How many reviews does Addison Townsend Winchmore Hill have?

Addison Townsend's London office has 56 reviews across 1 platform: 56 on Google.

What is Addison Townsend Winchmore Hill's rating?

Addison Townsend Winchmore Hill is rated 4.4 out of 5 across all 56 reviews, and 4.4 out of 5 on Google from 56 reviews.

Where is Addison Townsend's London office?

Addison Townsend Winchmore Hill, 913 Green Lanes, London, N21 2QP.

Trusted Agent profile · London

Addison Townsend Winchmore Hill reviews in London

4.4

★★★★★ Great

56 reviews across 1 platform

913 Green Lanes, London, N21 2QP

Addison Townsend's office in London, at 913 Green Lanes, is rated 4.4 out of 5 across 56 reviews on 1 platform, including 56 Google reviews rated 4.4.

4.4 / 5

Reviews on Google

This office

Reviews may appear on more than one platform.

Reviews

Every review we hold for the London office, from every platform, shown as written. First names only.

5/5

Google

Jenna has been our estate agent for the past five years, and we honestly couldn’t have asked for anyone better. Our landlord was quite unreliable at times, but Jenna always stepped in to make sure we were getting what we needed. No matter the issue, she did everything she could to get it resolved as quickly as possible. She’s incredibly friendly, approachable, and always made communication so easy. Whether it was a small query or a bigger issue, she was always on hand to help and never made us feel like a hassle. Overall, Jenna is a fantastic estate agent, professional, supportive, and genuinely cares about the tenants she works with. We’re so grateful for everything she’s done for us over the years! Addison Townsend are incredibly lucky to have her on the team.

Lewis · 7 March 2025

Agent replied · 26 March 2026

Thank you Lewis for your 5 star review, we have passed on your positive review for all her hard work to Jenna

5/5

Google

From the viewing to the completion day (over 5 months due to endless/ unexpected this n thats in the chain) Addison Townsend were utterly brilliant…! Friendly, professional, helpful/ emails replied promptly and in detail/ phone calls connected to the right person immediately…! That right person in my case was Huw Mason. I’m endlessly grateful for his support/ advice/ time/ humour… feeling was that I had a friend to ‘hold my hand’ through that stressful process of selling-buying… Priceless…! Also want to thank everyone at Addison Townsend (especially the wise guy who showed me the house - he was obviously under pressure to go elsewhere, but because we ‘clicked’ with the lovely lady owner, he let us to chat - well, that was a great ‘sale’ tactics indeed ;) To summarise : Addison Townsend , in my view, could turn stressful process of selling-buying into a wonderful experience.

Solga · 26 October 2025

Agent replied · 26 March 2026

Thank you Solga, we are delighted to hear how successful your experience was. I hope everything goes well in your new home.

5/5

Google

Great experience with this estate agents. Nick was amazing from start to finish with our purchase.

Charlotte · 12 March 2026

Agent replied · 22 April 2026

Thank you Charlotte, we wish you all the best in your new home.

1/5

Google

At this agency, a lady Brenda Biyelia with this name treated us very badly. She was not responsible at all and acted unprofessionally in her work. I would like to clarify the situation regarding the property we recently vacated. When we left the house, it was clean, with no rubbish left behind. We only left some wardrobes, a table, and a few usable items. The landlord deducted part of the deposit for these, which we accepted. Throughout the tenancy, we always paid the rent on time directly to the agency’s account, and the agency was responsible for the management of the property. Unfortunately, as confirmed by neighbours, the previous tenants had also been forced to leave the property due to severe damp and mould problems. Despite this, the agency still rented the property to us, a family with two very young children. Shortly after moving in, we discovered the same serious damp and mould issues. We reported this many times to the agency with photos and videos. Sadly, Ms. Bronda Biyelia did not believe us, dismissed our concerns in an unprofessional and disrespectful manner, and refused to take action. As a result, both my daughter and I became ill, developing asthma and severe allergies due to the damp and mould. Our household items were also damaged, and our energy bills were significantly higher. The landlord and the agency still failed to address the problem. We had no choice but to make a formal complaint. Both the Council and Dr. Green inspected the property, confirmed the high levels of damp, and stated that the issue must be resolved. I can provide copies of their emails as evidence. Unfortunately, the issue was never fixed. Later, another lady from the agency came to the property. She (Ms.Jenna Kleinman behaved in a highly unprofessional way, shouting at us and even taking photos and videos inside private areas of our bedroom without permission, which was extremely disrespectful. Because of all these problems, we were forced to leave the property. For almost a month after we moved out, the house remained empty and was not re-let. I kindly ask that this situation is properly acknowledged, as the treatment we received was unfair, unprofessional, and caused serious harm to me and my children.

