Every review we hold for the Leicester office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotTaylor’s provided an excellent service…
Taylor’s provided an excellent service and I felt well supported throughout what was a lengthy process from start to completion. Communication was clear and regular with proactive updates at every stage. In particular, I’d like to thank Sarah, who was always available to answer questions and consistently kept things moving forward. I would highly recommend their services.
Natalie · 7 May 2026
Agent replied · 31 May 2026
Thank you for taking the time to leave such a thoughtful review. We’re so pleased to hear that you felt well supported throughout the process and that our communication and updates helped make things easier during what can often be a lengthy journey.
A special thank you for mentioning Sarah, she’ll be delighted to know her support and dedication made such a positive difference. We truly appreciate your recommendation and wish you all the very best for the future., The Taylors Team
★★★★★ 5/5
TrustpilotFirst Class Service
The team at Taylors made our recent property move a very easy and smooth process. Sarah & Andrew were both extremely professional and friendly to deal with throughout. They communicated really well with us from start to finish, kept everything on track and nothing was too much trouble for them. I would highly recommended their services.
Glenn · 8 May 2026
Agent replied · 31 May 2026
Thank you so much for your wonderful review. We’re delighted to hear that Sarah and Andrew helped make your move such a smooth and stress-free experience. Providing clear communication and excellent service throughout the process is something we pride ourselves on, so it’s fantastic to know this came across during your move.
We really appreciate your recommendation and wish you all the very best in your new home., The Taylors Team
★★★★★ 5/5
TrustpilotThey were so professional and very…
They were so professional and very understanding and caring towards us when we sold our parents home. They had everything from start to completion perfect..and completed within our time scale to sell it by. Thank you to a wonderful team at Taylors..highly recommend. Special thanks to Sarah for all your hard work .
Sharon · 7 May 2026
Agent replied · 31 May 2026
Thank you so much for your kind words and recommendation. It was a privilege to support you through the sale of your parents’ home, and we’re so pleased we could make the process as smooth and stress-free as possible during such an important time.
Your feedback means a great deal to the whole team at Taylors, and we’re delighted we were able to achieve everything within your timescale. Wishing you and your family all the very best for the future.
★★★★★ 1/5
TrustpilotBEWARE - Mitul Gadhia is not to be trusted.
BEWARE! This estate agents is being run by Mitul Gadhia - Mitul has been the owner of several failed estate agents, the most recent being Smooth Lettings (Company number 14618564) see their Trustpilot reviews - Mitul owes thousands of pounds to landlords for failing to pass on rent, he has multiple county court judgements against him which he has failed to respond to. It even states on the Taylors website that they have "partnered with Smooth Lettings to deliver an exceptional landlord service" Mitul is now trying to use the Taylors brand to restart his failed estate agent business. If you search for Mitul you will find that he has fled the UK and is now resident in Dubai. I would advise you avoid this man at all costs.
Stephen · 3 May 2025
Agent replied · 31 May 2026
Thank you for your feedback. We take all comments and concerns seriously.
For clarity, Taylors no longer offers lettings or property management services and operates solely as a sales agency. We are committed to providing a professional, transparent, and reliable service to all of our clients.
We understand that individuals may have concerns based on previous experiences elsewhere, however we would encourage anyone with specific issues relating directly to Taylors to contact us privately so these can be addressed appropriately and constructively., The Taylors Team
★★★★★ 5/5
TrustpilotI found Taylor's estate agent excellent…
I found Taylor's estate agent excellent service from the start of the process from selling my house July 2025 to me moving in the October,2025, kept me updated and communication was brilliant, thanks Sara and Andrew
Ruth · 6 May 2026
Agent replied · 31 May 2026
Thank you so much for your lovely review. We’re delighted to hear that you were happy with the service provided throughout your sale and move. Keeping our clients updated and making the process as smooth as possible is always our priority, so it’s wonderful to know Sarah and Andrew were able to support you every step of the way.
We really appreciate your kind words and wish you lots of happiness in your new home!
★★★★★ 5/5
TrustpilotOutstanding service
I am absolutely excited to mention the brilliant service that I've received from my agent Andrew. The service I received whilst he handled my case was none other than hands on, professional abd efficient. In moments when I was almost giving up Andrew was quite encouraging and supporting as well. He saw me right through to the end of the selling process and gave great guidance as we went along. Thanks so much Andrew for the fantastic support. This definitely was a very satisfactory customer experience for me. If I could give more stars I would 🤭
Trudi · 18 December 2023
Agent replied · 16 June 2024
Thank you Trudi, we're so glad you were happy with the service. It's been a pleasure helping you with the sale.
