Acorn New Homes London reviews

★★★★★ 2/5

Trustpilot

Generally fine, but painfully slow at releasing deposit.

Generally fine, however our erstwhile landlords approved the condition that we left the flat in nearly 6 weeks ago. We are still waiting for Acorn to release our deposit.It has been waiting for a manager's sign-off for over two weeks.

JOHN · 24 March 2021

★★★★★ 1/5

Trustpilot

Not professional, lie, threatening, unskilled

Not professional, threatening, doesn't give out the right information, lie to tenant and lie to landlord just for their own benefit so bad for both side really. I got told off, threaten and accused of not being grateful because they believe that THEY CALLED to give me a good suggestion as they believe they were doings me a favor as a result of me asking questions on some sensitive issue which i'd like to know more information on before making decision. Inventory check is not accurate and use a twist in wording to charge you. Property manager is amateur and poorly trained and bad communication. Threatening, charge twice for fee by mistake and didn't even realise or check until I raised the issue , rude and raise their voice when being challenge with some questions and facts and threatening you that you will be charged a lot of amount if you don't listen or so things their way .. but can't answer any of your questions

Amanda · 9 May 2017

★★★★★ 3/5

Trustpilot

Slow and average.

Only effective once commission is on the line.

Sbrighton · 4 May 2024

★★★★★ 1/5

Trustpilot

Total Incompetence total willingness to get your money

I agree with previous reviewer: I have experience with Acorn in London. A good quality flat in decent surroundings- in theory... It started before moving in with the property manager going on planned maternity leave in the middle of processing the contract this without notifying me and without providing a backup. I could not understand why she didn't get back to me for the finalisation just a few weeks before planned moving in date. I thought that was a singular mistake but unfortunately not. The inventory lacked many very very obvious faults in need of correction. They were going to fix a lot of things based on the viewing of the property and also inventory but after many months, several phonecalls, emails and a couple of friendly handymen coming and fixing one thing at the time, shrugging shoulders at others or saying, "Ill just have to go to the store to buy this thing" (after which I never saw the person returning) and people coming to inspect and take new photos there are still lots of things to be repaired among theme one of the major kitchen appliances which is only partially working. During all this time new people to talk to at Acorn who have no clue what their predecessors have agreed with me or what has been done. Their office must be a mess. No I really do NOT consider myself a fussy person by here Ive really lost my nerve a couple of times. Acorn is plainly unreliable although claiming to be "a well reputed firm" (as someone upsettedly said when I was calling) with some nice block of flats. Mixed and confusing messages all the time! If you still choose to rent via Acorn because you found a nice flat make ABSOLUTELY sure EVERYTHING is repaired before you move in. Also Beware of extra fees amounting to hundreds of £s surrounding the signing of the contract. But of course they are all to willing to have you pay full rent... BTW The rubbish/recycling area is aways full of things that do not belong there. Why not out put simple pictorial signs up by the bins on how and what to recycle and give the opportunity for the tenants to have bigger items removed by Acorn for a small fee instead of sending pointless letters pointing out that you should not put mattresses or sofas by the bins to the tenants. You still have to remove the stuff in the end so why not have it as a service. Get an in-house handyman/concierge who could work in the building!

MrsFarawayfromhome · 15 February 2016

★★★★★ 5/5

Trustpilot

Very good service overall

Very good service overall. I used this company for renting out a property. Excellent staff: Mauricio, Deven and Mia. I would recommend this estate agent.

Oscar · 18 December 2024

★★★★★ 1/5

Trustpilot

Rubbish

Rubbish. Never deal with this agency. They are liars and brigands. They will mix all your documents, instead of your name you will get someone else name. Instead of your one price you was agreed in a contract you will receive totally different one in your contract. Troublesome agency. Stay away from them. Specially from Katie McGill, their property manager. I would love to with their higher authorities to speak about the service I receiving. At least to dismiss some people from their position for their unprofessional service. Save your nerves and time. I warn you! The worst customer service I ever experienced in my entire life!

Romans · 20 December 2013

★★★★★ 5/5

Trustpilot

We have worked with acorn for four…

We have worked with acorn for four years now and have been very happy with their support during the letting process as well as whilst the property has been let.

Oliver · 28 July 2022

★★★★★ 5/5

Trustpilot

I just sold my house in Dartford…

I just sold my house in Dartford through Acorn, it was a smooth transaction in a tricky market. It was excellently handled by Katlyn from the Dartford Branch.

