Trusted Agent profile · Lisburn
★★★★★
2,323 reviews across 2 platforms
14-16 Market Street, Lisburn, BT28 1AB
Part of Reeds Rains Favsco NI, see every office.
Reeds's office in Lisburn, at 14-16 Market Street, is rated 3.9 out of 5 across 2,323 reviews on two platforms, including 342 Google reviews rated 4.9.
Every review we hold for the Lisburn office, from every platform, shown as written. First names only.
5/5
GoogleEverything was made very easy for us moving in. Tracey showed us around and made us feel so welcome. Anytime there was any issues with the house, Tracey got back to us so quickly with solutions such as maintenance people. Moving out was also very smooth. We had a great experience all-round!
1/5
TrustpilotUnbearable Living Conditions and Appalling Service
I feel compelled to share my utterly distressing experience as a tenant with Reeds Rains, Liverpool City Centre Branch. The living conditions in the apartment, managed by this agency, have been nothing short of a nightmare.From day one, promises of a functional lift turned out to be false. Three years of climbing six flights of stairs due to a perpetually broken lift is just the beginning. The downstairs toilet, supposed to be part of a 2-bath apartment, was unusable for the first 6 months, and even after countless complaints, the plumber's "fix" rendered it practically useless.The electrical outlets in the apartment resemble a hazard zone, with exploded sockets in one room plunging it into permanent darkness. Despite repeated complaints, no action has been taken, leaving me in a potentially dangerous situation.Radiators broken, making winters unbearable, and as if that's not enough, the boiler broke on November 17th. Two weeks without hot water or heating in November is not just inconvenient; it's unacceptable. Despite reporting the issue promptly, the letting agent and plumber seem to have vanished, leaving me without updates or resolutions.My recent attempt to address these issues at the Reeds Rains office on November 30th was met with a property manager who was not only rude and accusatory but also dismissive and unhelpful. It's clear that they have no regard for the well-being of their tenants. He yelled at me, walked away, refused to converse, made comments about my character as well as misogynistic statements and told me to leave so he could "do his job". So it's clear his job has nothing to do with addressing or helping tenants or their concerns. I also asked to speak to the lettings manager, and whilst I was waiting, I later came to find he put his coat on and walked right past me to leave the building and ignore the issue. My sole aim now is to escape this uninhabitable nightmare as soon as possible.In light of these experiences, I urge anyone considering Reeds Rains to think twice. The blatant disregard for tenant well-being and the abysmal living conditions make this agency one to avoid at all costs. Save yourself the distress and inconvenience, steer clear of Reeds Rains.
5/5
TrustpilotI have both bought and sold through…
I have both bought and sold through Reads Rain Colne. Delena and Fiona were excellent in the communication department. Extremely friendly with it as well. Would recommend.
5/5
TrustpilotEasy and speedy
Everything has been dealt with in respectful and professional manner.
5/5
TrustpilotStaff at Selby branch are very helpful…
Staff at Selby branch are very helpful and responsive I would recommend the Selby branch to friends and family
We're so glad to hear about your positive experience with our team. We appreciate you recommending us to others! Regards, Reeds Rains
5/5
TrustpilotVery helpful
Very helpful, very friendly stuff answered all the questions I needed to know. Would recommend this company to somebody else.
We are so glad our team was helpful and friendly. Thank you for recommending us! Regards, Reeds Rains
1/5
TrustpilotStolen money from me
Stolen money from me. Use this firm for letting of a property and they use the tenants deposit to protect there own cost. Not mine. Deductions made from my deposit without my authority. Also done exactly the same to a friend who they also let out there property. The property was turned in to drugs factory and scumbags withheld money which they had no rights to. I will never use them again.
Hi Karl,I'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. Please let us know which branch it is you had dealings with?Kind regards,Reeds Rains
1/5
TrustpilotI will not recommend Reeds Rains Wakefield…
I instructed Reeds Rains Wakefield branch to sell my property. There was loads of errors, misinformation, letter not sent on time. They recommended to me bad solicitor who have no ideas of latest legislations. It took over 7 months to exchange contract. Poor communication, it seems they don't know what they are doing in their office. It as completely waste of time. Very stressful dealing with this company. I will not recommend anyone.
Dear Mr Ogoo,I am really sorry to read about your experience with the local branch, partner conveyancers and to hear of your frustrations with the length of time in which your sale completed, it is my understanding that there were many factors to which elongated the time frame in which legal completion could take place.I would like the opportunity to discuss the points of your experience as delivering first class customer service is very important to mePlease email me at scott.copley@reedsrains.co.uk or call me on 01924 375301 if you would like to discuss this matter further.Kind Regards,Scott Copley - Branch Manager
5/5
GoogleWe recently leased our house through Reeds Rains Lisburn and were really impressed with their service. Tracey Cordner took us through the letting process and any queries were answered promptly. We had to move within 3 months so we were worried about organising everything in such a tight time frame but everything went seamlessly. Tracey is brilliant to work with so we couldn’t recommend her highly enough.PositiveResponsiveness, Quality, Professionalism
Thank you Nicole, Tracey at our Lisburn office will appreciate you taking the time to leave this review. Enjoy your new home. Team RR.
5/5
TrustpilotGreat service
Great service, always happy to help and very knowledgeable, Lesley is a dream to deal with makes it all seem very easy. Definitely will deal with again.Thanks
We are thrilled to hear about your positive experience. We appreciate your kind words about Lesley's service. We strive to provide exceptional customer service and are delighted to know that Lesley made your experience easy and enjoyable.
1/5
TrustpilotDO NOT GO WITH THIS COMPANY!!!
