Every review we hold for the Liverpool office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleOver ten years ago we were about to sell the student house we own near Smithdown Road because of horrendous problems with a previous agent, when we met Andy and took him on to manage the house for us.
Since then we have been delighted with the service we have had from Andy and all of the ARW team. Every tenancy has run as smoothly as we could hope for. ARW thoroughly understand what a Landlord needs, but also work hard to ensure tenants concerns are dealt with. They have always been on top of every issue, identifying problems early and sorting out the solution at the same time, which has made life very easy for us as Landlords. The strategic advice we have had from Andy has been really helpful, and the full refurbishment ARW have just project managed for us has transformed the house (and our rental income) with minimal effort from us. Thank you so much, Andy and all of your team, for all your help.
David · 17 January 2026
★★★★★ 5/5
GoogleAndy and his team consistently provide an exceptionally high standard of service for both tenants and landlords. As landlords, we have trusted ARW to manage our property for the past five years, and the experience has been outstanding. Their personalised approach, professionalism, and attention to detail give us complete peace of mind. Communication is always clear and timely, and they handle everything efficiently. We wouldn’t hesitate to recommend ARW to anyone looking for a reliable and proactive property management company.
Annmarie · 17 January 2026
★★★★★ 5/5
GoogleWe had a house viewing this afternoon with Jack, he was on time, extremely helpful and lovely all round. He drove us to two of the viewings so we wouldn't have to walk and even gave us a lift to the agency office afterwards. Although I haven't experienced a letting with this company yet the customer service has been amazing already. The staff in the office where also extremely helpful and nice. My experience so far has been nothing but positive. Thank you to Jack and all the staff in the office for all your help !
Ella · 17 December 2025
★★★★★ 1/5
GoogleOne because 0 isn't possible. Students stay away from them they are all about the money, promises made will not be kept the property won't be deep cleaned even though they will charge previous tenants for it. It won't be updated if needed there will be an excuse why not. No allowances were made during lockdowns all they have done is demand payments for unused properties with not even an offer of a discount for utilities. If you are still tempted I'd advise parent's/guardians to refuse to sign there guarantor contracts bin them certainly do not if they ask give them access to your house deeds. Plenty of decent properties in Liverpool go elsewhere.
.........
In response to ARW - I'am the uncle of a now x-tenant who would not go anywhere near your properties again. Your reply is purely there for damage limitation to persuade others to ignore my comments now isn't it. Now for the benefit of others reading this is my reply to you - You made no effort to secure a refund on rent/utilities you just curtly answered the email request with a no, my relative knows of no one who was offered said. You most definitely need to change cleaning firms because if you have paid their invoices you have been ripped off, the property 'was' damp and dirty on moving in, it was in poor repair, the decor needing to be redone and the furniture replacing was also long past needed, and all said were still long past needed on leaving - assurances and promises not fulfilled. All the promises made to entice the young people to signup early were not made or an in good faith rent refund given for those that couldn't have been upheld due to lock down - as any decent agent could/would have done. You were uninterested in anything but the rent payments taken from the youngsters of whom some spent no more than 10 weeks of the tenancy in the property. Your properties show you are in the game purely for the profit, decent landlords/companies manage to provide well maintained good standard accommodation and take pride in what they do and there are plenty of them in Liverpool, my advice is on here to say don't listen to those like yourself who make promises of improvements that you will make and concessions you may give to get you to sign up in advance because if they/you are any good the properties would already be looking at there very best now wouldn't they?NegativeQuality, Professionalism, Value
Johnathan · 13 June 2022
Agent replied · 12 June 2024
Hi John, thanks for your feedback. We do not have you on our system as a tenant or guarantor, but if you would like to let us
know which property your review is in relation to I would like to look into this.
For the benefit of other people reading this, our houses are cleaned by professional cleaning companies which we can demonstrate with invoices.
In 2020 nearly all of our landlords did offer discounts for COVID on our suggestion. This is certainly not the case with all agencies.
