Kath Wells Estate Agents Wortley reviews

★★★★★ 1/5

Google

What happened today makes me think this agency is a joke. Case regarding the letting of 33 Waveney Road. On Monday I talked to the agent, he told me that they would rent the house to us. I quote "I choose you". But he said a very important thing. The owner of the house lives next door. I said that this was quite important information and I needed to discuss it with my partner. But since she was at work, I said I'd come back tomorrow. The agent (??Paul??) Said no problem, I'll hold it for you until tomorrow. The agent called the landlord who agreed to rent to us. The next day I brought the application but it was incomplete (only for the second tenant). On Tuesday, that agent and the leasing team weren't there. The receptionist told me to get the rest of the information tomorrow. What I did. But today I was told that the landlord had already chosen someone this morning. And I arrived at 12am. This agency showed a lack of respect for people, how can you make a deal with someone and then break the deal because of your absence. I rented a house for 5 years from the Lota agency, with which I never had a problem. I would still rent but they don't have an offer for me at the moment. And I would never have thought in my life that I would come across an agency that disrespects people. The worst thing is that before I arrived I rejected another offer from another agency. So I honestly do not recommend this agency. Answer: lie after lie. you informed me that the landlord chose someone on Wednesday morning. as I wrote earlier, most of the application was with you on Tuesday (all my details and my partner's personal details). Only my partner's work details. So that meant I wanted to rent. the leasing team was not at work until Wednesday. And agent Paul was only there on Monday. Paul said he would hold it for us until Tuesday and to let me know if I decided. because I gave me most of the information that the landlord gave. the landlord was happy with it. So please don't blame me. I didn't think that such agencies still exist. my only mistake is naivety that I came across a professional agency.

Daniel · 6 August 2024

★★★★★ 5/5

Google

Richard and Paul and team at kathwells are always very welcoming when you visit the office. Extensive knowledge in the property market, weather buying a property, selling a property or rental market. There the go to estate agents. Highly recomend there services to all.

Dan · 17 March 2025

★★★★★ 1/5

Google

​I am incredibly disappointed with the level of service at the Leeds branch. I called to book a viewing for a property and was met with a dismissive and unhelpful attitude from the start. ​Despite being ready to book immediately, I was repeatedly told to "call back next week." When a staff member finally offered a slot for Thursday, I explained I wasn't available that day and asked for an alternative. Instead of looking at the diary or taking my details, the lady simply offered Thursday again. When I reiterated that Thursday didn't work and asked for any other day, I was once again told to "just call back next week." ​It is baffling that an estate agency would actively turn away a proceedable, ready viewer. ​Extremely poor communication, I’ll be looking elsewhere.

Robert · 17 March 2026

★★★★★ 1/5

Google

Awful estate agents, use anyone else. Even marketing it yourself would be more than these clowns will do. The sales staff are arrogant, derogatory and will lie to your face. They will then even charge you for the privilege of not selling a property in 90 days and only managing two viewings. Moved to a new agent with the same asking price and had a dozen viewings and two offers within a week.

Andrew · 31 March 2026

★★★★★ 5/5

Google

We had our property listed through Kath Wells following recommendations from a friend. Although we weren't necessarily in their catchment area, we decided to use them based on the great experience our friend had. Paul visited our property very quickly to value it and returned later that day with Richard to take the professional photos and gather all the information for our listing (very efficient!). Unfortunately, we ended up taking our property off the market due to issues with our current mortgage provider (our problem not Kath Wells) however Paul and the team were very understanding and had supported us all the way through. Eventually when we come to sell our property again, we will 100% be using Kath Wells again! Keep up the good work!PositiveResponsiveness, Quality, Professionalism

Sam · 25 August 2021

★★★★★ 5/5

Google

Jack is amazing very helpful and professional

Nisar · 14 March 2026

★★★★★ 1/5

Google

Just made an 8 mile round trip to view a property at Moorfield Avenue and nobody turned up. Nobody at the office to contact! Appalling service

Aksir · 21 May 2024

★★★★★ 4/5

Google

Bethany is absolutely amazing and so helpful, replies almost instantly. Definitely a credit to the team.

Courtney · 7 July 2024

★★★★★ 3/5

Google

Posted a listing with incorrect details (corrections sent before listing was posted were ignored), bizarre incorrect floorplans, then booked in five unaccompanied viewings on a day when their offices were closed over Christmas so potential viewers had no way to contact them or us; four of the five ended up not finding us because the directions they were supplied were incorrect. During visits and in listing, made efforts to belittle the property and our efforts to make it sellable. However since getting a buyer, experience with Kath Wells improved significantly, with regular updates on the progress of the sale from their end. All in all, a mixed experience.

Rick · 7 May 2023

★★★★★ 1/5

Google

Had an appointment booked for today at 10am nobody turned up. Told me email was sent nothing received. Absolute waste of time. Horrible company stay away. Didn’t even have the courtesy to ring or send a txt. Nobody checks their email everyday when they have a confirmation txt for an appointment. If you are going to cancel send a cancelllation txt. Rude and unprofessional.

Jay · 12 January 2024

★★★★★ 1/5

Google

First called to arrange viewing for a property that they had just advertised (less than 24 hours). We were told that booking is in a week's time. Had another person called and he was booked in right away for viewing. Day of viewing comes, we get to the property only to find that it was a group viewing. Fine! We took out forms and we were told to submit through email. Less than 15 minutes later, we received a text that the property is no longer available. Absolutely waste of time! Why arrange viewing if you know the property is already let. Disappointed with the whole process

M · 9 September 2022

★★★★★ 5/5

Google

Excellent service so far! Having spoken with several different agents in the area, we decided to go with Kath Wells and couldn't be happier with the service we have received so far. The valuer who visited was confident we could achieve the price we were given and sure enough, had a full asking price offer within a week of the marketing going live! Now hoping for a smooth sale which I feel sure the team will do their best to proceed. Friendly, knowledgeable staff combined with local presence and following through on their promises give me every confidence to recommend the team if you have a property to sell locally. Update to follow!

