Every review we hold for the Liphook office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleOur experience renting with Kelway Law was a nightmare. We spent months repeatedly reporting various hygiene and safety hazards and waiting for them to be fixed, including a huge hole in our bathroom floor (which we began proceedings with the council over), faulty radiators which left parts of our house (notably our kitchen) almost unusable in the winter, a faulty shower pump, black mould, and slugs and mice in the kitchen. They eventually sent someone out to fix the hole but were never interested in the rest, letting the landlord's house fall into disrepair because of their laziness and negligence.
I've never seen such a high staff turnover which made getting anything resolved a challenge because nobody ever knew anything about the property (and management were of course elusive).
Rent increases went against our contract, and our landlord routinely came over with no warning and Kelway Law did nothing to protect us from this, even instigating one of the times this happened by providing the landlord with incorrect information about us.
After we moved out, Kelway Law withheld all of our deposit for around five months (including the undisputed part), fortunately the Tenancy Deposit Scheme were able to support us in getting the undisputed part and much of the disputed part back too. Their claims to our deposit were largely linked to their negligence of the property in the three years we were there.
Honestly they are the worst letting agent I've ever come across and I would never consider selling or letting a home through them again. I suspect the owner knew this review was coming and I hope he takes it on board and significantly improves his offering, rather than continue fleecing good tenants and landlords who pay them for a service they don't receive.
Cat · 14 April 2025
★★★★★ 5/5
GoogleWe used Kelway Law as both managing agents and then to sell our property. Franco was an excellent communicator and always respectful, responsive and helpful. highly recommended
Ellen · 16 November 2025
Agent replied · 15 January 2026
Hi Ellen. Thanks verry much for your review. We were very pleased to take on your property and manage the period to maximise your rental income whilst finding a buyer. Franco was delighted to have helped.
★★★★★ 5/5
GoogleI used Adrian and his team at Kelway Law to sell my father's house and the service was excellent. They understood it was hard for my father to sell his house after 50 years and were very empathetic. They kept us up to date with good and bad news and successfully managed a very long chain. They were organised and really communicative and we felt they were on top of everything throughout the process. Plus they found a really lovely buyer for what was our family home. I wouldn't hesitate to recommend Kelway Law.
Lena · 14 April 2022
Agent replied · 7 June 2023
Thanks so much for your lovely review Lena, hope that your dad settles well into his new home.
★★★★★ 5/5
GoogleAnother great experience using Kelway Law. 3rd sale/purchase using Franco and the team. Extremely pleased with the speed in which our sale completed and the communication throughout the process. I will always recommend Kelway Law for their honest and professional service not only as Sales agents but also fantastic Landlord service/lettings agents.
Just brilliant! Thank you Kelway Law.
Jill · 14 April 2025
★★★★★ 5/5
GoogleI can not fault Kelway Law, 100% on the ball...
The team always let you know what is going on, Kelway Law Team are very Professional, Very Friendly, always at the end of the phone,
I would definitely recommend them to help you sell your house!!...
Thank You John Amy and All the Team
Many Thanks Kat and Paul JOHNSON.
Happy New Year to you All!!!..... 🎉🎊xPositiveResponsiveness, Quality, Professionalism
Kat · 27 August 2022
Agent replied · 7 June 2023
Thank you Kat and Paul for your very kind review. John Amy and the team were very appreciative. We hope that you are very happy in your new home. Adrian Law
★★★★★ 5/5
GoogleI can not fault Kelway Law, 100% on the ball...
The team always let you know what is going on, Kelway Law Team are very Professional, Very Friendly, always at the end of the phone,
I would definitely recommend them to help you sell your house!!...
Thank You John Amy and All the Team
Many Thanks Kat and Paul JOHNSON.
Happy New Year to you All!!!..... 🎉🎊x
Katmando · 14 April 2022
Agent replied · 14 April 2026
Thank you Kat and Paul for your very kind review. John Amy and the team were very appreciative. We hope that you are very happy in your new home. Adrian Law
★★★★★ 5/5
GoogleThe whole team were professional and friendly. Throughout our purchase they stayed in touch and responded to all contacts. Thanks to Adrian, Franco & Amy (and the other members that were only to ready to assist) whom helped to make a …
Glenn · 14 April 2022
Agent replied · 7 June 2023
Thanks very much for your kind review Glenn. We all hope that your new adventure brings much joy to you and your family.
★★★★★ 4/5
GoogleI was very happy with my experience with Kelway Law. John and the team were great at communicating and always there and responsive to any queries. They were also fantastic at helping me push the sale along. I would definitely use the company again. I just wish the solicitor assigned had been better!
Katharine · 29 March 2023
★★★★★ 5/5
GoogleSale all went through without a hitch and John kept in touch with me all the way through. Very Happy
Mark · 29 March 2023
Agent replied · 7 June 2023
Thanks for your review Mark. It means a lot to the team, especially John.
★★★★★ 5/5
GoogleI have been renting a property for 4 or 5 years, the fear with some estate agents is will they get you sorted out if you have a problem. I can these guys always have. Even during the recent storm with people losing water and electricity, my washing machine broken down, they had me up and running again within a few days, even with that going on.