We do not ask guarantors for the deeds to their house, although a proof of address is required, understandably.
We have over 600 students every year in our landlords houses, and we do take feedback seriously and always strive to improve.
______________
In response to your reply:
Your reply is incredulous and full of non truths! In 2020 we gave Covid discounts to hundreds of students, none of which we were required to by law! This was at the landlords discretion and each house was different.
Regarding the poor condition of the property; we still do not know to which property you refer, so your feedback has limited value to me being able to review it and make improvements. I have checked back through any complaints raised about property condition last September and I see nothing raised by tenants that matches your comments. I can assure you that if we had a landlord who had a damp, dilapidated property we would not offer them our management services.
If planned works for a property are offered to new tenants by a landlord, then we write these in clearly to the tenancy agreement.
Your remarks about my company being money grabbing and profiting from tenants did make me smile. I can assure you that we do not make piles of money like you suggest, in fact quite the opposite! As the owner of the business I drive a VW van and live in a 3 bed semi, my staff earn average wages and I wish I could pay them more for the great job they do, but profits do not allow. I can also confirm that none of my staff drive Mercedes', or as far as I know, live in mansions.
I suspect the under lying issue that you may be eluding to is that we have to collect rent from tenants, which we are legally obliged to do on behalf of our landlords. Maybe you could leave a review for the government and the legal system citing your issues. It would be nice if we could all choose to not pay rent or mortgages!
★★★★★ 5/5
GoogleDon’t have anything bad to say about this agency. They are so helpful and quick at responding to any emails and problems we have, we’ve never had to wait for any maintenance issues as they are so quick to come out and help with anything. Everything was up to high standards throughout. Would definitely recommend this to future students in Liverpool.
Katie · 17 April 2023
Agent replied · 12 June 2024
Thank you Katie. Good luck in the future!
★★★★★ 1/5
GoogleRented from ARW this last academic year. AVOID THIS COMPANY.
When we moved in the property had barely been cleaned, there was rubbish littered all around the house and all over the outside area. The kitchen was vile, the carpets were coming off from the stairs and probably a hundred other things I can’t remember off the top of my head.
Since then, we’ve had mould, rats, flies and just about everything break. Whilst some of this is not inherently the companies fault, they way they deal with issues is unprofessional, often taking weeks to sort it out or even ignoring it entirely. Everything they do is to the absolute minimal standard they can get away with, they’re borderline con artists who point the blame at everyone but themselves, whether that be us, previous tenants or the companies they employ (and continue to employ after stating how useless they are?) Their customer service is also all over the shop, they didn’t communicate to us or to each other, and were often rude and condescending when we brought up issues regarding the house.
I also find it rather odd that the majority of the positive reviews on here were posted at the exact same time 4 months ago, by unverified accounts with only 1 reviews each, all saying suspiciously similar phrases.
Would give them 0 stars if it were possible.
Louis · 14 April 2024
Agent replied · 12 June 2024
Hi Louis. We agree there have been problems with your house this year. It is a house that is owned by a landlord and not us directly. We were aware that the house was dated last year, although the problems you experienced were unexpected. Not that it’s any consolation to you guys but this house is now undergoing a full refurbishment programme with new plumbing, new kitchen, new bathrooms and new paintwork.
To address your comment about the reviews a few months ago, we did ask some of our students to post reviews. We have over 500 students a year in our properties and it is common for a tenant who has had an issue to leave a negative review, however the other 499 who are happy rarely leave a positive review. This certainly skews the review feedback process.
★★★★★ 1/5
GoogleCompletely avoid this company. Everytime we asked for anything to be sorted in our house we were ignored and treated as though we didn’t know what we were talking about. Nothing in the house was up to standard from the mould all over the house to the toilet not flushing properly. When our house got broken into by the door being kicked in we were not given any sympathy or treated like people.
