Trusted Agent profile · London
★★★★★
766 reviews across 2 platforms
South Quay Plaza, Canary Wharf, London, E14 9SH
Berkeley Homes North East London Ltd's office in London, at South Quay Plaza, is rated 3.9 out of 5 across 766 reviews on two platforms, including 265 Google reviews rated 4.2.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotI had an issue with my shower only…
I had an issue with my shower only giving extremely hot water and no cold. I notified the concierge and was contacted promptly by KyrieshaHiscocks. She immediately apologized for the problem and sent a very competent Plummer (Loris) to fix it. What can I say-JOB DONE! I was very impressed with the efficiency, courtesy and professionalism of this response. Exceeded expectations!!
1/5
TrustpilotNot willing to help at all
I’ve been in contact several times to obtain some documents. I’ve been told “no you should call this number instead”, and given a new number. I’ve called three different numbers, and ended up on the first again. I’ve then been given three different email addresses where I’ve been told I would receive help, but I just get an auto reply back, with the standard “we’ll get back at you as soon as possible” line. I’ve even called several times and been promised that someone would call me back, but no one ever does! Even reached out on Twitter, but after establishing contact and explained what my issue was, it went complete silent! It has been several months, and a lot is at stake, but still nothing! I’ve never in my entire life experienced such bad/lack of customer service.
5/5
TrustpilotVery good service.Staffs are all…
Very good service.Staffs are all friendly and professional. Many Thanks to EKo Han and Bogdan.
1/5
TrustpilotI was asleep in bed in the flat I…
I was asleep in bed in the flat I bought from Berkeley when the fire started. 20minutes later it was gone and I was outside in my dressing gown with my 4 and 6 year old in their pyjamas.The fire brigade's report said it was due to missing fire stops. Berkeley still have not admitted liability.Do not buy anything from these cowboys. Not unless you want to risk losing everything or be stuck with a flat you can't sell.
1/5
TrustpilotThey heave built up houses where the…
They heave built up houses where the electrical instalments are ubsatisfactory and not possible to sell or rent
5/5
TrustpilotThe Berkeley Group.
The Berkeley Group have been great throughout the process of buying our new house.The sales team of Adam and Harry are a real credit to company, they have been superb.The house that we bought has lots of quality fittings that you wouldn’t find elsewhere.If I could find fault, it would be having to pay an extortionate amount to have the patio extended whilst they were already laying the standard one.And not installing a washing machine and tumble dryer in the price.But aside from these two gripes, they have been great.
1/5
TrustpilotAVOID AT ALL COSTS
I live in a 15 year old leasehold flat in a Berkeley Homes "flagship development". Build quality is ok on the inside but Berkeley Homes decided to cut costs on the exterior walls, using a cheap expanded polystyrene foam external wall system which is a major fire risk. They have offered no help what so ever to fix their defect and left us to pick up the pieces and pay the bill. This was not "Designed for Life" as their slogan might suggest. Still... I guess i'm one of the "luckier" ones, take a look at Richmond House or Chelsea Bridge Wharf developments before you buy. In summary, worst decision of my life AVOID AT ALL COSTS
1/5
TrustpilotThe most dreadful developers on this…
The most dreadful developers on this planet with absolutely zero consideration for existing neighbours while they destroy their health and damage their homes while putting up their fish bowl glass apartments!Do not buy one of their homes unless the entire construction site is complete as living adjacent is a real nightmare and has continued for 5 years or more! Absolutely no consideration for local residents..Too many lies and distortion ....it is all about the cash!!!
1/5
TrustpilotTo all OVERSEAS, UK INVESTORS, FIRST TIME BUYERS
To all OVERSEAS AND UK INVESTORS , FIRST TIME BUYERS, HELP TO BUY BUYERS, ALL BUYERSDO NOT BUY FROM BERKELEY HOMES AS THE BUILD QUALITY IS NOT ONLY POOR BUT THEY WILL NEVER HELP YOU IF YOU HAVE ISSUES THAT MAY BE ARISING DUE TO THEM USING THE WRONG AND CHEAP CONTRACTORS TO DO THE PLUMBING PIPES FOR HEATING, HOT WATER ETC AND ON TOP OF THAT YOU WILL HAVE SHOCKING SERVICE CHARGES AND WORSE MANAGEMENT COMPANY APPOINTED BY BERKELEY HOMES THEMSELVES. THEY ARE NOT WORTH THE PREMIUM PRICES THEY SELL THEIR DEVELOPMENTS.CHECK A MAJOR INTERVIEW GIVEN ON AN OVERSEAS NETWORK FROM RESIDENTS OF THIS BERKELEY HOMES PROPERTY DEVELOPMENT. THEY ARE BEING FEATURED IN EVERY OVERSEAS NETWORK AND EVERYONE THINK TWICE BEFORE YOU BUY FROM THEM.
