Battersea Power Station London reviews

★★★★★ 1/5

Trustpilot

I wouldn’t even give this a star if I…

I wouldn’t even give this a star if I had the option. The customer service team is AWFUL. I paid for this via Wowcher, I chose a selected date and time. Redeemed my voucher, got the barcode to scan had all contact details. 2 days before, baring in mind this was a Christmas present for my children who was so excited. So 2 days before at 3pm they email global box office that there was an error (basically over booked/sold tickets) that it’s cancelled. No offering of any other times, dates. I’ve emailed back 3 times to the email, tried calling guest service at Battersea who are no help either. My friend who booked along same way - no email. Hers are still valid. How is that ok? We booked the same time? I’ve had to let down 2 children now a day before as I’ve had no reply back. Not even offered a refund. Just “sorry” STAY CLEAR FOR FUTURE BOOKINGS.

Brooke · 29 December 2025

★★★★★ 5/5

Trustpilot

Charles

We really enjoyed the chimney lift, it was an incredible experience! Also, the staff were extremely nice and helpful, especially Charles (in the chimney lift gift shop) who was very good at selling things and was super nice!

Victoria · 29 July 2026

★★★★★ 5/5

Trustpilot

We had a fabulous day at Battersea…

We had a fabulous day at Battersea Power Station. We went up in the Chimney Lift and the views were fantastic. Cosmos was our host in the lift and he was brilliant. He had a great energy and was very knowledgeable. Would definitely recommend a visit.

Claudia · 5 May 2026

★★★★★ 5/5

Trustpilot

The Battersea Power Station Land Train, absolutely tremendous fun!

My sister and I took a walk down to the Battersea Power Station estate to stretch our legs. We ended up stopping by the brilliant "It's Pimm's Time" vintage bus, which was parked up as part of the Wimbledon Fortnight fan village. As we sat and sipped our refreshing summer drinks, we saw the adorable mini land train choo-chooing along past us, which was such a cheerful sight.It must have been something in the Pimm's that made us feel exceptionally adventurous, because the moment we finished, we spontaneously decided to head right over to where it was parked at the stop to board it! It was hilarious because the train is clearly geared towards children, and watching the two of us clambering inside our little carriage was funny enough on its own.What made it even better was the ride itself. The website invites you to 'Climb aboard the Battersea Power Station Land Train for a gentle journey around the estate,' but the reality is that it is actually quite bumpy in places! This unexpected bumpiness made it tremendous fun. The train was incredibly shiny and spotless, and Phil, the train driver, was cheerful, friendly and professional. We would highly recommend it to anyone visiting the estate. (Prior consumption of alcohol not essential!).

John · 14 July 2026

★★★★★ 5/5

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Cosmos

Enjoyed the chimney lift. Amazing views and great host. Cosmos was very friendly and entertaining.

Sima · 13 September 2026

★★★★★ 1/5

Trustpilot

Avoid the Rip Off Exhibition

The building is incredible and clearly been beautifully renovated. I didn't want to do the lift experience so opted to pay £10 (or be completely ripped off) for the 'exhibition'! A few areas set out telling you about the designers/architects, some artefacts from the time and a few models. Took all of 10 minutes (being generous here) to look round. If you haven't booked the chimney experience, absolutely AVOID the exhibition. Staff very nice.

AS · 29 May 2026

★★★★★ 5/5

Trustpilot

Cosmos was a legend

Had a really nice time. Cosmos was our lift guide and he was brilliant, lots of knowledge and made the experience really great!

Agatha · 18 June 2026

★★★★★ 5/5

Trustpilot

Great Day at Battersea Power Station

Me and my wife had a great day at Battersea Power Station. We went up in the Chimney Lift and the views were fantastic. our host was a gentleman named Cosmos, and yes this is his real name as he assured us. he was brilliant. He had a great energy and confident, His knowledgeable was unquestionable . Would definitely recommend a visit.

Anthony · 20 July 2026

★★★★★ 1/5

Trustpilot

PARKING FEE

Misleading sticker on parking machine said we couldn’t pay there, so it delayed ticket payment. Resulted in one and a half minutes over the 6 hour parking period and then charged £15 extra. £30 for parking in total. Told to write in to Guest Services for refund by on site office. Very poorly dealt with by JP Hewett and the department. Apparently escalated complaint but refused refund as said 1.5 minutes was a ‘significant’ amount of time over the 6 hours. A very small issue but as a point of principal it should have been refunded. If they don’t consider a refund on 1.5 minutes, they shouldn’t be telling people to write in. Would 30 seconds over have worked?

UK · 29 November 2025

★★★★★ 1/5

Trustpilot

A lot of hype and a lot of disappointment

A lot of hype and a lot of disappointment. We booked to go to both the lift experience and the Jurassic experience. Technical difficulties prevented this which was only explained to us when we turned up. The lack of communication from both the lift experience and Jurassic experience was appalling. They sold tickets knowing there was a power outage. Feel a bit ripped off after making a specific trip to visit. Technical difficulties are unavoidable, of course, but the communication could have been so much better.

