Trusted Agent profile · Liverpool
★★★★★
30 reviews across 1 platform
177 Rose Lane, Mossley Hill, Liverpool, L18 5EA
Ashbury Residential's office in Liverpool, at 177 Rose Lane, is rated 2.2 out of 5 across 30 reviews on 1 platform, including 30 Google reviews rated 2.2.
Every review we hold for the Liverpool office, from every platform, shown as written. First names only.
5/5
GoogleDespite the numerous negative reviews, we have lived in a rented property that they manage for the last 8-9 years now. Throughout this time, they have been extremely helpful and we've never had any issues with them. We most recently had two seperate issues with a washing machine, and, on both occasions, it was sorted within 24 hours (with someone visiting the property to look at it and fix it).
5/5
GoogleGreat agency to work with as a business Richard is a property professional man with great communication and approach. Regarding negative reviews below. Unfortunately, people don't understand that when it comes to fixing issues, there is a landlord and tradesmen above agent. Knowing the fact that this industry is very busy when comes to finding reliable tradesman , is not easy to fix everything in rapid speed and agent can't lock the office and go to fix all issues so please understand this fact and don't always blame agency. Regarding mould in house - please always sick for advice how to prevent mould in house as there is a lot of information on Internet and unfortunately most of reasons why mould is appearing is because tenants neglect (especially when in new build) by keeping window close and drying laundry in house , not ventilation in bathroom, cooking etc
1/5
GooglePlease save yourself a tonne of grief by completely avoiding this company. It's beyond me why landlords choose this place, don't they check a company out first?! I am now in the process of a complaint against them via their redress scheme. Don't expect any calls, emails or contact at all for that matter especially after you pay a holding deposit. We missed out on the perfect home for us because of their complete lack of professionalism.
1/5
GoogleLiars!! "Copied from Rightmove advert for Ashbury Gables July 2017" 'Apartments contained within this development each having access to the private car park with secure gated access' Gates are not secure. Jammed half open. Cars have been vandalised in the car park and people can be seen coming through the car park and climbing over the wall to access the back of the next block of flats. According to other residents, the gates haven't been working since 2015! Despite this, they still give you an access fob and act like everything is in order. Problem with buzzers to access apartments. Buzzer is just 10 buttons on the external wall without any indication as to which belongs to which flat. Resulting in any visitor/ delivery having to press all buttons (when they work) in hope of finding the correct address. One of the most expensive rental properties in the area and doesn't even meet up to its advertised description. Contacted with maintenance issues. They get brushed aside. Avoid these overpriced 2 bed, 1 bathroom apartments!!!
1/5
GoogleThey charged us 600£ for a cat rent? A pet deposit? Nope it was one time payment that helped them to make more money because we have 4 pets, nobody was accepting to rent an house and they wanted to gain as much as possible from our situation. I contacted them several times via email, about mold, a cheap bath that broke as soon as we started the tenancy, but I was wasting my time, since they never bothered to reply. We finally stopped feeding them and the landlord with our money and they decided to keep part of the deposit for the front garden untidy (?), a damaged drawer from the landlords cheap sink that was leaking and painting job. But they have not provided a single quote to prove how much has been paid for these things and I asked 2 times via email…Silence I have to find a way with the citizen advisor to let them reply with these bloody receipt because I don’t trust them at all I think you were very sorry to not be able to keep more money from the deposit for the carpet isn’t it?
1/5
GoogleI have my property with them and they have been getting progressively worse over the years. Now I have to chase them up every month to transfer my rent. Don't provide explanations on costs that have been incurred. Time to change
1/5
GoogleLeft continuously feeling undervalued and ignored by this agency, They will never do more than the minimum, in any situation, whilst making the tenant feel like the problem, instead of actually properly maintaining the property. We consider ourselves really good tenants, always pay on time and look after the property really well, spending a lot of our own money, yet we are made to feel as though we are a nuisance. No personal care or attention given. One of the worst letting agencies I have ever had the misfortune to deal with. It pains me to hand money over to them every month.
1/5
GoogleAs a landlord who pays them to manage my property, they are terrible. They do not reply to emails or calls but are quick enough to email when they want money from you. I can never get hold of them (I don’t live locally). I’ve also made a complaint to the property ombudsman about them too. Such poor service. I would give zero stars if it was an option.
1/5
GoogleI'm a landlord and this agency are terrible. They do not communicate, do not pay when they should (often months at a time) I will be raising an Ombudsman complaint. Avoid.
1/5
GoogleDon’t recommend anyone to deal with them. It’s the worst agency l dealt with. They don’t reply on emails.They don’t respect people. They are not helpful or cooperative at all.
1/5
GoogleYou will not receive any help from the Agency Ashbury Residential, they will ignore you or delay any fixtures if you have any problems or queries until you tell them you will take it further, then they proceed to hurry in panic. Avoid at …
1/5
GoogleLeft without any pdfs for cooker , washing machine , dishwasher , heating and alarm . Promised these plus a maintenance guy to explain all on day of moving in , never appeared so left all weekend with no heat or hot water or able to use cooker !!!
1/5
GoogleABSOLUTELY SHOCKING, looking at a property I am interested in and no one picks the phone up 😡 …
1/5
GoogleIf I could give 0 starts I would. Avoid this letting agent at all costs, have been waiting for repairs for over 6 months and had to involve LCC and solicitors to even get a response. Absolutely disgusting service.
1/5
GoogleLeft flat in pristine state, even gave keys back early, 5 weeks on despite many, many emails still yet to have deposit back. Accounts must have one person working one day a year given utter tardiness. Having to get a solicitor involved now …
1/5
GoogleExtremely poor service that as a landlord has cost me money. I wish to sue / pursue - does anyone know the owner’s name, their company number and registered address, as they refuse to give me?
1/5
GoogleThis is the company to use if you don't want to receive your rent payments. They are over two months behind with my rent payments despite the tenant paying on time every month.
5/5
GoogleBeen with them for over 5 years now, good service & customer care.
5/5
GoogleBeen with them for over 5 years now, good service & customer care.
5/5
GoogleIt's the best property in Liverpool with great customer service and response.
1/5
GoogleWorst company I have ever dealt with ! Avoid at all costs. Would have given zero stars if option was available.
1/5
GoogleWould give them a zero if possible. STAY AWAY from this company. Nothing but trouble.
5/5
GoogleExcellent service... Carolyn and Gill have been an amazing help. Thank you!
1/5
GoogleRating only, no written review.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Ashbury Residential's Liverpool office has 30 reviews across 1 platform: 30 on Google.
Ashbury Residential Liverpool is rated 2.2 out of 5 across all 30 reviews, and 2.2 out of 5 on Google from 30 reviews.
Ashbury Residential Liverpool, 177 Rose Lane, Mossley Hill, Liverpool, L18 5EA.
