Connells Leighton Buzzard reviews

★★★★★ 5/5

Google

We enjoyed working with Connells and want to thank Robbie and his team for their continuous support. Robbie's market knowledge and the fact that he went the extra mile to make our house selling experience stress free made a difference. Considering they sold most of the houses in our neighbourhood made them on obvious choice. But the fact that they took care of everything from photos to conveyancing with minimal effort from our side made a huge difference, especially when having a baby and relocating. Regards, Codrut

Codrut · 26 October 2022

★★★★★ 5/5

Google

I was buying a property on my own and didn't have a clue. It was a really scary time for me but Phil at Connells was amazing. He always answered my emails and calls quickly, kept me informed of what was going on and talked me through any queries I had. I trusted him and he made the whole experience very straightforward and easy. When I picked up my keys, I was so excited and I could tell Phil was happy for me which was lovely. I was even given a welcome to your new home box of goodies from Connells. Best Estate Agent I have ever dealt with.

Judi · 26 October 2022

★★★★★ 5/5

Google

Absolutely amazing experience so far. Taylor showed us around the property and was so personable and knowledgeable. She knew the answers to every question we had, pointed out key aspects of the property, and even showed us round the property early as another estate agent had let us down at a viewing before. She made it an enjoyable experience. Robbie was a great help in the office when we came in. Michelle was also so unbelievably helpful and reassured us of the process and made us really feel we were getting the best possible mortgage deal. Thank you to all the team for your help so far.

Thea · 26 October 2022

★★★★★ 1/5

Trustpilot

Needlessly Aggressive & Disgusting Breach of Data Protection Regulations

Recently sold a home with Connells - Fairford Leys. We'd used Connells before and wanted a specific agent in their town centre branch who we knew personally and had used before, but after enquiring were diverted to a marginally closer branch. That seemed a bit 'nit-picky', but whatever. Fast forward almost a year and we finally made it to completion, after a very drawn out and stressful process with lots of hiccups. In the sales-driven world of estate agents, we sensed that the long saga of our move frustrated them, but we weren't going to settle for a house with subsidence! We were encouraged to use their "Connells Home Conveyancing" service, which we took them up on because it meant a small refund of some fees later on and our buyer was already using the local solicitor we'd wanted. Big mistake! We also utilised their mortgage broker, who was very accommodating and competent, but for some strange reason saw fit disclose our private information to members of the public!? The outcome of which was that my wife ended up having to employ a solicitor to fight off her employer, who had found out we were moving as a result of this data breach and was pressuring her to quit (which would have ironically put the mortgage application in jeopardy). We still haven't decided where we're going to take it after the other thing that recently happened with Connells.The reason choosing Connells Home Conveyancing was a big mistake was because at completion they did two things wrong: 1. They overpaid stamp duty on our purchase to the tune of £2500 & 2. They also made accounting errors on the completion statement that resulted in Connells Estate Agent not being paid their sale fee in full. The stamp duty was paid at the old rate rather than the newly-announced one. But whilst this announcement came early on completion day, we didn't complete until the end of the day and so were eligible. This was widely available information in the public domain and I tried to call and email Connells Home Conveyancing to ensure we paid the correct sum, but they couldn't be bothered to look at it. Instead, they left me to chase HMRC for a refund via post (yes, that's their process) which could take weeks! I went in to Connells Estate Agent on completion day and they, incorrectly, advised me that we weren't eligible too. But the worst of it was that, because of their accounting error, the estate agent didn't get paid their full fee at completion. This resulted in the branch manager giving us just 24hrs to pay the balance or face debt collection! How quickly the mask fell off once all that was left was to settle the bill. Through no fault of our own and due to the incompetence of Connells Group, we are now out of pocket over £3500, plus the cost of the solicitor. We also find it funny how when they want money they're owed (because their own people messed up) it's 24hrs or bailiffs, but we are also due a refund of the photography fee for using Connells Home Conveyancing, we have to write to head office then wait 28 days for them to make a simple bank transfer. Of course, we paid in order to avoid the hassle and are now left flabbergasted at the rudeness, incompetence, privacy breaches and threats from Connells. A totally unnecessary sequence of events and a completely over-the-top response, no doubt driven by some meaningless sales deadline. We wouldn't recommend Connells or their partner services to anyone after this and looking at the other reviews on here it seems we're not alone. Avoid!

