Entwistle Green Liverpool City Sales reviews

★★★★★ 1/5

Trustpilot

Legalised theft at best

Legalised theft at best.we all know there is no regulation for been an estate agent and letting agent, no qualifications needed and no criminal records checks .it is complete exploitation of tenants by charging whatever they like .check out their extortionate fees for letting a property, they are premier league by far .it only costs £12 to do a refrence check and one months deposit should be suffice but they have a list of some of the most bizarre made up charges I’ve ever seen .go to open rent instead , it’s free fair and transparent.there are no fees in Scotland or Wales and the net is closing in on firms like Entwistle green in completely exploiting poor and vulnerable tenants .check out their list of fees you would not believe , hence this really is legalised theft .avoid like the plague.

Steve · 1 April 2018

★★★★★ 1/5

Trustpilot

Avoid.. avoid.. avoid!

I chose Entwistle Green to sell my affordable homes property.

Chris · 17 July 2025

★★★★★ 2/5

Trustpilot

I rented a flat from this company and I …

I rented a flat from this company and I felt as though they only really cared about the landlord. The one member of staff Liz deserves a mention however because she was great. The reason for this review is because of the company they use to secure deposits on rented properties, namely, 'Mydeposits' who are still holding my money. The other reason is that when I moved out no one came to complete a closing checklist or collect my keys so basically I am in a position where the landlord of this property has been able to make false claims to the deposit company about the state of the property when I left it. I also had problem getting repairs carried out unless I made a bit of a noise about it.

Adam · 22 January 2018

★★★★★ 2/5

Trustpilot

I let my property with Entwistle Green but won't again

I let my property with Entwistle and requested a minimum letting period of one year. The company found some very good tenants and on my documentation, it stated a year rental period but gave the tenants a different agreement allowing them to vacate the property 3 months short of the year will no offer of compensation to cover the missed rental payments. The company also failed to forward communication from the council regarding council tax payments which caused numerous problems after I moved back to my property. Poor experience, I won't trust them again

Paul · 21 January 2018

★★★★★ 1/5

Trustpilot

My parents house in Maghull still is…

My parents house in Maghull still is advertised as a detached bungalow when we have told them 4 times it's a semi detached bungalow, even when they came to take photos they still get it wrong , had loads of viewers then you see the reaction when it's not a detached , waste of time and money , I want the head office to call me and arrange a compensation deal

Sean · 29 May 2021

★★★★★ 1/5

Trustpilot

Property Viewing Experience

Went to view a property, was there 15 minutes early.Was contacted by them to let me know the agent was stuck in traffic, can we make another viewing appointment. Rang back and I said that were we were prepared to wait a further 1/2 hour.Not a problem they said, we'll let you know if she still can't make it.35 minutes later contacted them again, to be told that I was now contacting the wrong department(with the same number). Asked to be put through to the correct department, after 15 seconds phone hung up.Phoned up for the third time and got the standard message our offices are now shut, please leave a message.Good grief, never had an experience like it with any estate agent.I would not like to be selling my house or flat through them.

Jules · 8 June 2017

★★★★★ 1/5

Trustpilot

Exceedingly Poor Letting Agents

Used this letting agency to let my home out, much to my regret. The tenant had debts going back several years and was being pursued by various debt collecting agencies.Also a criminal record for fraud and embezzlement.Incredulously Entwistle Greens "rigorous and thorough' vetting procedures did not find any of this information.Instead they gave her the keys to my home and she left owing me over £2000 in arrears Absolutely appalling service!

David · 26 May 2021

★★★★★ 1/5

Trustpilot

Lies and deceit. Disgusting. I have the emails.

"I offered on a house £180,000. This was the reply from Entwistle, Windford: I asked ..... to leave a message - but didn’t pick one up at all yesterday. The seller wants to speak with me today - we tried to speak yesterday - he lives in Sweden. The property is on the market at offer over £180,000 and the offer is less than he was hoping for - so he said based on this he would like to see how the other viewings go. ...... had said that was your best and final offer." Now...if the estate agent didn't talk to the seller, how did she (Caroline) know that the seller wanted the other viewings to go ahead? Poor communication that lost me the house that I wanted. Horrendous experience.

Michael · 24 February 2017

★★★★★ 1/5

Trustpilot

Disgusting company

I hired them to sell my property, 8 months down the line,3 viewings,one potential buyer.Pathetic really. In meantime I decided to rent the property while for sale.So I did,what a mistake,I was lied to from day one.Ignored by rental department,I took full management service,I have been bullied by staff.I was bullied to buy insurance from them.When I raised concerns about my property and not knowing anything about tenants,I was lied that estate agent will attend the property with 24 hours notice given.Lies,lies and more lies.

