Homelets & Sales reviews

★★★★★ 5/5

Facebook

Maria has been exceptional throughout my experience with Homelets, providing excellent service and support from my initial enquiry to my end of tenancy. Maria was able to assist me in finding a property in a short space of time, informing me of a letting about to be added to the Homelets portfolio after another of their properties I was in the process of applying for was let to an earlier applicant. By listening to my needs and understanding my situation at the time, Maria worked with me to ensure my application was processed efficiently within a couple of days to finalise my tenancy agreement. Maria maintained contact leading up to my tenancy start date and even kept communications open after office hours on my key collection day to reassure me should I have faced any issues when accessing the property, which I hugely appreciated. During my tenancy, I felt confident in raising issues or asking questions to the management team due to their timely and helpful responses, and their support in making contact with the property’s site team whilst surveys were carried out in the apartment building during maintenance work. The management team also gave plenty of notice leading up to my end of the tenancy so as to organise my next steps, and offered further support in finding new accommodation in the area should I have required it. As a whole, I recommend Homelets as an agency that delivers quality service and customer care to tenants from start to finish to ensure easy and supported tenancies at their properties. Thank you, Homelets & Sales!

Tobias · 20 November 2023

★★★★★ 3/5

Google

Edit: Maria visited for inspection. We cleared up some of the previous points and agreed a partial refund. It seems as though some info may have not been passed correctly from the LL to the agency. Maria herself was very pleasant. Edited review to reflect. Make sure you get everything in writing to before committing to anything. I ended up £90 out of pocket after they gave my my key for the electricity/gas meter, told me to use that to top up as it was ready to go and didn't warn me that there was uncleared debt on them. Also the landlord had the locks changed, gave them 48 hours notice and for some reason they couldn't bother to tell me. Locked out of my flat on a December evening and couldn't contact them. Had to spend a night somewhere else. In case anybody reads the reply - "I believe we DID do that" - They didn't. This is why you should ask for everything in writing. "...and to contact the supplier first to register as a new occupier" - This wasn't said. Electricity was off when I was shown the flat. Homelets agent - "I thought everything was already on to be honest. If it's not on when you move in, just to up this pen and card around the corner." "the Landlord asked us to tell you that the communal front door lock was changed and for you to collect a key which we did straight away" - They didn't. I rang Homelets the next day. It went like this - Me - "Have the locks been changed?" HL: "Yes, it was sticking quite a bit, wasn't it?" Then I was told I could get a key from the LL, and where to find the LL. They didn't tell me straight away, only when I contacted them the day after they were changed, to ask why I couldn't get inside the building. "With regards to out of hours contact, the way to do that is through the repair page of our website. This is 24/7 and was described in the info pack sent to you on move in." - The point is that I couldn't exactly submit an online enquiry to get into my flat at 18:30 in December, and shouldn't have had to any way.

Chris · 24 March 2022

★★★★★ 5/5

Google

We have been renting with Homelets for the past 4 years and have received high quality, professional and friendly service throughout. Always really responsive if there have been any issues sending someone out either the same day or a few days after, making sure we never were without what we needed. Maria has been an absolute pleasure to deal with and is a real credit to the company. She has made our time here so enjoyable, we can always count on her to provide us with accurate information and keep us up to date with plenty of notice if anybody has needed to come round. If you want a transparent, fair priced service with reliable and responsive staff, I couldn't name a better letting agency.PositiveResponsiveness, Quality, Professionalism, Value

Rosa · 23 October 2021

★★★★★ 5/5

Google

There isn’t a single thing I can find fault with Homelets and Sales. Their staff team is superior and they really do go above and beyond , nothing is too much trouble. Communication is always on point, staff are always very welcoming, friendly and provide excellent knowledge. Maria is amazing in what she does and she made moving house which is usually a very stressful experience far easier in any way she could. Alan is another member staff I have to give Kudos to and Trish from their maintenance and repairs team. Hands down the best letting/property agents I have ever been with and hopefully I get spend more time with them in the years to come.

Rhianna · 23 March 2024

★★★★★ 5/5

Google

Maria has been exceptional throughout my experience with Homelets, providing excellent service and support from my initial enquiry to my end of tenancy. Maria was able to assist me in finding a property in a short space of time, informing me of a letting about to be added to the Homelets portfolio after another of their properties I was in the process of applying for was let to an earlier applicant. By listening to my needs and understanding my situation at the time, Maria worked with me to ensure my application was processed efficiently within a couple of days to finalise my tenancy agreement. Maria maintained contact leading up to my tenancy start date and even kept communications open after office hours on my key collection day to reassure me should I have faced any issues when accessing the property, which I hugely appreciated. During my tenancy, I felt confident in raising issues or asking questions to the management team due to their timely and helpful responses, and their support in making contact with the property’s site team whilst surveys were carried out in the apartment building during maintenance work. The management team also gave plenty of notice leading up to my end of the tenancy so as to organise my next steps, and offered further support in finding new accommodation in the area should I have required it. As a whole, I recommend Homelets as an agency that delivers quality service and customer care to tenants from start to finish to ensure easy and supported tenancies at their properties. Thank you, Homelets & Sales!

