Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe had first spoken to Amelia on the phone who was super helpful and kind during a stressful process of finding the right property. After meeting her at the first viewing we really enjoyed speaking to her and getting to know her, there is a sense of trust that you get quickly from her which is very important during this time. She then proceeded to understand our needs and the next property she had shown us was the property we moved into. She worked relentlessly with us to get us to realise what we really wanted and was exceptionally helpful and kind every step of the way. Thank you Amelia for all your help and making the process smooth and efficient. Having dealt with several agents in our last property she was definitely as breathe of fresh air and Great to work with
Bilal · 13 April 2025
★★★★★ 5/5
GoogleI had a really good experience renting through this company, Amélia Merulla was really really helpful in supporting me looking for properties, really responsive in terms of solving my doubts, visiting the flat several time through online views. And supported me all the way through while trying to find and apartment in London while I was living abroad. I have realized that looking for flat in a really competitive market is really stressful and having someone that could support me through the process while I was not in the UK was an absolute must. Luckily for me I found Amélia! I would fully recommend to work with her!
Maria · 13 June 2022
Agent replied · 12 June 2024
Dear Maria,
Amelia and the whole team at Berkshire Hathaway HomeServices London thank you for your wonderful review and we are pleased to here you had such an excellent experience with us! We are thrilled you now have a new home to enjoy back in the UK and wish you the best with your new property.
★★★★★ 5/5
GoogleHad a lovely experience with Knightsbridge estate agents, specifically Jessica Richard’s :) she was very accommodating during the search, showed me around a couple flats in the area and helped me find the perfect home for the duration of my studies in London, within walking distance to university and within my budget- on a very short notice. The process was quick from viewing to singing the lease and she helped me every step of the way. I’ve got no complaints.
Alona · 26 December 2025
★★★★★ 5/5
GoogleI've been using the BHHS fully managed service for half a year. At the beginning the service was not good in any way. However, since I was assigned Michael Taylor, everything has been excellent. Michael is responsive, professional and honest. Through Michael I got my HMO license remedial actions complete which although not the biggest project, it required lots of effort and coordination. Despite the poor service at the start of fully managed, since Michael it's been 5 stars. TY !
Jay · 28 December 2023
★★★★★ 5/5
GoogleI highly recommend Agent Jessica , she has very good experience in her field and she is very dedicated to help costumers out .
Best regards
Gabriel · 28 October 2025
★★★★★ 5/5
FacebookGracie was totally 'on it' every step of the way and always went out of her way to support us every step of the way.. even doing things that were way beyond expectation like letting cleaners in, getting keys to nieces, etc.. . I could not recommend her highly enough! And the sale went extremely smoothly and we got exactly the price we were hoping for. Thanks Gracie.
Saskia · 2 March 2024
★★★★★ 5/5
GoogleCharles is the agent who sold my son's flat at St James, Central London. It was under offer within 2 weeks and completed in 5 weeks. The service was excellent and we are so grateful for his diligence and professionalism. …
Deliciouskichen · 16 April 2025
★★★★★ 5/5
GoogleI have just bought a property with the help of Tiffany from BHHS, and I could not be happier with the service I received. From start to finish, Tiffany was professional, knowledgeable, and incredibly supportive! …
Anakin · 16 April 2025
★★★★★ 5/5
GoogleTiffany has been extremely helpful in my search to find a property for investment. At the same time she was very polite and professional . I would most definitely recommend Tiffany and BHHS to anyone looking to buy or sell property.
Maria · 27 December 2024
★★★★★ 5/5
GoogleI had a fantastic experience with Berkshire Hathaway HomeServices in London. A special thank you to Amélia Merulla, who handled my file with utmost professionalism and care. She was always available when I needed her, extremely responsive, and incredibly accommodating. Her warm and positive attitude was truly a ray of sunshine!
As a French speaker, it was a real advantage to be able to communicate with her in French, making the whole process much smoother. I highly recommend Amélia and the agency to anyone looking for a property in London!
Céleste · 1 April 2025
★★★★★ 5/5
GoogleI have had an amazing experience with Marler & Marler through the process of renting a property. Amelia was amazing. She found the perfect place and helped with all the admin process. She was professional and very responsive. I highly recommend this real estate agency.PositiveResponsiveness, Quality, Professionalism, Value
Meriem · 28 December 2021
Agent replied · 12 June 2024
Dear Meriem,
Thankyou for your review for our Knightsbridge office. We really appreciate your feedback and your mention of our lettings advisor, Amelia. The whole team are thrilled you had a great experience and we wish you the best on your property journey.
★★★★★ 5/5
GoogleHelen and her team are supportive in any way, very professional and respectful of tenants and prospective tenants. Every question, every request has been answered and dealt with extremely satisfactory. It's been a pleasure, thank you.