Greta · 24 February 2017

★★★★★ 1/5

Trustpilot

Extremely poor company

Extremely poor company, I am in the unfortunate position of having them as my letting agents based in the north west. The administration is a joke constantly making errors, the maintenance side of things is terrible never get anything fixed and when you call to ask about it you get abuse. Worst thing is that even with the poorest possible service and tenant care they tell you that your rent is going up! Absolute Joke.

Pat · 25 March 2020

★★★★★ 5/5

Trustpilot

Excellent service from Sherry and Tracy…

Excellent service from Sherry and Tracy at the blackburn branch, process for applying for a house to rent was smooth and hastle free, very helpful staff, highly recommended, thank you letting team blackburn

M · 2 August 2024

★★★★★ 1/5

Trustpilot

Terrible letting agents

Terrible letting agents. Absolutely no compassion or empathy to individual situations. Would go as far as saying that Kirstie (I think) at the widnes office is really judgemental and seems to think renters are inferior. Spoke about my personal situation very loudly in the office in front of other staff and customers. Some staff were somewhat helpful in the same office but overall, what an awful experience.

Leia · 26 September 2021

★★★★★ 1/5

Trustpilot

STAY AWAY FROM THIS ESTATE AGRNTS AT…

STAY AWAY FROM THIS ESTATE AGRNTS AT ALL COSTS!!!!

Sarah · 13 June 2025

★★★★★ 1/5

Trustpilot

They make booking viewings impossible if you won't use their broker

Rude estate agents who make booking a viewing impossible! I've provided proof of funds for a property that's been on the market for well over a year but they're pushing to have me meet with their broker before they'll even book a viewing. It's no wonder these houses have been up for so long!

Sofi · 2 February 2023

★★★★★ 1/5

Trustpilot

Don't trust them they will never give…

Don't trust them they will never give your deposit back. These people making money like that

Ban · 14 February 2025

★★★★★ 5/5

Trustpilot

We rent via Entwistle Green

We rent via Entwistle Green, and our main office is St Helens. The staff are amazing and Karen, our lettings manager is great to, I would definitely recommend Entwistle Green St Helens

Marc · 5 June 2024

★★★★★ 5/5

Trustpilot

Would like to thank Gail J Hines in…

Would like to thank Gail J Hines in helping my parents move.i to there New Home.

Darren · 3 March 2021

★★★★★ 1/5

Trustpilot

Horrible staff

Horrible staffTells you their staffing problems.Continually having to chaseInterrupts you when you talk to themWarrington branch you are so unprofessional Lucy Lisa please learn some manners

Shelley · 19 July 2024

★★★★★ 1/5

Trustpilot

Scammers

Just awful. This estate agent over charges tenants on rent and then never fixes anything. Months without a working boiler, back door jammed shut and won't open, kitchen ceiling hanging down and flooding the kitchen every time someone has a shower. This has been going on for 5 months. Council now involved. Please avoid, these guys are out right scammers.

Ashley · 10 July 2021

★★★★★ 1/5

Trustpilot

Do not fix repairs

Do not fix repairs and when you complain they illegally evict you. when I phoned to tell them what I was informed by the council I was told that they had done me a favour because the repairs when never going to be done. I had to take this complaint to the property ombudsman as they always said they had do no wrong.

Yggdrasil · 4 October 2020

★★★★★ 5/5

Trustpilot

Louisa and Sam from Crosby Branch made our…

Louisa and Sam from crosby branch made our move easy with great customer service can't thank them enough

Dave · 1 October 2024

★★★★★ 1/5

Trustpilot

They don't vet landlords or properties

They don't vet landlords or properties, essentially just enabling bad/slum landlords. We moved into a "freshly refurbished" property which from day one had a litany of issues... 5 months on they're all still issues. Entwistle Green ultimately re-enforce the fact that renters should be treated as second class citizens, we'll never use them again.

John · 15 August 2021

★★★★★ 5/5

Trustpilot

Daisy is a star very impressed with her…

Daisy is a star very impressed with her professionalism

David · 26 October 2020

★★★★★ 1/5

Trustpilot

Terrible support

Had no heating or hot water for 2 weeks. In my 3 year tenancy, accumulated time without both is over 2 months. Despite numerous plumbers saying boiler needs changing, Entwhistle Green (Warrington) keep letting the landlord patch it up. They also won't petition the landlord for any compensation. They're definitely all for the landlord and don't give a damn about tenants.

Martin · 16 December 2018