Trusted Agent profile · Lewisham

Dexters Honor Oak reviews in Lewisham

4.4

★★★★★ Great

2,265 reviews across 3 platforms

61 Honor Oak Park, London, SE23 1EA, Lewisham, SE23 1EA

Dexters's office in Lewisham, at 61 Honor Oak Park, is rated 4.4 out of 5 across 2,265 reviews on three platforms, including 278 Google reviews rated 4.7.

Google logo

4.7 / 5

278

Reviews on Google

This office

Facebook logo

3.0 / 5

2

Reviews on Facebook

Business-wide

Trustpilot logo

1,985

Reviews on Trustpilot

Business-wide

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Reviews

Every review we hold for the Lewisham office, from every platform, shown as written. First names only.

5/5

Trustpilot

Dexters Notting Hill

Everyone knows how hard it can be to deal with all problems and issues coming up here and there in our homes, but it makes a big difference when you have right people working in agencies. I just want to say the big big thank you to Dexters and especially property manager Carl. He’s always very supportive, responsive and ready to help. I’m having such smooth and great experience. I highly appreciate everything he’s done for me and just made my life easier. Thank you very much Carl and thank you Dexters for hiring such great professionals!

Daria · 11 September 2024

Agent replied · 27 October 2024

Dear Daria, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma

5/5

Google

Dexters were amazing throughout the process in finding me and my partner our new home. In particular, Harrison was brilliant throughout the process and made us feel that we were in safe hands!

Coraleigh · 25 August 2024

Agent replied · 24 October 2024

Dear Coraleigh, Thank you for your lovely words and for leaving a 5* review. We are delighted that your experience with us couldn’t have been any better and the team in our Honor Oak office will be so pleased to read this. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Asma, Customer Relations Team

5/5

Trustpilot

Thank you to Verity and Harry for all…

Thank you to Verity and Harry for all of their help and hard work throughout the process - I have already recommended Dexters to my friends that are looking to buy. Couldn’t recommend the team highly enough and very grateful for all of their help, guidance and consistent communication throughout the process.

Lydia · 19 July 2023

Agent replied · 27 October 2024

Dear Lydia, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Asma Chughtai, Customer Relations Team

1/5

Trustpilot

I have used this estate agent incompetent stafffor…

I have used this estate agent for letting my property for nearly 4 years. For the first three years, I couldn’t fault them, but the staff have Changed hands and I would not recommend them. The majority of staff are incompetent they make so many mistakes and their Fees are high. I did complain to the director and it was a waste of my time. My last tenancy agreement they failed to put in a break clause and I’m now unable to break free of them unless I give them vast amounts of money. Although I have to ride this out, I will not be using them again in the future. I do not recommend them.

Charlotte · 8 September 2024

Agent replied · 27 October 2024

Dear Charlotte, I am sorry to read your 1* review comments. I understand that our Area Director has already been in touch to discuss this further with you. Kind regards, Asma

5/5

Trustpilot

Excellent problem solving skills

I moved in to a new property and received the inventory. The inventory had the hoover in it and the hoover was broken. I contacted George at Dexters and he sort the issue immediately in a very smoothly way. Thanks George for sort this out so quick.

Juan · 21 November 2023

Agent replied · 27 October 2024

Dear Juan, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Thank you to Letting Agent Angel-Lee to arrange such a promptly viewing and get us through the whole process of letting very easy and smoothly. Very approachable and friendly staff, easy to deal with. It was our pleasture!

Vera · 27 May 2024

Agent replied · 24 October 2024

Dear Vera, Thank you for leaving a wonderful 5 star Google review. Kind regards, Asma, Customer Relations Team

5/5

Trustpilot

Thank you Pam for excellent support

Having previously had some disappointment with Dexters in general I have found that Pat Simmons has gone out of her way to be proactive in providing 1st class support to my letting/property and has kept me informed all along the way. Thank you Pam, it makes a difference!

Tina · 25 October 2023

Agent replied · 27 October 2024

Dear Tina, Thank you for taking the time to leave a lovely review regarding Pam. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Petros review

Petros was a very friendly guy and very considerate. Good person to work with. He also made sure that baby’s face is not visible on the pictures which I really appreciated.