Katarina · 27 December 2024
★★★★★ 1/5
GoogleReally unprofessional service. Called 5 minutes after flat was out on the market and they were still unsure of the hours available for viewings due to the tenant schedule and told me I’ll be contacted with the details once they are sure of the hours, called again couple of times at the end of their working hours because there was no message whatsoever with the details, nobody answered. When I called again next day in the morning I was told my viewing is at 9:45AM and that message was sent yesterday (it was not). Booked viewing for me the next day when in the morning I called to make sure about the viewing because the flat wasn’t on the market anymore (as well as not getting a booking confirmation with the date and the full address)they told me that it was let already. Really unprofessional and not helpful at all, if I wouldn’t call I wouldn’t probably even get the message that is rented already and would wait in front of the building and wait for them.NegativeProfessionalism
Wiktoria · 13 June 2022
Agent replied · 12 June 2024
Dear Wiktoria
I am really sorry to hear you have had a disappointing experience with Berkshire Hathaway HomeServices London. In order to help us rectify this issue for you and ensure it doesn’t happen again I would love to discuss in more detail with you, your recent negative experience. Please do feel free to email me personally at matt.staton@bhhslondon.com. I look forward to hearing from you and improving the service you received.
Kind Regards,
Matt Staton
Head of Lettings
★★★★★ 5/5
GoogleMrs. Lauren Armstrong has been very prompt to deal with the problem of the heating in my flat and also kind and helpful. We had the plumber attending as soon and the heating back on in just a few hours.
Giuseppe · 16 April 2024
★★★★★ 5/5
GoogleTiffany was great! Very kind, well-informed and available.
Katerina · 16 April 2025
★★★★★ 1/5
GoogleHorrible and unprofessional property management. As a long time BH investor, sad to see the brand crumble in the hands of these moronic yo-yos. They need a brand refresh course on how to be in the property business and fire whoever leads their London office and hire someone who can properly deliver the Berkshire way. This isn't it.
Remotely · 13 June 2023
Agent replied · 12 June 2024
Thank you for taking the time to share your feedback about your recent experiences with us. We appreciate hearing from our clients, as it helps us improve our services. We have carefully considered all of your reviews across all our office profiles on Google and wanted to address them.
We strive to provide exceptional customer service to each and every individual who interacts with us. Our dedicated team works tirelessly to ensure a positive experience and what you have described does not align with the values we uphold.
It is important for us to investigate any issues thoroughly in order to address them. Unfortunately, we have been unable to find any records of such experiences based on the details provided in your reviews, which is troubling as you have stated you have interacted with various departments. We would greatly appreciate it if you could provide us with additional information, so that we can investigate the matter more effectively. Please email more details to complaints@bhhslondon.com.
We are eager to understand the various situations better and work towards a resolution that meets your expectations.
We value your feedback and hope we have the opportunity to further discuss this issue.
Kind regards,
Martin Bikhit
★★★★★ 5/5
GoogleAmélia is an incredible estate agent. I have never seen an agent as thoughtful, responsive and professional as her. She cares both about the property owners and prospective tenants. Her honesty and genuine interest to find the best matches for both owner and tenant, should be an example for so many bad agents. We were not able to find a property with Berkshire, but Amélia is the sole reason why we would always recommend the agency and if needed in the future reach out to her!
Defne · 28 December 2023
★★★★★ 5/5
GoogleI have worked with Marler and Marler for over 40 years and find the company extremely professional. As a Landlord, I chose tenants carefully and Marler and Marler support their Landlords in ensuring the tenants are suitable for each property they let for us. Thanks for your hard work, especially H, J and S!
Neil · 13 June 2020
★★★★★ 5/5
GoogleHad the pleasure of dealing with Amelia Merulla. Genuinely the best agent I've come across so far. Very diligent, professional, kind and patient throughout the process. Easy to speak openly with about all my needs and requirements without judgement. Such a positive ray of sunshine, glad to have been assigned with her!
Naomz · 27 December 2024
★★★★★ 5/5
GoogleI had the absolute pleasure to partner with Tiffany Fieldman from Berkshire Hathaway when looking for a new property to purchase. She was very professional, efficient and was always well prepared about the details in all the properties we looked at. Would love to work with her again for my next purchase!
Ivan · 27 December 2024
★★★★★ 5/5
GoogleCharles and the team performed right when it was needed, delivering a sale that exceeded our expectations. Thanks all.
Guy · 13 June 2020
Agent replied · 12 June 2024
Appreciated Guy. Hope to work with you again in the future.
★★★★★ 4/5
GoogleMicheal Taylor is a great estate agent. He has always put 110% into making sure the job gets done!
Murli · 15 November 2023
★★★★★ 5/5
GoogleHi,
Right from start their service was excellent. Lucian , the agent went the extra mile with both me , the buyer , and the seller. He was always on the case and always very accommodating, polite and efficient. It was a pleasure to deal with him on my purchase. 😀
Alnazir · 13 June 2022
Agent replied · 12 June 2024
Dear Alnazir,
Thankyou for your review. We are pleased to hear your positive thoughts on your experience with Berkshire Hathaway HomeServices London | Marler & Marler.
We strive to make every client feel valued and we wish you the greatest happiness in your new home purchase.
Best,
Martin Bikhit
Managing Director
★★★★★ 5/5
GoogleAmélia is a fantastic agent! She helped us find our dream apartment even while we were still abroad. She remained easily reachable at any time, even after the contract was signed, for any inquiries. Thank you very much!
Noémie · 19 March 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
