MGM Letting Ltd Liverpool reviews

★★★★★ 5/5

Google

I rented with mgm for two years and I can safely say they are fabulous. All issues (although there was not very many) were resolved immediately. Flat was clean and tidy and was absolutely perfect with what we needed. Staff were extremely helpful and responded to emails quickly. Honestly couldn’t recommend enough

Jennifer · 11 July 2025

★★★★★ 1/5

Google

Absolutely awful company to rent from. The house was filthy when we moved in, and we had many issues within the house which took so long to resolve. A socket kept causing power cuts in the house, the walls were damaged, the sofa was broken, my fire alarm was beeping consistently and it took them 4 days to come out and fix it, leaving me unable to sleep. Do yourself a favour and find another letting agency!

Tasha · 28 July 2024

★★★★★ 5/5

Google

Was with this company for one academic year and I could not recommend them enough. They were attentive, reliable, great communicators and provided a lovely house. After being let down by a few housing companies/private landlords in Liverpool, this was by far the best letting agency I have been with. Appliances were fixed within 24 hours and questions were answered within the day. Overall I would highly recommend MGM Letting, one of the best for Student accommodation.PositiveResponsiveness, Professionalism

Eve · 18 June 2021

★★★★★ 1/5

Google

MGM lettings we’re suppose to pay bills throughout the tendency they failed to do so we were harassed by debt collectors for the whole of summer. They were unhelpful when contacting them. Couldn’t even access our bill account for months because they had email and password. One of my flatmates credit scores got so bad from it that she couldn’t even change her phone contract. AVOID Edit to reply - were chased by debt collectors before you told us we had money to pay and had literally no means to pay any outstanding bill because you hadn’t given login in details to pay prior to being chased by debt collectors Rubbish letting agency :(

Grace · 26 March 2023

★★★★★ 5/5

Yell

Cant recommend enough!

Tenant for 2 years- The team where so lovely especially Nicola who was like a second mum, so caring and considerate and nothing was ever a chore for her or John. The process of renting from them was great, the house was redone before we moved in and it was lovely and I loved every minute of being there. All our maintenance requests were dealt well and the team would come out to have a look and advise us on anything we had to query. If we had any issues we could contact them and feel comoftable.I'm sad to be leaving the house now, due to personal reasons which was really well supported by the team, but so happy to have had the experience we did with MGM.I have seen negative reviews elsewhere and must say i have not had any bad experiences. If you look after your house, pay your rent on time, are polite and abide by your terms of the contract then I almost guarantee you will have a great experience with MGM lettings. Thankyou for everything you have done for me - TR

TessaR-15 · 18 February 2020

★★★★★ 4/5

Google

I cannot thank the MGM team enough for the last 2 years I have spent with them. Maintenance was quick, and the team was attentive and helped with any issues I gave them. We minus 1 star for our neighbours, they were moody!

William · 25 March 2024

★★★★★ 5/5

Google

Have been staying in MGM's stunning new build, 'The Pavilion', since July and so far I am really impressed! Not only is the accommodation spacious, attractive and modernly furnished it is incredibly good value for money and ideal for students. The Pavilion is also a short walk from a 24 hr ASDA, an Aldi, Sefton Park, a good GP and has a bus stop to town just over the road. As we are the first tenants at this property, teething issues are expected, however, MGM have been very reliable, efficient and attentive to our needs and respond quickly to any of our queries and concerns. Unsure about the negative review previously left, as that person doesn't live here and I disagree with their claims. Not sure how someone could complain about hot water on demand, a high security alarm system or non-apparent 'dumpsters' when there is a designated waste area. Overall - amazing accommodation, MGM are incredibly helpful and professional, would 100000% recommend this place/agency!!

Danielle · 20 June 2015

★★★★★ 1/5

Google

Booked numerous viewings with this company with confirmation emails to turn up to the property and no one arrive. After phoning the property they said they emailed us cancelling which they didn’t with no proof to then shout down the phone to a potential renter how it was our issue not theres. Awful customer service, reviews are bad with the housing anyway. Do not use this company.