Helya · 26 September 2025

Agent replied · 26 March 2026

Dear Helya, I am very surprised to have received a 1 star review from you. During your tenancy your manor towards our staff was consistently aggressive via email and in person. You made numerous claims that the property was in a poor state and had damp including reporting this to the local council. Each time you made the complaint we arranged with the landlord for damp engineers to visit the property, this was done on 4 occasions. The damp engineers advised the property had no damp but the condition of the property was due to your living style. The local council also visited the property during your stay and advised you of the same and did not impose and work orders on the landlord. When these conclusions were made you refused to accept the outcome and were verbally abusive to a number of members of our staff meaning that I, as the managing director, delt with you directly. We negotiated with the landlord to allow you by mutual agreement to vacate the property within your fixed period with no financial penalty. After this was agreed you vacated the property leaving it in an incredibly poor state of repair; the property was filthy, the shed and garden were full with rubbish, broken furniture was found in the bedrooms, bags of rubbish and unwanted clothes were left in all rooms, mouldy food was left throughout the kitchen. When this was discovered I arranged with the landlord for you to revisit the property and you took minimal items and left the property in a state where the landlord had a substantial cost to clear and clean it. The landlord agreed not to chase you for the full cost of bringing the property back to the state of repair you took it in as they had to use the majority of the 5 week security deposit as the last months rent and wanted to draw a line under your tenancy. It is also worth noting that the property was re-let quickly after you vacated and the new tenants have now resided at the property for 4 months with no complaints received about the condition. Considering all of this, to now receive a 1 star review after we negotiated this with the landlord on your behalf is very surprising and we feel not justified.

5/5

Google

Just sold our flat with Addison Townsend and had a positive experience. Nick was very attentive and supportive throughout the process. Would recommend.

Robert · 26 November 2025

Agent replied · 26 March 2026

Thank you Robert, delighted to hear of your successful sales experience.

5/5

Google

Dan was really responsive and managed a smooth process from start to finish. Highly recommend.

Michael · 26 November 2025

Agent replied · 26 March 2026

Thank you Michael

5/5

Google

Oscar, our agent, was absolutely fantastic. He was kind, supportive and replied quite fast to all our queries. He knew the house quite well and was fully transparent whenever he wasn't sure about something (he would then proceed to do research or ask around, and come back to us with a full answer). Manage to complete the process in less than 3 months. Best agent we have ever had, highly recommended!

Pilar · 26 June 2025

Agent replied · 26 March 2026

Thank you Pilar, we are always delighted to receive such positive feedback and will pass on the congratulations to Oscar for such a well done job. We wish you all the best in your new home

5/5

Google

I had an excellent experience working with Dan Hawkey at Addison Townsend. From start to finish, the entire process was smoother and quicker than I’ve ever experienced before. Dan handled everything with outstanding professionalism, efficiency, and attention to detail. I couldn’t have asked for a better service, highly recommend!

Sandra · 26 November 2025

Agent replied · 26 March 2026

Thank you Sandra, we look forward to working with you during your tenancy

5/5

Google

Jonathan is everything an estate agent should be, yet so few are! He went totally above and beyond from the very start of my purchase, was extremely helpful and knowledgeable, as well as always exceptionally quick to respond to any query …

Jonathan · 22 April 2024

Agent replied · 24 October 2024

Thank you Jonathan for your review, we are always delighted to hear when our clients have such great experiences with our staff.

5/5

Google

Fantastic service from start to finish. Nick helped us lock in the deal and buy our house with confidence and Huw stepped in to help as when Nick on holiday. Would definitely recommend.

Sahiba · 26 January 2026

Agent replied · 22 April 2026

Thank you Sabiha, we are delighted to hear about your positive experience.

5/5

Google

We had an amazing experience working with Daniel and Addison Townsend team. They were professional, attentive, and helped us find the perfect home. They guided us through every step and made the process smooth and stress-free. Highly recommended!

Elena · 26 November 2025

Agent replied · 26 March 2026

Thank you, we will pass this on to Dan and wish you the best with your tenancy

5/5

Google

I have had the pleasure of using Addison Townsend a second time, this time to sell my property and I could not speak highly enough of them. Huw Mason and Nick Gatward have been exceptional throughout. If you are selling in North London, no need to look any further.