Mike · 14 April 2022
Agent replied · 7 June 2023
Thanks for your positive review Mike, it means a lot to the team who are pleased that you can have clean clothes again :)
★★★★★ 5/5
GoogleGreat service from John and the team.
They had let our property for over 15 years and took care of everything.
The sale progressed very smoothly which we could monitor via the MIO app!
Thanks again
Steve
Steve · 14 April 2023
★★★★★ 5/5
GoogleWe had used KL to sell our house in 2014, and chose the new house in Liphook by asking KL, what they had on their books, after an exhaustive search for a house and over 20 viewings, with other agents. We felt that we could trustJohn and Franco, from our previous experience.
And true to form they where extremely professional responsive and helpful throughout the process.
Christopher · 14 April 2024
★★★★★ 5/5
GoogleKelway Law are true professionals and highly skilled at what they do. I would highly recommend them to friends and family - they pride themselves in looking after the whole process from start to finish and have a great team. From George and Charlie with the valuation and viewings to John and Jon with the sales progression. I cannot fault them, they looked after my sale attentively, always were available on the telephone and listened to my requests. Nothing was ever too much trouble. 10/10 from start to finish. Thank you all for your hard work!
Olivia · 14 April 2023
★★★★★ 1/5
GoogleI've never received so bad customer service. Awful service and delivery. Don't recommend!
Sabrin · 16 December 2025
★★★★★ 5/5
GoogleJohn and his team were professional and helped us get a good price for our property.
Phil · 8 June 2019
Agent replied · 7 June 2023
Thanks very much for your positive review Phil
★★★★★ 5/5
GoogleThe whole team at Kelway Law helped us find a beautiful home, have been very accommodating throughout the purchase process, and keeping in constant touch. Highly recommandable and very professional, I am very happy to spread the word out about them
Alain · 14 April 2023
Agent replied · 7 June 2023
Thanks very much for taking the time to feedback Alain and being so kind with your praise. We hope that your family are very happy in your new home and that you love Liphook as much as we do.
★★★★★ 5/5
GoogleWe had used KL to sell our house in 2014, and chose the new house in Liphook by asking KL, what they had on their books, after an exhaustive search for a house and over 20 viewings, with other agents. We felt that we could trustJohn and Franco, from our previous experience.
And true to form they where extremely professional responsive and helpful throughout the process.
Chris · 13 July 2023
★★★★★ 5/5
GoogleThey were excellent at communicating and justifying why they thought changes should/ could be made. Most of all they did their job well and on a professional manner. Many thanks.
Nicky · 14 April 2023
Agent replied · 7 June 2023
Thanks very much for your kind comments. We try very hard to give accurate information. It is great to hear that that was appreciated when we took over the marketing after your initial agent had been unsuccessful.
★★★★★ 4/5
GoogleArchie the Estate Agent at Kelway Law was professional, knowledgeable, helpful and discrete. The property was of good quality, but I was disappointed that the bay window belonged to the neighboring property, and the garden had little sun.
Mary · 14 April 2022
Agent replied · 7 June 2023
Thank you for your positive review Mary and we will continue to try to find you a suitable property.
★★★★★ 5/5
GoogleThank you Kelway Law for effortlessly dealing with my late father's estate, true professionalism from start to finish. Would highly recommend.
Kind regards Carl Bertola
Carl · 14 April 2023
Agent replied · 7 June 2023
Thanks for your kind review. It means a lot to the team that you felt this way. Adrian Law
★★★★★ 1/5
GoogleAbsolutely awful.. no customer service, they weren't interested in helping me, they didn't even offer me a seat I had to stand while they took my details. Never ever use again or recommend
Lucy · 7 June 2022
Agent replied · 7 June 2023
Hi Lucy. Thanks for your feedback. I am very sorry for the feeling that we have left you with of not being interested. With Covid we are trying very hard to limit all interactions. We recognise that sometimes a customer has no option but to come into the office but when those interactions happen we are trying to limit the time taken and touch points. We no longer offer coffee etc and unless someone is obviously in need a of a chair we do not offer one either. Almost all face to face appointments are booked and are rare. We have worked very hard to ensure that we have virtual viewings for almost all of our properties online. We hope that by doing so we allow those businesses that need the interaction more opportunity to do so although recent covid figures suggest local businesses that need that interaction are going to have to wait a little longer. Again though I am really sorry for the impression that was given to you. Adrian Law
★★★★★ 5/5
GoogleViewed the flat with a charming young man, new to the company, and all follow-up questions dealt with by phone promptly and efficiently
John · 14 April 2023
Agent replied · 7 June 2023
Hi John, thanks very much for your positive review, it is very much appreciated, particularly by Matthew.
★★★★★ 1/5
GoogleA dreadful landlord.
Mould issues just painted over.
Waited months for a bath repair for only a bodge job to be done by the owner.
SSE burst in about unpaid energy bills which Kelway law handled - as per agreement.
Rubbish water pressure and warmth for showering.
Never again will we use them.
Els · 14 April 2023
★★★★★ 5/5
GoogleI would highly recommend Kelway Law. They were professional, knowledgeable and efficient. All communicated well together. George in particular researched and marketed the sale, giving me confidence and reassurance. The sale of my flat went smoothly and relatively quickly. I was really pleased with their involvement and will use Kelway Law next time.
Michelle · 14 April 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