TobiasTraves · 23 March 2024

★★★★★ 1/5

Google

I tell you truly. Homelet is a worse Estate agent in the world. If you want to be robbed all your money then Homelet can be your friend. Their managers are impolite. They have all for landlords and but they don't care of tenants . Avoid signing agency fee before signing the tenancy agreement. If Homelet offer this option run away because they will keep your money without letting the property you. Avoid merely this agency if you don't want to have issues after. I was right on everything when I signed and paid the cash agency fee £200 and the deposit £700 and normally I was supposed to move in a week later. They made me waste my time (3weeks) and money before making me to meet the landlord in his house to be heard from him that he would not let me move in the house because he didn't see and have the contract from Homelet before meeting me. They checked my references and everything was fine. But they refused to rent to me the house and to give my agency fee because of the landlord and I was homeless the day after with my children. Again avoid this agency

Paul · 24 October 2019

★★★★★ 1/5

Google

I spent considerable time and money travelling from the Isle of Man for the viewing (homelets were fully aware of this). I received a text 3 hours before the viewing, cancelling it. Nobody bothered to call me at any point (to communicate this and/or to ensure that I got the message and/or to apologise), no explanation was given for the cancellation and there were no attempts made to rearrange or offer a suitable alternative. Incredibly unprofessional and disappointing to say the least.

L · 21 July 2025

★★★★★ 5/5

Google

Great experience with the agent especially Maria, she helped me a lot with all the queries, dealing with an amazing maintenance guy Akin. They responded well to my emails and calls. Thank you so much for the fantastic services and help! Great Job

Sylvia · 24 March 2022

★★★★★ 5/5

Google

Started renting with them a couple of months ago after moving from a different area, the whole process was smooth, efficient and very friendly! Alex kept us posted throughout the whole process and helped to accommodate our requests at all times. Definitely would recommend!PositiveResponsiveness, Professionalism

Andrea · 23 October 2021

★★★★★ 5/5

Google

Great service and a wonderful team to deal with. Alex was accommodating and organized at getting everything set up for the move. Always kept up to date and with very quick response times on any questions. Pleasure to work with.PositiveResponsiveness, Quality, Professionalism

Jacob · 23 October 2020

★★★★★ 5/5

Google

I was a tenant with Homelets for over a year and I am pleased to say it was a positive experience. Even during the difficult times at the start of the pandemic the team were helpful and responsive. All my queries have been dealt with in professional manner. Thanks again guys! ☺️PositiveResponsiveness, Professionalism

Ieva · 23 October 2021

★★★★★ 1/5

Google

Impossible to contact via phone, they don't even bother replying to your emails, why on Earth would I ever want to rent a property that forces you to email for the likes of repairs, when you can't even reply to someone registering interest? Trash company.

Retail · 23 October 2022

★★★★★ 5/5

Google

Best state agent, I was mainly in contact with Maria and Alex. They were amazing, very friendly and most of all professional and patient answering my endless queries. I just would like to say thank you very much for helping me throughout the process of buying my first house.

Mona · 24 March 2022

★★★★★ 5/5

Google

I have recently moved out of a property with Homelets and sales after 4 and a half years. The initial moving process went really smoothly. Whilst living in my property I did have a lot of maintenance issues that needed fixing but I was in constant contact with Danielle throughout my entire time at my property and she helped with all issues and these got resolved, if at times a little later than expected. In all very friendly, helpful and reliable. Danielle I will somewhat miss our emails haha!

Matty · 24 October 2019

★★★★★ 5/5

Facebook

We have had a brilliant experience buying our house through Homelets and Sales. The communication from all of the team was faultless. Thank you Maria, Danielle and Jenna X

Kayleigh · 11 October 2018

★★★★★ 5/5

Google

Excellent service, Lucy is very friendly and helpful x

Tina · 23 October 2022

★★★★★ 4/5

Google

Was a tenant with them for 7 years and they were great, deducted 1 star due to reclaiming deposit being bit of a nightmare, although I believe the landlord was the main culprit.

Damian · 23 October 2020

★★★★★ 5/5

Facebook

We found a lovely house from homelets. The people there has been helpful since the first day we moved in and has always been good in terms of communication. Danielle and Jenny really did what they promised! We had few problematic issues like broken washing machine, water problems but they were sorted quickly after we reported to homelets. We do recommend homelets to anyone who's looking for a place in Liverpool.

Scarlett · 16 January 2017

★★★★★ 5/5

Google

Recent transaction with Homelets & Sales went smoothly with the help of Alex and Maria. Lovely team and really accommodating. Would use again and would recommend

Katy · 23 October 2021

★★★★★ 5/5

Google

I have been with Homelets for about 7 years and Maria manages my properties in L3 L20 and L10. I can honestly say its been absolutely perfect, and some great tenants, I would recommend Homelets to anyone looking for property management.

R · 24 March 2023

★★★★★ 1/5

Google

Cancelled a viewing last minute having travelled from Bristol specifically for it

Nicola · 23 October 2022

★★★★★ 1/5

Google

Worst experience from them and rude behavior. Not helpful staff.

Aishu · 26 July 2024

★★★★★ 3/5

Google

Not great as i neverget replies to rental enquiries

Christopher · 23 October 2021

★★★★★ 1/5

Google

Very unprofessional!! No one showed up for the arranged viewing. You let people wait for nothing. What a waste of time. No phone contact or any possible communication.

Karolina · 24 March 2023