Every review we hold for the Lewes office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe've been with BPM over 10 years & can honestly say the service has always been supportive & reliable. From start to finish Darren made what can be a stressful process feel straightforward & reassuring. Thanks to him we’ve now found our dream house just in time for Christmas, which means more than I can say. A huge thank you!
T · 14 January 2026
Agent replied · 14 April 2026
Thank you ever so much Tiffany, that is very much appreciated and I hope you have a lovely Christmas in your new home!
Best wishes
Darren
★★★★★ 5/5
GoogleI have always been very impressed with the service/help I received from all of the team at BPM. Darren, in particular, was incredibly helpful when, five years ago, I needed to find somewhere to rent quickly in Lewes. Now, five years on, I've just purchased the property :) and Darren was once again brilliant in facilitating the move/paperwork.
Thanks so much to Darren and to everybody at BPM!
Theresa · 14 August 2025
Agent replied · 14 April 2026
Hello Theresa, thank you for your very kind words, it has been an absolute pleasure and I wish you all the best fro the future! Very best wishes, Darren
★★★★★ 5/5
GoogleWe strongly recommend BPM. Our letting process went very smoothly. Staff are very friendly and professional. Thank you Roger for your all of your help throughout our entire 2 years renting the property.
Nathan · 14 August 2025
Agent replied · 14 April 2026
Thank you Nathan and we wish you all the best!
Darren Bradley
★★★★★ 5/5
GoogleI had a great experience when renting with BPM, Darren was nothing but extremely helpful, friendly and easily contactable. Will definitely contact them again if we need to find another property.
Rebecca · 14 August 2025
Agent replied · 14 April 2026
Thank you ever so much Rebecca, you and Kieran were great tenants and I would be very happy to help you again in the future. Best wishes, Darren
★★★★★ 5/5
GoogleExcellent service thanks. I definitely recommend Darren and his team at BPM.
Alexica · 14 August 2025
Agent replied · 14 April 2026
Thank you for your lovely review, you know where we are if you need BPM again! All the best Darren
★★★★★ 1/5
GoogleVery bad experience wouldn't recommend at all we had a number of break ins to our property by someone with a key. Police where called and investigated Darren was unaware of the investigation.
We also had mice in the loft with one decomposed mouse. Property was a one bed 1960s small flat. The flat was in a bad way with mould,damp and infestation. We paid for the pest control but was refunded by the council after this was not paid by the landlord. I also had to get a grant to update the fuse box as the landlord refused to pay for the copper wired fixed box from the 1960s.
Property was well out dated (1960s) for environmental health needs who investigated the property and advice the landlord to update the property what was done after some pushing on our part. We moved out by our own choice as we was offered a nearly built property with more space.
Our deposit wasnt returned in full it was deducted £75 for carpet cleaning what was done before had but Darren wasnt convinced we had so to get our full deposit back we had to pay £75 for the extra cleaning then we got the full deposit back. All of the cleaning requirements were made but bpm didnt believe we had even though we spent the whole weekend cleaning the property.
I would strongly say we won't be using bpm with the experience we had but thats because of our dreadful experience.
Alex · 9 June 2019
Agent replied · 8 June 2023
This review is borderline libelous. They can't say things like "criminal bits" without justification and we have never been contacted by the Police in connection with any property in nearly 29 years.
The flat was not "infested with rats" one skeleton was found of a baby mouse/rat that had clearly been there a very long time but the landlord paid the full cost of the pest control work and paid for a hole to be filled on the outside of the building, which may or may not have been where an animal could get it.
The full deposit was returned to them and no deduction was made for carpet cleaning.
We were never contacted by the Police regarding people allegedly entering the property and if the people were caught on CCTV why did the Police not catch anyone, we were never shown any such CCTV evidence.
Would you kindly explain on what grounds you were discriminated against, the landlord was aware you were in receipt of full housing benefit and were unable to work for health reasons so that is surely the complete opposite of being discriminated against?
No grant was ever obtained by the landlord and they paid for the brand new gas central heating system to be installed from scratch themselves.
Please substantiate your claim that "we are well known to Environmental Health"? We do contact them when we need advice but our dealings with them on any professional level are extremely limited, this is just another wild accusation, and exaggeration, full of inaccuracies like the rest of the review.
★★★★★ 5/5
GoogleI've rented properties managed by BPM for over seven years now and they've been consistently decent. They've been quick to address any niggles, respectful, considerate and generally professional in how they conduct themselves. I don't think you can ask for much more as a tenant.
Dan · 14 September 2025
Agent replied · 14 April 2026
Thank you ever so much for your kind words Dan, and I hope you enjoy your new home with us as well!
★★★★★ 5/5
GoogleA big thank you to Darren and his team at BPM for your excellent service recently. Every aspect of finding a new tenant was dealt with efficiently and professionally.
Heather · 28 March 2024
Agent replied · 14 April 2026
Thank you for your kind words Heather and it has been a pleasure being your agent!
Best wishes
Darren
★★★★★ 5/5
GoogleI enjoyed 15 years of great service from Darren Bradley and his team looking after my property in Lewes. They were always professional, prompt, efficient, and with a friendly personal touch. Highly recommended.
Rebecca · 14 September 2025
Agent replied · 14 April 2026
Thank you ever so much Rebecca, it has been a pleasure, do get in touch if there is ever anything else I can help you with.