Rather they gave us no sense of safety or any reassurance that anything would be done. They have attempted to take our security deposit away from us with no valid reasons. We have not yet even heard about our deposit since leaving.
They gave one of my house mates abuse when she attempted to ring them multiple times about a new door and things being fixed. I have never known such a uncaring and insensitive company.
Jessica · 13 June 2023
Agent replied · 12 June 2024
Just to add our perspective to this review for those who want to understand the background to this review.
We understand it is very upsetting and emotive time when people break into a house and damage it. This is far beyond the control of an agency or landlord and is an awful thing to be subject to.
We attended immediately and the door was made secure. The door and surrounding frame has now been replaced. Yes this took longer than we would have liked which was due to it not being an off the shelf door and frame combination. The manufacturing design and time frames are far outside of our control.
The tenants demand for an immediate replacement of a new door was simply not achievable, and no amount of explanation from us and the manufacturer seemed to be accepted. If the door could have been instantly replaced this would have been done.
Our maintenance team have attended the house throughout the year and made other minor repairs, as required, for which we have detailed records.
There has been no claim made against the deposit - this is with the DPS awaiting the tenants to retrieve it in full.
★★★★★ 5/5
GoogleWe are currently renting a student property from ARW and have nothing but positives to say about them. The whole process of viewing/signing for the house was very straight forward with friendly and helpful staff. Since moving in we have had two/three general wear and tear issues but as soon as we emailed we got responses and the issues were fixed to high standards within days. The house is done to a high standard and is generally very nice especially for a student house. Very happy with our experience and would definitely rent with this company again.
Minnie · 13 June 2023
Agent replied · 12 June 2024
Thanks for your review Minnie. We get vastly exaggerated negative reviews left sometimes and we hugely appreciate the time taken for people to leave a positive review
★★★★★ 5/5
GoogleI am currently renting a student property with ARW and am very happy with the service they have provided thus far. The house was maintained to a high standard (especially for a student home) when we moved in, and any small issues that we had seen at the viewing had been fixed. The office/viewing staff have been very friendly and willing to help, from initially viewing the house, to working through the contracts and now in regards to any maintenance problems. We have had a couple of small wear and tear maintenance issues since moving in, however nothing more serious than a broken oven seal and no matter how small the issue, all have been fixed within 48hrs of us initially reporting it. The maintenance staff have always been friendly, been happy to show ID and have left no mess. All in all, we have had a great experience renting with this agency and would definitely rent with them again in the future.
Fran · 17 April 2023
Agent replied · 12 June 2024
Thanks Fran, glad you liked the house and thanks for letting us do the improvements! You were fabulous tenants. Good luck with your degree.
★★★★★ 1/5
Googlehave been calling arw for the past few weeks, not once have i had a response. Left voicemails with my name and number for a call back and no attempt to reach out has been made
Lucy · 17 March 2026
★★★★★ 5/5
GoogleARW have been excellent landlords to us, they have been helpful, quick to respond to any enquires and the house is lovely - all fixtures have been completed and maintained to a high standard. The house came with all white fittings for the kitchen and each room is well furnished with drawers, desk, a wardrobe space and a comfy bed. Would definitely be happy to rent with them again.
Xsara · 17 April 2023
Agent replied · 12 June 2024
Thanks Xsara!
★★★★★ 1/5
GoogleDo not have anything to do with this company.Took six months rent plus a security deposit then messed up big time . . Gave my poor brother a move in date then emailed him on the day to tell him it had already been let by another agency... pathetic excuse didn't even have the decency to call him in person . He's now officially homeless . Goodlord are just as bad don't deal with these either !
Helen · 13 June 2022
Agent replied · 12 June 2024
Hi Helen, just to clarify this situation as your review could be clearer. Unfortunately the landlord let the room (without telling us) ahead of your brother signing any tenancy agreement. We refunded the full payment within 24 hours. Once again our apologies for the landlords action.
