Your Move reviews

★★★★★ 5/5

Google

We had a limited time to get in to a new house and Jack was excellent he kept us informed and got us in to the new house with time to spare. Would recommend using them.

S1000RR_ · 29 July 2019

★★★★★ 5/5

Google

Ryan in valuations was top quality with his professionalism and talked us through the journey of selling process. TOP DRAW service Dani in sales was always professional and kept us updated on our sale every few days and was able to answer any questions efficiently

Simon · 7 February 2021

★★★★★ 1/5

Facebook

They made a mistake entering my details in their system without my knowledge, as they are correct in my tenancy contract. Now that I need to move out and my cross-referencing process is in place, they have told my new agency that the name I provided is incorrect and I cannot move on to sign my contract. I went to the offices, called them, emailed them several times, but no one solves my issue and it's been three weeks already. I would never move again to a property run by them.

Lau · 5 February 2020

★★★★★ 5/5

Google

Just moved into my new house with my partner and they have been a godsend especially Luke. Loving the new place and the support from your move

Ben · 1 June 2021

★★★★★ 1/5

Facebook

Gutted I didn't look for reviews first. Went for a viewing today and since my first phone call to enquire no one has seemed to have a clue what's going on or the answers to any questions. Turned up for my viewing today after wasting £10 on travel to get there and it turns out they had used old photos on the advert and now the house is absolutely covered in very visible damp. Not sure of the legality of that but will definitely be looking into it.

Jenna · 25 January 2020

★★★★★ 1/5

Google

Day light criminals, If I could rate no star I would! We received an email two weeks after handing our keys in to tell us that the house needs sanitising and a full clean for a french bulldog (which we never had) they charging us for this and things such as window cleaning and maintenance of the garden but In the same breath are trying to charge us for the emptying of our garden waste bin. We freshly painted the house before handing the keys back and deep cleaned the house. We took picture before leaving! We were handed over to this company after handing in our notice. They lost our notice and told us that we have never formulated a written notice, this making us pay till the end of the lease (an extra month) Attached you will find picture of the house they say in inhabitable and the garden which they say is in need of a full over haul!

Alice · 31 August 2019

★★★★★ 5/5

Google

Although we are part way through a successful home move my experience so far with the Lincoln team has been excellent, they are professional, attentive and ensure that every step is made clear to keep me informed as appropriate. This team have removed the stress element away from the process and I would recommend Your Move to anyone in the future. My direct contact has been Andrea along with Beryl whom managed my viewings, this process was seamless and well organised. Thank-you very much Mandy.

Mandy · 29 July 2019

★★★★★ 1/5

Google

WORST most unprofessional organisation! One disaster to the next! They "lost" paperwork, didn't fix our problems when we had them until we repeatedly chased them too. They claimed to have a fully managed service which was totally not the case! They passed everything off to our landlord Karl Long (avoid at all costs) who turned up unannounced repeatedly throughout our tennacy. His wife Lisa handled our check out (breaking contract) and was aggressive, abusive and rude! We have rented a couple of times before and NEVER encountered such an awful experience. This is the tip of the enormous iceberg as far as our tennacy goes which included our car window being smashed by Karl's gardener and then badly repaired by his mate!! If you like an invasive landlord, lossing money and bad service then use your move and Karl long! I've never wanted to leave a bad review but I feel it's my duty to help others avoid such a traumatic experience!

Jack · 29 July 2019

★★★★★ 5/5

Google

Most have my contact has been with Kelly in sales and Meg in rentals, both of whom have been fantastic. They have both kept me up to date with how my purchases/rentals have progressed, and Kelly in particular has gone above and beyond what you’d expect by chasing solicitors to get things moving and always been available with advice, even when the purchase hasn’t directly involved Your Move. The only slight issue was with an inventory which was incorrect, but this was quickly resolved (and is also carried out by an external company and not Your Move themselves)

Joe · 29 July 2019

★★★★★ 5/5

Google

I have rented property through Your Move before and other letting agents in the Lincoln area. I can tell you that the staff here are a pleasure to deal with at every step. The staff are informative, friendly and very efficient. I can not speak highly enough of the levels of professionalism. I had a broken toilet and a garage door that wouldn't close. Both issues resolved very quickly. If your thinking of renting in the Lincoln area, give Meg or Jack a call. Top notch all round, a big thumbs up from me ??????

Jason · 29 July 2019

★★★★★ 5/5

Google

Martyn from Yourmove was fantastic! Was a bumpy ride for me to get my property but he went above and beyond and today I get my keys!

Sarah · 4 June 2020

★★★★★ 5/5

Google

Brilliant service, only dealt with Jack mainly and Beth, it's my first time using Your Move to rent a property out, but I will definitely use them again.

Geoff · 29 July 2019

★★★★★ 5/5

Google

We have just exchanged contracts on a house marketed by Your Move Lincoln. Kelly Smallbones acting for Your Move has been excellent throughout the process. In a sea of mediocre solicitors and other estate agents she has stood out as an island of efficiency, timeliness and persistence. She has driven the process and was a real help to us even though we were not direct clients of Your Move. I thoroughly recommend Your Move Lincoln.

Simon · 29 July 2019

★★★★★ 5/5

Google

The best service from start to finish, couldn't have chosen a better company for our first house they really did make everything perfect. When it comes to buying a house to with Your Move, the team is absolutely amazing.

George · 28 October 2020

★★★★★ 5/5

Google

Kelly is absolutely brilliant, she helped my Sale reach Exchange and Completion exactly on the timescale I was hoping for, couldn't recommend her highly enough.

Julian · 20 November 2019

★★★★★ 5/5

Google

We are very impressed with the service we receive .Nothing is too much trouble, local knowledge is excellent and repairs carried out expediently by skilled craftsmen at a reasonable price. Front office staff offer a personal service to match landlord with tenant. Very good communication skills backed up with expertise and professionalism. We enjoy working with this team. Well done and we fully recommend them. Jan and Terry Lynn

Terence · 29 July 2019

★★★★★ 1/5

Facebook

worst experience ever, we bough a property whitch we was renting and we can't get money back more then 3mnth witch was overpayd for rent. And they avoiding contact with clients if something is wrong, so such dissapointing company ever. I just don't wanna remember how hard is contact with customer service. So in 5 years time with them, never felt good job with they clients

Ernesta · 16 August 2019

★★★★★ 5/5

Google

Support was professional and courteous at every stage. Very efficient and knowledgeable team

Lorraine · 29 July 2019

★★★★★ 1/5

Facebook

Jason rang trying to sell ad space for our business, and was rude, abrupt and even started eating on the phone. Avoid.

Grace · 4 November 2019

★★★★★ 5/5

Google

Hands down agents went far and beyond! Cannot thank enough! One of the best agency in Lincoln!

Dominykas · 26 February 2021

★★★★★ 5/5

Google

Just finished the purchase of a house via Your Move. Throughout the whole process, Kelly from Your Move was my point of contact for any issues as she would always action it, unlike other companies involved in the purchase. They were excellent from day 1 all the way up to the final exchange.

Kerren · 29 July 2019

★★★★★ 5/5

Google

The best estate agents I've ever had contact with. Always so helpful, would definitely recommend!

Gemma · 20 January 2021

★★★★★ 5/5

Google

Great staff, who were incredibly helpful to the whole process and allowed us to settle in comfortably.

Jude · 20 June 2020

★★★★★ 5/5

Google

We had excellent and professional service with the sale of our house right from the first telephone call. Julian and Kelly in particular worked hard for us and kept us well informed all the time. This was especially helpful as we live abroad. We can only recommend Your Move in Lincoln.

Sigo · 29 July 2019