Best wishes
Darren
★★★★★ 5/5
GoogleBPM has helped me find my happy home. Roger and everyone else I’ve spoken to there has been helpful, kind and friendly every time. Thank you all!
Shivani · 11 August 2025
Agent replied · 14 April 2026
Thank you very much Lil, we all very much hope you will enjoy your new home!
★★★★★ 5/5
GoogleWe're new tenants in a property that Darren and his team let to us and are now managing. They have been absolutely brilliant. It is so good to be dealing with an agency that is human, and treats tenants like humans too.
BPM were honest and fair during the process of letting the property, and now we've moved in have just gone out of their way to sort out some initial minor problems for us at the property. Not problems that were their fault, but problems they took full ownership of as the landlords' agents and just sorted for us, professionally and efficiently.
If, one day, we're lucky enough to own a property locally to rent out, I will definitely remember BPM. Meanwhile we're looking forward to our time as tenants in a property they manage.
Guy · 9 June 2019
★★★★★ 5/5
GoogleBPM Lewes have been my letting agent for over 8 years, I cannot fault Darren and his team. I highly recommend them, great friendly, caring team xx
Cassandra · 29 March 2022
Agent replied · 8 June 2023
Thank you ever so much Cassie and thank you for being a great tenant!
Best wishes
Darren
★★★★★ 5/5
GoogleDarren was brilliant. Was so helpful and patient. It was so freshing to find an agent who took such a personal level of care.
Brilliant services and such reasonable fees. Highly recommended 5 ⭐
Toni · 9 June 2019
Agent replied · 8 June 2023
Thank you Toni, I very much hope that I can be of service to you again in the future.
★★★★★ 5/5
GoogleWe have used BPM for the past 8 years. Nothing is too much trouble for Darren and his amazing team and as a Landlord you know your property and tenants are in the best of hands. The are super-responsive, proactive and calm under pressure …
David · 14 April 2024
Agent replied · 29 October 2023
Thank you ever so much David, it has been a pleasure working for you and I am just sorry that the property has been sold but would love to help you with anything else in the future. … More
★★★★★ 5/5
GoogleBPM have been an absolute pleasure to rent with over the past year and I could not fault Darren, Zelie, Nicky and the rest of the team. Nothing was too much trouble and they are a friendly and professional estate agents who genuinely care about their tenants. Would highly recommend them to anyone in the Lewes and surrounding areas!
Ellie · 14 April 2021
Agent replied · 8 June 2023
Thank you Ellie, that is very much appreciated!!
Best wishes
Darren
★★★★★ 5/5
GoogleI've recently been a tenant in a Lewes property managed by BPM for 9 years and over that period they have always treated me in a friendly and professional manner. When things went wrong/broke they fixed them promptly, they conducted annual …
Kevin · 14 April 2023
Agent replied · 8 June 2023
Thank you Kevin, that is very much appreciated.
All the best for the future.
Darren Bradley
★★★★★ 5/5
GoogleDarren is great - very well manner, always on time, professional and easy-going.
Ania · 9 June 2017
Agent replied · 8 June 2023
Thank you Anita, it is always nice to hear that my hard work is appreciated.
★★★★★ 5/5
GoogleHave used BPM for over 20years, excellent property knowledge, advice and service. Very approachable and helpful staff.
Andrew · 28 March 2024
Agent replied · 14 April 2026
Hello Andrew
I really appreciate your lovely review, it has been an absolute pleasure working for you!!
All the best
Darren
★★★★★ 5/5
GoogleHaving just bought an investment property I approached Darren Bradley at BPM in Lewes to give me a rental valuation, to help me find a tenant, take a deposit and provide a tenancy agreement for letting it out. All this was done with the …
Martin · 14 April 2021
Agent replied · 8 June 2023
Many thanks indeed Martin, it was a pleasure to help you and I will be happy to again any time you need me.
Best regards
Darren
★★★★★ 5/5
GoogleOver the past 8 years I have rented three properties from BPM and it has always been a smooth and hassle free experience, Darren and all the team have always been so friendly and helpful, I would highly recommend them.
Belinda · 14 April 2020
Agent replied · 8 June 2023
Thank you Belinda, you have always been an excellent tenant and wish you all the best for the future.
Kind regards
Darren Bradley
★★★★★ 5/5
GoogleA would happily recommend BPM and all the staff to those wanting agents who listen and respond. The best agents we have had!!PositiveResponsiveness, Quality, Professionalism, Value
Jackie · 23 October 2021
Agent replied · 8 June 2023
Thank you Jackie, wishing you all the best for the future.
Best wishes
Darren
★★★★★ 5/5
GoogleFriendly and personal service. A fantastic agent to rent from.
Graeme · 14 April 2021
Agent replied · 8 June 2023
Thank you Graeme!!
★★★★★ 5/5
GoogleI appreciate your kind professionalism dealing with renting the flat
Zukyserper · 14 April 2021
Agent replied · 14 April 2026
Thank you for your kind words, it is very much appreciated, and please contact us if we can be of further help to you in the future.
Best regards
Darren
★★★★★ 5/5
GoogleExtremely helpful
Marian · 29 March 2023
Agent replied · 8 June 2023
Many thanks Marian, always happy to help!!
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