Ecrin · 20 September 2024

Agent replied · 27 October 2024

Dear Ecrin, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Asma

5/5

Trustpilot

A huge thanks to Joe Read and his…

A huge thanks to Joe Read and his letting Team for all of their efforts! He is always responsive and helpful.Property was let in very short period of time and for good value! I will consider Joe and his team in the future for this property

Jose · 7 December 2023

Agent replied · 27 October 2024

Dear Jose, Thank you for taking the time to leave a lovely review regarding Joe and the team. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Nasra is great!

Nasra was one of the best and most efficient people I have ever dealt with in property! She made me feel seen and heard, nothing was too big of an askI have no doubt Dexters will always be on hand to help me if I need

Nicola · 4 December 2023

Agent replied · 27 October 2024

Dear Nicola, Thank you for taking the time to leave a lovely review regarding Nasra. Kind regards, Asma Chughtai, Customer Relations Team

3/5

Trustpilot

Issues with marketing letters

EDIT: I have received a swift resolution to the below issue and so I have amended my review accordingly. Since reaching out to Dexters (which was lovely and helpful) I have since been bombarded by sales post. I asked to be removed from the list and yet the letters keep coming. It's roughly one a fortnight. The latest letter contains inaccurate information about my property being for sale which it is not, with an agent I've never spoken to and at a price its never been listed at. Having already tried to speak directly to them, I'm now feeling ignored and frustrated that I keep having my time wasted.

Nicola · 30 August 2024

Agent replied · 27 October 2024

Dear Nicola, I am sorry to read your 1* review comments. I understand that our Area Director has already been in touch to discuss this further with you. Kind regards, Asma, Customer Relations Team

5/5

Trustpilot

Overcoming a challenging Tenancy

After experiencing some challenges with a tenant, Joe and his team at Dexters were extremely supportive in navigating the best way forward. Offering professional and friendly advice. They were able to adapt quickly in finding a solution and have responded to my many questions very swiftly.

Joanna · 28 November 2023

Agent replied · 27 October 2024

Dear Joanna, Thank you for your lovely words and for leaving a 5* review. Kind regards, Asma Chughtai, Customer Relations Team

1/5

Trustpilot

Terrible experience

The house was handed over to us in disastrous conditions regarding dirt, garbage left by the previous tenants that was never taken away, humidity on the walls, and a bad smell. After several emails completely ignored by the agency, we had to spend our own money to restore the premises to a livable condition (additional professional cleaning and purchase of a dehumidifier).During the rental period, we suffered a water leak that flooded the house. Dexter left us in these conditions for almost a month because, according to them, it was not their responsibility. When we left the house 2 months before the end of the contract out of desperation, the agency, at the end of the rental period, asked to withhold a huge amount from the deposit, accusing us of leaving the house dirty and damaged. Despite the physical and moral damages we suffered, we still cleaned the house before leaving. In conclusion, I highly recommend staying away from such people who, in addition to being unprofessional, unavailable when it comes to their responsibilities, and greedy, only care about the customer when they have to sell, abandoning them immediately after to face problems alone and only making themselves heard to collect payments.

Domizia · 27 August 2024

Agent replied · 27 October 2024

Dear Domizia, I am sorry to read your 1* review comments. I have passed them to our Area Director as we are keen to discuss this further with you and will be in contact. Kind regards, Asma, Customer Relations Team

5/5

Google

Sophia was great throughout. She worked hard to get the deal over the line at the end and worked in our client (the buyers) interest to exchange the day before their wedding!

Rosie · 25 August 2024

Agent replied · 24 October 2024

Dear Rosie , Thank you for taking the time to leave a lovely review regarding Sophia. Kind regards, Asma, Customer Relations Team

1/5

Google

Dexters wanted to photograph my property as I found out my property was being sold. Tried to be helpful and even wasted my lunch break getting keys cut for them, wasted an hour driving there and back to drop them off. I cleaned the night before and left in a really nice state. Still trying to be helpful, even though I am potentially losing my home. They came to take the photos and I came home from work to find all my stuff had been rifled through and my flat left a mess. Even to the point the toilet roll had been taken off the toilet roll holder and chucked on the floor? Wrote an email to complain and have been ignored. If you’re a tenant, don’t expect to be treated with any ounce of dignity or respect.

