Trusted Agent profile · Lewisham
★★★★★
2,303 reviews across 2 platforms
44, Ladywell Road, Lewisham, London, SE13 7PZ, SE13 7PZ
Dexters's office in Lewisham, at 44, is rated 4.3 out of 5 across 2,303 reviews on two platforms, including 241 Google reviews rated 4.9. It won Gold in The Trusted Agent 2026 awards, one of eight awards Dexters won in 2026.
The Trusted Agent 2026 results for Dexters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Lewisham office, from every platform, shown as written. First names only.
5/5
TrustpilotWe had a window in our flat…
We had a window in our flat unexpectedly shatter this week, which ended up being more stressful than we anticipated due to delays and confusion around getting it repaired. Throughout the whole situation, Ryan Campbell, the property manager was absolutely fantastic. He took the time to listen to both me and my housemate, offered clear and practical advice, and made sure we felt genuinely supported.
5/5
GoogleAmazing short time in getting us an apartment and so so easy as well. Thank you so much Harry
We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma
5/5
TrustpilotI've previously been a Dexters tenant…
I've previously been a Dexters tenant since 2022 and whilst I have concluded my tenancy with them, I'd like to give Olivia Singham a big shout out for being so helpful in processing the end of my tenancy. She is very proactive and responsive, very flexible in terms of the demands from both the tenant and landlord side. Great job all around and many thanks!
5/5
TrustpilotOlivia Singam was really helpful upon…
Olivia Singam was really helpful upon our move in! All queries were dealt with promptly and efficiently!
5/5
TrustpilotAs a contractor, GSP Property Maintenance
As a contractor, I highly recommend Donalina Gargrupe‘a services. She is very professional and knowledgeable. Always helpful and friendly, when it comes to handling difficult situations she handles the situation very well, managing the communication between both parties, super friendly.
Dear Steven, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and Donalina will be thrilled to read this. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotElla from Dexters
Ella, as always is a great Representative for Dexters. Always polite, knowledgeable and helpful.
Dear Steve, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma
5/5
TrustpilotJoe was really helpful throughout the…
Joe was really helpful throughout the entire renting process, keeping in contact with updates regularly. He was direct and honest with his thoughts and turned around the listing in a speedy fashion. I'd definitely recommend.
Dear David, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team
5/5
GoogleI couldn’t be more satisfied with the service. Joshua made our house-hunting process incredibly smooth and efficient. He took the time to understand our needs and preferences. He was always prompt in showing us available properties that matched our criteria
Dear Gokul, We really appreciate you taking the time to leave such lovely comments about Joshua. They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotThanks Natasha and team
We have been renting the same property for the past five years and since the beginning, Natasha Bedenik and her team have always been very kind, polite, helpful and efficient. Thank you Natasha, Saad, Indrit and others. MD & KP.
Dear MD, Thank you for taking the time to leave such a greatreview, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
Trustpilotexcellent service
I would highly highly recommend coming to dexters, the staff here are incredible especially Khadija in the city and east team 3, she gave excellent service and helped answer all my enquiries and now all my issues are solved!
Dear Sameeya, Thank you for taking the time to leave a lovely review regarding Khadija. Kind regards, Asma Chughtai, Customer Relations Team
1/5
TrustpilotDisappointed !
Ed******. One of the sneakiest agent.He harassed us to let people do some works and we found out that they have been using utilities and had us pay for it. Hundreds of pounds...He just kept ignoring phone calls and emails and randomly replying to say that he is discussing with the company to get us paid back.I wouldn't trust dexters agents. They will lie to you and make you believe that you're having a good deal (e.g. asking to not discuss rent with neighbours, which I did obviously and literally had a group chat) then harass you to leave them a review on-line. SMH.And if the review is not positive, they will try to get it removed!
Dear FF, I am sorry to read your 1* review comments. I understand you are already in contact with our Area Director. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotThe Team made it extremely easy to move…
The Team made it extremely easy to move in. They addressed all of our concerns quickly and efficiently. Petros was always on hand to talk and he listened with ease.
Dear Rohan, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotJadasa is an excellent property…
Jadasa is an excellent property manager! Jadasa responds promptly to calls and/or emails and coordinates maintenance/repairs to be completed in a timely manner. Oftentimes things are repaired same day. I am grateful to have her managing our home.
Dear Alexandra, Thank you for taking the time to leave a wonderful 5* Google review. Jadasa will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotI submitted an issue in my flat and…
I submitted an issue in my flat and they get back to me promptly! Petros was really helpful and ensured that my concern will be resolved asap.