Anthony · 6 July 2022

★★★★★ 5/5

Google

Absolutely amazing, I can not thank the team enough at Kath Wells for all the effort they put in to helping me with trying to get the house I did not want to lose. Even after going on for months none of them gave up on me they put up with …

Farah · 14 April 2024

★★★★★ 1/5

Google

Very disappointing experience. Appraisal appointments were repeatedly cancelled without any notice, causing unnecessary inconvenience. Poor communication and unreliable service. Would not recommend.

Attia · 13 April 2026

★★★★★ 1/5

Google

Really really disappointed with their service. I viewed a propery and rang up after advising i was really intrested. I was told i would pass their affordabilty check and to put in a application but i had to go to the office to get a form (during covid why are we not paperless !?!). About a hour later i got a call advising dont to come to the office someone has payed a holding fee. I advised i rang a hr ago and was never told about a holding fee. If i knew id have payed over the phone. The lady was really rude, unintrested and kept trying to get me off the phone while i was asking questions. Will not apply for a property with them again as they just came across really unprofessional and like they pick and choose who can apply.NegativeProfessionalism

Amelia · 25 August 2021

★★★★★ 1/5

Google

Not possible to give zero stars. The individual i dealt with (Paul Jones) was unhelpful in the extreme as he was clearly pushing for the house i purchased to be sold to a buyer who was also selling their property through Kath Wells (double the commission). Incredibly stressful experience, will avoid anything related to them either buying or selling in future and recommend the same to anyone i know. I'm led to believe Mr Jones, with no basis whatsoever, attempted to dissuade the seller from selling the property to me by suggesting I would struggle to produce the funds. So they should sell to this other individual, who just so happened to also be selling through Kath Wells. Disgusting behaviour. Never again.

Sean · 6 July 2021

★★★★★ 1/5

Facebook

Absolutely shocking treatment of tenants. Leaving tenants with no way of washing or heating in the middle of winter for almost 2 months in the middle of a pandemic because they cannot give a time slot that is suitable to a working tenant and also a tenant who is in a bubble with a 2 year old child. Electrician calls you when he’s already left your property rather than when he’s on his way? I’ve never heard of that way of operating other than if you can’t be bothered to do the job in the first place! The electrician they use is not fixing the problem therefore repeated appointments are having to be made for this same man to come back into the property risking COVID because he is not able to correct an obvious fault with wiring! Small pally business where a complaint offends the whole office thus resulting in a Donald Trump version of customer service. Happy to take early payments of rent but no interest when a tenant needs a repair doing unless it’s on Kath Wells time frame. Terrible service and in this weather, and in this current pandemic...this can absolutely affect somebody’s mental health. Shameful

Mazza · 16 January 2021

★★★★★ 5/5

Google

My wife and I have used Kath Wells for many years to sell several properties in the area and also manage a couple of rentals that we have. The service has always been great from the whole team. - really recommended. Thanks - James & Sarah T

Chrome · 3 May 2024

★★★★★ 1/5

Google

Had an appointment booked for today at 10am nobody turned up. Told me email was sent nothing received. Absolute waste of time. Horrible company stay away. Didn’t even have the courtesy to ring or send a txt. Nobody checks their email everyday when they have a confirmation txt for an appointment. If you are going to cancel send a cancelllation txt. Rude and unprofessional.

Jayesh · 8 March 2023

★★★★★ 1/5

Google

I thank you for your reply to my review but request that you stick to the truth. I still have the time I called your office on the date of my appointment registered as 13:33 which is 3 minutes later than my appointment was booked, not 20 minutes as you incorrectly stated. I spent over 2 minutes knocking on the door and ringing the door bell before I called your offices. Furthermore when I called your office, I asked if the agent had long brown hair and you said yes, the agent wearing a skirt suit saw us pulling into the property and knock on the door, yet still chose to drive off rather than just politely advising us that she has enough applicants and therefore cancelling the appointment. By no means was the agent waiting 20 minutes as we were calling your office at 13:33 and saw the previous applicants, a couple carrying a file walking just in front of the agent. Not only have you shown that your office has no respect for other people time, but the fact that you wouldn't just own up to what you had done and provide feedback to the lying agent carrying out the viewings but you choose to lie and place the blame on others. It would be useful to place this review on trust pilot along with a screen shot of what time I called your office as proof. Appalling behaviours shown not only by the agent but the office also.

Subrina · 6 July 2020

★★★★★ 5/5

Google

Professional company who go out of their way to help you. Informative throughout and most importantly get the Sale done! Thanks Team Kath Wells!PositiveProfessionalism

Tracey · 25 August 2021

★★★★★ 5/5

Google

Brilliant Service from all the team, Paul was especially helpful with the process… thanks so much….

Michael · 6 July 2022

★★★★★ 5/5

Google

Most friendly helpful people. Everything went smoothly and quickly. Excellent service. Thank you

Reanne · 6 July 2022

★★★★★ 1/5

Google

Left 3 seperate messages on line to contact me to sell a house. Still waiting for the callback. Talk to a human as their technology is broken or they choose to ignore, possibly because contact phone number is not Leeds, so using another agent to dispose of my rental portfolio.

Craig · 14 April 2023