Trusted Agent profile · Littlehampton

Leaders Lettings Littlehampton reviews

4.8

★★★★★ Excellent

173 reviews across 1 platform

86-88 The Street, Rustington, Littlehampton, BN16 3NJ

Leaders Lettings's office in Littlehampton, at 86-88 The Street, is rated 4.8 out of 5 across 173 reviews on 1 platform, including 173 Google reviews rated 4.8.

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4.8 / 5

173

Reviews on Google

This office

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Reviews

Every review we hold for the Littlehampton office, from every platform, shown as written. First names only.

1/5

Google

I have a very bad experience with this agency, I would not recommend it to anyone.

Polina · 22 August 2023

Agent replied · 17 June 2024

Dear Polina Livadari, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team

5/5

Google

Very good and eficient team xx.

Florin · 19 March 2024

Agent replied · 17 June 2024

Dear Florim Mihai Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

I was impressed with the service I received in the Leaders Rustington office. My requirements were carefully considered and a suitable property was found for me - I didn't feel pressured at all and was very happy with the way everything was handled.

Paul · 19 June 2016

Agent replied · 17 June 2024

Thanks for the review Michael, we strive to tailor our services to our customers needs, so its always great to get confirmation of that.

5/5

Google

Fantastic service, we had some challenges to begin with, which they worked very hard to help us through. Their No Deposit scheme is awesome, makes life so much easier and also their utility management service is great. Would definitely recommend!!

Dan · 19 June 2018

Agent replied · 17 June 2024

thank you so much for sharing your positive experience. We’re really glad you feel satisfied with the service you received!

1/5

Google

Poor company to deal with, they do not care about sales. Promised a call back, didn't happen, the tone of the lady that answered the phone was awful as well. Off to another agent.NegativeResponsiveness, Professionalism

Paul · 27 August 2020

Agent replied · 17 June 2024

Dear Mr Hartley we appreciate your honest feedback and thank you for taking the time to let us know about your experience with the Rustington office. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are concerned by your feedback and would really like to discuss this in more depth with you to find out exactly why you feel unhappy with the service you have been given. If you are willing, please contact 01344 753104, or email customerrelations@lrg.co.uk as we would be more than happy to discuss this with you. Mandy Klopper, Customer Relations Team

4/5

Google

very good service after a slightly delayed start as our appointment was misplaced on the day of our arrival to view the property. we went on to complete all the paperwork in quick time and moved in a week later.

Darren · 19 June 2017

Agent replied · 17 June 2024

Hi Darren, many thanks for sharing your feedback. We do apologise for the initial delay but are pleased you have otherwise been happy with the service.

5/5

Google

The whole team at the Rustington branch have been very helpful during our move into our new home. We had some difficulties with a previous tenancy which wasn't of our making but Leaders stepped in and guided us through the letting maze to a proper and legal outcome. We now are very happy with our new home. Thank you so much for a professional and courteous service. Highly recommended.

Fiona · 19 June 2019

5/5

Google

Great service, friendly staff and always helpful.

Renier · 20 November 2023

Agent replied · 17 June 2024

Dear Renier Van Rooyen Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Had a great experience

Osazee · 19 January 2024

Agent replied · 17 June 2024

Dear Osazee Odigie Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Jessica and the team were amazing finding me the most amazing location and property could not recommend them enough.

Caroline · 19 June 2019

5/5

Google

Living on the other side of the world as we do you need a person dealing with ones property on a daily basis, who is efficient, friendly and dependable. Fortunately that is what we have.

David · 19 June 2019

Agent replied · 17 June 2024

Hi David, thank you so much for your positive comments about Leaders and the team at Rustington. We are delighted to hear you have found your point of contact to be efficient, friendly and dependable throughout the management of your property! Our staff always want to help provide our customers as much assistance and support so we are pleased that the team have been able to do this. If there is anything else we can do to assist then please do not hesitate to get in touch. Kind Regards, Leaders

5/5

Google

I have been on leaders books for years and recently had to move, the girls were really helpfully and made everything worry free for me, there were always there to answer any questions i had.

