Trusted Agent profile · Leeds
★★★★★
839 reviews across 3 platforms
Roundhay Road, Roundhay, Leeds, LS8 4BA
Preston Baker's office in Leeds, at Roundhay Road, is rated 4.6 out of 5 across 839 reviews on three platforms, including 18 Google reviews rated 4.9.
Tell us what you need and we'll put you in touch. Preston Baker hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Leeds.
Every review we hold for the Leeds office, from every platform, shown as written. First names only.
5/5
TrustpilotFabulous !
Fabulous !! Rachel is knowledgeable and so easy to liase with Fantastic ambassador for the company Would highly recommend
Thanks for your review Anna. We really appreciate you taking the time to write it, and we are delighted to hear how pleased you are with the service provided by Rachel.
5/5
TrustpilotDon't ask Alexa ask for Alex!
I have had my house on the market since September 2020 and at first things didn't go too well. Then Alex Renardson turned up. From the moment she arrived everything changed. She exemplifies all the things I was hoping for from an estate agent service. Alex is realistic, sincere, she does her homework and is well informed, she keeps in touch, turns up on time every time and always does what she says she is going to do. She successfully handled a tricky negotiation and when the first house sale fell through (nothing to do with the agent), inside a month, with no mess and no fuss a new sale was agreed.
5/5
TrustpilotA refreshingly good agent
Not used these to sell a property, but having looked for a property over the last few months I’ve dealt with more than a few estate agents 🙄 So, how refreshing to deal with Preston Baker, efficient, knowledgeable, professional and youcould see the good rapport they built up with their client and nothing was too much trouble.Not all agents are the same!
Thank you for your review Fiona, and we appreciate the lovely feedback.
5/5
TrustpilotHighly recommended Estate agents
Highly recommended Estate agents. My house sale was completed in a timely manner and the valuation was spot on.
Thank you for your review. We very much appreciate it.
5/5
TrustpilotI would just like to say how kind
I would just like to say how kind, helpful and professional Rebekkah Wanden has been by helping me move into my rental accommodation through Preston Baker. Rebekkah has always answered my queries quickly.I truly appreciate how her help has made my move with no stress at all.I felt a very warm welcome from moving into my current address by Rebekkah’s help.I would 100% recommend Preston Baker and Rebekkah Wanden for her professional and kind help.
5/5
TrustpilotRemortgaging
Emma and Lindsey were both knowledgeable, attentive, provided clear and useful guidance, and in Lindsey's case tenacious when dealing with tardy 3rd parties. At every point in the process I felt assured that Emma and Lindsey were committed to finding the best possible outcome for me as a client. This is the 3rd time I've enlisted Preston Baker in mortgage process, and I'm confident I shall use them again.
5/5
TrustpilotWe have nothing but praise...
We have nothing but praise for the Hugh Sneddon and the team at Preston Baker. From the first meeting to the handing over of keys they were professional. I always have lots of questions and they were always quick to get back to me with answers!! Thanks for all your help selling our house!!
Good morning many thanks for your fantastic review!
5/5
TrustpilotThanks to Preston Baker we are now…happy first time landlords
Thanks to Preston Baker we are now happy first time landlords. First contacts were with Duncan who came to do the valuation and then answered all of our questions. I had no reserve in signing the contract after speaking to him. Great professionalism. I can't praise enough the letting manager, Tom Hawes, who took care of the viewings and kept constantly in touch with us through all the process (despite us being abroad). We got excellent offers at the property launch and we just had to choose. Tom was really helpful also at that stage. He listened and understood our needs and everything went smooth. Also our tenants confirmed that their dealing with the agency and with Tom in particular was an excellent experience. Thanks to Tom and all staff at Preston Baker, working very hard through these difficult times.
5/5
TrustpilotActively looking buyers
As buyers looking in a competitive marketplace, Preston Baker have been great. They are certainly the most pro-active agents we've come across and Laura has been a huge help in helping our search! Laura and everyone we've spoken to have been really helpful and friendly, they are really approachable in quite a daunting marketplace. Being able to hear about what's coming up has been a huge help and it's been nice to hear from them regularly rather than just when we call them.
