5/5
Smooth process from start to end when letting my property out, great support throughout from Alex, Sam and Sarah.
Agent replied · 13 June 2024
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
Trusted Agent profile · Liverpool
★★★★★
476 reviews across 2 platforms
86 Coronation Road, Crosby, Liverpool, L23 5RH
Entwistle Green's office in Liverpool, at 86 Coronation Road, is rated 3.4 out of 5 across 476 reviews on two platforms, including 211 Google reviews rated 4.6. It won Trusted Agent in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Entwistle Green, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Liverpool office, from every platform, shown as written. First names only.
5/5
Smooth process from start to end when letting my property out, great support throughout from Alex, Sam and Sarah.
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
2/5
Do not use this Estate Agents. We sold my in-laws property as Executors. They took a survey fee which was meant to be paid back upon completion. We were never told that there were time limits on the refund. They have refused to pay back the money as we didn't claim it back within 30 days. Shocking treatment. Also, we ended up chasing them for potential buyers. When we did find a buyer they kept phoning us to try and drop the price. All they wanted was a quick sale. They are a bunch of cowboys. I will never go near them again.
1/5
Very poor customer service, say one thing then do another. I don't trust them at all. I would NOT recommend them if they were the last estate agents on the planet.
Hi Phil, Having searched our in-house systems we have been unable to locate you as a customer, or client, of our Crosby office and believe you may have the wrong agent. Should you wish to discuss your comments further, please contact our local team directly with the context of your concerns. Alternately, please feel free to contact our Customer Relations Team via review@countrywide.co.uk. Kind regards, Scott @ Customer Care
1/5
Terrible letting agents
Terrible letting agents. Absolutely no compassion or empathy to individual situations. Would go as far as saying that Kirstie (I think) at the widnes office is really judgemental and seems to think renters are inferior. Spoke about my personal situation very loudly in the office in front of other staff and customers. Some staff were somewhat helpful in the same office but overall, what an awful experience.
5/5
Excellent service from Sherry and Tracy…
Excellent service from Sherry and Tracy at the blackburn branch, process for applying for a house to rent was smooth and hastle free, very helpful staff, highly recommended, thank you letting team blackburn
5/5
Fantastic service. Would highly recommend. Sam, Sarah and Alex done an excellent job, they were very thorough and informative.
Thank you Charlotte for your kind words and 5* review! - Best wishes, Scott @ Customer Care.
4/5
I was very satisfied with my dealings with Entwistle Green... very pleasant & helpful. Always able to assist moving things along when necessary. Very efficient from start to finish.
Many thanks for the great review. Kind regards, Lucy, Customer Relations.
1/5
STAY AWAY FROM THIS ESTATE AGRNTS AT…
STAY AWAY FROM THIS ESTATE AGRNTS AT ALL COSTS!!!!
5/5
I've been using them for a while and can highly recommend. Samantha is really good, she keeps me up to date with everything. A good honest , reliable service.
1/5
They make booking viewings impossible if you won't use their broker
Rude estate agents who make booking a viewing impossible! I've provided proof of funds for a property that's been on the market for well over a year but they're pushing to have me meet with their broker before they'll even book a viewing. It's no wonder these houses have been up for so long!
1/5
Does anyone actuall answer the phone never have a rang and spoken to a real peson always a automated message or leave a voice message and never had a return call shocking serviceNegativeResponsiveness
Hi Paul, we do listen to all voice messages left by our clients and ensure we give everyone a call back as soon as we can. Unfortunately we have not received a voice message from anyone using the name Paul Riley. Please contact us via review@countrywide.co.uk with your full details and we will look into this further for you. Kind Regards, Lucy, Customer Relations
5/5
Brilliant Service! Selling the house has been made so easy through the likes of Sarah, Sam, Hayley, Daisy and Josh and the others there who are helping so much. Thank you and keep the good work up guys!
Thank you for taking the time to leave us this excellent review, it's great to see that the team were once again able to provide their proven, 5* service! Best wishes, Donna.
1/5
Don't trust them they will never give…
Don't trust them they will never give your deposit back. These people making money like that
5/5
We rent via Entwistle Green
We rent via Entwistle Green, and our main office is St Helens. The staff are amazing and Karen, our lettings manager is great to, I would definitely recommend Entwistle Green St Helens
4/5
We received a great service from Entwistle Green, Crosby and would recommend them to others.
Thank you for your lovely review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
Fantastic service by a fantastic team. Everything for my sale was great and I would recommend them to anyone. Thanks for everything guys.PositiveResponsiveness, Quality, Professionalism
It’s really lovely to read another 5* review and recommendation. Many thanks, Lucy, Customer Relations.
5/5
Would like to thank Gail J Hines in…
Would like to thank Gail J Hines in helping my parents move.i to there New Home.
5/5
Despite a number of unforeseen complications with our purchase, Louisa at Entwistle Green was understanding, helpful and supportive throughout. Thank you so much!PositiveResponsiveness, Professionalism
Many thanks for the marvellous 5* review. Best wishes, Lucy, Customer Relations.
5/5
Our agent, Matt, was really attentive and quick to reply. He made the moving in process a lot less stressful. Very understanding and accommodating.
Hi Andy, thank you so much for the brilliant 5* review. I know Matt and the team really appreciate your feedback. Best wishes, Graham @ Customer Relations
1/5
Horrible staff
Horrible staffTells you their staffing problems.Continually having to chaseInterrupts you when you talk to themWarrington branch you are so unprofessional Lucy Lisa please learn some manners
1/5
Scammers
Just awful. This estate agent over charges tenants on rent and then never fixes anything. Months without a working boiler, back door jammed shut and won't open, kitchen ceiling hanging down and flooding the kitchen every time someone has a shower. This has been going on for 5 months. Council now involved. Please avoid, these guys are out right scammers.
1/5
Do not fix repairs
Do not fix repairs and when you complain they illegally evict you. when I phoned to tell them what I was informed by the council I was told that they had done me a favour because the repairs when never going to be done. I had to take this complaint to the property ombudsman as they always said they had do no wrong.
5/5
Louisa and Sam from Crosby Branch made our…
Louisa and Sam from crosby branch made our move easy with great customer service can't thank them enough
5/5
We highly recommended Entwistle Green. Matt and Siobhan looked after ourselves really well, They're both genuine and helpful people. Great communication throughout. Mike.PositiveResponsiveness, Professionalism
Many thanks for the marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Entwistle Green, Liverpool won Trusted Agent.