Reeds Rains (Lisburn) reviews

★★★★★ 2/5

Trustpilot

Will charge you a fee for anything …

Will charge you a fee for anything including signing a new tenancy agreement . Reported damage numerous times but no reply. Send out flat inspection letters but don't turn up on the day. Tried the hard sell at the beginning on insurance and lied that it would look good to landlord. Transfered me to a energy company that went bust. Nice on the phones and in person but completely incompetent. If I was a landlord I would avoid these on lettings as they are not interested.

John · 29 November 2018

★★★★★ 2/5

Trustpilot

Not a valued customer

Used reeds rains to rent a flat in manchester. after deciding on the flat and paying my admin fees communication was sparse. Everytime i phoned them to try and clarify issues / move in dates it felt like i had to repeat myself 2 days later. As a new renter, i never got hald the questions answered and received little to no help other than "pay this" and to just trust them. It seemed to me that unless i was paying the deposit or admin fees they didnt give a crap about anything else and would not return emails / phonecalls.

Steven · 24 November 2018

★★★★★ 5/5

Trustpilot

Thank you to all staff

All the staff at the Rotherham branch have been really friendly, helpful and professional at all times and provided helpful advice

Customer · 7 September 2023

★★★★★ 1/5

Trustpilot

Reeds Rains Ashton Nightmare

Reeds Rains Ashton - the most miserable Estate Agency I've ever dealt with! Thoroughly incompetent and unprofessional. They got everything wrong every time I had to deal with them. The worst was all the hidden nasty surprises in the rental agreement like a phrase giving Spark Energy the right to take over my utilities - despite the law which gives the person who pays the bills the right to choose their own utility company. Spark and Reeds Rains work together to prevent you from leaving and gouging you month on month with ludicrously high bills and refusing to release your account no matter how often you demand and threaten. Pure hell. Had to file complaints with the Energy Ombudsman. Can't tell you how many times Reeds Rains lost paperwork, gave me the wrong information, changed things without telling me. If you ever have to deal with them - KEEP EVERYTHING! In the end I'm so glad I did. My choice is never to use them again ever. No house is worth the hassle of dealing with them.

EBM · 14 November 2018

★★★★★ 1/5

Trustpilot

Landlords BEWARE OF REEDS RAINS

I had the misfortune to employ Reeds Rains to manage my rental property, They charge 10 percent!!. Well not quite, if you add on the VAT and the ridiculous cost of renewing the lease and other add ons that they deem fit it’s nearer to 15 %. As far as managing the property, all they did was to employ their own contractors for an unbelievable fee to do any simple jobs. In the end I dealt with the tenant myself and everything went well as I wasn’t ripped off by journeymen builders, I did this for four years and then decided enough was enough. I waited until the lease was up and told them I was managing it myself as they served no purpose. You would think that would be that but no, they then dig out the small print and charged ME one months rent plus VAT (which I can’t claim back ) £1080 calling it a withdrawal fee. I reluctantly paid it as I was threatened with court. Please do not have any dealings with them they are useless and dishonestOh yes while I remember it takes them 12 days to pay the rent, money which is in their account earning free cash for them. My tennant pays me instantly on the day. BEWARE OF REEDS RAINS

Peter · 7 November 2018

★★★★★ 5/5

Trustpilot

The staff at the Bridlington branch…

The staff at the Bridlington branch were fantastic and made the whole process of buying a house and selling so easy.We were let down with the first sale of our house due to the parties involved backing out, Jemma Hawden at the branch was all over it and tried exceptionally hard to find a new buyer, which she did.We are really happy in our new home and that’s thanks to the whole team at the Bridlington branch, for having that never say never attitude..Many thanks from a very happy Tillman familyRegardsMartin

Martin · 4 October 2018

★★★★★ 1/5

Trustpilot

Lazy and very untrustworthy...

