Trusted Agent profile · Lewisham
★★★★★
2,334 reviews across 2 platforms
369 Brockley Road, London, SE4 2AG, Lewisham, SE4 2AG
Dexters's office in Lewisham, at 369 Brockley Road, is rated 4.3 out of 5 across 2,334 reviews on two platforms, including 238 Google reviews rated 4.9.
Tell us what you need and we'll put you in touch. Dexters Brockley hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Lewisham.
Every review we hold for the Lewisham office, from every platform, shown as written. First names only.
3/5
TrustpilotWe are leaving a review to recognise…
We are leaving a review to recognise the good communication we have received from Cerrone Downer at Dexters. He has helped us navigate many situations with our rental property and given us clarity and quick responses. he has a welcoming personality and he had been professional in dealing with situations that arise. We value the advice we receive from him.
1/5
TrustpilotDon't use Dexters.
Let out a property - fully managed service with Dexters between Aug 2021-Aug 2023 Management fees 18% They did nothing. 0. The tenants sub let the property -Dexters did not check, intervene, even though emails and phone calls, they confirmed they suspected.The tenants left the property damaged, items missing. Dexters took over 2 months to process the deposit return, and I still have not seen any money from the held deposit.Utterly useless. Take ages to respond, by phone or email.
Dear Aruna, I am concerned to read your comments and have passed them to the Director of the relevant office. I am sorry your experience with us has not been as we would have expected and we will be in touch with you shortly to discuss further. Kind regards, Asma Chughtai, Customer Relations Team customerrelations@dexters.co.uk
5/5
TrustpilotTia was extremely helpful in resolving…
Tia was extremely helpful in resolving the issues with our landlord, and have continuously tried to fix the issues at the flat.
Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma, Customer Relations Team.
5/5
GoogleWe are really glad we chose Peter James in Brockley to sell our house. They have been professional and friendly throughout the whole process. Jamie kept us informed at every stage and went that extra mile to ensure the sale went smoothly and as stress free as possible. We highly recommend.
Thank you for the wonderful review and for taking the time to share your feedback with Peter James. Our priority is customer service and we are ecstatic that we met that mark! All the best for the future!
5/5
TrustpilotDexters has been letting four of our…
Dexters has been letting four of our properties for many years.Recently Donalina Gargrupe has been dealing most efficiently and promptly with some repairs in one of the properties which is much appreciated.
Dear Danuza, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
4/5
TrustpilotMy experience as a small landlord
Dexters have taken over from my previous Management Company and so far the change over has gone smoothly with no disruption to the service.I had a new tenant recently in one property and there has been a number of issues that have needed dealing with. They have kept me informed and are always easily contactable for advice and clarifying any issues that have arisen. (Olivier Babylone)Dexters appear to have a number of reliable (If expensive) contractors to carry out any works and checks necessary in a timely fashion.
Dear Iain, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Olivier, and hope we can help again in the future. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotThe team at Dexters including Fahima
The team at Dexters including Fahima, Sertan, Racha is great. They are professional, always happy, responsive and caring. I always feel comfortable and happy to deal with them.
Thank you for taking the time to leave a lovely review regarding Fahima, Sertan and Racha. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotBEST PROPERTY MANAGEMENT
I am very happy that Dexter take over the management of the building where I live. They had been very professional, proactive and supporting all the times for any issue in the building.As example this morning, I send an email to Dexter Acton complaining about the switch of the boiling and the lady Ms Georgina Mcconnell working there send me straight away an electrician to fix it 10 minutes after receiving my complain. Honestly, no one can do better.I recommend highly Dexter specially the agency based in Acton.
Dear Yamina, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotExcellent service from Dexters property management team
Just wanted to give a mention to Idris (property manager) who is always so polite and a pleasure to deal with. Any time an issue arises he responds quickly and is excellent at keeping you updated. He is a breath of air. Also, want to mention Alton, who rearranged his diary to fit in a visit yesterday and fix a lock, and also very helpfully looked at a number of issues we have with our windows. Also, a very pleasant person to deal with and an extra star for covering his shoes when he came into the property!
Dear CB, We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and we look forward to hearing from you in the future should you require our services again. Kind regards, Asma Chughtai, Customer Relations Team
1/5
TrustpilotTime wasters - just another misleading estate agent
Classic misleading estate agent practice of advertising properties on zoopla/rightmove that were SSTC days/weeks ago, calling you back for your details, repeatedly pressuring you to speak with their own mortgage advisors, only to finally mention the property is no longer available. Time wasters.Edit in regarding response from Dexters: seemingly no attempt to contact me has been made (not that I wish for any), and the property is yet still showing as for sale, only serving to support my above review comments.
I am concerned to read your comments and have passed them to the Director of the office. I am sorry your experience with us has not been as we would have expected and someone shall be in touch with you shortly. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotKhadija has been supporting me on a…
Khadija has been supporting me on a variety of matters with regard to the property management. She is very diligent, professional and helpful.
