Every review we hold for the Letchworth Garden City office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleSure! Here’s a polished and sincere Google review you can post for Fine & Country, specifically praising Sara Poulton:
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⭐️⭐️⭐️⭐️⭐️
We recently bought our new home through Fine & Country, and we were lucky enough to have Sara Poulton managing the sale. From start to finish, Sara was absolutely fantastic, friendly, reliable, and always well-informed. Having moved from rented accommodation, we really appreciated how smoothly she helped guide us through the process.
She went the extra mile throughout, always quick to respond to any questions and proactive in keeping everything on track. One of the standout things was how well she liaised between us and the seller to agree on exchange and completion dates that worked for everyone, something we truly appreciated.
If we ever decide to sell our home in the future, we wouldn’t hesitate to use Sara again. Highly recommended!
Chris · 23 July 2025
★★★★★ 5/5
TrustpilotAn excellent service from start to completion
Fine and Country have just sold our house in Wales. We found their service excellent. Gareth conducted the viewings and always informed us that he was there ready for the clients viewing. He also gave us feedback directly after the viewing. He was always professional, positive and polite. Fine and Country Wales also used a company ASAP who followed through with buyers and both parties solicitors. This kept us informed daily at the progress of the sale. I could not recommend Fine and Country enough. Excellent service, excellent people. Thank you.
Richard · 11 December 2025
★★★★★ 1/5
TrustpilotDisappointed
I have been pondering completing this review for several weeks and have now decided that I really ought to do so. We instructed your agent Pip Holden to sell our property for us in August 2023, I actually sought her out as we were very impressed with her professionalism when she showed us around another property previously. Let me say first of all that Pip is very personable and I persuaded my husband that we should use her services.
Suzanne · 4 January 2024
★★★★★ 5/5
GoogleBuying a new home is always complicated and stressful, but Verity and Jason at F&C made the process as smooth as possible. I am really grateful for their patience and persistence, and for looking for solutions when there were bumps in the road. You were always available by email and phone when I was looking for quick answers, which was so important. Thanks a lot.
Matt · 27 March 2022
Agent replied · 13 June 2024
Thank you so much Matt for your kind words about two of our staff members, Verity and Jason. It is lovely to hear that you felt that we exceeded your expectations and are thrilled that our persistence (and your own!) in the end paid off for you and you managed to secure your dream home in Letchworth. We wish you all the happiness for you and your family and a smooth move next week!
★★★★★ 5/5
GoogleVerity and the team at North Herts F&C were incredibly helpful throughout the purchase process for our new home. Verity was always responsive and went above and beyond in pushing all sides to move forward to exchange and completion as quickly as possible. I would thoroughly recommend F&C for their professionalism and support through what is always a challenging process.
Kate · 16 April 2022
Agent replied · 13 June 2024
Thank you so much Kate for your positive comments about your recent experience with Verity and our team. We are delighted to have been able to assist you throughout your purchase and it is always brilliant to see that you would recommend us to other would be buyers and sellers. We would like to wish you all the happiness in your beautiful new home!
★★★★★ 1/5
TrustpilotNo response to telephone voicemail or emails...
Shocking that an estate agent doesn't respond to voicemail messages I've left to enquire about viewing a property that I'm interested in purchasing.
Bhav · 2 July 2026
★★★★★ 5/5
GoogleThe team at F&C have been great. From determining a price, identifying a purchaser and dealing with the tortuous process of a complex chain they have always been responsive and on the case.
Thanks to Dominic, Mathilda and Jason
Richard · 16 April 2022
Agent replied · 13 June 2024
Thank you Richard for your lovely review of your experience with our team. We are thrilled to hear that we met with your expectations throughout the sales process (despite the challenges as you mentioned along the way!). We would like to wish you all the best with your future endeavours and thank you for choosing us at F&C to sell your beautiful home.
★★★★★ 1/5
GoogleWe had a pre-market valuation carried out and although Fine & Country's fees were higher than most other Agents they stressed that they focused on customer service. We had explained that we would either sell or rent if the need arose and we asked for a rental assessment too. Unfortunately we never heard back so we rang the Agent to see about the rental value to enable us to decide which route to take if we were to go on the open market. The gentleman who carried out the sales valuation told me he would get the rental company to write to us with their thoughts on value. 2 weeks later....nothing! We rang and no-one answered so we left a voicemail 5 days ago still nothing! If this is an example of their so called superior customer service If we do decide to sell or rent it won't be through this company!
Helen · 16 April 2021
Agent replied · 13 June 2024
Hi Helen, we are sorry you had not heard back from us. Unfortunately we did inform you at the time that our valuer had very suddenly been made to stay at home due to having to self isolate and was not in work, which was why your request was delayed. Upon return we did get straight back in contact with you and relayed all the information including a rental valuation which you required at the time. We do wish you well for your future endeavors and are truly disappointed we could not reach the service levels on this occasion.
★★★★★ 5/5
GoogleI would like to express how pleased we are with Jason, Jamie & Emily from the Letchworth Branch for their excellent professionalism from the first meeting with Jason through to the sale in just one day. Wow! we could not have asked for anything more from an Estate Agent who kept us informed every step of the way through the Sale Process. Once again, well done and I would recommend Fine & Country to anyone who wants a professional and reliable service.
Jennifer · 27 March 2020
Agent replied · 13 June 2024
Thank you so much for your positive review of your house sale. You have a wonderful property which certainly helped in securing the buyers that quickly! We are delighted with the lovely comments and are all pleased that we could be of service in successfully assisting you in your move.
★★★★★ 1/5
TrustpilotFrightening and traumatic experience
Frightening and traumatic experience: When I got back to Brocco on the Park, a Fine and Country hotel, at 1.30am, sober, after attending a 50th (the reason for my stay) the door was locked. No one answered the phone, nor my knocking at the door, or the doorbell. After many panicked attempts, including calling my husband and waking him up to ask for help, I called my friends whose party it was and got a cab across town to sleep on their sofa. I had very little sleep. At least I had somewhere to go. The hotel had a night porter, but he must have been sleeping on the job. Also they were supposed to give me a code for the door, which they did not do. I was cold, tired and afraid to be stranded on my own in the middle of the night. My essential medications along with the rest of my carefully packed belongings were in the room.
CJ · 1 June 2023
★★★★★ 5/5
Googlecannot fault this company. really glad that we chose fine and country.
went above and beyond when upper chain problematic. We are now moved. Thank you Dominic
Malcolm And Celia
Malcolm · 16 April 2021
★★★★★ 5/5
GoogleBased on Dominic's professional support in our property search, I would unhesitatingly recommend him and the agency to anyone looking to sell their property in the area. Thoughtful, thorough, reliable, available and quick to respond.
Third · 27 March 2022
Agent replied · 13 June 2024
Thank you so much for your kind words towards Dominic, one of our key members of our North Hertfordshire’s sales team. We are thrilled to hear that your experience was positive when looking to purchase your next home and we understand that you have since successfully had your offer accepted on one of our properties listed for sale. So congratulations!
★★★★★ 5/5
GoogleVery good to deal with while purchasing my new property, very professional and friendly
Peter · 14 June 2020
★★★★★ 1/5
TrustpilotWhat a diva!
Chris · 23 September 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
