Trusted Agent profile
★★★★★
37 reviews across 3 platforms
62 Castle Street, Liverpool L2 7LQ
Golding Property Services Ltd's Liverpool office at 62 Castle Street is rated 1.8 out of 5 across 37 reviews on three platforms, including 16 Google reviews rated 2.6. Checked 9 October 2026.
Every review we hold for the Liverpool office, from every platform, shown as written. First names only.
1/5
TrustpilotAvoid Golding
I rented a property for two years with Golding in Liverpool and I can honestly say it was a terrible experience. Whenever I had an issue they would either ignore or be extremely condescending towards me. They treated me with absolute disrespect and I would avoid this estate agents at all costs! We had to live with rats in our garden for a year! I could list several examples but I think the other reviews do this nicely enough!
1/5
TrustpilotWould never ever recommend
Would never ever recommend. The house was filthy when we moved in and hadn’t been touched since the last tenants. We were left with no heating in the winter, broken back doors in a high crime area for 4 months, mould, no working fire doors or fire alarms, scuffed and dirty walls since move in, leaks, broken oven outlet and more. (all that was reported and never attended to). our many calls and emails did not solve anything. we are now left with no deposit returned for their own faults.
1/5
GooglePLEASE DON'T rent with them!!! I was left with no heating and no hot water in the kitchen for better part of 2 years. Emais and phone calls fell in deaf ears and not when I leave they want to charge me for the marks left in the kitchen due to no back splash (wasn't one when I moved in and wasn't told it was my responsibility). When the washing machine flooded the flat and I could not do the washing or dishes because the sink would flood too, I was told to wash dishes in the shower! When the heating was finally done, the contractors said they'll speak to Golding to have the old heater removed....it's still there. They are rude, they do not reply to emails and the app used to report maintenance issues was discontinued in August and I wasn't even told about it!!! Inspections were supposed to be held every 6 months and I had 1 over the span of nearly 24 months. They are a joke and I advise everyone to look elsewhere.
5/5
GoogleI am delighted to recommend Golding Estates for their excellent customer service. I had problems transferring my tenant's deposits to a new provider. Katherine Nelson offered to help despite having no obligation to do so. She was a lifesaver. Over the three months it took to resolve this successfully, she was dogged and tenacious in chasing up this transfer on my behalf. Her wise counsel, advice and contacts were invaluable, and without which I would still be chasing around. She definitely went the extra mile, and I want to record my appreciation publically. Thank you Katherine and well done. Paul Teasdale
1/5
Trustpilotjames i rented fom this terible firm…very bad
james i rented fom this terible firm in january 2007 and i was in a small studio flat for 10 depresing years the staff were orible to me and very arigent to and as time went on it just got worse then i moved to another one of there propetys by anfield and the landlord was very bad i was there for 5 years and all the drug dealing in the arier was very bad do not i repeat do not rent from this firm i was held by gangs who got in my flat and thay targeted the wrong one the landlord evicted me for know reason and he was putting anyone in the flat upstirs i have a more better place now and i can get on with my life and sleep better at night james iwill never i repeat never go with letting agents again in my life
1/5
GoogleNever ever rent of these they are the most vile horrible company ever, staff are so rude and speak to you like crap, the owner thinks he some sort of gangster threatens you to move out while you was pregnant, would never ever rent of these people
2/5
GoogleIf you are a tenant the only way to get a full deposit back is by not to live in the property you are renting. Even then they would charge for a professional deep clean to clean up dust. This company is very much on the side of the property owner and are not interested in representing the poor people who end up renting one of there properties.
1/5
TrustpilotRather pay extra and rent from a different agency
i don’t usually write reviews but honestly has to be the worst estate agents I’ve had to deal with. I asked them to advertise my room 2 months in advance as the property is ranched with spiders and due to a medical condition I have to leave. I left the room in top condition, regularly cleaned it and looked after it, their response was ‘you have to pay £180 for someone else to take the room’ even though I was going to leave the room in 2 months anyway. I gave them permission to go in and take pictures of the room and allowed viewings. Customer service is terrible you can never get hold of them. If you’re looking to let your property use kings property Lettings instead, they’re a bit more expensive but service is so much better.
1/5
GoogleDo NOT reccomend, property was not even cleaned when we moved in, dead spiders in bath and all sorts which we needed to pay for professional cleaning ourselves. Estate agents would not get someone out to fix plumbing issues meaning we had drain flies in our bathroom every day which we had to kill constantly. The main door to our flat was left broken for weeks meaning anyone could walk in. Would not reccomend at all.