Dear Nick, Thank you for leaving a 5* review.We look forward to seeing you again in one of our offices. Kind regards, Asma, Customer Relations Team
1/5
TrustpilotDexters not responding to queries
My experience of renting with Dexters has been very poor. For the second time, I'm having to use the complaints procedure to escalate issues to their management team because my emails do not get responded to. I have been waiting for roughly 5 weeks now for someone to help me allocate the right fuse box for this flat, so that a smart metre can be installed. I have waiting for the same amount of time for the heater manuals to be sent to me, so I can set up the radiators correctly for the winter period. I chase up emails on roughly a weekly basis and occasionally I receive a reply (saying someone will look into it) but never answering my query. The most recent exchange I had was with a person who stopped responding all together. When I contacted somebody else to find out why that was, I was told the person has left the business and they would now be picking up my queries. It's been another two weeks without responses since then. I have voiced to Dexters several times that I am really frustrated about this situation but these emails have also been ignored.When I moved in to the property, I occasionally called the office in the hope to speed things along. I have stopped doing this, too, because my experience has been that the person I needed to speak to was never available, I then needed to explain my issues to several different people and any promise that I would receive a call back was never held. I have informed the landlord of this experience as well because I think it's important they are aware of the service their tenant is receiving from Dexters.
Dear P, I am sorry to read your 1 star review. I am concerned to read your comments and have passed them to our Area Director. Someone shall be in touch shortly. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotManagerial solutions
Annie always answer promptly with an excellent rapport.Annie presents solutions and manage the expectations very well.I am happy to recommend Annie as property manager - it is a peace of mind!
Dear Ernani, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotAlistair Maclean was an absolute…
Alistair Maclean was an absolute pleasure to deal with and made my job much easier.Wish all companies could have someone like Alistair. Thank you Alistair
Dear Kholelwa, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotI spoke to Donna today regarding her…
I spoke to Donna today regarding her email to us, she explained everything and I understood..she is very helpful and talked to me very polite. Thank you so much for Donna..
Dear Rosie, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotIdris has been resourceful and…
Idris has been resourceful and enthusiastic in negotiating the best boiler model and price, then overseeing its installation. Thank you it’s been a pleasure working with you. .
Dear Luke, Thank you for taking the time to leave a lovely review regarding Idris. Kind regards, Asma Chughtai, Customer Relations Team
1/5
TrustpilotAs a landlord- Avoid
As a landlord, it has been a horrible experience. In return for charging a 13% commission- tenants get to not pay rent, steal white goods from the property, inspection reports are not done and there is a general lack of care or responsiveness. We were told we need to: chase the tenant, lodge a police report, go to small claims…. All on the landlord. Dexters had arranged a floor to be replaced in the previous tenancy, work was dodgy and then we were asked to pay for the cost to replace again… I asked dexters to chase up with their appointed contractor….. nope - it was up to us to go to our insurer? Or pay again. Avoid.
Dear Ajay, Thank you for your review although I am disappointed to hear your experience with Dexters has not been what we would have hoped for. Feedback is really important to us and we are keen to discuss your concerns, however, I am unable to find your details on our database. Please could you kindly email me at customerrelations@dexters.co.uk and we will then look into this for you. Kind regards, Asma Chughtai, Customer Relations
5/5
GoogleOn our long search for a home, Joe was always super responsive to all our comms, was very patient with us as first time buyers and willing to offer advice.
Dear Jacques, your comments are much appreciated for Joe. Sorry we couldn't assist this time, but maybe in the future. All the best. Kind regards Naomi Murdoch, Director of Customer Relations
5/5
TrustpilotFantastic Service!
Dexters have provided an extremely helpful and efficient service from the offset! Their responses are always fast and their Lettings Hub Portal is easy to use. Irina is always really friendly and has kept us well informed throughout all stages of our letting process. I would recommend Dexters to all!
Dear Peggy, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards Asma Chughtai Customer Relations Team
5/5
TrustpilotElizabeth Tavener-Parkhurst has been…
Elizabeth Tavener-Parkhurst has been helpful and kind during my check-out process. She has refunded my overpaid rent and is chasing my deposit. Hopefully everything will go smoothly. 5 stars for her.
We really appreciate you taking the time to leave such lovely comments about Elizabeth. They will be so pleased to read your 5 star review. Please do not hesitate to contact the team in the future. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotThanks for the professional service…
Thanks for the professional service provided by Rai Gega, Tenanct Manager, for helping me with the tenancy change progress!
1/5
TrustpilotHorrible experience
I never put review but I want to put this time of my experience to be a good red light for other people don’t rent their property with this agency At the first they found me a horrible tenant as she was a single mum and in the end destroyed everything which gas cooker washing machine dishwasher beds sofa dining table and chairs and also decorations from kitchen till bedrooms and bathroom Got solicitor to rid of them from my home The agency gave me this solicitor from their company which delayed my court hearing 2 months because of the lack of this agency information they supposed to send them all to solicitor on time but they didn’t Didn’t get any support from them because they supported tenant more than me as I paid them £150 every month for all the things I asked but they’ve never done anything correct as I asked for. In the end I asked about deposit which they should discuss with me about that and I found they give deposit back to tenant which I told them I am not happy to give all the deposit back to tenant because she didn’t pay the last rent also, Please do not trust this agency. They just use landlords for their business without help and support
Dear Bahar, I am sorry to read your 1 star review. I am concerned to read your comments and I understand we are in contact with you currently to resolve the issues. Please do not hesitate to contact us at customerrelations@dexters.co.uk moving forward. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotGreat experience
I have been renting from Dexters for several years, and during that time Natasha Bedenik has been brilliant, always helpful and kind. Natasha is a real pleasure to deal with!
Dear Jeremy, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotKirlon Sanchez @ Dexters
We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us if you have any queries. Kind regards, Asma
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Dexters Brockley hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Lewisham.