4/5
TrustpilotRecently purchased a Berkley apartment…
Recently purchased a Berkley apartment and my wife and I are very pleased with our new home. The specification is of a high standard and the apartment is located in an excellent position by the River Thames. The Berkeley purchase process is not the easiest to negotiate and with moving house being a very stressful time, it could have gone either way, but all eventually ended well. Thanks go out to the local Berkeley customer relations team that help us through.
4/5
TrustpilotPurchaser From Singapore - South Quay Plaza
I purchased a property at South Quay Plaza legally completed in late 2021. I must commend that the customer service team led by Rob Marcia, fronted by Shaan Raghavan have been exemplary. As a foreign investor from a commonwealth country like Singapore, it will be helpful if more road maps are illustrated & communicated thoroughly to the purchasers to prepare them for the tedious legal process towards the last 5-8 months before legal completion are being served on the purchasers. Otherwise, it would have been hair pulling for any relatively inexperience investor to undergo.
2/5
TrustpilotSales people who tell you anything
The house and grounds are actually really nice. Sadly, the parking isn’t. When I moved in, I noticed lots of cars parked on the road, which looks awful and is a pet hate of mine. I was told not to worry as these were 48 hour visitor spaces. Move in. Cars still there. I call to complain and basically, they can’t enforce the rule. I told them that it was basically misleading customers and not being honest. Weeks later, nobody has come back to me. I don’t mind, but I hate being lied to. Make sure you find out the facts before purchasing. Sales people just tell you anything.
1/5
TrustpilotAVOID
Once they have your money they don’t care. Forget about snagging they will cut corners and just keep delaying work (only have 1 handyman who covers the whole area). Been nearly 3 years and they are still delaying things being rectified. Disgusting.
1/5
TrustpilotAwful Design/Layout.. Not built with human life in mind
I'm lucky enough to rent a flat built by Berkley Homes. Whoever designed it thought it was a good idea to position the bedroom in the car park with a full length window and put a public bench directly in front of it. I can't open my windows as there is constantly someone smoking on the bench. I could go on all day about the long list of faults with the whole block. The whole thing is an appalling design and badly built. It's absolutely freezing too.
1/5
TrustpilotNature destroyers
Nature destroyers. On the 5th of January 2021 Berkeley Homes felled the much loved England's Tree of the Year 2020, the Happy Man Tree in Hackney, even though this majestic 150 year old plane tree was on the pavement and could have been incorporated in the design of a new development.Despite a petition signed by over 27.000 people, Berkeley Homes chose to ignore the deep feelings of local people, and in the middle of a climate emergency showed no consideration for what was a unique and irreplaceable natural treasure in Hackney, that could have been saved for future generations.
5/5
TrustpilotAbsolutely delighted with our new home…
Absolutely delighted with our new home in Chiswick, West London. The quality of service and quality of finish were/is first class! Thank you Berkeley Group and the team!
1/5
TrustpilotBerkeley are not as good as you think
I live in a Berkeley homes development in woodhurst park. I moved in just a few months ago to a brand new flat and have had numerous issues with the build structure. We currently have no hot water or heating due to whoever did the pipe structure connecting to the boiler. A blocked pipe was fitted not allowing gas flow sufficiently. Plus the tiles in my kitchen and bathroom cracked within a week. Very disappointed with the workmanship from Berkely. 43 Ferard Corner Warfield Bracknell
5/5
TrustpilotIt has been fantastic
It has been fantastic, any issues have been promptly resolved, special mention to Damian from management
5/5
TrustpilotGreat experience
All the process leading to completion was done in a timely manner, sending regular updates and keeping us informed of the progress.The completion and handling of the keys was flawless with a great introduction to the flat appliances.The response to the snagging survey was helpful and covered all the issues raised. I will strongly recommend them.
5/5
TrustpilotTo be honest
To be honest, as a first-time homebuyer, I can say that from the very initial viewing to handing over and moving in, it was very smooth and professionally managed by The Green Quarter team. The built quality and the amenities are unmatched. Lots of green spaces are a plus.
4/5
TrustpilotExcellent sales experience and good…
Excellent sales experience and good communication up to completion. I love my apartment. Some snags that have taken a while to rectify and some things, for example, EV Charging, not ready yet. Communication since completion has been variable, some people have been truly excellent, others less so. Builders onsite are very courteous and the good communicators have been very kind and helpful. The planting in the development is beautiful.
2/5
TrustpilotTrent Park development
Trent Park development Whilst the homes they are making in trent park appear to be lovely in appearance Berkley Homes are currently telling the public when we can drive into what is a public space, i have written to my local MP regarding this public land grab by a luxury home group, Berkeley homes are currently developing the old university ground which is a small portion of the land space so please tell me why they have intimidating security guards at all entry points of a public space!!!!
1/5
GoogleWorst concierge ever seen they treat delivery man like animals specially lady and one black guy rude 😡😡😡😡management must look into it 75 marshwall Hampton Tower …
5/5
TrustpilotSuperb London development
Berkeley Homes urban houses are high quality sustainable homes within a natural environment and easy reach of central London. My new home is minutes away from Kidbrooke station and Greenwich park and Blackheath. It’s fabulous.
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