★★★★★ 5/5
TrustpilotWe have recently sold a property…
We have recently sold a property through Taylors and found their service to be excellent. Throughout the process we were kept informed of progress and when they said they would contact us they always did, which was very important to us as sellers. We would have no hesitation in reccommending the Company to any prospective sellers.
Philip · 24 March 2026
Agent replied · 31 May 2026
Dear Philip,
Thank you so much for your kind review.
We’re delighted to hear that you had such a positive experience selling your property with us. Keeping our clients informed and following through on communication is something we place great importance on, so it’s really rewarding to know this made a difference to you.
Your recommendation means a great deal to the team, and we truly appreciate you taking the time to share your feedback.
Wishing you all the best for the future.
Kind regards,
Taylors Leicester
★★★★★ 3/5
TrustpilotNo one ever calls back!
If you're selling a property with Taylors your number is on their system so they know who it is when you're calling and choose whether or not to answer your call. If you leave a voicemail, despite their promise of getting back to you, no-one ever does! Not great customer service.
DMT · 19 December 2025
Agent replied · 31 May 2026
Dear DMT
Thank you for your feedback. We’re sorry to hear about your experience and appreciate you taking the time to share it.
However, after reviewing our records, we’re unable to identify any interaction matching the details provided. Our branch is based in Leicester, and it appears this review may relate to a different office or company.
We take customer service very seriously and would never intentionally ignore calls or messages. If you believe this review has been posted in error, we would be grateful if you could amend it. Alternatively, if you do feel this relates to our Leicester branch, please contact us directly so we can look into this for you.
Kind regards,
Taylors Leicester
★★★★★ 1/5
TrustpilotHorrendous customer service
My partner briefly called to discuss a viewing on a property and tried to explain our current situation so we didn’t waste anyone’s time. The lady on the phone was abrupt, rude and quite frankly incapable of actually listening to what we had to say. First impressions are everything especially if you wish to retain customers. Zero phone etiquette, completely judgemental and would avoid at all costs. Such a shame as they have lovely properties available! Definitely not somebody I would want representing my company.
Dawn · 24 October 2024
Agent replied · 31 May 2026
Thank you for your feedback.
We are sorry to hear about the experience you describe. However, after checking our records, we are unable to find any details relating to your enquiry and believe this review may relate to a Taylors Countrywide branch rather than our independent agency based in Leicestershire.
We would recommend contacting the relevant branch directly so they can investigate the matter further.
★★★★★ 5/5
TrustpilotAndrew was fantastic from start to…
Andrew was fantastic from start to finish on the sale of our property. A very professional service. We switched from a national named agency to Taylors and the difference in the service was huge. I would highly recommend using Taylors over a large estate agency any day.
Gary · 4 August 2023
Agent replied · 16 June 2024
Thank you Gary, it was a pleasure to help you sell your property.
★★★★★ 5/5
Trustpilotvery happy
Efficient, accurate valuation. Good publicity. And special thanks to Debbie of ongoing sales for her dogged determination and active support during the fraught and complex eight month process of the sale.
Chris · 19 May 2024
Agent replied · 16 June 2024
Thank you for your kind words, Chris! We'll pass these along to Debbie.
Many thanks,
Andrew
★★★★★ 1/5
TrustpilotThe company is not following the…
The company is not following the tenancy agreement. They're breaking the law by misleading people. That company is very chaotic, and they know nothing about the service their are providing. The staff is always changing and new people coming to assess the property without any knowledge about previous propety situation. If you are brave enough, you can use their services, but do not count to have your deposit back. I'm very sorry to say that, but the way I was treated is unacceptable. I'm very disappointed as I thought that the company is more efficient.
Lidia · 5 February 2024
Agent replied · 16 June 2024
Hi Lidia, sorry to read your review. We don't seem to have any clients under your name and we don't do lettings. Please could you check that you have left this review on the correct company?
★★★★★ 1/5
TrustpilotUnprofessional
Sent branch an email regarding a bizarre experience a week ago regarding a failed viewing. Totally unprofessional approach. So far no acceptable response to address the issue. No apology. No explanation. Made us feel unimportant. So potential buyer and vendor lost.