Tom · 30 September 2022

★★★★★ 1/5

Trustpilot

Connells is a terrible agency that you should not work with

Connells is a terrible agency that only cares about you until the contract is signed. After being exemplary tenants for over 2 years, we have received zero support or flexibility. Despite the standard practice in the UK, they refused any 'rolling contract' options, forcing us into rigid fixed terms.

GK · 25 March 2026

★★★★★ 5/5

Trustpilot

Mortgage Advisor Thomas is Amazing at Connells Worcester

At Connells in Worcester branch they have an amazing mortgage advisor with lots of experience and can help you to work out what you need to do with the basics of reading payslips, knowing what your deposit will get you, and help you go through the mortgage process.

Customer · 28 March 2026

★★★★★ 5/5

Google

Exceptional service by the team in Leighton Buzzard particularly Robbie. Swift responses and professional conduct.

Claire · 25 October 2024

★★★★★ 1/5

Trustpilot

2 minutes ago

2 minutes agoNEWI have had an appalling experience with Connells as a buyer. I made an offer on a property in March which was accepted. I believe Jack lied to me throughout the entire process. I got my mortgage offer immediately as Jack insisted on having it place before proceeding. The offer expired end of August so I asked Connels (Jack) what would happen in the event of reaching this deadline. He told me that the seller would move in with her son and effectively break the chain. This simply wasn't true. As the deadline approached I requested thiat the vendor break the chain. The reposnse from them was that wasn't going to happen as her son lived with his wife and 3 kids. After trying to find out about the status of the sellers putchace, coincidentally 2 days later the seller pulled out because their sale fell through. This again is according to Jack and I simply don't believe it. I should speak with the vendor directly and see what the position is. Thanks Connels, your lying and pushyness for my mortgage deal is simply going to cost me £1000s I will never buy a property through you again. And maybe have the guts to give me the news yourself next time you coward

Mick · 28 July 2022

★★★★★ 5/5

Trustpilot

Sophie has been great

Sophie has been great! I have relocated for a new job and she helped me find the best place that ticked all of my boxes - making the relocation run smoothly! Prompt communication and very informative. I was accommodated for when needing a virtual viewing which was very helpful.

Abby · 17 September 2024

★★★★★ 5/5

Google

I had Robbie come out to value my Mum's property for probate purposes. Robbie was friendly, easy to talk to, and clearly knew his stuff. In the end, we marketed the property with a different agent but only because that agent was already assisting my Mum's partner with finding his new property. Had it not been for that, we would definitely have gone with Connells.

Mike · 26 October 2023

★★★★★ 5/5

Google

Connells Leighton Buzzard were brilliant throughout my house purchase. Robbie helped me find my dream house after missing out on a couple of properties. Robbie also kept the process stress free and fun. Phill was then amazing at progressing the purchase, doing everything promptly and being very reassuring the whole way through the purchase and keeping on top of solicitors on my behalf. Fantastic. Could not recommend these guys enough, their dedication is incredible. Thank you.

Xavier · 26 October 2022

★★★★★ 5/5

Google

The connells team have been fantastic to work with, offering great advice and giving regular updates. Thanks to Robbie in particular for his professionalism and positive attitude. It made all the difference!

Tom · 26 October 2023

★★★★★ 1/5

Trustpilot

Highly highly don't recommend…

Highly highly don't recommend bridgfords mortgage advisor in burnley, an absolute disgrace, don't fall for the sweet words she use's, horrible person inside.

Ify · 3 September 2026

★★★★★ 1/5

Trustpilot

Long Contract

From the start my experience has been terrible with 32 weeks contract High Fee's do not enter or commit yourself into any long contract.you then have to lower the price they don't lower the fee.you are still left after this period with no sale.