Paul · 14 October 2022

★★★★★ 5/5

Trustpilot

I’m very satisfied with this branch

I’m very satisfied with this branch, I had help from Harry to get my first flat with my partner, he helped out every step of the way, friendly and polite, very patient, I’m excited to move in next week

Sophie · 28 January 2021

★★★★★ 1/5

Trustpilot

Agency didn't bother turning up for a…

Agency didn't bother turning up for a viewing, didn't even tell me they wasn't coming. Anyhow the landlord was around, and the agency has lost out on fee's as I have now put on offer directly to the landlord.

Lou · 27 November 2020

★★★★★ 1/5

Trustpilot

Acorn worst agency ever!!!

They don’t have the choice to put 0-star. It’s the worst agency I met , after they get the money for the rent,they forget that you exist as tenant. They don’t want to pay for fix or replace stuff at home .

Ioannis · 19 December 2019

★★★★★ 5/5

Trustpilot

excellent service like to say a massive…

excellent service like to say a massive thank you to wiliam C he got it done

S · 26 September 2023

★★★★★ 5/5

Trustpilot

I can't recommend Acorn Estate Agents…

I can't recommend Acorn Estate Agents more highly - they found me wonderful tenants, were very knowledgeable and nothing was too much trouble. My account manager, Jamie Perrin has always replied immediately and been incredibly helpful and professional.

Rachel · 10 February 2021

★★★★★ 5/5

Google

We engaged Acorn’s planning management team to prompt and secure planning consent on our land and then arrange a sale with the benefit of planning permission. During the process an ownership/access issue came to light, however Acorn were able to find a solution for us which enabled us to sell and receive payment for our land and we were pleased with the outcome.

Scott · 15 April 2022

★★★★★ 4/5

Trustpilot

It was a pleasure to view the property…

It was a pleasure to view the property today and we were very impressed with agent's good manners and patience. She was very professional.

Guy · 24 January 2023

★★★★★ 5/5

Trustpilot

Beverley and Team provide and excellent…

Beverley and Team provide and excellent service.

Michael · 4 March 2024

★★★★★ 1/5

Trustpilot

Outlandish quotes for work that was never done

Awful service, have been quoted for work that was never done (found out from the tenant), the agent does not respond to emails and argumentative style of speaking on the phone. Extremely disappointed and would never recommend signing up to this agency.

Abhi · 10 December 2018

★★★★★ 5/5

Trustpilot

Very helpful with everything

Very helpful with everything. Brilliant experience thankful for everything and sorting everything out and answering allThe questions a first time buyer had.

Mr · 3 February 2023

★★★★★ 5/5

Trustpilot

I had a great experience with Shirin…

I had a great experience with Shirin from Acorn Estate Agents. She was very helpful, friendly and informative throughout my viewings and moving date. Thank you for all your assistance in finding the perfect place for me.

Ripley · 5 August 2020

★★★★★ 5/5

Trustpilot

Acorn did everything possible to ensure…

Acorn did everything possible to ensure completion date was preserved when the solicitor threw a spanner in the works night before exchange was due to take place.

Maya · 13 September 2024

★★★★★ 5/5

Google

I've started a lease on a new commercial property some week ago, the whole process since I did the viewing to finally receiving the keys of my unit was very smooth, extremely profesional. The staff always reply all my enquiries with promptitude. I cant recommend them enough, if you want an easy and smooth process with a property transaction go with them!

Carolina · 28 December 2021

★★★★★ 1/5

Trustpilot

AVOID this agency like the plague

AVOID this agency like the plague. This agency is all about robbing tenants. I blame myself for not checking the reviews first, as I had a very similar experience as Luis below. Very unreliable, borderline legal, and very very dishonest.

PaulBer87 · 13 February 2019

★★★★★ 1/5

Trustpilot

Awful

Awful. Would definitely give a 0 star if I could. All employees I’ve dealt with are right down rude. Acorn is refusing to follow up a major issue with security in my block. Yes security. Watch out people

CELINO · 11 January 2020

★★★★★ 5/5

Trustpilot

Happy customers

Our pet hate is delays in communication, this was quelled by Acorn’s Danny Muir and Mark at the Swanley Kent branch - from start to finish; Fast responses, Knowledgeable and Professional both a real credit to this industry.

Christopher · 29 June 2019