Every review we hold for the Liverpool office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleNice property but you better pray you don’t need their help with anything as your met with a hand to the face. Can’t wait to never have to give these people money again
Took 2 MONTHS for them to fix our heating and hot water and of course all calls and texts were ignored or shoved aside. May I add this was in WINTER so we were freezing cold and had to use our friends houses to get a hot shower. But of course they still took FULL rent off us every month 🤑
Refused to give us a second key and left me and my flat mate to share one house key even though it’s a two bed property and we have completely different work schedules so sometimes one person was left locked out of the house for hours till the other one finished work. Finally got a second key after 4 MONTHS and after being ignored for the whole time. 👍🏻 but of course still took FULL rent off us for a property we had about 70% full access too 😭😂🤑🤑🤑
Changed the bin room key without telling us then left us with no new bin keys for 1 MONTHS which led to a pile up of stinking bins in our flat (they didn’t care one bit about how this affected the hygiene of our flat) ✌️✌️✌️✌️✌️
Washing machine broke over 3 weeks ago now with our stuff locked inside we reported this straight away and were met with unfulfilled promises to get it fixed as per usual just getting lied to saying “someone will come tomorrow, we’ll sort it etc” texts all getting ignored over this issue and our clothes are still locked in the washing machine visually growing mould 🙂
Our fire alarm was faulty and kept going off every few minutes so someone came to take it away and fix it. That was over 2 MONTHS!!!!!! ago now and he has not been back to replace it since🫶🏼 RIP us if there is ever a fire in our flat ☠️☠️
As first time renters this has been the worst experience ever and I hope to god this is not what landlords normally act like because if they do I am moving back in with my mum🥲
They have shown no urgency even with very urgent matters and do not care about your wellfair or take any responsibility for things that we are literally paying them to have responsibility for. But will still gladly take our money. Natalia and Paul should be ashamed the way they have handled everything we have asked for help for you guys our basically laughing in our faces.
Rebecca · 29 March 2024
Agent replied · 26 October 2024
Good morning Rebecca
Hope you're well.
The issues you raise are almost all concerning block management. As we have explained, Tuna Fish Property does not manage the building, and have no control over repairs and maintenance.
Please see below for a detailed response from a property manager about to your concerns.
Plumbing issue
Upon receipt of a report concerning the water and heating issues, we immediately instructed our plumber to attend to your property, the boiler required a repair. The repair was not as straightforward as first thought, and upon quoting your landlord to rectify, your landlord requested a second opinion from another plumber. We can confirm that that during the next 3-4 days, three different plumbers attended to your property to investigate and to try and resolve the issue. The heating issue was reported to us on 31st October 2023 and was resolved on 9th November 2023.
Duplicate key issue
Any duplicate keys to access the property are issued by the Block Management Company, which we informed you about several times. The keys to the property are specialised keys that cannot be cut by a locksmith and can only be issued by a specialist company authorised only by the Block Management Agent. On your behalf, Tuna Fish Ltd chased the Block Management Agent daily for a duplicate key.
Bin room issue
The Bin Room is not under our management. Again, it is the responsibility of the Block Management Agent to inform all landlords and tenants concerning communal lock changes. They also have the responsibility to ensure that each tenant and/or landlord receives a new key(s) upon a lock change. This is in the leasehold contract that your landlord retains. Once again, we chased the Block Management Agent daily on your behalf.
Washing machine issue
The washing machine fault was reported by you to our Property Manager on the 15th March 2024. The engineer's quote has been sent out to your landlord and we are awaiting approval. We cannot simply action repairs without the authorisation of the landlord, this is standard practice within the industry. Please note that any repairs and maintenance issues should be reported to your Property Manager via email, WhatsApp or text message, everything is then documented in the event that recollections of events vary.
Smoke detector issue
The smoke alarm in your property was in full working order upon your move-in. We then received your message on the 23rd January 2024 that the alarm was faulty. We immediately contacted the Block Management Agent, who is responsible for the buildings interlinked fire alarm system. To clarify, we are not responsible for this fire alarm system, something which we again communicated to you several times, and even recommended that as tenant you may be in a better position to have this rectified quicker than us. Full contact details of the Block Management Agent were once again confirmed to you. We have contacted the Block Management Agent today and they have confirmed that they previously attended and had to take away part of the system as it was faulty.
Non-responsive tenant issue as reported by the Block Management Agent
The Block Management Agent has also advised that they attempted on more than several occasions to contact you to arrange access to re-install the damaged part, in which you ignored their attempts of contact and failed to contact them, following several messages left for you. The agent has advised us that you must contact them immediately to arrange access for them.
