Every review we hold for the Liverpool office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleRoaches by name cockroaches by nature.
So unprofessional. Takes them forever to do anything!!!
Would never recommend to anyone. Go in face to face and get told a pack of lies , call them get told a pack of lies no they transfer your number through to a poor girl who hasn't got a clue what is going on. Tells you she will get them to ring back ,(never does). How the place is still there I will never know. Absolute disgrace of a business (if that's what you can call it)
AVOID AT ALL COST!!!!
Teri-Louise · 17 November 2025
★★★★★ 1/5
GoogleAvoid at all costs, this is the WORST letting agent I’ve ever dealt with!
If I could give zero stars, I would. This company is an absolute nightmare from start to finish. They are the most unprofessional, dishonest, and incompetent letting agent you’ll ever come across.
First, communication is non-existent unless they’re chasing you for money. Emails? Ignored. Calls? Never returned. And don’t even think about trying to resolve an issue quickly, it’s like screaming into the void.
Worst of all, they’re rude, dismissive, and completely lacking in basic human decency. They take zero accountability for anything and make you feel powerless.
I wouldn’t recommend this letting agent to my worst enemy. Spare yourself the stress, wasted time, and financial losses, go elsewhere.
TJ · 21 January 2025
★★★★★ 1/5
GoogleAVOID - They are not signed up with the property ombudsman or the property redress scheme. Professional negligence and a continuous breach of contract resulting in internal and external damage to my property managed by Roach Estates. I am writing to express my dissatisfaction with the way my property has been managed under the supervision of David Kellard from Roach Estates.
Since the commencement of the agreement, there have been numerous instances where the level of service provided has fallen far below acceptable standards. These issues include but are not limited to:
- Lack of timely response to maintenance requests and updates
- Failure to conduct regular property inspections
- Inadequate communication regarding financial matters
- Inadequate communication regarding issues raised by tenants and myself
- Lack of honesty and transparency throughout
- Destroyed property - internally and externally - failed communication
- Inaccurate information written on the tenancy agreement
- Failure to provide yearly updated tenancy agreements
- Failure to deliver a satisfactory property management service
- None responsiveness for several months (ignoring hundreds of emails and phone calls)
As the owner of the property, I rely on the agency/David Kellard to professionally manage and maintain my property, however, the recurring lapses services have led to a significant deterioration in the overall management and condition of my property. I have invested a significant amount of time attempting to establish communication with Roach Estates to address several pressing matters that required resolution but I am left being ignored for weeks sometimes months on end. Most of my efforts have been met with the phone-line ringing with no answer, unanswered emails for several weeks/months, or the phone-line abruptly terminating during calls. I have contacted the property ombudsman and the property redress scheme who both report Roach Estates are trading illegally and this has been reported to the Trading standards.
David has continued to omit important information and this has left me with high anxiety. I did not expect this from a professional business.
AVOID AT ALL COSTS!!!!
Felisha · 12 September 2024
★★★★★ 1/5
GoogleOne of the worst estate agents going, been waiting 14 months for my floors to be sorted so I don't actual fall through them and still getting nowhere, came out over 2 weeks ago to cut a tree down and it's still all over my front garden where they haven't been back to remove it, my garage roof is smashed to bit's off the tree now it's just left to leak when it rains, I've had no kitchen light for well over a month and no electrician has even bothered to come and sort it out, joke of a company, I wouldn't recommend it to anyone wanting to rent because they never get any work done no matter how many times you ring or go the office !!!!!!!
Terri · 11 April 2023
★★★★★ 1/5
GoogleIf I could give them 0 stars I would. Absolutely no communication even when putting an offer on a house: they didn't share the homeowner's response nor if another person had placed a higher offer. Had to call them, leave several voicemails just to to hear they had been sitting with critical information for hours. Overall a frustrating and unprofessional experience with them.
Yam · 10 April 2024
★★★★★ 1/5
GoogleThis property management group are one of the worst management groups I’ve ever dealt with constantly renting houses in bad repair
All you ever get is I’ll call you back and never do . They don’t do any repairs landlords from hell slum property’s
Ron · 10 January 2025
★★★★★ 1/5
GoogleCan honestly say it's the worst company I've ever dealt with.
You have to constantly contact them, you never get a response, they can never do anything to help, staff don't seem to know how to answer basic questions, and worst part was they left our tenant to not pay rent for nearly a year! Kept saying they would chase it up, then when we eventually had to fly over from our home to confront them! (as they wouldn't call us back) They couldn't do anything about it and recommended we change companies if we didn't like the service! Absolute joke... AVOID
Danny · 11 April 2022
★★★★★ 1/5
GoogleApart from them not picking up the phone or responding to emails, I would not recommend to any property professional. Calling an agent 7 time's per day over 4 days to get an offer through and chase it, is quite frankly discraceful.
Lyon · 11 April 2022
★★★★★ 1/5
GoogleI've waited in for 3 days for a plumber to reattach the waste pipe to my toilet let down 3 times roach estates don't appear to be to bothered that there was raw sewage leaking under the bath it's a disgrace I've asked them for an emergency plumber to no avail
Philip · 10 June 2020
★★★★★ 1/5
GoogleVery disappointing. The lack of professionalism and ability to do their own jobs was astonishing.
Lucie · 10 April 2024
★★★★★ 5/5
GoogleRoach Estates have been my agent since 2017 and ive had no issues with them.
Liam · 10 April 2024
★★★★★ 1/5
GoogleAVOID AT ALL COST !! The worst management company ever. They will find the worst tenants for you, don't do any checks as required by law, the rent payments will be paid 2 months behind or not paid at all.
R · 17 April 2021
★★★★★ 5/5
GoogleHelped us sell our house by goodison very fast and got us a much better price than we expected and much sooner too, david kellard was who handled our sale and we honestly cant speak highly enough of the service, thank you.
Tony · 10 October 2019
★★★★★ 4/5
GoogleBrilliant service, very friendly staff always helpful
Amanda · 10 June 2021
★★★★★ 5/5
GoogleRating only, no written review.
Laura · 11 April 2023
★★★★★ 5/5
GoogleRating only, no written review.
Carol · 10 June 2021
★★★★★ 5/5
GoogleRating only, no written review.
Ian · 11 June 2019
★★★★★ 5/5
GoogleRating only, no written review.
Dzintars · 11 June 2018
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
