Every review we hold for the Lewisham office, from every platform, shown as written. First names only.
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5/5
GoogleAs a first-time buyer, I found the whole experience particularly stressful, largely due to difficulties with my solicitor. The process took 5 months and there were points where the whole sale was on the verge of falling to pieces. Ellie Coveney, from Peter James, was extremely helpful throughout, not only by being supportive about the whole situation but also by chasing up my solicitor and making sure and purchase was going ahead smoothly. Thanks Ellie and Peter James, you allowed me to keep my sanity! :)PositiveProfessionalism
Claudio Β· 25 October 2022
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5/5
TrustpilotDexters, do not lose this gem
Rented for almost 1.5 years, had to move due to change in jobs: we have had an excellent experience from start to finish with Dexters.
Gokay Β· 16 September 2026
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4/5
TrustpilotOn a process of renting a one bedroomβ¦
On a process of renting a one bedroom flat, managed to book a viewing on the same day, thank you to Jaden support and flexibility. My offer has been accepted on the next day, All the paperwork is now in place and his manager Liz is keeping me updated with the approvals progress. Fingers crossed π€
Angelica Β· 24 September 2021
Agent replied Β· 22 November 2024
Dear Angelica, Thank you for the Trustpilot Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind Regards, Asma Chughtai Customer Relations Team
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5/5
TrustpilotExcellent service
Excellent service, made the process easy and straightforward.The team are very knowledgeable and helpful. Really friendly and reliable. When picking up keys they even called and booked up a cab for me, Nina was extremely helpful. 100% recommend!Thank you.
Consumer Β· 4 August 2023
Agent replied Β· 25 October 2024
Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma Chughtai, Customer Relations Team
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4/5
TrustpilotNasra Said leaving her post as my property manager
I was very sorry to hear that my property manager with Dexters, Nasra Said, will be moving to another department. She has spoiled me with her efficiency and her dedication to her job and she will be difficult to replace. Always caring, always listening, doing her best to keep her clients happy.I wish her the best of luck in her future post and I will miss her.
Frosso Β· 18 September 2024
Agent replied Β· 25 October 2024
Dear Frosso, We really appreciate you taking the time to leave such lovely comments about Nasra, They will be so pleased to read your 4* review. Please do not hesitate to contact the team in the future. Kind regards, Asma
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4/5
TrustpilotArchive and Ryan were very professionalβ¦
Archive and Ryan were very professional in keeping us informed of properties appropriate for us.
Sasha Β· 18 November 2024
Agent replied Β· 22 December 2024
Dear Sasha, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Asma
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5/5
TrustpilotGreat to work with you guys.Remiβ¦
Great to work with you guys.Remi daniels helped me alotβ¦
Imran Β· 19 May 2026
Agent replied Β· 25 May 2026
Dear Imran, Thank you for leaving a 5* review.We look forward to seeing you again in one of our offices. Kind regards, Asma
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5/5
TrustpilotAlistair Maclean was excellent inβ¦
Alistair Maclean was excellent in progressing from his end of the sale chain and was a pleasure to work with. He has a great manner and is a highly effective sales progressor keeping me updated all along the way until completion. Thanks for all your help.
Stuart Β· 21 December 2022
Agent replied Β· 25 October 2024
Dear Stuart,We really appreciate you taking the time to leave such lovely comments about Alistair. They will be so pleased to read your 5 star review. Please do not hesitate to contact the XXX team in the future. Kind regards, Asma Chughtai, Customer Relations Team
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5/5
TrustpilotMission achieved
Rafi and George were a good team and all were positive and helpful. It was a rollercoaster ride but all was achieved within a decent period of time.
Mh Β· 4 April 2024
Agent replied Β· 25 October 2024
Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team
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5/5
TrustpilotI worked with Esta to complete my veryβ¦
I worked with Esta to complete my very painful purchase. She was brilliant throughout the transaction, regularly checking in, chasing my solicitor, chasing the seller and their solicitor. She helped significantly with the frustrations and stress of the issues we faced and all the while being super friendly and polite.
Dan Β· 5 July 2022
Agent replied Β· 25 October 2024
Dear Dan, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Asma Chughtai, Customer Relations Team
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5/5
TrustpilotEunice Sona has been very helpful...