Jo · 19 June 2019

Agent replied · 17 June 2024

Hi Jo, we are so happy to read such a great review about the team at Leaders Rustington. I am pleased that the team were able to assist with your move helping to make everything as easy as possible and that they were able to provide clarity by answering any questions throughout. thank you for taking the time to provide us with your feedback. Kind Regards Joe Gilliland Customer Care Manager

5/5

Google

Can’t thank Jessica enough for her efforts and Professionalism, very efficient and reliable! Highly recommended! Thanks again!

Carrie · 19 June 2019

5/5

Google

Efficient and easy, as a landlord you couldn't ask for more. They just got on with it, found a tenant, no fuss, no drama, job done. Great service. Thanks

Philip · 19 June 2019

Agent replied · 17 June 2024

Hi Philip, thanks for taking the time to leave us a review about your experience when letting your property through us. We're really happy to hear the team were able to deliver such great service. We hope if needed the team can be of assistance to you again in future. Kind Regards, Leaders

5/5

Google

A huge thank you to the team at Leaders Rustington for helping me find the perfect rental property. Tina, Jessica, Ana and Sally have all been fantastic. The service I have received from everyone in the team has been exceptional. They are all very professional, courteous, patient and kind. Thank you all. I am so happy with my new home.

J · 19 June 2019

5/5

Google

Amazing team who provided an incredibly professional service. We are so happy with Leaders and would recommend using them to anyone!

Joseph · 18 June 2021

Agent replied · 17 June 2024

Hi Joseph Woods, Thank you for taking the time to review your recent experience with our Leaders Estate Agents Rustington branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team

5/5

Google

Professional, courteous, made a nice change dealing with a company that dealt with our needs very quickly! Thank you! Leaders!.

Linda · 18 June 2021

Agent replied · 17 June 2024

Dear, Linda Churchill, we are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team

5/5

Google

From the initial viewing to our move-in and beyond all staff we have dealt with in Leaders Rustington have been professional and prompt in their service.

Steve · 19 June 2019

Agent replied · 17 June 2024

Hi Steve, many thanks for rating us with a 5* review! We are really pleased you enjoyed your recent experience with the team at Rustington. If there is anything else that we can do to help then please do not hesitate to give us a call. We hope you have a great day! Kind Regards, Leaders

4/5

Google

Leaders at Rustington provide a friendly, professional service and find good tenants for my properties. Communicating with the office is straightforward and the staff are always pleasant and helpful.

Silver · 20 June 2015

Agent replied · 17 June 2024

Many thanks for your review and kind comments, we will pass these on to the team.

5/5

Google

As a landlord, the friendly staff at the Rustington Office always provide an excellent service whether it's for a new tenancy or an ongoing one.

J · 19 June 2019

Agent replied · 17 June 2024

Hi there, thank you so much for your positive comments about Leaders and the team at Rustington. We are so pleased that you have found the team to be so friendly throughout your experience with them as a Landlord and we are delighted to hear that the team have been able to provide you with such an excellent level of service. We will ensure that your comments are passed onto the team. If there is anything else we can do to help moving forward then please do not hesitate to get in touch. Kind Regards, Leaders

5/5

Google

I've been with Leaders for about 4 years now, they definitely give a friendly service, and they always help when they is any problems.

Maureen · 19 June 2019

Agent replied · 17 June 2024

Hi Maureen, thanks so much for your positive comments about our team in Rustington! We love to read such great feedback from our customers and really appreciate you taking the time to tell us about your experience with us. If there is anything further we can do to assist moving forward then please do not hesitate to get in touch. Kind Regards, Leaders

5/5

Google

Was very helpful in dealing with any issues, Becky from the property management department especially. Very responsive with emails and letters, overall great experience.

Jessica · 19 June 2019

Agent replied · 17 June 2024

Hi Jessica, thank you for this wonderful review about your experience when dealing with Becky and the Leaders team at Rustington. We are really happy to hear that they were so helpful when dealing with issues and were able to deliver such a great experience. We will pass these comments onto Becky and the team. Kind Regards, Leaders

5/5

Google

Fantastic efficient service from the team at leaders. It took little over a week from viewing to moving. The process was well communicated and the whole team were really friendly and helpful. Main contact was with Tina and Jessica who pushed the whole process through quickly for myself and my family. Thank you

Alex · 18 June 2020

1/5

Google

Terrible, they don't communicate with tenants and leave and leave problems undressed for over a month!

Patricia · 18 June 2021

Agent replied · 17 June 2024

Dear Ms Jorge, we appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Relations Team

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