Every review we hold for the Lewisham office, from every platform, shown as written. First names only.
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5/5
GoogleFrom the initial visit from Caspian, all the way to completion of the sale, everyone at Sebastian Roche were great including Mike, Donovan and Sophie. They made the whole process very smooth and really pleased we used them. Would definitely recommend!
Dave Β· 25 October 2022
Agent replied Β· 24 October 2024
Dear Dave, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Sarah Tranter, Customer Relations Team
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1/5
TrustpilotWay to pushy!
I chose not to use Dexters to sell my flat. The amount of hassle I got afterwards is unbelievable. I'm leaving this review as I just received yet another phone call asking if the sale has gone through. This is about the 6th call in 2 months, I have never replied any of them and they are still so pushy and disrespectful. Emails too! @Dexters - I just forwarded an email that I sent to our local Dexters for you.
Maura Β· 10 August 2023
Agent replied Β· 23 October 2024
Dear Maura, I am sorry to read your 1 review. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this for further for you. Kind regards, Asma Chughtai, Customer Relations Team
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5/5
GoogleKayley has been brilliant to work with - super friendly, helpful and efficient and has made this upcoming move a breeze. The team in this branch all seem great!
Rachel Β· 25 October 2023
Agent replied Β· 24 October 2024
Dear Rachel, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
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1/5
TrustpilotLiars
Liars - complete disgrace.St John's Wood branch were selling a flat for my partner, found a buyer who was apparently ready to go, mortgage in place etc. After months of poor communication, they emailed stating the deposit was received and contract had been signed.However, this was found to be completely untrue. No response from the company, the agent is now apparently on leave, and no explanation from management. Months wasted and thousands in lost rent.Avoid at all costs and choose a professional company instead.
Chris Β· 7 August 2023
Agent replied Β· 23 October 2024
Dear Chris, I am sorry to read your 1 star review. I am concerned to read your comments and have passed them to our Area Director. Someone shall be in touch shortly. Kind regards, Asma Chughtai, Customer
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5/5
TrustpilotExcellent service from Bailey
Bailey Strutton is absolutely superb! She always replies to emails and immediately, she is extremely polite, professional, and efficient.
Alina Β· 24 May 2024
Agent replied Β· 23 October 2024
Dear Alina, Thank you for taking the time to leave a wonderful 5* review. Bailey will be thrilled to read your kind comments. Kind regards, Asma, Customer Relations Team
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5/5
TrustpilotJack - attentive and a pleasure to work with
We worked with Jack to find a new place and he was a pleasure to work with. He stayed in touch with us through WhatsApp, which was very helpful for me with my busy work schedule. Jack was attentive, sharp and positive π Thank you for your help!
Ilona Β· 6 November 2021
Agent replied Β· 23 October 2024
Dear Ilona, thank you for your 5* review. We are thrilled to read that you had a positive experience and we hope we can assist you again. Kind regards Asma Chughtai Customer Relations Team
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5/5
TrustpilotI have been using Dexters for many years
I have been using Dexters, as a landlord for years now. Their service is second to none.
Mr Β· 23 September 2026
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5/5
GoogleThe dexters Ladywell team have been a consistent, and reliable Property management team for me, they promptly and efficiently handle property management, and comms with the landlord, theyβre always there for you in a tight spot,
I want to especially shout out Ashley on their team who helped me access my flat when Iβd lost my key, legend!
Candide Β· 17 October 2024
Agent replied Β· 24 October 2024
Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
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5/5
TrustpilotDanny was very helpful and gave greatβ¦
Danny was very helpful and gave great advice
Miss Β· 13 November 2024
Agent replied Β· 23 December 2024
Dear Karen, Thank you for taking the time to leave a lovely review regarding Danny. Kind regards, Asma
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5/5
GoogleVanya was always very responsive and helpful! She got everything done very quickly.
Alina Β· 25 August 2024
Agent replied Β· 24 October 2024
Dear Alina, Thank you for taking the time to leave a wonderful 5 star Google review. Vanya will be thrilled to read your kind comments. Kind regards, Asma, Customer Relations Team
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5/5
TrustpilotYearly inspection.
I was visited by Donalina Gargrupe for my yearly inspection. I found her professional and friendly and she took note of some small outstanding issues. She gave me an update two days later and assured me that everything is being dealt with. Iβm very impressed by her promptness and for keeping me abreast of the small repairs that need to be done. An excellent agent.
Sharon Β· 15 June 2024
Agent replied Β· 23 October 2024
Dear Sharon, Thank you for taking the time to leave a wonderful 5* review. Donalina will be thrilled to read your kind comments. Kind regards, Asma, Customer Relations Team
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5/5
TrustpilotDexters were a joy to work with.
Dexters were a joy to work with. They were instrumental in organising the sale in a complex and long chain. Aidan was so helpful in finding our property and Esta looked after us and kept everything on-track going above and beyond for us.
Steve Β· 20 June 2022
Agent replied Β· 23 October 2024
Dear Steve, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team
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5/5
TrustpilotFast and helpful responses
Fast and helpful responses - Neil Plit has been excellent in helping us
Anthony Β· 23 August 2024
Agent replied Β· 23 October 2024
Dear Anthony, Thank you for leaving a 5* review. Kind regards, Asma, Customer Relations Team
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5/5
TrustpilotOlivier has been very helpful inβ¦
Olivier has been very helpful in sorting out any queries we have with our flat. His speed and efficiency have meant issues have been resolved quickly.