R · 26 June 2025

Agent replied · 31 May 2023

Thank you Mr Coghlan for your 5 star review

5/5

Google

Stephanie was amazing from start to finish, she couldnt have been more friendly , open and helpful. The process was made an absolute pleasure and we felt really supported.

Joanne · 16 April 2024

Agent replied · 24 October 2024

Thank you Joanne, we are always delighted to hear about great experiences with all our employees

5/5

Google

I would highly recommend this estate agents, after a bit of a rocky start they best endeavoured to turn things around and find my family a great place to live.

James · 26 November 2025

Agent replied · 24 October 2024

Thank you James, we wish you the best in your tenancy

5/5

Google

Great service. Nick was very professional. I'd recommend their sales and lettings service!

Jesse · 16 April 2024

Agent replied · 24 October 2024

Thank you Jesse

5/5

Google

Stephanie went above and beyond service expectation. She was thorough and extremely friendly polite and professional

Yvette · 26 March 2023

Agent replied · 31 May 2023

Thank you Yvette, we are delighted that you had a successful experience with Stephanie

1/5

Google

After stating my exact house criteria, I was met with incompetence, and been receiving emails for 4 bedroom houses while looking for a studio flat. After sending a few emails explaining my criteria over and over again, I had enough and blocked the email address. It is unfortunate I was met with such poor staff as some of the houses that were advertised online looked decent.

Rebecca · 31 May 2022

Agent replied · 31 May 2023

Hi Rebecca, I am sorry that you were receiving properties which did not meet you criteria. If you could please send me an email, gmason@addisontownsend.co.uk, with your requirements for a studio flat including price and location I will personally make sure that only properties meeting your criteria are sent to you.

1/5

Google

Becca · 26 March 2022

Agent replied · 24 October 2024

1/5

Google

Dont use this estate agency for lettings very arrogant attitude once giving up tennancy.they will go out of their way to keep a percentage of your deposit regardless of how you looked after their property. We had a proffessional clean done b a company andcthey informed us that we never. Very dissapointing

Peter · 26 March 2023

Agent replied · 31 May 2023

Dear Peter, I am sorry that you feel this way about the end of your tenancy. I have, however, looked into this matter and a full check out inventory service was carried out by an independent company at the property you vacated. Their check out report advised that the property had not been cleaned to the standard of a professional cleaning service which it had when you moved into the property. This report was also justified with photographic evidence. On the basis of this report we acted on the landlords instructions and as such you were charged for a professional clean to be done at the property before the next tenants were able to move in. We also advised you that if you felt the report was incorrect and that you had paid for the property to be professionally cleaned that the deposit was lodged with the DPS and you could dispute the professional cleaning bill, however, you chose to release the deposit with no challenge to the inventory reports claim of a lack of professional cleaning. We do not under any circumstance 'go out of our way to keep a percentage of tenants deposits' and only ever use the security deposit for justified and evidenced purposes. Regards Addison Townsend

5/5

Google

We had a great experience! We went through a difficult time and we were struggling to find a new place to live. I found the properties we currently live in on a website, I called the agent and she booked our viewing straight away. She was …

Luigi · 22 April 2023

Agent replied · 31 May 2023

Thank you Luigi, we have had a fantastic relationship with you during your tenancies and we look forward to this relationship continuing moving forward in your new home.

5/5

Google

Great experience across both fully managed letting and then sale which followed. The TEAM are brilliant; clear, fast, accurate responses which is critical with PropCo.

David · 19 August 2024

Agent replied · 24 October 2024

Dear David, Thank you for your review and your Rental and Sales business over the past 2 years. We wish you all the best and anything you need from us please do not hesitate to contact.

5/5

Google

I cannot recommend Addison Townsend enough. I have transferred two properties from a different estate agent in the area to Addison because I was so impressed with them. On both occasions they made the transitional process very smooth and …

Greta · 22 April 2023

Agent replied · 31 May 2023

Thank you Greta for your incredibly kind review. We are always delighted to hear such positive feedback and look forward to working together moving forwards.

5/5

Google

My experience with the agents is that they have been professional throughout the process. In addition, I have appreciated the promptness with which enquiries were responded to and the very accommodating nature of the agent through multiple viewings. Excellent service.

Hilmi · 26 March 2023

Agent replied · 31 May 2023

Dear Hilmi, Thank your for your 5 star review, we are delighted to hear you were so happy with the service you received.

5/5

Google

The sale took a few turns but the agent was excellent at keeping me informed. Well done.

Lewis · 20 July 2024

Agent replied · 24 October 2024

Dear Lewis, Thank you for your 5 star review. We are delighted that the sale successfully completed and wish you all the best.

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