Eunice Sona has been very helpful, professional and supportive throughout our renting process! A very kind and trustworthy agent who I strongly recommend for a great and efficient experience.
Carolin Β· 13 March 2024
Agent replied Β· 25 October 2024
Dear Carolin, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team
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2/5
TrustpilotDisappointing
We approached Dexters to rent out our property. Initially they were very helpful. When we were ready to move ahead I asked for a copy of the agreement we would have to sign with them. Despite chasing them up, we have had no communication from them since then. I don't know if they just couldn't be bothered with the admin but we have now taken our business elsewhere. Very disappointing.
Rob Β· 22 July 2024
Agent replied Β· 25 October 2024
Dear Rob, I am sorry to read your comments and would like to look into this further for you. If you could please contact me directly with more information at customerrelations@dexters.co.uk and I can ensure that this is investigated by the appropriate person. Kind regards, Asma, Customer Relations Team
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5/5
TrustpilotOur experience so far with Dexters hasβ¦
Our experience so far with Dexters has been outstanding. Iβd especially like to thank Tia for her amazing work and effort in making sure that any issues we had with our flat has been taken into account and soon to be fixed. Thank you again for being accommodating and great help
Heidi Β· 16 May 2022
Agent replied Β· 25 October 2024
Dear Heidi, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldnβt have been any better and Tia will be thrilled to read this. We hope that we can assist you in the future. Kind regards, Asma Chughtai, Customer Relations Team
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5/5
GoogleHaving dealt with many estate agents over the years I can honestly say that Dexters in Brockley have been the best. From the initial appraisal with Micheal through to moving home, their service has been faultless. We appointed 2 estate agents in the beginning and Dexters was the only agent to bring a constant stream of quality applicants, securing us a buyer pretty quickly in a difficult market situation. Harry then went above and beyond to keep everything moving along - keeping in constant contact and helping out with some tricky situations. So it goes without saying that Dexters get a 5 star review from me! Their formula, sales approach and customer service has all been exemplary.
Thank you for all of your help!
Denise Β· 29 December 2023
Agent replied Β· 24 October 2024
Dear Denise, Thank you for leaving a wonderful 5 star Google review. Kind regards, Asma Chughtai, Customer Relations Team
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5/5
GoogleI can not recommend Lee at Peter James enough. Due to his continued perseverance, attitude and honesty we have just exchanged on a chain that includes selling our flat and buying another property - both managed by Peter James. From pricing, photos marketing, to offer - and then managed to exchange - it would not have happened without Lee pushing it forward.
Matt Β· 26 October 2019
Agent replied Β· 24 October 2024
Hi Matt,
Thank you for taking the time to write such a wonderful review. We really appreciate it. Wishing you well in your new home.
Kind regards
Peter James
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1/5
TrustpilotDear neighbors at W2 3AF,
Dear Dexters,I want to clarify: I posted two photos of lists. The original list included limescale and walls. In the second list, not a single item was included after we sought permission to use the wall and addressed the limescale references. They are being more tricky. I havenβt shared this with my Twitter and Facebook yet, but Iβve shared it with my local website. I am 100% certain they are being tricky, and now Iβm confused about who is behind it.Long story here but please read if you can.These photos (cannot post here so you can see at google reviews)were taken during the handover. Is this considered messy or not? Please take a look and let me know. If what Iβm saying isnβt entirely accurate, I donβt have time to share it publicly here.I am writing to share a concerning experience regarding my tenancy at Queens Garden W2 3AF. Having recently moved out on November 8th, I find myself facing an unsettling situation with the landlord.Despite being diligent tenants, my husband and I have not received our deposit back. The landlord has attributed this delay to water marks from the washing machine, dishwasher, and alleged issues with wall paint, concerns initially communicated one and a half months ago. Despite sending ten emails seeking resolution, there has been no response until today.In light of these circumstances, we are considering legal action. However, I feel compelled to highlight the unreasonable behavior of the landlord. While the nature of their claims remains unclear to us, I wish I could publicly share the check-in and check-out list to shed light on the situation.I urge fellow residents to be aware that the landlord is exhibiting unusual conduct, insisting on renovations as if the property were brand new. Our tenure of one and a half years was concluded through their agent, during which we faced no issues. Even when the landlord addressed a water leak in the bathroom, necessitating special tiles and rendering one main bedroom bathroom unusable for three months, we accommodated the inconvenience without complaint.It is perplexing why our deposit is being withheld on grounds that seem entirely unreasonable. If anyone has encountered a similar scenario, your guidance would be immensely appreciated. We, as tenants who consistently maintained peaceful occupancy, paid rent punctually, and handed over the property in excellent condition, seek assistance.They want us to pay Β£1,808.00.I strongly and confidently state that I am willing to pay may be 50% Β£125 for cleaning, even if itβs not necessary. However, the entire list of charges is completely inaccurate, and we can legally approve it.Thank you for your attention to this matter.Sincerely,Heather
Hyo Β· 21 December 2023
Agent replied Β· 25 October 2024
Dear Hyo joo Lee, I am really disappointed to read your comments. I am aware the Head of Property Management is in communication with you regarding your concerns. Please feel free to provide more details at customerrelations@dexters.co.uk. Kind regards, Asma Chughtai, Customer Relations Team
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5/5
TrustpilotI have been with Dexters for over 20 years
I have been with Dexters for a number of years. The service has always been excellent. Christian and the team are always responsive, professional and knowledgeable. They go the extra length to provide great service.