Heathr · 9 August 2025
Agent replied · 31 May 2026
Thank you for your message.
We believe this review relates to a different Taylors office, as we are an independent agent based in Leicestershire and do not have any record of your details or involvement with our company.
We’re sorry to hear about your experience and would recommend contacting the relevant Taylors branch directly so they can assist you further.
Kind regards,
Taylors, Leicester
★★★★★ 1/5
TrustpilotAVOID, stay away
I wish there would be option to rate with 0 stars. Absolutely unprofessional service, unprofessional communication. Favouring one owner, working on one owners benefit and obviously agents benefits. Sale process has been delayed in all possible ways affecting my and my childs life. No remorse, no apologies, no understanding.
Sanchausis · 17 April 2025
Agent replied · 23 December 2025
We have requested more information as we do not recognise your review. We are not the same company as Taylors Countrywide and we don't do lettings. Please could you ensure this review has been left on the correct page as incorrect reviews can really harm us.
★★★★★ 5/5
TrustpilotVery friendly and attentive staff.
Hansa · 23 May 2026
Agent replied · 31 May 2026
Thank you for your lovely review! We're so pleased to hear you found our team friendly and attentive. Providing great service and making our customers feel welcome is always our priority, and your feedback means a lot to us.
★★★★★ 5/5
TrustpilotReally excellent service from Taylor’s
Really excellent service from Taylor’s. Sale was super quick right up to completion. Regular updates during the process which was fantastic.
David · 23 May 2024
Agent replied · 16 June 2024
Thank you for the feedback, David! We're glad you had a positive experience and we look forward to working with you in the future!
Many thanks,
Andrew
★★★★★ 5/5
TrustpilotAndrew has been very informative…
Andrew has been very informative throughout the sale of our house. He has been passionate about helping us with and he has been keeping us upto date with all the updates! Highly recommended!
David · 7 August 2023
Agent replied · 16 June 2024
Thank you for trusting us to help with your house sale, David.
★★★★★ 5/5
TrustpilotRyan was great in accommodating me
Ryan was great in accommodating me, really professional and helpful. Very responsive and generally couldn’t fault him. 10/10
Josh · 5 June 2024
Agent replied · 23 August 2024
Thank you for your feedback, Josh! We're glad we could help you.
★★★★★ 5/5
TrustpilotDefinitely recommend …
Taylor’s sold my late fathers property they was excellent from start to finish always updating as they went never a problem speaking to the staff Helen Joe and Lilly always answered any questions we had with no problems definitely recommend if you have a property to sell
Jackie · 28 February 2025
Agent replied · 31 May 2026
Thank you for your review, it's lovely to assist you!
★★★★★ 5/5
TrustpilotI couldn't wish for a better estate…
I couldn't wish for a better estate agents to sell my property, they kept me informed all the way along,very friendly and honest, they sold my house within 3 weeks and got me top price . A***** can't recommend them enough
Jayne · 15 March 2025
Agent replied · 31 May 2026
Dear Jayne,
Thank you very much for your kind review. We really appreciate you taking the time to share your experience.
Wishing you all the best.
Kind regards,
Taylors Leicester
★★★★★ 5/5
TrustpilotExcellent service knowledgeable
Maddie Wilke, (well both Maddie’s actually), was very helpful and also knowledgeable about the properties we viewed. Nothing was too much trouble & we felt she was interested in our questions and concerns answering all to our satisfaction. We are now purchasing through her.
Robert · 23 January 2025
Agent replied · 31 May 2026
Thank you for your review!
★★★★★ 5/5
TrustpilotGreat service!!
Andrew has been informative throughout our journey! He's been fab, professional and has provided great communication throughout.Thank you, I would highly recommend!
Gurveer · 3 August 2023
Agent replied · 16 June 2024
Thank you, it was a pleasure to assist you with your house sale!
★★★★★ 5/5
TrustpilotAndrew is great
Andrew is great, very personable and professional. Pleased I chose to work with him.
Consumer · 3 August 2023
Agent replied · 16 June 2024
Thank you for your kind feedback!
★★★★★ 5/5
TrustpilotSeamless
If you look at the statistics, Taylor’s gets all the results.
Kevin · 4 August 2025
Agent replied · 31 May 2026
Dear Kevin,
Thank you very much for your kind review. We really appreciate you taking the time to share your experience.
Wishing you all the best.
Kind regards,
Taylors Leicester
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