Lazy and very untrustworthy...We moved out of a property on 18th August and still waiting for a report or any word about our bond returning or not...landlord doesnt know either. We have been lied to about mix ups etc since. They even lied to the landlords about things. I would rather be homeless than go through this company again.Myself and my partner are getting married in October and had to use our honeymoon money on a new flats bond and moving vans etc. The bond would give us our honeymon back but Im not holding my breath. Absolutely shockino customer service...I got called rude for complaining but I think we had a right to complain when they are clearly messing us about. Caught them out a few times because I'm texting the landlord who isn't happy about their services either.Thinking about complaining to a higher source if need be...shame I have all their emails to show the top bosses of the company or ombudsman!Named and shamed!!Like the title suggests....Lazy and very untrustworthy!!

Peter · 20 September 2018

★★★★★ 1/5

Trustpilot

We had a very negative experience…

We had a very negative experience letting a property from Reeds Rains. Communication is a lost concept on this agency. We paid a lot of fees before moving in to the property and were charged 'admin fees' at every opportunity throughout.At the end of the tenancy, a report was produced which specified that the lounge was poorly cleaned due to the carpets being discolored. We were prepared to contest this as the agent doing the inventory when we moved in (from a different agency which did the check out report) noted this. The landlord requested a cleaning of the lounge and requested a deduction from the deposit.When questioning this with the agent, I was responded to with one sentence replies. A lot of the issues we had could have been sorted through better communication, and I think its the agent who is responsible for this.I asked to see the invoice, it transpired that the work had not been done, and the new tennants check in report did not have this red mark on it. This looked like foul play to me as I don't think they would have sent cleaners round to do the work, had we agreed to the deductions, as new tennants were already in the property.

Phil · 20 September 2018

★★★★★ 5/5

Trustpilot

Jack was very professional and polite

Jack was very professional and polite. Communication was very good too

Mrs · 8 March 2023

★★★★★ 5/5

Trustpilot

The Preston team were excellent…

The Preston team were excellent throughout our house selling process. Special mention to Sue Taylor for her invaluable help and guidance.

Martin · 8 January 2022

★★★★★ 1/5

Trustpilot

RR Branch Sheffield Woodseats

RR Branch Sheffield WoodseatsCalled to inquire about a property on numerous occasions. Put an offer in on a property and instead of being supported by helpful staff I was ignored and passed from pillar to post. Once offer finally put in, I was told they would call and let me know if my offer was accepted. A month later I found out, after constantly ringing RR, that my offer had indeed not been accepted. What a waste of time and energy! Not assigned a certain member of staff dealing with the property and at one point told it was the branch manager. When trying to get hold of the manager I just kept being told they are out or busy in meetings. No explanation given as to why offer was rejected as it was just under asking price and no counter offer given to me.I will not be dealing with RR again. I cannot deal with this level of incompetency. If you have all the time in the world, want a migraine and to be constantly ignored once you’re half way through buying a house then RR is right up your street.Currently in talks with a rival agency and happy to say we will be purchasing our first house in the very near future!

Rishma · 13 September 2018

★★★★★ 1/5

Trustpilot

Reeds rains ashton under lyne.

Reeds rains ashton under lyne.What an absolute disgrace of a company! So unbelievably unprofessional. We have rented a property for a year and a half and have had several issues dealing with reeds throughout the whole time!From moving in we had issues with smells from the drains which meant we were unable to use one of the bed rooms. Work men and neighbours informed us this problem has been on going for a long time. We were waiting a few months until reeds finally listened to us and sent some one to fix it. Not ideal when heavily pregnant! Be warned reeds rains have spare keys to the property and will bring people in to view the property prior to us moving out and without informing us of the viewing! This is unacceptable and a breach of our privacy!When moving out reeds were incomplete of checking the inventory from when we moved in there for informing the land lord of damage “we have made” although it was in the inventory from us moving in and extra problems they missed but we emailed pictures over the day we moved in! This would have cost us a lot of money even though it was not our fault!Reeds should be able to complete check out and compare to the inventory!We have had to argue with them to prove our innocence and send over photo evidence for several things because of their incompetence! And we have not received an apology from Dale or any other branch member for their wrong doing! If your happy for people to come viewing your property with out you knowing who has been in and out and your happy to be charged for things you didn’t damage by all means rent with reeds rains. However I advise everyone to stay well away from this incompetent company!