Tony Β· 11 October 2023
Agent replied Β· 25 October 2024
Dear Tony, Thank you for your kind comments regarding Christian and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma Chughtai, Customer Relations Team
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5/5
TrustpilotProperty Management
Iβve been with Dexters for nearly five years and have found Christian Pengelly to be brilliant when it comes to managing my property.
Ellie Β· 18 September 2026
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5/5
TrustpilotPrompt responses
Iβve been extremely impressed with how fast and efficient Olivia Singam (Property Manager) has been with a number of issues relating to our property.
Anu Β· 12 September 2026
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5/5
Trustpilot100% satisfaction
My experience with ( DEXTERS). This is the first property I have ever rented and the service has been second to none from the very beginning. From the initial viewing to signing the contract, everything was made so easy and straight forward by the staff at (Peter James ) as possible as at then . I was with them from 2018, before DEXTERS took over. They are nice friendly and easy to deal with team , never had any problems, and any reports have been dealt with immediately. The team of workmen are polite & friendly as well, they leave the property just how they met it . I would miss my small cozy place . I am extremely happy with the service I have received and everyone I have spoken to or emailed in the office have always been kind and very helpful. The Highlight for me is with VIRAJ, he broke the news that my house was up for sale , it broke my heart, but he was extremely professional, He very supportive throughout the process of my house search, constantly making sure that I was fine . In the process I lost my dad. The Long and short of it all is that VIRAJ @ Dexter's property management is professional, efficient and most of all he has a human heart . God bless you VIRAJ may all your dreams come through Amen!
Isioma Β· 18 December 2023
Agent replied Β· 25 October 2024
Dear Isioma, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team
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5/5
TrustpilotMyra is the best
Myra is the bestMyra has looked after my property since I became a landlord in 2017. She goes above and beyond to help the tenants have a good experience and make life easy for me.
James Β· 6 October 2023
Agent replied Β· 25 October 2024
Dear James, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma Chughtai, Customer Relations Team
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5/5
TrustpilotElla was super friendly and helpfulβ¦
Ella was super friendly and helpful during a viewing, following up with our questions over email too following the appointment. Thanks for your continued help to find us a property.
Zelie Β· 29 January 2024
Agent replied Β· 25 October 2024
Dear Zelie, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Asma, Customer Relations Team
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5/5
GoogleI was a bit late for my viewing and Luca was so lovely and understanding. He showed us around a property and answered all my questions. Very helpful π β¦
Suada Β· 28 January 2024
Agent replied Β· 24 October 2024
Dear Suada, Thank you for taking the time to leave a wonderful 5* review. Luca will be thrilled to read your kind comments. Kind regards, Asma , Customer Relations Team.
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4/5
TrustpilotHelpful and very pleasant property management
We have found that both Jessy and kiah, but in particular Jessy, are always available and ready to help solve any issues that come up with the tenant and/or other departments. I'm pleased we convinced our tenant to renew and continue through Dexters.
Janet Β· 15 February 2023
Agent replied Β· 25 October 2024
Dear Janet, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.