Trusted Agent profile
★★★★★
30 reviews across 2 platforms
49 West India Dock Road, London E14 8HN
Alphabet City's London office at 49 West India Dock Road is rated 4.0 out of 5 across 30 reviews on two platforms, including 27 Google reviews rated 4.1. Checked 9 October 2026.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleFantastic service. A difficult sale was made so much easier with Alphabet City. Caroline was professional and on point, relentlessly chasing solicitors, keeping me updated weekly and arranging remedial repairs to the property prior to the sale. Everything was covered. I have used Alphabet City for years for my rental property and again so professional and efficient. No hassle. I would highly recommend their services and would not hesitate to use them again in the future. Thank you
5/5
GoogleAlphabet City were fantastic with helping us purchase our flat. As first-time buyers, we most probably were not their easiest clients to handle, given we had so many questions for them to answer! But they were patient with us, and were readily available to speak about our case. Caroline and Michelle were the glue that kept our purchase going forward, despite lawyers from either side of the purchase causing the process to be delayed. They continued to chase diligently both sides to get us to a successful end result. We would highly recommend them. Ref: AC861
5/5
GoogleCaroline and Michelle have been fantastic contacts from the first visit to completion. The sale has been extremely complex and long but Caroline was able to bring her knowledge and experience at the best times possible to ensure that we were all successful in this process by answering our questions and keeping us informed as soon as she could on any updates she was receiving. We wholeheartedly recommend them
5/5
GoogleHello, we are a Spanish couple that after a hard time trying to get out of a very unprofessional landlord we found this company, we have felt absolutely great with it, they helped us during the process of renting a new home. They perfectly understood our current difficult situation. Finally today after a few very hard days we rented the property and solved all the problems. Special thanks to Rebekah who has been an absolutely patient and helpful person for us. 100% recommended.
5/5
GoogleCaroline and her team helped us every step of the way through our purchase. From the viewing to completion, they kept in touch between us and the seller keeping us all up to date. They are a small team with a personal touch and got to know us and our circumstances to make the process as easy as possible. I wish all estate agents were like this!
5/5
GoogleFantastic Service. Caroline was amazing chasing solicitors and try to accelerate a very difficult process as much as possible. Would definitely recommend alphabet city and would use them again in the future if possible.
5/5
FacebookHaving a lot of profit from Mrs Joan Steve is one of the greatest news I will keep sharing to everyone in a space of 3 weeks I made over $23000 in forex trading\ Bitcoin I highly recommend Mrs Joan Steve she's the best forex trader for everyone.Email:joansteve42@gmail.com WhatsApp:+15186295574
5/5
GoogleExcellent service in both managing the property and subsequent sale. Caroline is great and really went the extra mile.
3/5
GoogleWe’ve first arrived in London in 2022. We found a flat that was available on the market and it was managed by them. Our landlord was in Singapore, a couple. They didn’t speak to us directly, every request we raised go through alphabet city. it was pretty straightforward and easy to submit our request for maintenance issues and the team came back to us pretty promptly. During our stay at that rental flat, we had no issues. About three months away from end of our tenancy, the landlord couple split up, so they decided to sell the property. Sometimes they didn’t give us 24 hours notice for property viewing, but we were able to politely decline their request. At the end of our tenancy, a three party inventory check was performed. They included few old existing marks in the checkout report, and wasn’t included in the check in report. Luckily I took photos and sent them over to the agent right after we moved in. So I highly doubt the credibility of the third-party inventory check. Please do take every record you can when you move in to a rental property and share with the agent to keep proof. Another issue, we weren’t happy about was that according to the tenancy agreement, deposit ought to be returned to the tenant within 10 working days from the day that final amount is agreed between landlord and tenants. We waited patiently for 9 working days, finally, they told me a date when I would receive my deposit, which would be on the 12th working day. I raised this to the property manager, he just told me one of the owners was on holiday so our fund didn’t get released. So apparently they breached the agreement but we got our full deposit back so we didn’t take any legal actions.
5/5
FacebookI was thinking that I will never make a profit out of it but now I’m convinced she’s a real Woman You have to give her a try. you will never regret it GOD will continue to bless youI invested $600 unbelievably I got $6,750 after 7 working days of trading, I earned so good profit . Contact Mrs Mariel Ramsey,on this to invest and earn good profit, if interested. contact Email: marielramsey229@gmail.comWhatsApp +19736928825
5/5
GoogleCaroline Conlon was very helpful especially dealing with soliciters
5/5
GoogleRecommend to rent apartment with them a specially if first time in London, as they took initiative and were very helpful. Rented apartment with them for a few years. Good communication, all issues were addressed and fixed in time. Deposit returned in full within 30 days, and that was again nice and clear.
5/5
GoogleEstate agent for mostly East London. They are very precise with their checks and paperwork which is a huge plus. A lot of systems are in place like maintenance portals that makes business with this estate agent a very enjoyable experience. You might pay a bit more for the property and it will be worth it.
1/5
GoogleAbsolutely unprofessional people. I booked a viewing on the phone and confirmed the time with an agent. I called again to check why I didn’t receive the address for the property and it turned out they didn’t book the viewing.
5/5
GoogleExcellent agent for tenancies and sales
1/5
GoogleAbsolutely poor service for Buyers, sellers and renters. Rude management and they made my lose over £2500 pounds. Stay well away! If you are buying or renting - try find the same property via a different agent!
5/5
GoogleVery good service. Your expectations are met.
Dear Sofia, we really appreciate you taking the time to write a review about the service that you have received from Alphabet City. It was a pleasure helping you find an apartment. Thank you, from all the team at Alphabet City.
3/5
GoogleThey are not available for appointment, which is fine considering the situation, but they didn't call us back since we left our details (more than 1 week ago).
5/5
GoogleVery nice and accommodating estate agents here! I will use them again!
1/5
FacebookKadon, it was great talking to you a few weeks at QM. Thanks for the advice!
1/5
GoogleRating only, no written review.
5/5
GoogleGood service Found me a home
5/5
GoogleRating only, no written review.
4/5
GoogleRating only, no written review.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Alphabet City's London office has 30 reviews across two platforms: 27 on Google, 3 on Facebook. Reviews may appear on more than one platform. Checked 9 October 2026.
Alphabet City London Sales is rated 4.0 out of 5 across all 30 reviews, and 4.1 out of 5 on Google from 27 reviews, checked 9 October 2026.
Alphabet City London Sales, 49 West India Dock Road, London E14 8HN.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.