Liv · 26 March 2023

★★★★★ 5/5

Google

Having been with MGM for three years as a student, I can safely say they have been a fantastic company to let with. The team are friendly and quick to deal with any issues that come about. Cannot fault them at all and highly recommend.

Junaid · 28 July 2024

★★★★★ 5/5

Google

Can’t fault MGM, rented with them for 2/3 years as a student and they’re the best at what they do. I was actively gutted to find out I wasn’t renting with them last year, and am very happy to be back on their books. They’re always understanding of your own needs and never fail to make things easier when they can. Nicola in particular has been an absolute hero in recent weeks in helping me sort out accommodation. 10/10 would rent again

Edward · 26 March 2023

★★★★★ 1/5

Google

Mgm paid our bills late , didn’t notify us and we ended up getting chased up by dept collectors for months. To clarify, we checked the date on the SSE payments and these dept collection emails and calls began weeks before any payments were …

Anna · 16 April 2023

★★★★★ 1/5

Google

MGM lettings we’re suppose to pay bills throughout the tendency they failed to do so we were harassed by debt collectors for the whole of summer. They were unhelpful when contacting them. Couldn’t even access our bill account for months …

Grace · 16 April 2023

★★★★★ 5/5

Google

We have had such a pleasant experience renting with MGM for the last 2 years. Every team member was friendly and approachable, and on the few occasions we had a problem in the property someone would get back to us on the same day or first thing the next. We would really recommend them to other students!

Sophiejo · 25 March 2024

★★★★★ 5/5

Google

I cannot recommend MGM strongly enough. I've been with them for 2 years (after using them for one year, we then looked at MGM properties only for our next year as we were so impressed by them). With the covid-19 pandemic, the steps they have taken to keep tenants safe have been fantastic. When maintenance has been required, it has always been dealt with efficiently, and the job is always done properly. All the staff I have spoken with have been very accommodating and keen to help. Having been with 2x other agents before we found MGM, there is just no comparison in their professionalism, efficiency and overall sense of reassurance you get from having them as your letting agent.PositiveResponsiveness, Professionalism

Grace · 18 June 2021

★★★★★ 5/5

Google

Great student housing company and maintenance service was quick. Would highly recommend!

Gabriel · 28 June 2024

★★★★★ 1/5

Google

An overall terrible experience. We Rented off mgm lettting for 11 months.Not being students ourselves but Knowing they were a student housing company and already charging students overwhelming rates for each room.We rented anyway. When we moved in, the back yard had no gate lock but instead a shovel wedged against the gate and a bag of rubbish from Mgms last minute cleaning the day we moved in. Marks on walls from previous tenants could be clearly seen along with damp on the kitchen roof and walls. Bricks and other debris brushed under kitchen cupboards and covered up with kicker boards. We had no carbon monoxide detector and a shower that wasnt draining correctly. As anyone could tell the house was no way suitable for new tenants. Thinking carefully we all read over the contract because at this stage we just wanted out. The damp and shower which was above the kitchen had gotten worse (to the point we had MUSHROOMS growing from the roof) and damp became a real problem in one of the bedrooms causing one of us illness. We contacted Mgm letting about these problems and were adviced to leave windows open in the rooms to vent them this caused even more damp. They finally came and painted the walls. After responding to a few email very un professionally. Telling us they don't deal with "demands" and not to contact their office again. Soo I rang the office. After speaking to a guy called Toby on the phone who turned out to be the same guy responding to our emails. I found out straight away that the staff there had no customer service experience and spoke like he was a child with a serious attitude problem. After a couple of minutes getting nowhere talking to him I asked for the manager (john) thinking he might have a bit more experience turned out he hadn't no surprise there he resolved nothing. 3 weeks in.... we discovered some of the last tenants failed to leave at all and we had MICE. I noticed droppings in the 1st week but not being an expert I didn't think much of it. I found that it says in the contract if any pests noticed at the property after 2 weeks of moving in it is the tenants responsibility to Pay to remove them. Pretty sure they were there before us so NO Mgm letting you pay to get rid of them. So We stuck out the 11 months in the damp mice infested health hazard hole of a house with Mgm letting taking responsibility for nothing the whole 11 months. This is just some of the highlights of my time renting a property from Mgm letting. There are other incidents i havent mentioned above as I could write a satanic gospel about them but don't have all day. But saying all this there not that bad they did come and fit a new gate and carbon monoxide alarm 1 MONTH before we moved out. I would advice against renting from Mgm letting liverpool as they are a company who show no responsibility for their carelessness. Have no respect for there customers and clearly out to rob students with extremely high rent prices. unless your looking for a house with a leaking boiler, shower, wacky mushrooms and furry friends that is. We kissed good-bye to our deposits too as they took 80% of it for "cleaning" the property and blue tac marks which probably wont even get done or need done as we left it in a better condition than we got it. I have had great experiences renting off other estate agents in the past and have never been as shocked at how a company can get away with treating its customers in such a way. Please do not respond to this review as it is for educational purposes only and I really don't want hear from yous again.