Lucy · 25 August 2024

Agent replied · 24 October 2024

Dear Lucy, I am concerned to read your comments and have passed them to the Director of our Honor Oak office. I am sorry your experience with us has not been as we would have expected. We will be reviewing this and will be in contact to discuss further. Kind regards, Asma, Customer Relations Team

1/5

Google

Yet again, Dexters continually disappoint. After begging me to delete my last google review, they sold my property with an immediate move in, even though my tenancy ends in March 2025. I am now being pressured to leave my tenancy early after gully furnishing an unfurnished flat. Saw the brochure today, and they never even tried to market it as tenant in situ. Illegal and degrading. UPDATE: Have sent 3 separate emails asking why the flat was listed available to move in with an active tenancy agreement. The manager Tal, is communicating with my landlord but ignoring me. Extremely suspicious behaviour.

Lucy · 25 August 2024

Agent replied · 24 October 2024

Dear Lucy, We are sorry to read the contents of your review and understand you have been in touch with the Area Director in relation to this. Kind regards, Asma, Customer Relations Team

5/5

Trustpilot

Shayan Waziri made my experince a 5*…

Shayan Waziri made my experince a 5* experience, he has helped me with my inquiries and he is extremely professional and helpful. Shayan is a big credit to the company and because of this experience, I am very satisfied with the service and will continue working with Dexters as a tenant.

Mr · 19 July 2023

Agent replied · 27 October 2024

Dear Mr Taha, It’s great to hear that you have had a brilliant experience with Shayan. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Selling and buying

They kept us up to date with everything on hand to help with any problems.Alistair and Kate made our move go very smoothly and hassle free,Yes we would recommend them to any.

Robert · 24 August 2024

Agent replied · 27 October 2024

Dear Robert, Thank you for your lovely words and for leaving a 5* review. Kind regards, Asma, Customer Relations Team

5/5

Trustpilot

Dexter's the best agents for property

Ever since my mother and I started using Dexter's to manage and let our property which we had been doing ourselves for at least 20 years it's the best move we've ever made.They are so professional, they found good quality tenants, they helped refurbish the house and with maintaining it.

Kanak · 14 June 2026

5/5

Trustpilot

Full manged letting service

We have used Dexters for many years for a fully managed letting service and have never had any problems with there service

Mr · 15 May 2026

Agent replied · 28 May 2026

Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma

5/5

Trustpilot

5/5 Service

In my opinion, i am surprised on how amazing coming to dexters truly was. The staff are top notch. Khadija and her team, city and east team 3 are recommended by me massively. The work they put in to solve my problems are of high status.

Musa · 15 November 2023

Agent replied · 27 October 2024

Dear Musa, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Responsive experience for renters

Dominic has been very responsive in managing my experience in a new flat. Very proactive in communicating with the landlord and getting issues resolved as quickly as possible. Thanks very much!

JF · 2 September 2024

Agent replied · 27 October 2024

Dear JF, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team

5/5

Google

Vanya was fantastic and so helpful from start to finish. Could not recommend her more. She made the entire process stress free. Thank you Vanya!

Shannon · 3 December 2024

Agent replied · 10 December 2024

Dear Shannon, Thank you for taking the time to leave a lovely review regarding Vanya. Kind regards, Asma

5/5

Trustpilot

The whole team in Dexter is super…

The whole team in Dexter is super helpful and always very attentive to our needs. Daragh, in a particular moment of challenge, was very thoughtful and thorough. Thank you so much for taking care of us!

Carlotta · 5 June 2024

Agent replied · 27 October 2024

Dear Carlotta, Thank you for taking the time to leave a wonderful 5* review. Daragh will be thrilled to read your kind comments. Kind regards, Asma, Customer Relations Team

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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