Caz · 19 November 2025

★★★★★ 1/5

Trustpilot

Unexpectedly Unhygienic Experience at Battersea Power Station

My absolute favourite place to visit is the shopping centre at Battersea Power Station. The entire space always looks so polished and beautifully maintained, which makes it such a pleasure to be there. However, I was extremely disappointed when I tried to use the toilet yesterday, especially as it was my very first visit. The sanitary bin was overflowing, and there were tissues scattered all over the floor. This was on the ground floor, and the state of the facilities was quite appalling. It’s disheartening to see this in such a popular and prestigious location. I truly hope this issue will be addressed urgently, particularly the overflowing sanitary bins, to ensure the toilets reflect the same high standards as the rest of the shopping centre.

Blossom · 30 October 2025

★★★★★ 5/5

Trustpilot

Excellent Visit

Fabulous place. Will definitely go back again! You could spend all day there. The lift experience was awesome. The views from the top stunning. I cant remember our guides name but he was a young gentleman with good people skills and knowledge. All the staff we met where excellent. I have a travel scooter and disabilities which can sometimes be an issue but here it was no problem, everyone was very kind and helpful. 😊

Sharon · 29 July 2025

★★★★★ 1/5

Facebook

What they have done to this iconic and well loved building is deplorable. It's just rich man's shopping centre. They think keeping a few knobs, dials and pipes are enough to show the history behind this wonderful important building. I asked two members of staff about location of any such history and they had no idea where it was or if it even existed. To think my dear Father-in-Law worked here for 30 years, eventually killing him with asbestosis. It would have made a fantastic museum about the history of Battersea and as an education centre. But nobody would have got rich doing that.

Colin · 1 September 2024

★★★★★ 1/5

Google

I organised a flat viewing and had a strange experience. The Sales rep/agent was extremely friendly to my (female) friend but was notably unfriendly to me throughout, avoiding eye contact and addressing her comments entirely to my friend. It made me extremely uncomfortable and it was very unprofessional. Even my friend picked up on it and suggested afterwards that the sales person might have an issue with men. Well I don't know what her issue was but it probably isn't the best way to sell apartments.

Bruce · 29 August 2024

★★★★★ 5/5

Facebook

Had a great experience here. Staff were all great and friendly. Ride up the chimney and the ‘pop out’ at the top was great fun and super views!

Paul · 11 February 2026

★★★★★ 1/5

Trustpilot

Unexpectedly Unhygienic Experience at Battersea Power Station

My absolute favourite place to visit is the shopping centre at Battersea Power Station. The entire space always looks so polished and beautifully maintained, which makes it such a pleasure to be there.

Blossom · 30 October 2025

★★★★★ 1/5

Trustpilot

Lost in this glorified shopping centre

A glorified shopping centre without the usual signs directing you to lifts, toilets, the food hall or the glass lift (known as lift 109. How are we to know that?) The electronic maps don't help.They appear to have the wrong orientation and tell you 'you are here' in 4 or 5 different places. Couldn't wait to leave.

Janet · 5 August 2024

★★★★★ 2/5

Trustpilot

What a disappointment

What a disappointment, was expecting some nod to the history of the power station - its a glorified shopping up- market experience. Lovely choice for shoppers, very little to see of the old power station - just electrical breakers- no info about when built, decommissioning, etc etc A big disappointment 😞

Judy · 15 October 2024

★★★★★ 5/5

Google

Very beautiful old enormous building, totally brought back in perfect condition. Lot’s of interesting shops, not only clothing but all kind of shops. Good court with a lot of different choices. Very low priced (20£) Around this building a lot of new apartment buildings

Thomas · 27 December 2024

★★★★★ 5/5

Facebook

Travelled over an hour to get to the Jurrasic World experience to be rushed round in 25minutes. Definitely not worth the money

Amy · 9 June 2025

★★★★★ 1/5

Facebook

Why is the iconic landmark surrounded by glass fronted rubbish storage units ? The railway approach to Victoria from the south looks appalling definitely a don’t bother area

Chris · 24 March 2020

★★★★★ 1/5

Trustpilot

Locked disabled toilets

Locked disabled toilets, by the time you find someone with a key, it's too late, so straight back home in my wheelchair wet to change...

Jay · 25 November 2024

★★★★★ 3/5

Trustpilot

Lovely place to visit

Lovely place to visit, although the lift experience staff are quite rude, could be better.

Yanis · 15 February 2025

★★★★★ 1/5

Facebook

Tried to attend Celebrasia (Sep 2024). Not enough parking. Recommended alternative was 10 min drive away and very expensive. Very long queues for food.

Ian · 15 September 2024