Every review we hold for the Lewisham office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotGreat service from Donalina Gargrupe in…
Great service from Donalina Gargrupe in Kingston who has negotiated a very fair renewal of tenancy that benefits both the tenants and myself as landlord. Very efficient and Donalina keeps me well informed throughout the tenancy.
Tina · 10 February 2023
Agent replied · 23 October 2024
Dear Tina,Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotThank you Dunica and Poppy
I would like to thank 2 very special people namely Dunica Sinclair and Poppy for all there help and support finding a flat for my daughter. They have been amazing…..very professional yet friendly and personable. I cannnot recommend Dexters highly enough. Many thanks again from Jo Fairhurst
Jo · 26 September 2021
Agent replied · 23 October 2024
Dear Jo, thank you for taking the time to leave such a lovely review for Dunica and Poppy in our Clapham office. We are thrilled to read your review and wish you all the best. Kind regards Asma Chughtai Customer Relations Team
★★★★★ 1/5
TrustpilotTrespassed on my property and didn't negotiate on fees
I unfortunately had a very bad experience with Dexters Kentish Town and Camden. I instructed them to sell my London flat which took longer than we desired, despite me reducing their suggested sale price several times. Fair enough, Covid restrictions probably didn't help so it's hard to pin down the reasons for the lengthy sale process.One of their agents (accompanied by the buyer!) entered my property in May 2021 without my permission at a critical time towards the completion of the sale - a shocking incident which went against the agreed contract. The unannounced and illegal entering of my property resulted in lost income from a tenant who was unhappy that his privacy was invaded and the tenant vacated our property as a result. I asked the manager for a modest discount on their fees to reflect the lost income and trespassing on my property but this was declined. Avoid.
Matthew · 20 July 2021
★★★★★ 5/5
TrustpilotEfficient
Lilli Kelly at Dexters is very efficient, professional and a good communicator between tenant and landlord, providing a win win outcome for both parties. As a landlord i would highly recommend her.
Urvashi · 13 June 2023
Agent replied · 23 October 2024
Dear Urvashi, Thank you for your kind comments regarding Lilli and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
Trustpilot5 star service
Initially called up to make an enquiry and was greeted by Parys, who provided me exceptional customer service and answered all my questions. I would 100% recommend Dexters in Westbourne grove to anyone looking for a property. Request to speak Parys because he is honestly a star
Mr · 22 September 2021
Agent replied · 23 October 2024
Dear Mr Mckenzie, It’s great to hear that you have had a brilliant experience with our Westbourne Grove office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards Asma Chughtai Customer Relations Team
★★★★★ 5/5
TrustpilotFantastic experience working with…
Fantastic experience working with Dexters. Very professional team with great communication, Sam in particular was excellent in helping me secure a property and took us through the process step by step with no hassle. Would definitely recommend for anyone looking for a property in or around London.
Russ · 17 September 2021
Agent replied · 23 October 2024
Dear Russ, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards Asma Chughtai Customer Relations Team
★★★★★ 5/5
Trustpilotgreat service from Dexters’s maintenance team
Great service from Lorraine in the maintenance team at Dexters. Helped me to diagnose the problem I was having with my radiator. She then had an engineer come out quickly and fix the problem. Well done and thanks.
M · 25 November 2022
Agent replied · 23 October 2024
Dear M T, Thank you for your kind comments regarding Lorraine and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotSale
Advice, communication & performance in the sale of our property by Dexters, Chiswick office has been very professional & pleasing. George Steer lead the team impressively, secured 2 buyers (one of whom dropped out through no fault of Dexters) with preferred sale price being achieved. Well done.
Kevin · 16 September 2021
Agent replied · 23 October 2024
Dear Kevin, It’s great to hear that you have had a brilliant experience with our Chiswick office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards Asma Chughtai Customer Relations Team
★★★★★ 5/5
GoogleExcellent experience from Peter James Lee Green; Jordan Henry was extremely helpful and efficient at securing our new flat. All information was very clear and prompt, so thank you! The new flat is exceptionally clean and comfortable also.
Mabel · 12 November 2019
★★★★★ 5/5
TrustpilotMonika from the Finchley office
Monika from the Finchley office, displays the epitome of professionalism.