We have tried to explain that we are the management agent for only the apartment you occupy, any issues within the block are not our direct responsibility.
We are sorry that you feel you have received bad service from us, but you must understand that the internal issues within the apartment that were raised were dealt with promptly. The communal issues previously raised were and still are not our responsibility.
Best wishes
Tuna Fish Property
★★★★★ 1/5
GoogleAppallingly unprofessional.
My experience with this agency has been nothing short of dreadful. I had the distinct misfortune of dealing with an agent named April, who evidently believes that basic communication is optional.
After expressing interest in a property and sending an offer and a follow-up email with a few reasonable questions, I was met with complete and utter silence.
Not even the courtesy of a one-line reply.
If being ignored is your idea of top-tier service, then by all means, this is the agency for you.
Otherwise, I’d suggest looking elsewhere.
Savvas · 24 August 2025
Agent replied · 8 October 2025
Good morning, and thank you for your feedback.
Following a review of your complaint, I can confirm that April responded to your enquiry on 30th July 2025 at 0913hrs. She is a valued member of our team, and I had full confidence that she had been in touch.
April informs me that she arranged an out-of-hours viewing for you at 1830hrs to suit your availability, not ours.
I understand you tried to negotiate the rent.
As mentioned in her email, she forwarded your details, along with those of other interested applicants to the landlord. We are currently awaiting the landlord’s decision.
Our properties often receive a high volume of interest, sometimes exceeding 30 plus viewers per listing. In such competitive situations, it is uncommon for a landlord to accept a reduced offer when others are prepared to meet the asking price.
Wishing you the best of luck in your continued property search.
★★★★★ 5/5
GoogleI have used Tuna Fish Property for letting my property for over 15 months now and am extremely happy with them and their service.
Letting of any property for a small landlord can be daunting but I have personally found them to be extremely professional, pay rental monies on time and generally are cheaper on their fees than other providers locally. There is no confusion about what you will receive as a Landlord and it appears that they genuinely want to maximise returns for Landlords and at the same time look after the tenants to make sure they are happy too. My tenant and myself are happy with them and would recommend any potential Landlord to use or any tenant to rent a property through them. a win-win situation.
Bowfinger1973 · 27 October 2023
★★★★★ 5/5
GoogleThanks to you guys at Tuna Fish Property (starting with April and Natalia) for your professionalism when I first got in touch. You made renting so easy, no 'parading before the Landlord' and thanks to Paul and the Maintenance team too, for obliging and satisfying all my whim and sorting out all the little bits that help turn a house to a home! Thumbs up for you guys!
Adebunmi · 15 May 2024
★★★★★ 5/5
GooglePeter and the team at Tuna Fish have been taking care of our property for some years now, they are quick to inform us of any issues raised by the tenant, get reasonable quotes for us and resolve management/maintenance requests swiftly. We always receive the rental amounts and clear statements on time and I would recommend them as a letting agency.
Jo · 10 April 2024
★★★★★ 1/5
GoogleThe worst letting agent I have ever ever encountered. Do not be fooled by the website or low fees. It’s a backstreet, unqualified, sham of a one man band. The nightmare I have had with this agency! Wrong charges, incorrect paperwork, no deposit registered so my tenant walked away without paying a penny of the damages they caused to my property. Never answer the phone, take over a week to respond to emails. A complete and utter disgrace.
Chloe · 27 October 2023
Agent replied · 26 October 2024
Comment:
I have just congratulated my staff on the outstanding job they are doing, evidenced by the genuine and verifiable reviews and number of landlords joining Tuna Fish from other lettings and property management companies in Liverpool. Please read to the bottom of my comments for a 2023 SPECIAL OFFER for new clients who feel they are paying too much to other letting agents for poor-quality service. In a recession with rising interest rates, you must cut your costs (and review your rents).
It’s sadly inevitable when you shake up the status quo of high fees, that some competitors feel they must attack, rather than review the excessive fees, paid by landlords, to them. The expensive offices and cars are paid for by buy-to-let landlords, just like you, the reader.
At Tuna Fish Property we believe that property investors should keep more of the rent, than us. This is an article I wrote in 2021 about excessive letting agent fees may shock you:
https://www.tunafishproperty.co.uk/blog?aid=25910
This is what genuine clients think:
“I recently changed agents to Tuna Fish as they were recommended by other investors. I’ve been so impressed with Dominic and his team, especially when it comes to communication and making me feel like I am a valued client. To top it off, it took them 12 days to get my property rented!! So glad I chose Tuna Fish. My previous two Liverpool agents were appalling!” Ms Tan
“I moved to Tuna Fish when having issues with purple bricks. The experience has been great and I cannot recommend them enough. Communication and transparency is what sets them apart. Natalia oversees restoring my house and getting a tenant in record time. I hold no reservation to recommend this estate agent.” Adewale Omobayo
“Moved to Tuna Fish from a large “established” managing agent who had been lazy and inefficient (at best). I needed someone honest, knowledgeable, and effective with values I respect. You can rely on Tuna Fish, they won’t let you down.” John Mayo
There are many more and I’m sure Adewale, John, and Ms Tan would be happy to vouch for us.