DO NOT GO WITH THIS COMPANY!!!I was a tenant in one of their properties and the landlord wouldn't complete any maintenance within the property leaving me with several different issues. I called multiple times and nothing was ever done since I moved in till i moved out. TENANTS RIGHTS! You don't have any with this company may aswell live on the streets. Horrible customer service, Horrible people, Take advantage of your being young. Can't even complain as its so difficult to find a complaints procedure.
Hi Amy,Very sorry to read your review. We would like to look into this matter further for you. You will receive request for more information directly from Trustpilot.Regards,Reeds Rains
5/5
TrustpilotThe team were very friendly and…
The team were very friendly and efficient Simon Wilson was brilliant from start to finish he made everything so easy for me and kept me informed throughout the sale as this was a family home of 57years and he was very respectful of this and he was so mannerly and friendly I will definitely use Reeds Rains again.
Glad to hear that! Thank you so much for the review :)
5/5
GoogleJust want to say a massive thank you to Lara Spence of the RR Lisburn branch. We recently purchased our new home, after a lot of searching. Lara was extremely helpful right from the start, acting continually with professionalism in an efficient friendly manner. Lara made herself available to any queries & showed a willingness to help out where possible. We would highly recommend Lara. Thanks again!!PositiveResponsiveness, Quality, Professionalism
Thank you Aine, we will pass this feedback onto Lara at our Lisburn office, she will really appreciate you taking the time to do this. Team RR
1/5
TrustpilotPoor, I wish I had not used them as a management for my 2 properties, my advice - do not do the same.
Poor, Poor, Poor. Rhyl branch is dismal. Following a previous bad review, I was called by the Rhyl branch and the main issue of the problem at the time (the centralised management) was removed and work was taken into the branch. This worked well and I would give the service at that point 5 stars. Queries were answered, requests were actioned and local trustworthy business were arranged to do work at my houses when required (the centralised system used a contracting firm which charged high fees, did poor work and on one occasion claimed to do work which the tenant confirmed that they hadn't actually done. When pointed out, they withdrew their claim for payment without argument). I was very happy, my properties were being managed well. Unfortunately the person providing that service at the branch left and things deteriorated. Poor management from the branch has cost me money. All the bad things you hear about estate agents are currently encompassed within this branch. Lies, not doing what you've asked them to do which leave you feeling that they do not care about you as a customer as long as they get paid. Rent smart Wales have introduced lots of new rules and regulations that as a landlord you might think "This is too much hassle, I'll get an agent involved" if you do, my advice is do not choose Reeds Rains Rhyl, you will end up regretting it as I have with both the properties I had with them. It's going to cost me money to get away from them, but it is worth it. They are dreadful.
1/5
TrustpilotCriminal organisation
Criminal organisation. Also operate at "Your Move". As a landlord I received fraudulent invoices, months of failure to respond to calls and emails. They turns out they lost the keys and the tenancy agreement. End of contract 29th Sept. Still they haven't shared any paperwork and are still withholding funds in November. Lots of promises from David Tomlinson, not one fulfilled. Avoid.Update: now December, despite the response on here, no reach out or resolution.
Hi Adam,Sorry to read your review. We would like to investigate this issue for you further. You will get a request for more information directly from Trustpilot.Regards,Reeds Rains
1/5
TrustpilotAvoid using this company
Avoid using this company, especially the Sale branch. On the first day, they rented us a property in poor condition and it had not been properly cleaned. Now that we have moved out, they are withholding our full deposit, claiming there were ongoing issues, despite us reporting problems from day one and providing photos as evidence.
5/5
TrustpilotAlways keep me updated
We're glad to hear that we consistently keep you informed. We appreciate your positive feedback! Regards, Reeds Rains
5/5
TrustpilotExcellent rapport with Lewis wonderful…
Excellent rapport with Lewis wonderful service
We're so glad you had a wonderful experience with our service. Your positive feedback means a lot to us! Regards, Reeds Rains
5/5
TrustpilotBy being cared for by a great crew at…
By being cared for by a great crew at Reed Rains staff always cheerful friendly and helpful guiding us through the maze of selling our house. Would totally recommend them everyone.
Thank you for this lovely review!
5/5
TrustpilotThe office team and branch manager Went…
The office team and branch manager Went above and beyond in the buying of my new property
We are so happy to hear about your positive experience with us. Thank you for sharing! Regards, Reeds Rains
5/5
GoogleI am delighted with the first class service from the lettings team who helped me find my new home. Tracey Cordner, in particular, has been excellent from our first chat and throughout the letting process. Thanks for making my move so easy.
Thanks for your review of our Lisburn office Jonathan, best of luck in your home!
5/5
TrustpilotMartin was so professional & keep me…
Martin was so professional & keep me updated thru viewing would really recommend this company
5/5
TrustpilotI highly recommend Reeds Rains for selling a property
Reeds Rains were friendly yet professional throughout the process of selling my house. They stepped in and helped, when the solicitors were making a stressful situation even more stressful, and sorted things out so that I did manage to exchange and complete on the sale. I'm pretty sure that without Madeline and the rest of the team in the Gosforth office, I would still be trying to exchange contracts and could have easily lost the sale. Thank you all so much
5/5
GoogleAfter a long search for a new home, we recently purchased a property through the Lisburn branch of Reeds Rains. We dealt with Lara and always found her very professional and efficient. She was helpful in researching suitable properties for us and answered any queries we had in relation to our eventual purchase. We would readily recommend Simon and all his team at Reeds Rains lisburn branch.PositiveResponsiveness, Professionalism
Thank you Jennifer for leaving this feedback, the whole team at our Lisburn branch will be pleased. Best of luck in the future! Team RR.
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