JASON · 17 September 2024
Agent replied · 23 October 2024
Dear Jason, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma
★★★★★ 5/5
TrustpilotPetros has consistently provided great…
Petros has consistently provided great customer service and communication, with timely updates and follow ups
Dilber · 24 June 2024
Agent replied · 23 October 2024
Dear Dilber, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotThis companies has an amazing team…
This companies has an amazing team working with them. I had Brian and he gave great customer support and was eager to answer any questions I had
Ethan · 16 October 2023
Agent replied · 23 October 2024
Dear Ethan, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleAngel-Lee was very helpful and prompt to respond to all enquires. Also gave very useful information and guidance to us as new tenants.
Aboli · 15 January 2024
Agent replied · 10 November 2024
Dear Aboli, Thank you for leaving a 5 star Google review.We look forward to seeing you again in one of our offices. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotLuis Bolis if Dexters Lettings
I recently used Dexters Mr. Luis Bolis for viewing an apartment for rental purposes . Our time was short and Luis. Went above and beyond to get us a viewing on a days notice. It’s a pleasure to work with diligent letting agents like Luis Bolis
Rajesh · 28 October 2021
Agent replied · 23 October 2024
Dear Rajesh, thank you for taking the time to leave us a 5* Trustpilot. We are thrilled to read that you have had a great experience with the team in Fitzrovia. Kind regards Asma Chughtai Customer Relations Team
★★★★★ 5/5
TrustpilotSpeedy response
During my tenancy Dexters have responsive and usually very sympathetic to issues with the property I was renting. My agent, Petros, was always very speedy and helpful.
Alessandro · 9 October 2023
Agent replied · 23 October 2024
Dear Alessandro, Thank you for taking the time to leave a wonderful 5 star review. Petros will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 1/5
TrustpilotIgnorant, unprofessional and patronising
This agency are totally unprofessional. They hold landlords in contempt and regard the whole process as a number crunching exercise. Mystery how they have grown so big. Just monstruous.
James · 16 August 2023
Agent replied · 23 October 2024
Dear James , I am sorry to read your 1 review. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this for further you and have your address removed. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 1/5
TrustpilotDexters lettings in Kew leave a lot to…
Dexters lettings in Kew leave a lot to be desired. Get everything in writing and don’t assume they will follow professional standards.
Michael · 30 January 2024
Agent replied · 23 October 2024
Dear Michael, I am sorry to read your 1* review comments. I understand you have already been in touch with the Area Director in relation to the matter. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotBoiler Issue Resolved
Kudos to Olivier Babylone for attending to our issue in the flat. He was able to deal with the matter at hand professionally. Thank you very much.
Jeff · 5 October 2023
Agent replied · 23 October 2024
Dear Jeff, Thank you for your kind comments regarding Olivier and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotAmazing Customer service with Myra from…
Amazing Customer service with Myra from the Honor Oak branch. She is always quick to replay to emails and deals with any issues swiftly!
Kasialukasik · 13 December 2023
Agent replied · 23 October 2024
Dear kasialukasik, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotDexters have been incredible to work…
Dexters have been incredible to work with. Cos and Wasim have really looked after us. We secured a viewing with one of their properties and securing an offer within a week, they know what they're doing! Can't recommend the Wimbledon office highly enough.
Kelly · 15 March 2022
Agent replied · 23 October 2024
Dear Kelly, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and the team in our Wimbledon office will be thrilled to read this. We hope that we can assist you in the future. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotSuper friendly & informative!
Nicole B recently showed me around a property in Streatham and the experience was great! She was super friendly and open to questions, gave lots of great info about the property and would happily go with her for future viewings. Thanks for your time, Nicole! :)
Annabelle · 23 September 2021
Agent replied · 23 October 2024
Dear Annabelle, It’s great to hear that you have had a brilliant experience with our Streatham office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards Asma Chughtai Customer Relations Team
★★★★★ 5/5
TrustpilotHardest working agent in Kingston
Challenging market but they kept their foot on the gas to find a buyer and the sales progression was fab through the conveyancing process. Well done the Surbiton Office!
Tim · 7 August 2023
Agent replied · 23 October 2024
Dear Tim, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotGood customer service
Good customer serviceAnd we are very happy with the service we received.Cheers
Jinhai · 1 August 2024
Agent replied · 23 October 2024
Dear Jinhai, Thank you for leaving a wonderful 5* review. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotQuick maintenance turnaround
Quick maintenance turnaround! Tara, on the maintenance team, was super helpful in expediting a washer/dryer issue I had. She was able to help arrange for someone to come out on a Saturday to fix it. Great experience!
Blair · 22 November 2022
Agent replied · 23 October 2024
Dear Blair, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Asma Chughtai, Customer Relations Team.
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