5/5
GoogleExceptional! Alex Childs went way beyond what you would normally expect from an estate agent to ensure that our purchase of a Barbican flat went as smoothly as possible.
Trusted Agent profile · London
AWCHILDS LTD London reviews
★★★★★
72 reviews across 3 platforms
96 Farringdon Road, London, EC1R 3EA
AWCHILDS LTD's office in London, at 96 Farringdon Road, is rated 4.7 out of 5 across 72 reviews on three platforms, including 69 Google reviews rated 4.7.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Google1/5
GoogleVery unprofessional approach. Maybe suitable for people living in London but if you are not then don't bother. They will miss your online viewing appointment even if it means sending a video over whatsapp.
Agent replied · 11 June 2024
Dear Sandhya, Thank you for your feedback regarding your experience with AW Childs. We apologize for any unprofessionalism you feel you may have encountered. We understand that the missed online viewing appointment may have caused frustration. It appears that you were unable to view the property before it was let due to the distance between your location and the property. We regret any inconvenience this may have caused. We appreciate your feedback and take it seriously. We will review our processes to ensure better communication and prevent similar incidents in the future. Thank you for your understanding. Kind regards, AW Childs Management Team
1/5
GoogleAvoid! They cost me £252 more than my last agents and they provided a sub-standard service. I had to repeatedly email them to arrange viewings, they did nothing special and used photocopied contracts that were hardly legible. When I moved in the flat had not even been dusted and the toilet showed signs of recent usage!
Agent replied · 11 June 2024
Thank you for taking your time to write a review. As a small business feedback is important to us and as our first non-positive response in 4 years of business we take it very seriously. Firstly, I would like to apologise for you feeling like the service you have received was sub-standard. Tenant's fees are available to view on our web site and you can consider these before deciding to visit a property with us. You enquired to view the property on Sunday the 22nd at 8.04 PM. We replied to your enquiry on Monday the 23rd at 10.18 AM. I’m sorry if you feel this response time was not adequate. Our contracts are emailed in PDF format prior to signature. Thank you for bringing this to my attention. We will review using digitally signed copies. Some of the properties we deal with are "let only" and managed by the landlords. I’m sorry to hear the property you moved into was “dusty”. Although this was the landlords responsibility we always encourage tenants to contact us after move in with feedback. If you had made us aware of this fact we would of course spoken to the landlord on your behalf.
5/5
GoogleHaving just completed on a very frustrating sale of a flat , caused by inept Solicitors, I can honestly say this would not have taken place if not for the Professionalism and Competence of this excellent Company. I have no hesitation in giving this Company 5 stars and would thoroughly recommend them to anybody.
Agent replied · 11 June 2024
Hi Steve, thank you for taking the time to write a review. We are delighted that the sale went through and it was great working with you. Please keep in touch. Best wishes, Alex and the team.
5/5
GoogleWhat can I say? 10 out of 10. From viewing to move in took only one week. That's what I call a professional and efficient service. Thank you Mark Scoging. Rudi Voros
5/5
GoogleI was dealing with Alex for my house purchase. What I liked is the responsiveness and open communication throughout the process. We managed to complete the purchase in a short time. Alex and teh team are very good people to work with.
Agent replied · 11 June 2024
Hi Krishna, thank you for your kind review. We hope you are enjoying your new home and best wishes, Alex.
5/5
GoogleFantastic estate agents, professional with high levels of integrity, always available to help and go the extra mile. Efficient in their approach, responsive and happy to guide and advise with honesty based on their years of prior experience. Highly recommend, give them an opportunity to act on your behalf and you will not be disappointed.
Agent replied · 11 June 2024
Hi Shila. Your review really means a lot to us, thank you. We love going that extra mile to make sure landlords and tenants are happy with our service. Best wishes, Alex
5/5
GoogleBrilliant service and experience- Alex was helpful from the get go, lining up a viewing within 24hrs and then throughout he buying process, extremely quick and responsive with all manner of queries, chasing etc. Highly recommended.
5/5
GoogleA seamless process from start to finish from agent Mark who went over and above. Couldn’t have asked for a better experience
5/5
GoogleAlex was incredible throughout the process. Very quick to responsive and helpful to explain all the steps and caveats. Would absolutely recommend. Thanks again!
5/5
GoogleUtterly brilliant estate agent. Alex originally showed us round some apartments. We went back to Alex a couple of years later to sell an apartment. He showed great perseverance during these fun Brexit times, totally responsive, creative ideas and just a great person to work with. Cheers
Agent replied · 11 June 2024
It was great working with you Lynley and I'm delighted you kept in touch! We got there in the end and thank you for thinking us.
5/5
GoogleWe could have not asked more from Alex. He was amazing at staying in touch, keeping us up to date on how the sale was going and being extremely flexible with timings for viewings. He came up with great ideas on things to do to help us sell the house and was just a very nice guy to work with. We highly recommend!
5/5
GoogleWe had a sale and purchase go through Alex, and we were really pleased with how he handled both. Kept us in the loop with clear communication. Would highly recommend these guys.
5/5
GoogleWe had a sale and purchase go through Alex, and we were really pleased with how he handled both. Kept us in the loop with clear communication. Would highly recommend these guys.
5/5
GoogleFantastic company - were really helpful at all times and totally professionally. Highly recommend.
Agent replied · 11 June 2024
Thank you William. I hope you are enjoying your new home. Best wishes, Alex
5/5
GoogleDealt with Mark who negotiated a good deal for me and was very responsive throughout the process. Recommended!
5/5
GoogleGreat local business - the perfect antidote to high street agents. Alex and Mark are very professional and know the area well. Let my property within 2 days! Fantastic service
Agent replied · 11 June 2024
Thank you Heather :) Best Wishes, Alex and Mark.
5/5
GoogleI have recently let my investment property through AW Child's.The service was excellent and they found me great tenants within a week.I would highly recommend them to anybody.
Agent replied · 11 June 2024
Thank you for your support Jeff! Look forward to seeing you in London soon for a coffee.
5/5
GoogleCorrecting an earlier review made by mistake. These are excellent agents.
Agent replied · 11 June 2024
Dear Anon Anon, Thank you for taking the time to write a review and we are very sorry to hear … More
1/5
YellAvoid!
They cost me £252 more than my last agents and they provided a sub-standard service. I had to repeatedly email them to arrange viewings, they did nothing special and used photocopied contracts that were hardly legible. When I moved in the flat had not even been dusted and the toilet showed signs of recent usage!
5/5
GoogleWe are super happy with the service they provided. They were super helpful during the whole process, from moving until we moved in and all run easy and smoothly. It’s has been a pleasure finding a house with them! We will very happy of using them in the future.
5/5
GoogleAlex recently sold our flat in Hoxton for us and I cannot recommend him and his team highly enough. He had excellent knowledge of the area and the type of property we were selling, was enthusiastic and responsive, and in a tricky market he …
5/5
GoogleAlex did a great job selling my flat for me. I had initially been very pessimistic (due to past experiences ) but he kept me updated all the way through. A great agency with personal service.
5/5
GoogleGreat service from Mark on getting a new place to rent.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about AWCHILDS LTD London
How many reviews does AWCHILDS LTD London have?
AWCHILDS LTD's London office has 72 reviews across three platforms: 69 on Google, 2 on Facebook, 1 on Yell (across the whole business).
What is AWCHILDS LTD London's rating?
AWCHILDS LTD London is rated 4.7 out of 5 across all 72 reviews, and 4.7 out of 5 on Google from 69 reviews.
Where is AWCHILDS LTD's London office?
AWCHILDS LTD London, 96 Farringdon Road, London, EC1R 3EA.
