Every review we hold for the Leicester office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotWhat an amazing and helpful estate…
What an amazing and helpful estate agent in Lymington. We bought our home in the New Forest through them and Andrew and all the team at all times were so professional, kind, helpful no pressure but at all times in contact to help us with such a huge decision on the home we wish to buy. Recommended lawyers, surveyors and any other contacts we should need moving into a new area. 4 years and now downsizing and looking to buy or rent. Again team Spencers reach out with all the support we should need.
Jane · 3 September 2026
★★★★★ 5/5
TrustpilotLaila Green viewing.
Laila was extremely helpful and efficient, allowing us to take our time at the viewing, also was very responsive to our questions. She was also very customer focused and informative about the property and area. Presents as a warm and very professional person.
Dawn · 30 March 2026
★★★★★ 5/5
TrustpilotEmily has been amazing the whole…
Emily has been amazing the whole process soo quick and very polite and helpful.
Lily · 23 September 2026
★★★★★ 1/5
TrustpilotContinually ignored by Spencers Birstall
Joint sale between Spencer's and purple bricks, Spencers didn't get the sale. I moved in almost 3 weeks ago and have asked multiple times to have the for sale board removed. They continue to ignore me. I just want them to collect this flipping for sale board, how difficult can this be. If they can't organise this, how could you trust them to sell your house effectively....
Chris · 17 August 2026
★★★★★ 1/5
TrustpilotSo disappointing experience with…
So disappointing experience with Spencers. I don't think they are professionals. I don't believe their reviews in Google are true. We had the worst experience like tenants. Katy and Naomi let us down. So the things now escalated to Property Ombudsman. Please tenants and landlords and any other people who are using their services look after your rights! Keep your evidences and report Spencers to Property Ombudsman like I do.
Desislava · 15 April 2026
★★★★★ 1/5
TrustpilotNot worth 1 star
I wouldn’t even give Spencer’s Syston or the actual overall company a 1 star! I had the worst experience buying a property. Lack of communication you have to keep chasing for updates. Lies about the property I brought. Took it to head office and even appealed and I got nothing apart of a rubbish apology! I will never deal with Spencer’s again.
Poonam · 23 April 2026
★★★★★ 1/5
TrustpilotAbsolute Thieves.
Over 2 years since i moved out still have not seen a penny of my deposit. Absolute thieves being incredibly rude over email, anyone working there should be ashamed at what they do to people. I will be taking legal action for far more than the original amount owed.
Jonathon · 9 July 2026
★★★★★ 5/5
TrustpilotSpencers of Lymington
Our property has been sold through Spencers of Lymington who are first class. They are all helpful highly professional people, efficient and friendly who knew all about what was happening throughout our sale and Neville went that extra mile advising us from beginning to end. We thoroughly recommend them without any hesitation.
Jacqueline · 2 September 2024
★★★★★ 5/5
TrustpilotWigston Team Highly Rated
We can't speak highly enough of Spencers Wigston. The entire team is oustanding.
Mr8lueSky · 13 August 2026
★★★★★ 2/5
TrustpilotI didn't have a great experience with…
I didn't have a great experience with Spencer's. The photos and write-up about the property were good, and the house sold in just two days, so they didn't have much to do. However, it took over five months to complete the sale, and I didn't receive a single update without having to chase them. I didn't feel that I got any value for money from Spencer's in Blaby.
Andy · 22 February 2025
★★★★★ 1/5
TrustpilotDeposit
Very bad experience with Spencer's they very far from professionals. Still waiting for my deposit back. I think your company need to employ new staff as this one is like they do want to do they job properly.
Kate · 7 December 2025
★★★★★ 1/5
TrustpilotShady Reneval Practices
Over a Month perior the renewal of the tenancy agreement I have asked about my new rent which they stated that will rise from 505 to 525 nothing suprising there so far, but after weeks of waiting I have contacted them again to ask for my TA reneval and they did it 2 working days before the Agreement Expires the rent was risen to 590 and on top of that they had the audicity to lie to me over the phone that once I sign the contract I am NOT allowed to leave the property with 1 month notice and have to stay till thecontract expire.
Maciej · 16 August 2023
★★★★★ 5/5
TrustpilotGreat service from start to finish
Great service from start to finish. Just waiting on completion to move into our forever home.
Denise · 1 February 2026
★★★★★ 1/5
TrustpilotBunch of crooks leeching normal people
After 2 years, I have to say, theirs is an absolutely rubbish service. I couldn't even imagine before, that you get this dogsh*t of a service for 13% of your money as landlord. Not to mention what they are putting you up as a teanant as well. 0 control, they are not checking the properties, not forwarding teanant requests and questions, absolutely ignoring both sides, while they are taking 13%!!! of the monthly rent for literally NOTHING. Their contractors are terrible as well, out of 5 only 1 did an acceptable job, however they are not even getting the details they need from the agency. Both Countrywide and Spencer's are a joke, a ripoff, parasites leeching both teanants and house owners. They contact either party ONLY if they want money. You have a question? ignored. You have a problem? ignored. this is a shut and pay service, without actually getting service. stay away from these crooks.
Allaci17 · 24 January 2021
★★★★★ 1/5
TrustpilotTerrible
I think they pay people on Google to give them five-star reviews. I sold my house with them recently and thought they were terrible. They are up themselves. Please do not use this agent. Use Purple Bricks instead. A friend used them and said they were fantastic.
Helen · 5 January 2024
★★★★★ 1/5
TrustpilotAvoid at all costs
Romero · 9 December 2025
★★★★★ 1/5
TrustpilotThey will try take most of your deposit
Do not recommend
Chrissy · 16 July 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