1/5
TrustpilotImpossible to get a hold of. Bad customer service
Impossible to get a hold of. Viewed a property on a Monday, sent a follow up email with questions about the property the following day. Never received a response, even after sending a further follow up email. Phoned the office every day until Friday, leaving two voicemails to which I never received a response. Finally got through to the office phone on Friday and was told that the property had been taken following a viewing on Thursday. Poor customer service. This was the Oakwood branch.
1/5
TrustpilotDo NOT use them
Absolutely horrible experience as first time buyers. This agency is using independent contractors who are completely incompetent! We tried to purchase a property through them. The independent contractor Danielle C showed us the property and reassured us more than 10 times it was of standard construction. After over 500 gbp paid in agency fees and 2 months of paperwork, the bank came back to us to say it's non-standard! The agency refuses to give us a refund and to acknowledge that they have made a mistake of not properly checking and advertising the property!What a nightmare!
1/5
TrustpilotHeartless and Unprofessional.
Heartless and Unprofessional.If I could give zero stars, I would. After my mother tragically passed away during the process of selling her bungalow, we had no choice but to withdraw from the sale due to the emotional and logistical upheaval. Instead of showing any compassion or understanding, this estate agent refused to return our deposit, adding insult to an already devastating situation after previously being told by Kirsty that in extreme circumstances these had been refunded - I feel this is as extreme as it gets?Before this, there had been issues of potential buyers turning up without viewings, and also when we had accepted an offer also the buyer turning up a handful of times within 1 week to see why it was taking so long..Their lack of empathy and outright refusal to accommodate the circumstances was appalling. The entire experience with this company was nothing short of a nightmare and has definitely felt more towards the sales than the “small run” company they make out to be. Even having contact with owners, who just passed it on to Kirsty herself.Avoid this agency at all costs. They are heartless, unprofessional, and clearly prioritise profit over people to which I am now seeking legal advice.A deeply upsetting experience that I would not wish on anyone.
5/5
TrustpilotPassion and commitment - Preston Baker (Cross Gates, Leeds)
Having tried to sell my house in the past with another agent, I know what poor service can look/feel like. However, I am very pleased with Preston Baker. Dealt with the Cross Gates team in Leeds. Cathy was passionate and energetic from the word go, and Adam was a star as he kept me constantly informed of progress. He often went beyond his remit to help out, and made me feel Preston Baker were as keen on selling the house as I was. And after we agreed on a sale, Ashley kept me informed throughout like clockwork.In summary, Preston Baker came across as agents who clearly know what they are doing. It appears that they have good processes/systems that ensures we do not feel lost in the process.Thanks Cathy, Adam and Ashley.
5/5
TrustpilotThank you Rachel at Preston Baker
After using other (frankly disorganised and unhelpful) agents, Rachel at Preston Baker was a wonderful change. She was bubbly and informative throughout house viewings, and obviously enjoys her job greatly. Thanks to her all our dealings with Preston Baker have gone smoothly and restored my faith in estate agents! Thanks Rachel.
What a lovely review - Thank you! We are really pleased to have restored your faith! Kind regards, Team PB
5/5
TrustpilotExcellent professional service from…
Excellent professional service from friendly experienced staff. Marketing is well above the rest in quality.
Thank you so much for your review. We really appreciate you taking the time.
5/5
TrustpilotI have recently bought a house and …
I have recently bought a house and Adrian Chippendale was dealing with the purchase. Adrian Chippendale Very freindly and kind always updating every step. Adrian Chippendale is the one that made the deal happen and without him it wouldn't happen thank you ones again and preston baker best estate agents 10/10
Thank you Jules! Adrian will be delighted with your review. Kind regards, Team PB
5/5
TrustpilotGreat communication!
Jess Fox helped negotiate a price that was both agreeable with the seller and ourselves. She was constantly in touch with updates and overall a very great person to deal with!
Great to hear you had a fab service from Jess! Thanks for posting!
1/5
TrustpilotAll style, no substance, worse than an average estate agent
I instructed Preston Baker on a sale in good faith, based on what they present as a high-quality, proactive service, but my experience so far has been extremely disappointing.
