Trusted Agent profile · Liverpool

Entwistle Green Liverpool reviews

★★★★★

476 reviews across 2 platforms

86 Coronation Road, Crosby, Liverpool, L23 5RH

Entwistle Green's office in Liverpool, at 86 Coronation Road, is rated 3.4 out of 5 across 476 reviews on two platforms, including 211 Google reviews rated 4.6. It won Trusted Agent in The Trusted Agent 2026 awards.

Google logo

4.6 / 5

211

Reviews on Google

This office

Trustpilot logo

265

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for Entwistle Green, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Liverpool office, from every platform, shown as written. First names only.

5/5

Google

Smooth process from start to end when letting my property out, great support throughout from Alex, Sam and Sarah.

Joe · 18 August 2023

Agent replied · 13 June 2024

Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.

2/5

Google

Do not use this Estate Agents. We sold my in-laws property as Executors. They took a survey fee which was meant to be paid back upon completion. We were never told that there were time limits on the refund. They have refused to pay back the money as we didn't claim it back within 30 days. Shocking treatment. Also, we ended up chasing them for potential buyers. When we did find a buyer they kept phoning us to try and drop the price. All they wanted was a quick sale. They are a bunch of cowboys. I will never go near them again.

Eddie · 16 June 2015

1/5

Google

Very poor customer service, say one thing then do another. I don't trust them at all. I would NOT recommend them if they were the last estate agents on the planet.

Phil · 14 June 2022

Agent replied · 13 June 2024

Hi Phil, Having searched our in-house systems we have been unable to locate you as a customer, or client, of our Crosby office and believe you may have the wrong agent. Should you wish to discuss your comments further, please contact our local team directly with the context of your concerns. Alternately, please feel free to contact our Customer Relations Team via review@countrywide.co.uk. Kind regards, Scott @ Customer Care

1/5

Trustpilot

Terrible letting agents

Terrible letting agents. Absolutely no compassion or empathy to individual situations. Would go as far as saying that Kirstie (I think) at the widnes office is really judgemental and seems to think renters are inferior. Spoke about my personal situation very loudly in the office in front of other staff and customers. Some staff were somewhat helpful in the same office but overall, what an awful experience.

Leia · 26 September 2021

5/5

Trustpilot

Excellent service from Sherry and Tracy…

Excellent service from Sherry and Tracy at the blackburn branch, process for applying for a house to rent was smooth and hastle free, very helpful staff, highly recommended, thank you letting team blackburn

M · 2 August 2024

5/5

Google

Fantastic service. Would highly recommend. Sam, Sarah and Alex done an excellent job, they were very thorough and informative.

Charlotte · 14 June 2023

Agent replied · 13 June 2024

Thank you Charlotte for your kind words and 5* review! - Best wishes, Scott @ Customer Care.

4/5

Google

I was very satisfied with my dealings with Entwistle Green... very pleasant & helpful. Always able to assist moving things along when necessary. Very efficient from start to finish.

Jim · 14 June 2022

Agent replied · 13 June 2024

Many thanks for the great review. Kind regards, Lucy, Customer Relations.

1/5

Trustpilot

STAY AWAY FROM THIS ESTATE AGRNTS AT…

STAY AWAY FROM THIS ESTATE AGRNTS AT ALL COSTS!!!!

Sarah · 13 June 2025

5/5

Google

I've been using them for a while and can highly recommend. Samantha is really good, she keeps me up to date with everything. A good honest , reliable service.

Trish · 15 June 2016

1/5

Trustpilot

They make booking viewings impossible if you won't use their broker

Rude estate agents who make booking a viewing impossible! I've provided proof of funds for a property that's been on the market for well over a year but they're pushing to have me meet with their broker before they'll even book a viewing. It's no wonder these houses have been up for so long!

