rude people They deal badly with renters, although if we do not rent apartments, they will not occupy and do not benefit from anything from apartment owners. …
Feinbegr · 16 April 2022
★★★★★ 5/5
GoogleA very professional outfit - probably tied for the best agents I've dealt with (having rented 5 properties in the UK). Communication was quick and very efficient, and our move was seamless. I'd definitely approah them again in future for other rentals - highly recommended.
Alexander · 27 April 2021
★★★★★ 5/5
GoogleStaff at Champions is approachable and responsive to tenant needs.
Calls are returned and emails replied to in a timely manner.
Requests for repairs and other maintenance tasks have been actioned within days making Champions a true winner for providing excellent service and retaining long term happy tenants like myself.
Angela · 28 April 2017
★★★★★ 5/5
GoogleExtremely friendly and helpful. They are very supportive and take great care of everything that happens around the property. Happy to be with them!
Constantin · 16 April 2023
★★★★★ 1/5
GoogleStood us up for a viewing when we were already outside. Asked us to reschedule and then didn't show up again with no communication at all. Such a waste of time and not the professionalism I expect.
Tom · 27 August 2021
★★★★★ 1/5
GoogleUpdate: The CEO / management called us after the review to address the concern. But after the call nothing happened. The team is as unresponsive as ever. *Beware*. …
Jaysri · 16 April 2022
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
