6 reviews from tenants, from every platform, shown as written. First names only.
★★★★★ 5/5
View AgentsThank you for helping me with my Brexit situation
I would like to thank Gareth Whitehead and Jennie Tran from Hurford Salvi Carr for their good will, patience and help during my emergency tenancy swap process due to a Brexit related personal situation. It is this kind of human engagement which makes a difference for people in difficult moments, putting humans first, not commisions. The very best to H-S-C as you have very positive leaders working among you.
Gisela · 11 August 2016
Agent replied · 12 August 2016
Dear Gisela
Thank you for taking the time to write this review. Your comments are exactly what we strive to achieve with our customer service, so it is really pleasing to hear this feedback.
Thanks again
Paul Driscoll
★★★★★ 1/5
View AgentsNew Tenancy - Limehouse, London... a very sub-standard service! Would not recommend
Despite a slick negotiation process, once the deal was secured the after sale service has quite frankly been appauling. It's now 4 weeks since moving in and issues identified both before moving in and within the check in report have yet to be fixed. The long awaited handy man finally turned up today, but fixed nothing. Equally disappointing is the lack of ownership of the issue from anyone in Hurford Salvi & Carr to resolve (including both the Negotiator & Senior Property Manager). Would definitely not recommend using Hurford Salvi & Carr.
Keith · 13 July 2016
Agent replied · 14 July 2016
Dear Keith,
As demonstrated by other feedback on this site, we put great emphasis on customer experience and the service a resident receives after moving into their new home. It is therefore extremely disappointing to learn about the difficulties you have experienced.
Mason Brooks - our Lettings Director has been investigating the series of events that has led to your above comments and will be in touch with you shortly.
Please let me assure you that this is not the modus operandi of our company, and I hope that your situation is resolved without further delay.
Regards
Paul Driscoll
★★★★★ 5/5
View AgentsFantastic agency!
Paid a spontaneous trip to the Limehouse office and managed to find our perfect flat right away. HSC staff (John & Jennie) were extremely helpful and dedicate. They made our flat hunting and moving in process so much less painful. Thank you again for the brilliant service!
Anh · 28 July 2016
Agent replied · 28 July 2016
Dear Anh
Fantastic to hear that you had such a positive experience with our company.
We all hope that you are enjoying your new home.
Thank you
Paul Driscoll
★★★★★ 5/5
View AgentsHigh standards and professional working group
The agent has set a high standards and consistently carried out them in the whole process. Although sometimes there are some inconvenience, working group is always there for you. They are pro and nice.
Shanjun · 8 April 2016
Agent replied · 11 April 2016
Dear Shanjun
Thank you for your kind words. We will endeavour to keep up the good work!
Paul
★★★★★ 5/5
View AgentsHelpful, flexible, would use again.
All the agents we dealt with were eager to help us find the property that was right for us, fast comms and good flexibility when meeting for viewings etc... Would recommend.
Jon · 24 August 2016
Agent replied · 25 August 2016
Dear Jon,
Thank you for your feedback and we wish you all the best in your new property.
Regards
Paul Driscoll
★★★★★ 4/5
View AgentsCourteous, responsive and professional at all times
Rating only, no written review.
Matt · 12 May 2016
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