★★★★★ 1/5
GoogleI would urge all parents to discourage their children to consider living in any property let by this company. Nothing was ever fixed and some appliances deemed unsafe for use. Dirty property when they moved in. Cooker and washing machine never worked and in the 10 months of occupation no one ever came out or responded to requests or concerns made by the occupants.
On leaving each person received a bill for taking mattress covers from the beds when they weren't ever provided in the first place and a large bill for not cleaning on leaving?!?!?!NegativeQuality, Professionalism, Value
Deborah · 27 August 2020
Agent replied · 12 June 2024
Hi Deborah. We always take on board feedback. We look after over 500 students in our houses and have done so since 2010, and sometimes problems do occur. However, your review consists of non-factual comments and any elements of truth are vastly exaggerated. If you want to leave a review please make sure it is truthful, factual and correct.
★★★★★ 5/5
GoogleI rented a student house through ARW while studying in Liverpool 2021-2022. Since moving from Liverpool, I have struggled to find a letting agency as good as this one. I had no issues with deposit holding (which is a major problem with most I've encountered since), they were flexible with key returns and would always provide notice ahead of accessing the property for repairs/viewings. Would strongly recommend!
Diego · 19 May 2024
★★★★★ 5/5
GoogleGreat letting agent to work with as a landlord. The office staff are friendly and respond quickly to any requests from both me and the students letting the houses. The maintenance team have been great too - fast responses with all work done to a high standard.
Emma · 13 June 2023
Agent replied · 12 June 2024
Thanks Emma! You have quickly become one of our favourite landlords to work with!
★★★★★ 5/5
GoogleSuch a positive experience with the letting agency and our individual landlord. All maintenance issues rectified quickly and effectively, meaning we have never been left waiting for anything. As stated, all in all a great agency and would recommend to any students looking to rent in Liverpool.
Jess · 15 April 2023
Agent replied · 12 June 2024
Thanks Jess. Glad you liked your house!
★★★★★ 5/5
GoogleGreat letting agency, staff are very friendly and are always there to help. Absolutely no issues over the period renting with them and all maintenance issues resolved quickly within days with fast communication. Would highly recommend this agency to any student living in liverpool.
Emma · 17 April 2023
Agent replied · 12 June 2024
Thanks for your review Emma
★★★★★ 5/5
GoogleI have been with them for 9months now and I must say they are the best renting agency in Liverpool
Always available to assist and very helpful.
I highly recommend
I got another apartment with them and I have never regret renting with them.
Okoro · 18 July 2024
★★★★★ 5/5
Googlean excellent letting company for students in the liverpool area!! extremely kind and efficient when brought with queries/issues. would definitely recommend to other students. we’ve had a great experience.
Teena · 17 April 2023
Agent replied · 12 June 2024
Thanks Teena!
★★★★★ 1/5
GoogleDirty upon arrival, constant problems with false promise of repairs. I cannot implore prospective tennants any more, please do not repeat my mistake of renting with ARW.
James · 13 June 2022
Agent replied · 12 June 2024
We have never had a tenant called James Smith so I can only assume that this is a fake review. All of our houses are cleaned using professional cleaning companies which we can show to our new tenants.
★★★★★ 1/5
GoogleAwful company. Were left hanging for days after saying that we wanted to sign for a student house. Due to this, we lost our back up plans and have now been left without a house.
William · 14 April 2024
★★★★★ 5/5
GoogleGreat company to work with. Homes are modern and clean nice people 🙂 …
Anthony · 26 January 2025
★★★★★ 5/5
GoogleNo issues at all with our year renting from ARW, any maintenance issues that we had were answered quickly within days and we also had our full deposit back when leaving.PositiveProfessionalism
Jan · 27 August 2020
Agent replied · 12 June 2024
Many thanks for the review!
★★★★★ 1/5
GoogleStayed with them for two years in university never had such a terrible experience. From double renting properties to different groups of students to bare face lying about work that needs doing on properties. Stay well clear, bunch of unprofessional untrustworthy people.
Matthew · 13 June 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