Charlotte · 10 September 2018

★★★★★ 5/5

Trustpilot

5 star recommendation for Mortgage Adviser Emma Blackwell

I would highly recommend using the services of Reeds Rain in Garforth, in particular those of mortgage adviser Emma Blackwell. Emma showed me the full range of mortgages and explained everything clearly and professionally to enable me to decide which product to apply for. She dealt with my application, sensitively and efficiently and even provided me with an update on her non-working day. I would have no hesitation in recommending Emma to friends and family (or anyone else seeking a mortgage).

Sarah · 31 August 2018

★★★★★ 5/5

Trustpilot

We had such a good experience sorting our remortgage.

We had such a good experience sorting our remortgage though Reed Rains. Ian was lovely and helped us every step of the way, nothing was too much trouble for him. Thank you.

Hannah · 30 August 2018

★★★★★ 4/5

Trustpilot

Reeds rains Manchester branch

Reeds rains Manchester branchWere extremely helpful and our application process was smooth and easy. Staff working there were brilliant, in particular Ryan and Kate who were very supportive. Thank you very much.

Nasreen · 15 August 2018

★★★★★ 1/5

Trustpilot

Absolutely atrocious company

Absolutely atrocious company. Incompetent, untrustworthy and extremely shady.We rented a flat in Wakefield using them for around a year, and moved out when my son was born. Since then they have attempted to charge us rent every single month despite us having not lived there for over a year. They now have people chasing us over the supposed arrears and threatening legal action because of our unpaid rent.To be clear, in the time we lived there, we never missed a single rent payment. They just continued to try to bill us after we moved out.Avoid at all costs.

Lee · 1 August 2018

★★★★★ 1/5

Trustpilot

Two years after letting my house…

Two years after letting my house through this company I'm still feeling the after shock. They contacted me when I was abroad saying my neighbour wanted to extend at the back of his house, and that it might compromise the windows on my lean to. I said it was OK as long as my side of the extension was made good. They just conveyed it was ok, which has left me with a £400 bill for making good. This is on top of a long list of miscommunications, not handling my tenants check out correctly, not following though on various items, contracting builders from London to fix a leak 50 miles away in Rye. Grossly incompetent, high staff turn over due to negligent management, poor communication...the list is endless. Buy through them by all means, but let your property out through them at your peril.

Adam · 21 July 2018

★★★★★ 5/5

Trustpilot

Such a positive experience throughout…

Such a positive experience from start to finish, the team supported me to sell my home and I managed to get my dream home which became available the day j agreed an offer on mine! Excellent communication, including at a difficult time when my first buyer pulled out. All worked out and was smoothly handled by Claire, Sarah, Jane and all the team. Can't thank you all enough!

Theresa · 18 February 2022

★★★★★ 5/5

Trustpilot

Just bought a property through Reeds…

Just bought a property through Reeds Rains Didsbury branch. Emily was really helpful and friendly, and kept us updated. Would definitely recommend them.

