Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleReliable and Friendly Property Management by Geniene
Geniene has been managing the rental of my apartment since years, and I’ve had a positive experience working with her. She is professional, approachable, and communicates clearly, which makes the process smooth and stress-free. I appreciate her reliability and the way she handles tenant matters with care and efficiency.
I feel confident that the property is in good hands. Geniene is easy to work with and always responds promptly when needed. I’m happy to recommend her as a trustworthy property manager.
Gian · 17 October 2025
★★★★★ 5/5
GoogleMy personal experience with Blakestanley has been more nothing than positive. The London rental market is generally a minefield filled with subpar rentals and agents who want to extort you. In my opinion, Blakestanley only offers great renting options and overall they are a supporting and kind letting agency.
Jordi who works at the Chatsworth rd location has been very supportive and always dealt with any of our concerns or maintenance issues in a timely manner. Thanks so much Jordi.
Ryan x
Ryan · 26 September 2025
★★★★★ 5/5
GoogleGeniene has been a truly fantastic property manager for my home. She’s always so responsive, thoughtful, and makes sure everything is taken care of for my tenants. Even though I’m overseas, she keeps communication clear and personal, which gives me real peace of mind. Nothing ever slips through the cracks with her, and that care really shows. I would happily recommend Blake Stanley to anyone, especially because of Geniene’s genuine, customer-first attitude!
Em · 17 September 2025
★★★★★ 5/5
GoogleExcellent service, strong and efficient communications from Jordi my Property Manager and the team . No request is too much and always ensuring my tennants are well looked after and any issues are quickly resolved . I highly recommend their management services .
Frank · 17 September 2025
★★★★★ 5/5
GoogleJordi and her team have looked after my flat for over five years, and I can hand on heart say that she is a great communicator, unflappable, and fair. The simple fact is, I trust her. Thank you. (Fay)
Harry · 17 September 2025
★★★★★ 5/5
GoogleBlake Stanley has managed the letting of my house in Dalston for 25 years. I was one of their first clients and the fact that I have remained one for so long shows how satisfied I have been with their service. Of course, there have been occasional ups and downs, but my current Property Manager, Geniene Tuitt, really is incredible. She sorts out everything! When there are problems, she informs me immediately and suggests solutions that she then implements. She deals with occasional 'problem tenants' with diplomacy and tact. Her efficiency is great. But she is also friendly, good-humoured and a pleasure to interact with
Conor · 17 September 2025
★★★★★ 1/5
TrustpilotI had a really bad experience letting…
I had a really bad experience letting my flat with this estate agents. The ‘onboarding’ process was fine but once I was passed to a property manager there were constant problems. I was repeatedly asked to do repairs that seemed spurious and the quotes high - once 1K for a job I eventually got done for £120. I finally made a formal complaint and quit after a year - I’m now selling my flat.
Jan · 30 October 2025
★★★★★ 5/5
GoogleAfter having some issues with my flat that meant I couldn't stay there, Geniene was incredibly helpful in organising alternative accommodation whilst the issues were fixed. Very thankful for all her help!
James · 26 August 2025
★★★★★ 5/5
GoogleWe're tenants and just renewed our lease - Donna did a great job helping us resolve a miscommunication & went above and beyond to make sure we're all on the same page & had our needs accommodated. Thanks Donna!
Trevor · 26 March 2025
★★★★★ 1/5
GoogleIn my 10 years of living in the UK, my experience with this real estate agency has been by far the most disappointing. Jordi, the agent we worked with, was unprofessional, unresponsive, and unhelpful throughout our tenancy, making the entire experience extremely frustrating.
Whenever issues arose in the flat, I highly recommend going directly to the agency and speaking with someone else. Unfortunately, Jordi failed to respond to our emails, messages, or calls, and we were left constantly chasing her for any kind of communication or resolution.
For 11 months, we lived with a wall covered in mold, which became worse on rainy days due to a leaking issue. Despite numerous messages requesting assistance, Jordi did nothing to address or resolve the problem in 11 months.
Francesco · 4 March 2025
★★★★★ 5/5
GooglePaul Berg at BlakeStanley has been brilliant in selling my flat. He worked ferociously hard to get loads of viewings, many more than I was expecting, then negotiated a great deal, well above the asking price.
Things were a bit tricky during the difficult limbo between agreeing the sale and completion, and I must confess I nearly lost the plot on more than one occasion. At these times I was glad of Paul’s steady nerve, sense of humour and ability to get tough when necessary.
Thanks Paul!
Felix · 22 May 2020
★★★★★ 5/5
GoogleGeniene works hard in managing our flat. She communicates well with us and deals with any issues promptly. She has an honest and professional way of dealing with problems which is very much appreciated.
Mel · 16 November 2025
★★★★★ 5/5
GoogleAlexia, the senior Managing Agent at BlakeStanley Estate Agent has been amazing in helping to serve our mutual client requiring excellence . She has gone above and beyond the call of service , in her capacity as a Managing Agent , resulting in building a strong relationship with our organisation. A class service and highly recommended.
Smart-Sure · 22 May 2020
★★★★★ 5/5
GoogleAnil did a great job for me
Donna been a fantastic help to me for the last couple of years . Good service in every way . 5 STARS for her!!
Charles · 17 September 2025
★★★★★ 4/5
GoogleThe Blakestanley team, especially our property manager Geniene, has always been very responsive when addressing any issues we’ve had when living in the flat.
Niamh · 17 September 2025
★★★★★ 5/5
GoogleGreat experience of rent renewal. Anil was helpful and very prompt in all communication. Would highly recommend!
David · 22 May 2023
★★★★★ 5/5
GoogleGeniene has always been very friendly and helpful!
Letitia · 17 October 2025
★★★★★ 5/5
GoogleIt was almost a pleasure when a problem occurred at my rental property, the management team were so easy and helpful to deal with and have always resolved my issues quickly and with minimum inconvenience to myself and my flat mates.
Neal · 22 May 2023
★★★★★ 5/5
GoogleWe work for Blake Stanley as contractors for their managed properties. They are professional, friendly and polite. The whole team are great and a pleasure to work with!
Hayley · 28 April 2023
★★★★★ 1/5
GoogleAvoid if you're a Tenant. Everythings good until you sign, after that don't expect communication. Been months and still trying to get an update from my deposit. Never even missed a rent.
Metin · 26 March 2021
★★★★★ 1/5
GoogleTerrible.avoid
Aaron · 21 May 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