Patrick · 4 April 2026

★★★★★ 1/5

Trustpilot

Appalling Service from Connells North Swindon

My Son has recently purchased a flat through Connells North Swindon Office. I have not had a worse experience with an estate agent. It started off on the wrong foot where they credit scored and approached my son about a mortgage without his permission. There were some delays and challenges and we got a fair amount of help whilst we were still targeting a pre Christmas exchange. As soon as that was missed we had no support - assume bonuses are paid on completionsI'm used to the estate agent being there through the process and helping to resolve any issues encountered. No such luck here - disappeared and wouldn't respond. I also emailed and left a message for the branch manager to call me - surprise, no one did.This was his first purchase so needed support through the process - appalling service - avoid using if you are expecting any help and support. They seem to be solely focused on targets and bonuses

Steve · 5 April 2022

★★★★★ 1/5

Trustpilot

Connells should be Ashamed

I realise now I should have read the reviews below before agreeing to let Connells Leighton Buzzard deal with the sale of my house. Ironic as Leighton Buzzard is also home to the head office. Without doubt the most traumatic experience I have ever had. It is clear that any company that has a Trust Pilot score of 1.9 and 74% of all reviews are bad, has no concern for its customers or its reputation. In short, stay well clear and find an Estate Agent where Customer Service is at the top of the list. Unless of course you like months of heartache, Non Communication, Lies and poor service. Ironically you get all this and then have to pay them a fee despite you doing all the work!Quick tip, when your house sell is going down the pan, do not get discouraged. Just go to the Estate Agent your buyer is using. Chances are they will step in and rescue he deal for their customer and as such you also.Without doubt the worse company I have ever had the miserable experience of dealing with.

Michael · 17 February 2022

★★★★★ 1/5

Trustpilot

Im selling my property with them

Im selling my property with them, i would not recomend or ever use them again. 1 viewing no feed back, no communication and locked in for 6 months.

Debbie · 24 July 2026

★★★★★ 5/5

Google

Phill, Michelle, Gemma, and the whole Connells Leighton Buzzard team were pleasure to work during our house buying process. As first-time buyers, we particularly appreciated their patience and helpfulness, from taking the time to fully understand our needs and desires, to fitting as many viewings as possible into our weekend trips from London, and guiding us through the purchase process once we found our new home. We heartily recommend their services. Jeff & Andi.

Jeffrey · 29 January 2024

★★★★★ 5/5

Google

Sophia was so friendly and knowledgeable from the off set. With regards to the property I viewed. she gave interesting buying points. Sophia gave me her time without any hesitation. A real little GEM for Connells. We pay a lot of money for what we are buying or selling and she was worth her weight in gold! (As we say) star girl!!

Enid · 26 October 2023

★★★★★ 5/5

Google

Michelle has been the utter professional with dealing with our mortgage queries and being successful in gaining a mortgage offer. I would highly recommend to anyone in the area looking for anything mortgage related. Gemma and the team in the office have also been great when viewing and dealing with any queries around buying. They have been a pleasure to deal with!

Luke · 26 October 2023

★★★★★ 5/5

Google

Brilliant service! Taylor was brilliant from the get go. As soon as we walked into the property and she was showing us around, she had sold it to us. Extra points for being very knowledgeable and friendly. Robbie was also an absolute star throughout the whole process, and Michelle was brilliant in helping us secure a mortgage in such a short time.

Matthew · 26 October 2023

★★★★★ 1/5

Trustpilot

Unprofessionalism towards tenants

Rented a property from Connells, at the end of term landlord tried to exploit and grab the deposit and Connells acted like they can’t take any responsibility. Connells were the ones rented the property and should’ve taken some responsibility.

Arslan · 1 May 2026

★★★★★ 1/5

Trustpilot

Ineffective

Ineffective , unprofessional, avoid . Deliberately undervalued a property. Saffron building society should be ashamed using them

J · 28 September 2026

★★★★★ 5/5

Trustpilot

Excellent Mortgage Advisory Service at Connells Cambourne

I recently worked with Andy, Connells Cambourne's mortgage advisor, and I'm thrilled with the service. From start to finish, Andy provided expert guidance, ensuring I found the perfect mortgage fit. His professionalism, clear communication, and commitment to customer satisfaction were outstanding. We finally purchased our first home. I highly recommend Andy for anyone in need of top-notch mortgage advice.

Yomna · 18 December 2023