Holly · 20 August 2021

★★★★★ 1/5

Trustpilot

Reeds Rains review - North East

I would rate minus 5 stars if possible. Ive rented houses around the country with several small, local companies. So when i moved back to the north east with a baby on the way, I thought id rent a new build (4 years old) through a big, nationwide firm for peace of mind.. Big mistake. Firstly, within a month on moving in, our boiler stopped working, my dad, who is a gas engineer, diagnosed the fault. 6 month and 6 emergency callouts later, the boiler issue still wasnt resolved. Finally it was resolved by what my dad said was required all along. Tenants, DO NOT use the emergency call out procedure online, you will not be repaid your money back. I fort and fort and was finally paid £240 out of £840 owed. I was told by Jill Crump that basically I was in the wrong for following the emergency procedure and i should have phoned a reeds rains approved contractor from their list, which i didnt have access to at 23:30 on a saturday night.Maintenance center staff, Karen Farrington in particular, is extremely rude and very unprofessional, she told my partner and myself on one occasion, that the landlord was "getting fed up" of the housing faults. From the 3 complaints i put in, each one included this and the response was that it would be looked into. Calls are recorded so why not listen?We were left with no toilet and raw sewage coming out of the drains for 27 hours, even though a contractor who came out to price up the job told Karen that the system was completely blocked. This is against the law, let alone the health and safety laws.Our initial house inspection was brilliant, got told it would be every 6 months since the house was spotless and clean. Since i put in my first complaint, our house inspection has gone to every 3 months now.. Funny that.Since i have said i will be leaving at the end of my tenancy, i have another house inspection.. I wonder how many 'faults' are found when i move out..The only positive, Susan Spokes of Chester-le-Street branch has been a god send, she has been absolutely brilliant. Basically doing the job of everyone in the maintenance center. Calling out emergency plumbers in bad weather (12 degrees inside with a 1 week old baby) when the maintenance center staff told us that our landlord was busy and couldnt grant permission for an engineer to come out. I was also told on the phone when i said that i wouldnt pay my rent until i was paid back the money owed, "if you want a good reference, i suggest you pay your rent" Unprofessional and passive aggressive. Luckily its pushed me to buy a house so a reference isnt needed.Overall, i would suggest thinking twice about using reeds rains for renting, it has been nothing but stress and frustration all the while paying premium money..Rude, unprofessional staff, extreme lack of knowledge regarding the laws around renting, especially the landlords and tenants act. I wonder if this will prompt Reeds Rains to contact me to settle the outstanding balance owed.

Carl · 4 July 2018

★★★★★ 5/5

Trustpilot

Keith Rosson was amazing

Keith Rosson was amazing! Couldn’t recommend more!

Joanna · 29 June 2023

★★★★★ 5/5

Google

As a Landlord, Reeds Rains Lisburn currently act as our managing agent and have been for over 18 months as we are currently overseas. They have provided a fantastic service all round, providing regular property inspections and regular updates. Simon initially provided us with extremely helpful and pragmatic advice and Tracey has since been excellent, attending promptly to all queries and maintenance matters, advising re. tenant matters and generally keeping us fully appraised. Despite being out of the country we have full confidence that our property and tenancy matters are being completely looked after and we would have no hesitation in recommending Reeds Rains for all property services.

Andrew · 22 June 2018

★★★★★ 5/5

Trustpilot

Fantastic team

Fantastic team. Excellent customer service, professional,friendly, efficient and helpful.Presented the property to its potential leading to a quick uptake and sell.Sound advice and supportive throughout the process.

Customer · 25 February 2023

★★★★★ 1/5

Trustpilot

So called estate agents

I am not a big review writer but I need to share my expreience with this so called estate agent.I was really interested about a property they are advertising so I was trying to make an appointment. It took them 3 days to answer the phone. I left them several voicemails only to get no answers.I managed to book a viewing at 9:45. The property I am talking about is right in front of their office. I got their in the morning rush only to be kept waiting for about 20 minutes.We climbed about 4 stair high staircase. My agent tried to open up the property for long minutes. It did not happen. He than went to pick up another set of keys and the procedure started again. So I was travelling for 2,5 hours, waited for an agent for 30 minutes and stood at the door for another 15 minutes and I could not even enter to the property. I have been promised to get a call from them on the same day as they are calleng for a locksmiths. I am still waiting for that call even tho it happened a week ago.I only wish I could give them 0 stars.

Tamás · 15 June 2018