5/5
GoogleExcellent service over many years from Golding, highly recommended. They have dealt with my tenants in a prompt and professional manner, and assisted me in many different issues. Recommended
1/5
TrustpilotTHE WORST AGENCY IN LIVERPOOL!!
They take 20 days for referencing and after that they delayed the move in date for 2 weeks, and when I asked to cancel and get my deposit back , I didn't get a response. And when I call them and explain my situation they are keep lying and say they will call me back and get my refund, and now when i call them they refuse to refund me.
1/5
GoogleOnly interested in money. Had mold constantly, had holes in the door for the patio so in winter it was freezing, leaking inside the dorms. And they charged us for the weed in the garden, even though they left it for us in the beginning, it was higher than two meters.
1/5
TrustpilotNo Help from customer service
Been living on a new estate for over 3 years, I am a shared owner, I have contacted customer service a dozen times and put complaints with photos but nothing gets done, tried to call the housing manager left voicemails/ emails still no reply and spoken to a few customer service staff. My issues are still not resolved and no reply after 3 months!! Have emails and photos to prove.. any ideas anyone on how to escalate this higher !??
1/5
TrustpilotTerrible, thieving company
This company has to be the worst estate agency I have ever dealt with. They refuse to respond to emails. They are extremely unprofessional. They speak to you like you are a child and worst of all they try to thieve as much money from you as they can. Anyone who is considering moving in with this agency, go elsewhere. Any problems with the house they will refuse to fix or even acknowledge. They have given us wrong account numbers to pay rent into, left us for months with no boiler, left the house full of holes and rats and then had the cheek to charge us £500+ in cleaning fees from our deposit. We have tried to get in contact to ask for proof/evidence/receipts and we haven't had a response. This company is a complete scam and I seriously hope anyone who reads this thinks twice about renting with them!
1/5
TrustpilotHad to get the property ombudsman and…
Had to get the property ombudsman and Liverpool City Council involved for problems during my tenancy from July 2022-October 2023. Windows continually leaked, radiator didn’t work and left me without a bathroom floor for over a week.
1/5
TrustpilotDo not rent of these so call estate…
Do not rent of these so call estate agents. There all about money. Never do any work on the property. And try everything to keep your deposit when you leave.
1/5
TrustpilotImagine terrible but even worse
Absolutely terrible. Save your time, sanity and mind by steering clear. AS FAR AWAY AS POSSIBLE. Cannot put into words how unorganised and unprofessional these so called agents are. Couldn’t home a squirrel if they tried
1/5
TrustpilotTerrible service!
We are currently renting with Golding Estates. We have had multiple problems since moving in in August including an overgrown garden, filthy sofas that have not been cleaned, lack of Wi-Fi and a bathroom that is uninhabitable. Contractors are currently doing work on the downstairs bathroom, resulting in carpets being ripped up, no flooring, no shower or toilet and lots of noise. This leaves us with one bathroom between SEVEN students. The heating in numerous rooms has not worked since the day we moved in, resulting in the house being extremely cold, especially over the past few weeks now that temperatures have dropped. Golding have been unprofessional when replying to our multiple emails, resulting in these issues either only just being addressed, or not having been addressed at all.
1/5
TrustpilotNo extra mile for clients
The agent has no car for clients, I booked for a viewings I ringed them to notify them that I’m lost and they agent just drove off and asked me to rebook after I took a day off for viewings.
1/5
FacebookAwful company, evicting someone close to me who is vulnerable illegally, terrible service, no decent maintainence. Read the trustpilot reviews. Slum landlords, really sketchy, avoid like the plague.
1/5
Trustpiloti asked for the void report on my place…
i asked for the void report on my place full of has come out still has not got it i have had excuses no action i still want it but i don,t think the report is there all placesshould be checked this one has,nt i have asked on several times still nothing
5/5
TrustpilotI have been working with Golding…
I have been working with Golding Estates to rent a few houses out in Liverpool for a couple of years now and have been well looked after by Lauren who is professional and good at letting my properties out to suitable groups. I have found the team in the office including Sadie and Katherine to be helpful.
5/5
GoogleGreat and prompt service, highly recommend
5/5
GoogleGreat Service, customer service was so friendly and I managed to find the perfect property to rent through Golding Estates. Highly recommend!!!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Golding Property Services Ltd's Liverpool office has 37 reviews across three platforms: 16 on Google, 1 on Facebook, 20 on Trustpilot. Reviews may appear on more than one platform. Checked 9 October 2026.
Golding Property Services Ltd is rated 1.8 out of 5 across all 37 reviews, and 2.6 out of 5 on Google from 16 reviews, checked 9 October 2026.
Golding Property Services Ltd, 62 Castle Street, Liverpool L2 7LQ.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.