Burnet Ware London reviews

★★★★★ 1/5

Google

We saw a property for let online, and last week my partner reached out to the agency to request a viewing and ask what documents were needed for the application. We were told we’d get an email with the details, but never received a response. After ome week I followed up asking for both a reply and a viewing, but again, nothing. Honestly, it’s not surprising the property has been on the market for almost a year, prospective tenants shouldn’t have to chase basic communication. Because of this lack of professionalism and responsiveness, we decided to look elsewhere and won’t be dealing with this agency.

A · 16 February 2026

★★★★★ 1/5

Google

We've been subject to some quite unethical practice by the agents at Burnet Ware. We viewed a great property with Angie at 5pm on a Tuesday and immediately told her we we wanted it. Looking to long let the property, offering the full asking rent and 12 months payment in advance! We wanted to send our offer right away. Angie did not allow us to, telling us she would call us in the morning to get it in writing. We were first through the door, but she allowed the next viewer to offer a higher amount of rent on the property and send their offer in writing that night to "outbid" us with a higher rent payment pcm. Claimed she "doesn't do bidding wars" when speaking with me on the phone, in which case, why was our offer not submitted right away as the first viewers? Really bad and unfair practice going on here driving up rents so beware if you are looking to let via this company you will end up having to pay over the odds.

M · 27 November 2024

★★★★★ 5/5

Google

Have just recently started a rental tenancy with Burnet Ware and am very pleased with the service provided pre signing, quick turnaround with offer communications, and throughout the moving process. Rosi has been extremely helpful with all questions I have and has made the process smooth and thorough.

Allie · 21 June 2023

★★★★★ 5/5

Google

Have just recently started a rental tenancy with Burnet Ware and am very pleased with the service provided pre signing, quick turnaround with offer communications, and throughout the moving process. Rosi has been extremely helpful with all questions I have and has made the process smooth and thorough.

Allison · 20 May 2023

★★★★★ 5/5

Google

Nice friendly agency - our agent Angie was always helpful and we felt that we were dealing with actual people who care about tenants rather than some big faceless agency that is only after your money

Milda · 28 March 2023

★★★★★ 5/5

Google

Rosi was super helpful and supportive throughout the whole process. I would highly recommend - thank you!

Angela · 27 March 2024

★★★★★ 5/5

Google

The carpet in our living room had been damaged by the previous tenants so we asked Burnet Ware if they could replace them for us. They got back to us straight away and sent out the carpet layers to measure up, and within a week the new carpet was laid! Angie let us pick from a range of colours, and the carpet team were quick and did a fantastic job. Excellent service all round from Burnet Ware!

Louis · 28 March 2023

★★★★★ 5/5

Google

Angela from Burnet and Ware was an absolute hero when I got locked out of my flat over the weekend. There was no way I could get back into the flat and she came straight to the office on her day off to get me a spare key. I can't thank her enough and recommend the quick and efficient service she provided.

Rosie · 20 May 2022

★★★★★ 5/5

Google

I would like to thank Rosi Thorn, ( 13 Half Moon Lane London) right from the start she was friendly on first meeting, when I viewed the property I did not feel rushed and she answered every question I needed at the time, I was lucky enough …

Rachel · 16 April 2022

★★★★★ 5/5

Google

Rosi was really helpful and made our experience with renting a new property with them very smooth and easy. We have just moved in and are already so happy! Great service and would definitely recommend.PositiveResponsiveness, Quality, Professionalism, Value

Pippa · 21 June 2022

★★★★★ 5/5

Google

Burnet Ware, and especially Angie, has been absolutely brilliant since we moved in. They've been really understanding of our needs, have responded quickly with any issues within the flat (things like boiler call-outs and washing machine …

Benji · 16 April 2022

★★★★★ 5/5

Google

I have been renting my property from Burnett Ware for almost 9 years now, they have always gone above and beyond to assist me with all aspects of my rented property. However, this time they have completely surpassed all expectations when my boiler broke down - the plumber came out to me on Christmas Day when there were a few issues and this week the boiler completely shut down :( The team at Burnett and Ware ensured that I was supplied with a temporary heater, I had access to a vacant property whereby I was able to keep myself clean and most importantly they were all there for me during my tears and kept me calm throughout. I couldn't recommend this estate agents enough.

Carlie · 21 June 2021

★★★★★ 1/5

Google

Avoid this company!!! I have never come across anything like that before. From the beginning of the tenancy we kept receiving wrong Bill's and they said they would sort it out. Nothing happened. It was me and my flatmate doing their job. Furthermore, they have not given the energy company the update about the reading meter which means oir bill has been increased without our knowledge. The electricity has also been turned off twice in the whole house for multiple hours and no one has ever been informed. This company needs to shut down. What the hell are you guys doing all day? I have not seen ANY performance from ou guys yet. AVOID AVOID AVOID!!!!NegativeResponsiveness, Quality, Professionalism

Isabel · 21 June 2020

★★★★★ 5/5

Google

I've rented with Burnet Ware for almost 9 years. I've always considered myself very lucky to have a professional agent to deal with but also to experience the unique quality of a sales and lettings team who really care about me and my circumstances. I've personally never had to wait more than a few days for an issue to be resolved and all of the team are friendly and helpful. I wish there were a few more letting agents with the same high standards.

Kathryn · 21 June 2020

★★★★★ 5/5

Google

I’ve been renting with Burnet Ware for over 10 years. Angie and the team are super helpful and friendly. Fantastic customer service!PositiveQuality, Professionalism

Elliot · 25 August 2021

★★★★★ 1/5

Google

I've asked to get a landlords reference from them now that I have to move out, but they said they would not give me one since I'm only a permitted occuppier, even though I've lived there for one and a half years. And in order for me to switch from a permitted occuppier to a tenant I need to move out and clear the house so they can do inventory, only then I can apply for a new contract. Where would I live in the meantime? What a joke! They do not care about the tenants at all, stay away!

Catalin · 22 June 2018

★★★★★ 1/5

Google

If I could give a negative score I would. Very rude and unprofessional staff! Takes a looooong time to respond to repairs. The contractor wouldn't even give a notice if he's coming or not.

Redmi · 30 July 2024

★★★★★ 1/5

Google

If I could give a negative score I would. Very rude and unprofessional staff! Takes a looooong time to respond to repairs. The contractor wouldn't even give a notice if he's coming or not.

October · 25 July 2024

★★★★★ 5/5

Google

Great service, very kind and quick to respond to all enquiries. Angela and the team do a great job!

Rosemary · 21 June 2021

★★★★★ 5/5

Google

Hats off to Burnet Ware's Lettings team, esp. Angela, after my wife was accidentally locked out on Sunday evening. They were able to bring a spare key and avoid drastic action. Brilliant

Roger · 31 May 2024

★★★★★ 5/5

Google

Excellent customer service. The team are very personable and I recommend the. For sales and lettings

Christina · 20 May 2023

★★★★★ 1/5

Google

very rude staff i have never come across anything like that before.

Ouafa · 28 March 2023

★★★★★ 1/5

Google

Useless - on the day the posted a new flat on the market I called the agency and they said that would have called me back to schedule a viewing. never heard from them. Call them again twice - emailed them - called them once again and they told me that the flat was gone already. Useless

Arnaldo · 21 June 2020

★★★★★ 4/5

Google

We've rented through this agency for 5 years and they've been OK. At first they did charge the annual fee to renew the contract but once the new law was introduced they've scrapped all fees. Limited parking space near the office as it's a busy street.

Joe · 16 April 2022