Thank you for your feedback, I would like to address each point. When we listed your property, you instructed us on the Wednesday and we moved appointments to get the photographer to you on the Thursday as you wanted to be live for the weekend due to finding a property you would like to buy. We discussed the property launch however you were keen to get viewings booked in immediately due to finding another property and our property launch strategy is to market for 2 weeks and conduct the launch with multiple people, this was not your preferred method of marketing. We agreed to collect keys when the viewing took place, this cancelled and so we collected keys on the same day following a conversation with you. Viewing feedback can sometimes take time to obtain, however we should be communicating with our clients if we are unable to get hold of viewers, I have noted this and will pick this up with the team. The viewer advised on the viewing that she would be making an offer but came back to our agent to advise "on reflection the property is too close to the main road with having a toddler". It is unfortunate when viewers change their minds I understand. I am disappointed that you feel that the service has been consistently poor over the 3 weeks that you have had your house on the market, I will ensure the team see this feedback and work together to improve the service you receive.
5/5
TrustpilotFirst time buyer
I'm a first time buyer so dealing with estate agents and mortgage brokers was all new to me and a little daunting. Preston baker have been amazing in comparison to other estate agents I have had dealings with and they made my experience feel unique to me and ensured I was offered the most suitable advice for my needs and circumstances.My estate agent Adam was friendly and polite and has been a pleasure to deal with while putting me at ease by sharing his own experiences. My mortgage broker Minnie has been equally amazing and really tailor made my mortgage offer to me. All at the offices have been lovely and professional and I would highly recommend them to anyone looking for a new home.
5/5
TrustpilotExcellent service from Preston Baker
Excellent service from Preston Baker - I am the executor selling my recently deceased father's bungalow and Charlotte, who has been handling this for me has been really great in helping me work through this - the sale is being split four ways between myself my sister and my step mum's two children so we wanted a quick and hassle free way of selling the property - Charlotte has kept me informed and given me excellent professional advice throughout - after a few weeks with not much activity we had a conversation about lowering the price and although Charlotte left the decision ultimately to me her advice and expertise led to me reducing the price and we now have a buyer which is an excellent result - Charlotte has been approachable throughout and kept me fully up to date on progress during the sale. The work Preston Baker did before the bungalow went on the market was excellent too in taking photos and doing a video and launching the sale. Overall very happy with the standard of service
3/5
TrustpilotSmooth process
There wasn’t an option for ‘good’ only ‘average’ or ‘great’. I would say the communication from Chloe has been great. Clara has also been very helpful. The process since buying has been smooth and communication has been really good. Although I would say the house viewing was average. When we were shown around the property by a different sales person, he wasn’t able to answer any questions at all, some were quite basic like how old the house was, who the developer was, if there was a factors fee, if there was a chain etc, we really liked the property so it didn’t put us off. We were able to chase most of this up afterwards.
5/5
TrustpilotThe Preston baker at crossgates branch…
The Preston baker at crossgates branch are a lovely bunch to deal with, they have made the purchase of my new property so easy to deal with, i would like to say a special thanks to Ashley Phillips, he always keeps in touch throughout the whole process keeping me up to date with what is happening with the move, always chasing up the solicitors and providing me with lots of info so I am up to speed. Overall I would be happy to deal with preston baker in the future they are all lovely to deal with.
5/5
TrustpilotWe put our house on the market with…
We put our house on the market with Preston Baker in January of this year, as we were told that the house should sell ,however after a few viewings this wasn't the case,although Ashley was keeping us informed as to how the market was going .it was about may when Ashley had to take over another branch of Preston Baker that Chloe took over from Ashley, wow what a day that was,Chloe organised the photographer to come and take more photos, Chloe came and did the viewings and yes we have sold.thanks to the whole team at Preston Baker.
5/5
TrustpilotEloise has been fantastic
Eloise has been fantastic. She was really good and really detailed on the phone about properties that Preston Baker have at the moment. As first time buyers, we are nervous about the whole process but having her friendly voice on the end of the phone makes such a difference.
Hello Hashim, thank you for telling us how great Eloise is, I mean we already knew, but it's nice that you can see it too. Kind regards, Bradley-Team PB
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Tell us what you need and we'll put you in touch. Preston Baker hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Leeds.