We have no record of 'Chloe Paul' or the preposterous 'story.' We are members of the United Kingdom Association of Letting Agents (UKALA) and the Property Redress Scheme (PRS) where genuine clients with a complaint can take an issue further. Both organisations have no record of Chloe Paul or this ridiculous, fake, complaint. If true, the complainant would receive compensation, so would be eager to follow through.
Enough said.
SPECIAL OFFER FOR 2023
If you are moving letting agents in 2023, for our lower cost model, Tuna Fish Property will offer you:
1. FREE HANDOVER. No charges whatsoever. We are well-versed in clients moving from other agents, so the process is very simple, just leave it to us.
2. A fully referenced tenant find for just £99, with full management.
3. For the first 12 months, full management is only 6%.
4. A completely FREE RENTAL GUARANTEE which will cover non-payment of rent by a tenant for 18 months, plus eviction if required.
Please visit our website at www.tunafishproperty.co.uk or telephone 0151 705 9055 and quote “Fake Competitor Property Review” for the special offer.
Happy New Year
The Tuna Fish Team.
★★★★★ 5/5
GoogleFinding this lettings agency in Liverpool has been a win win situation particularly after the last agency. The team at Tuna Fish lettings have always been very professional, very quick in addressing issues such as repairs, finding tenants, with rental payments, etc. I would definitely recommend them as an overseas landlord.
Zeb · 15 May 2024
★★★★★ 5/5
GooglePeter and the team at tuna fish have been nothing but excellent, as a first time renter in Liverpool they have been nothing but helpful and attentive. On hand whenever needed. Definitely recommend!
Connor · 9 February 2025
★★★★★ 5/5
GoogleI recently changed agents to Tuna Fish as they were recommended by other investors. I’ve been so impressed with Dominic and his team, especially when it comes to communication and making me feel like I am a valued client. To top it off, it took them 12 days to get my property rented!! So glad I chose Tuna Fish. My previous two Liverpool agents were appalling!PositiveResponsiveness, Professionalism
S · 27 October 2022
★★★★★ 5/5
GoogleI been a tenant with Tuna fish Property for the last 10-11 years and never had much to complain about ,and when I did have something go wrong it was sorted out quickly!
Peter and Natalia are very good at putting what seams a problem in to not a problem at all.
Would highly recommend to even my family and closest friends.
Well done guys you could show the Liverpool council a few thing 👏👏👏🙏
Elliot · 9 February 2025
★★★★★ 5/5
GoogleI started renting with Tuna Fish Ltd at the end of June and they have been brilliant! They respond quickly and friendly to any queries I have had. The apartment is gorgeous and has been well maintained!
Jessica · 16 December 2025
★★★★★ 5/5
GoogleAs a landlord, after nearly 10yrs of dreadful experiences with letting agencies (not my actual tenants!), i was on the brink of giving up in the North West. Many others i knew felt the same, but I started hearing really positive feedback about somebody called Dominic and Tuna Fish Property.
On recommendation from experienced investors in the city, i moved my property to them - and it was the best decision I have made.
It became evident straight away that the whole team care for their landlords & tenants. Responses are super-quick. Landlord licensing, contractors, finding quotes, council tax queries, etc, etc - dealing with all of the anxiety-inducing issues that a small portfolio landlord like myself dreads, is priceless!
Whether i am speaking to Dominic, Pete, Natalia or April, I feel & know i am in very safe hands.
Faith in life as a landlord fully restored!!
Thanks guys!!
Daryl · 27 October 2023
★★★★★ 5/5
GoogleNatalia was really wonderful throughout our tenancy. We never faced any issues with TFP and they have always been available whenever we needed them.
Thank you for being wonderful.
Prabhakar · 27 October 2023
★★★★★ 2/5
GoogleWhen I was dealing with Tuna fish property at the beginning I spoke with April several time, my English not good enough when she didn’t understand me she hang up while I speak. Then when I call back at same the time she do it again!! What she did is not polite and she is not professional.
Mashael · 27 October 2022
Agent replied · 26 October 2024
Good Afternoon Mashael
I understand one of the team has apologised and explained that April is also a foreign national and there may have been some confusion. I am sorry.