Dear Mohammad, Thank you for taking the time to leave a lovely review regarding Petros. Kind regards, Asma, Customer Relations Team
1/5
TrustpilotBAD EXPERIENCE WITH BUYING FLAT
Purchased our first flat from Dexters, they delayed giving us the key by ten days to give them enough time to paint and clean flat. After 10 days we received a filthy flat, with furniture left behind, not even one surface was clean. No paint either. They blamed it on 'third party'.Horrible experience. Would not recommend to work with them to buy property. We had the worst experience buying our first flat with them. AVOID AVOID AVOID
Dear AQ, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this further for you. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotI have immense gratitude for Jadasa…
I have immense gratitude for Jadasa Andjadiumi as she's helped me so much during my time with Dexters. Jadasa was always kind and professional with me. She was invested in finding solutions to my problems. Thank you so much!
Dear Alis, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
2/5
TrustpilotTook 10 months not to sell my flat
Dexters tried to sell a flat for me. The branch manager won my business by proposing a high valuation which in the end turned out to be unrealistic. However, I then received an offer quickly and accepted it. Then, in spite of my doubts about the buyer and several conversations with the guy at Dexters who was supposed to chase the buyer, 6 months later the buyer pulled out. Dexters put the flat back on the market and claimed to have found buyers who turned out to be false leads. After 10 months I gave up and used another, more realistic agent who isn't with a large chain of pushy salespeople. He gave good advice about pricing (and then about reducing the price), got an offer and has now taken the sale to completion. This positive experience has made me realise what a mistake it was to use Dexters in the first place.
Dear Philip, I am sorry to read your 2* review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this further for you. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotAlistair Maclean was a pleasure too…
Alistair Maclean was a pleasure too work with form a conveyancers point of view - willing to help but also willing to let us do our work and keep the parties happy and informed.
Dear DB, Thank you for taking the time to leave a lovely review regarding Alistair. Kind regards, Asma, Customer Relations Team
5/5
GoogleOne of the most professional and efficient estate agents I’ve ever come across. George Granger showed us a great property and the advice was spot on. Thanks George and Dexters team for helping us find a great new home.
Dear Seb, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotGreat Assistance from Mohammed Amin
I've been trying to get some work arranged in my property for several months without much success. However, Mohammed Amin was a great help and stepped in to get the access arranged as quickly as possible. Thanks Mohammed!
Dear Mathew, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma Chughtai, Customer Relations Team.
5/5
TrustpilotVictoria Nugent has been a great help
Victoria Nugent has been a great help throughout my move out process and further assistance on making this much more smoother. Thank you very much for all your support and constant updates for each stages.Wish you best luck!Kind regards,Nikhil.
Dear Nikhil, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotExcellent Service. Many Thanks to Mia
I assume everybody knows how difficult to rent a flat in the Uk for a first time…However I would say many thanks to Mia for making this happened for me. She’s been there anytime I need a help. She even answered my silly questions, guided me and helped me to get a beautiful flat. Many thanks.Kerem
Dear Kerem, Thank you so much for your comments, the team will be delighted you have taken the time to post these and award us a 5* review. I wish you well and hope that we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotBest letting agents
Their service is second to non . They are prompt and quick to resolve issues. Many thanks to Lorraine in the maintenance team kingston. Fantastic and hardworking lady
Dear Henry, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Asma Customer Relations Team
1/5
TrustpilotNot reliable service
The property management team responded very slowly, no updates and very little progress is made. Issues are dragging on and takes forever to be solved.When we first moved in our balcony lock was broken and it took in total 5 months to solved. The property was also very dirty and bugs were found.We were also left without hot water for 2 weeks which could have been solved much quicker if the team is more responsible.They takes a lot of time to get things solved even though they always promised to do it asap. We dont find the service reliable at all.
Dear Tra Nguet Tran, Thank you for providing further information, I am sorry to read your 1* review comments. I have passed them to our Area Director as we are keen to discuss this further with you and will be in contact. Kind regards, Asma, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Dexters, Lewisham won Gold; Dexters, Hampton won Platinum; Dexters, Twickenham won Platinum; Dexters, Isleworth won Platinum; Dexters, St Margarets won Platinum; Dexters, Teddington won Platinum; Dexters, Sunbury On Thames won Platinum; Dexters, Richmond won Platinum.