Ronan · 19 June 2019

★★★★★ 1/5

Google

After a bad experience with YourPlace last year we tried MGM after hearing good things about them... unfortunately they weren't much better. One of my housemates had to contact them several times about damp that they never removed and they charged us ridiculous amounts for 'cleaning' that they clearly don't even do when we left, e.g. £60 for blutack marks that were there when we moved in. It's disappointing but at the end of the day they're a student letting agency and these establishments only really exist to rip off students who are too naive/lazy to challenge their terrible practices. My advice would be to just cut out the middle man and use private landlords directly, in my experience they're MUCH better to deal with and won't try to fleece you when you leave the property.

I · 19 June 2018

★★★★★ 5/5

Google

MGM letting have always provided a good service for me as a landlord, I have been with them for about 10 years and they always kept me informed of what students needed, and got the balance right between just fixing things quickly when students needed it; and checking with me before commencing larger work. They were particularly helpful in the transition when I recently decided to sell my property. The staff are friendly and personable.

John · 18 June 2020

★★★★★ 5/5

Google

I have been renting properties through MGM for four years and have consistently found them to be helpful, accommodating and efficient. They are always prompt to respond to any enquiries and are very reliable; if they say they will fix something, they will do so immediately. MGM enhanced my university experience by genuinely caring for me and my housemates and making the property search as easy, fun and convenient as possible. I cannot recommend MGM enough, especially if you like feeling a part of a family.

Ela · 19 June 2017

★★★★★ 5/5

Google

MGM have been extremely helpful in orchestrating a complete renovation of our house over the summer, which would have been a great undertaking, especially during the COVID-19 pandemic. In spite of that, the house was ready in time for us to move in in September, and the renovation was completed to a very high standard. It's a beautiful house. The communication from MGM during that time, was very good.

Honor · 18 June 2021

★★★★★ 5/5

Google

Very helpful and lovely staff

Kieron · 27 June 2025

★★★★★ 5/5

Google

Was a tenet with them for 2 years as my student accommodation providers. Never had any problems that weren’t quickly resolved, super friendly and helpful staff. In addition after leaving university the agents helped me with returning a package I had accidentally sent to my old address something they didn’t have to do but I’m very thankful they did!PositiveProfessionalism

Charlie · 25 August 2021

★★★★★ 5/5

Google

When we had a bad experience with our landlord the guys at MGM did everything possible to help us out. They even put us up in a house with hot water when our boiler was broken and then helped us get a new property, where we've happily been ever since! They're efficient at replying to emails and at getting problems fixed, plus they make a mean cup of tea!!

Elle · 20 June 2015

★★★★★ 5/5

Google

Have had a really good experience with MGM this past year! They really want to help you make the most of your student house and care about the students in the houses. Any problems have been swiftly resolved. The process of moving out has been particularly well done. To me this is the best place to go as a student in Liverpool when looking for housing.

Nathan · 19 June 2018