However, I am delighted that this did not put you off and that you have been a tenant of Tuna Fish Property for well over a year, and I understand that you are extending. An endorsement if there was one, for the way your tenancy is being managed. The property owner is also happy with the continuity.
If you have any issues in the future, please call or e-mail.
Happy New Year
Tuna Fish Team
★★★★★ 1/5
GoogleStay away! Not professional and severely understaffed (in fact there is only Natalia working as property manager). I'm still waiting for a move out report and rent... since January! Every time I contact the office the "director" is on leave...
Nicola · 30 November 2023
Agent replied · 26 October 2024
Dear Nicola Cirillo
The facts of the matter are provided below by one of our property managers.
I met Nicola and her husband at the property on 29th August 2022. Everything sounded perfect, and the owner walked me around the apartment, and we discussed targeting tenants, etc.
No issues whatsoever were mentioned.
When I moved a new tenant in - they started reporting issues like insufficient hot water and no heating. Then, the block manager, Kevin, told me that the gas was cut off from the property, and Nicola was aware of it, but she was not taking any action about it.
On the 18th of December 2022, we received a formal complaint from the tenant, which we informed the landlord about. Nicola responded that she was surprised; this was the first time she had spoken to us about it, so she needed time to consider approving the quote.
The quote was never approved, and the apartment was therefore UNINHABITABLE.
We moved the tenant to another property at considerable expense to Tuna Fish Property.
If you would like to discuss this further, then the normal procedure would be to send an e-mail and I will consider your complaint. You then have the option to redress through the Property Redress Scheme (PRS)
However, as it stands, it's likely that I will raise an invoice for the considerable time and costs associated with moving your tenant to a habitable property.
★★★★★ 5/5
GoogleTuna Fish is an amazing company I have had the distinct pleasure of having Dominic support me through my but to let. I am based in London and wanted someone I could trust to fully deliver for me and ensure that I got a great deal and knew exactly what I was getting myself into. I couldn’t have asked for more support at an amazing price with a family led business that really cares.
I can not stress enough how great they are and I will recommend them to anyone and everyone looking to buy / get property management support in Liverpool.
Tolulope · 27 October 2022
★★★★★ 5/5
GoogleThis is real review from a tennant who was in property let by Tuna Fish for 6 months. I do need to point out Dominic and his efficiency to deal with many queries, from entry door been broken and replaced in an hour after the issue was reported. From complain about other tenants where eviction notice was issued shortly after. From pest problems where pest control was arranged the next day. And can I say how flexible they are regarding any arrangements. Willing to help asap. Always answered on calls or msgs, you never need to WAIT for them. The issue is dealt straight away. Very efficient agency and you feel more like you have a friend then an agent.PositiveResponsiveness, Quality, Professionalism, Value
Kristina · 27 October 2022
★★★★★ 5/5
GoogleTuna fish was there when ever we wanted a help at the property
All the services and help provided were really good
Fibu · 21 May 2025
★★★★★ 5/5
GoogleI worked with TunaFish in the past, they sourced a property for me and also managed it. Very professional company, would work with them again in future.
Sergio · 15 March 2025
★★★★★ 5/5
GoogleHad a tenancy with Tuna Fish and everything went well, they responded quite quickly to repairs and ending my tenancy was straight forward with no issue at all.
Leah · 9 February 2025
★★★★★ 1/5
GooglePhoned numerous times , looking to rent, we'll take your details and call back,never,sham of a company
Paul · 27 October 2023
Agent replied · 26 October 2024
Dear Mr. Johnson
I am sorry you were unable to view the property in Crosby, as it was already under offer. Our properties are let very quickly and sometimes potential tenants are disappointed.
Our records show that we received a Zoopla enquiry on Sunday 26th March and an OnTheMarket enquiry on Monday 27th March, a member of our staff then left you a voicemail on Monday 27th March to inform you that the property was under offer.
If there is anything else we can help you with, please do not hesitate to contact us.
★★★★★ 5/5
GoogleI moved to Tuna Fish when having issues with purple bricks. The experience has been great and I cannot recommend them enough. Communication and transparency is what sets them apart. Natalia oversees restoring my gouse and getting a tenant in in record time. I hold no reservation to recommend this estagent. Dominic, Peter and Natalia. keep up the good work
Adewale · 27 October 2022
★★★★★ 5/5
GoogleAlways answered and helped promptly when I needed anything. They were on top of things and were quite easy to talk to when needed. Considering how difficult it is to find a good agent these days, I would definitely recommend them.
Pablo · 27 October 2023
★★★★★ 5/5
GoogleIn my first experience as landlord, I've been lucky to find this amazing team of professional and incredibly passionate people who look after your property as if it were their own.
Pierluigi · 15 May 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