George Β· 12 December 2023
Agent replied Β· 23 October 2024
Dear George, Thank you for taking the time to leave a lovely review regarding Olivier. Kind regards, Asma Chughtai, Customer Relations Team
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5/5
TrustpilotNabeel in Dexters is an excellentβ¦
Nabeel in Dexters is an excellent Senior Property ManagerWhen I had an issue with some tenants he went out of his way to investigate and resolve fairly. In these days of standardised emails and lack of interest /service it is fantastic to know someone who takes pride in their work and follows up. Great to find someone who is happy to talk or help and give a Service
John Β· 17 April 2024
Agent replied Β· 23 October 2024
Dear John, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team
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1/5
TrustpilotNightmare
Absolutely awful. You update one and less than a hour later another will chase for an update. It was apparent that they were not communicating with each other which resulted in sharing similar information with different agents slowing down the process. When communicating information to the agents they will repeat the same questions which clearly showed a lack of professionalism and attention to detail. The agents will also bombard you with a constant influx of emails and phone calls. While I understand the importance of staying informed, the excessive frequency of their communication became overwhelming. It felt as though I was being inundated with updates that could have been consolidated or provided in a more organised manner. This constant barrage of communication often left one extremely frustrated, as it seemed like the estate agent lacked a clear understanding of the conveyancing process and time it takes to buy a house as there is often more parties involved. Agents also had a habit of agreeing to things with out communicating the same, this lack of consultation only caused further problems. Liz widdicombe was a nightmare to deal with, ever heard of personal space? You must not have many friends considering how you blow up peoples phones and inboxes if they do not respond to you straight away. It was very obvious the agents lacked understanding of a property transaction and was apparent that they were just greedy for the commission no regard for the those involved in the process.
Sal Β· 11 July 2023
Agent replied Β· 23 October 2024
Dear Sal,I am concerned to read your 1 star review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this for you. Many thanks. Kind regards, Asma Chughtai, Customer Relations Team
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5/5
TrustpilotVery knowledgable and helpful service
Very knowledgable and helpful service - know the area and their advice was invaluable. Great communication from the team, we worked with Millie who made the whole process of buying very smooth. Appreciated the attention to detail to each part of the process - would recommend for buying.
Esme Β· 16 September 2021
Agent replied Β· 23 October 2024
Dear Esme, Thank you so much for your comments, the team will be delighted you have taken the time to post these and award us a 5* review. I wish you well and hope that we can be of assistance in the future. Kind regards Asma Chughtai Customer Relations Team
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5/5
TrustpilotThanks Kiera!
Our property manager Kiera has been really helpful with all of our maintenance requests, keeping us updated with progress and making sure that everything has been fixed.
Hannah Β· 16 November 2023
Agent replied Β· 23 October 2024
Dear Hannah, Thank you for taking the time to leave a lovely review regarding Kiera. Kind regards, Asma Chughtai, Customer Relations Team
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5/5
TrustpilotExcellent service
Natasha and the team have been brilliant. A professional, proactive, hassle free service is what I was looking for, living abroad. Dexters has more than met my expectations.
Peter Β· 23 October 2023
Agent replied Β· 23 October 2024
Dear Peter, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Asma Chughtai, Customer Relations Team
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5/5
TrustpilotExperience made particularly good byβ¦
Experience made particularly good by Alex, a property agent here who is prompt replied and provides clear and helpful support.
Duncan Β· 15 April 2024
Agent replied Β· 23 October 2024
Dear Duncan, Thank you for taking the time to leave a lovely review regarding Alex. Kind regards, Asma, Customer Relations Team
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5/5
TrustpilotWell done, Dexters
I have been a property professional for over 40 years. I don't suffer fools for long, so it says a lot about Dexters' lettings agency and management teams that I've stayed with them for about six years. Anthony Grundy of Dexters has just successfully negotiated a slightly tricky renewal for us, striking the right balance between our wish for an affordable rent for our long-term tenant, whilst not having the mickey taken entirely, in what are challenging economic times for renters. Thanks, Anthony. Well done. DL, Chief Executive
Waterfront Β· 9 July 2023
Agent replied Β· 23 October 2024
Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma Chughtai, Customer Relations Team
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5/5
TrustpilotLedi Peka amazing property manager!
I am very happy by Ledi Peka service. She is very professional, friendly and helpful! I recommend Ledi Peka and Dexters team!Best wishes and Merry Christmas!Khrystyna
Π₯ΡΠΈΡΡΠΈΠ½Π° Β· 8 December 2023
Agent replied Β· 23 October 2024
Dear Π₯ΡΠΈΡΡΠΈΠ½Π°, Thank you for your kind comments regarding Ledi and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma Chughtai, Customer Relations Team
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5/5
GoogleGeorge helped us secure a great contract on a wonderful property, in exceptionally precarious and trying circumstances. Thank you George!!
Laura Β· 14 April 2024
Agent replied Β· 9 January 2025
Dear Laura, We really appreciate you taking the time to leave such lovely comments about George. They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Asma, Customer Relations Team
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5/5
TrustpilotMonika is always very attentive
Monika is always very attentive, thorough, professional and friendly.
SHARON Β· 22 October 2024
Agent replied Β· 23 December 2024
Dear Sharon, Thank you for leaving a 5* review.We look forward to seeing you again in one of our offices. Kind regards, Asma
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