Sofi · 2 February 2023

1/5

Google

Does anyone actuall answer the phone never have a rang and spoken to a real peson always a automated message or leave a voice message and never had a return call shocking serviceNegativeResponsiveness

Paul · 31 August 2021

Agent replied · 13 June 2024

Hi Paul, we do listen to all voice messages left by our clients and ensure we give everyone a call back as soon as we can. Unfortunately we have not received a voice message from anyone using the name Paul Riley. Please contact us via review@countrywide.co.uk with your full details and we will look into this further for you. Kind Regards, Lucy, Customer Relations

5/5

Google

Brilliant Service! Selling the house has been made so easy through the likes of Sarah, Sam, Hayley, Daisy and Josh and the others there who are helping so much. Thank you and keep the good work up guys!

Jo · 14 June 2020

Agent replied · 13 June 2024

Thank you for taking the time to leave us this excellent review, it's great to see that the team were once again able to provide their proven, 5* service! Best wishes, Donna.

1/5

Trustpilot

Don't trust them they will never give…

Don't trust them they will never give your deposit back. These people making money like that

Ban · 14 February 2025

5/5

Trustpilot

We rent via Entwistle Green

We rent via Entwistle Green, and our main office is St Helens. The staff are amazing and Karen, our lettings manager is great to, I would definitely recommend Entwistle Green St Helens

Marc · 5 June 2024

4/5

Google

We received a great service from Entwistle Green, Crosby and would recommend them to others.

Tim · 14 June 2023

Agent replied · 13 June 2024

Thank you for your lovely review and recommendation. Best wishes, Lucy, Customer Relations.

5/5

Google

Fantastic service by a fantastic team. Everything for my sale was great and I would recommend them to anyone. Thanks for everything guys.PositiveResponsiveness, Quality, Professionalism

Allan · 14 June 2022

Agent replied · 13 June 2024

It’s really lovely to read another 5* review and recommendation. Many thanks, Lucy, Customer Relations.

5/5

Trustpilot

Would like to thank Gail J Hines in…

Would like to thank Gail J Hines in helping my parents move.i to there New Home.

Darren · 3 March 2021

5/5

Google

Despite a number of unforeseen complications with our purchase, Louisa at Entwistle Green was understanding, helpful and supportive throughout. Thank you so much!PositiveResponsiveness, Professionalism

Jacob · 14 June 2022

Agent replied · 13 June 2024

Many thanks for the marvellous 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

Our agent, Matt, was really attentive and quick to reply. He made the moving in process a lot less stressful. Very understanding and accommodating.

Andy · 14 June 2022

Agent replied · 13 June 2024

Hi Andy, thank you so much for the brilliant 5* review. I know Matt and the team really appreciate your feedback. Best wishes, Graham @ Customer Relations

1/5

Trustpilot

Horrible staff

Horrible staffTells you their staffing problems.Continually having to chaseInterrupts you when you talk to themWarrington branch you are so unprofessional Lucy Lisa please learn some manners

Shelley · 19 July 2024

1/5

Trustpilot

Scammers

Just awful. This estate agent over charges tenants on rent and then never fixes anything. Months without a working boiler, back door jammed shut and won't open, kitchen ceiling hanging down and flooding the kitchen every time someone has a shower. This has been going on for 5 months. Council now involved. Please avoid, these guys are out right scammers.

Ashley · 10 July 2021

1/5

Trustpilot

Do not fix repairs

Do not fix repairs and when you complain they illegally evict you. when I phoned to tell them what I was informed by the council I was told that they had done me a favour because the repairs when never going to be done. I had to take this complaint to the property ombudsman as they always said they had do no wrong.

Yggdrasil · 4 October 2020

5/5

Trustpilot

Louisa and Sam from Crosby Branch made our…

Louisa and Sam from crosby branch made our move easy with great customer service can't thank them enough

Dave · 1 October 2024

5/5

Google

We highly recommended Entwistle Green. Matt and Siobhan looked after ourselves really well, They're both genuine and helpful people. Great communication throughout. Mike.PositiveResponsiveness, Professionalism

Mike · 14 June 2021

Agent replied · 13 June 2024

Many thanks for the marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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Questions about Entwistle Green Liverpool

Has Entwistle Green won any awards?

Yes. In The Trusted Agent 2026 awards: Entwistle Green, Liverpool won Trusted Agent.

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