Every review we hold for the Leagrave office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotJust rude. I have no other explanation
Called up and placed an offer for a property with Keisha in early December after viewing with her. I thought it was an odd encounter as she didn’t ask for proof of funds beyond asking if I had a MIP (I did). That was the last I heard from her relating to this offer - I haven’t been able to make contact since. I am baffled at the concept of being ghosted by an estate agent. I am a first time buyer and the snobbery I have experienced from this estate agent has completely put me off from interacting with them again. A little courtesy goes a long way.
PW · 15 January 2025
★★★★★ 1/5
TrustpilotWorst estate agents in Luton
Worst estate agents in Luton. Well known for being unprofessional and underhand. Also known for not paying their contractors. We ended up taking them to court in 2020 after non payment for a job we did for them. Even after they lost the case they still didn't pay and we ended up sending bailiffs into their office to collect what they owed. Heard so many stories from other agents and landlords regarding their shady practices. Wouldn't touch them with a bargepole.
Dead · 3 September 2024
Agent replied · 30 July 2025
We have no idea who you are? You were never a client of ours so we are not sure why you are writing us a review on trust pilot? Maybe you are confused with another agent or are a rival agent with an issue with us. Please have the decency to remove this fake review. Thank you.
★★★★★ 1/5
TrustpilotMoney not returned
I am utterly appalled by this estate agency. We paid a deposit for a sale that ultimately fell through, and it has now been 4 months without any clear communication regarding the return of our money. These people are absolute crooks! Every time we try to get answers, we are passed around from person to person with no resolution in sight. We have now resorted to legal action, and I have seen many others with similar complaints. I will update this review if we ever get our money back. For anyone else dealing with this, I recommend going through small claims court.
Harshil · 3 September 2024
Agent replied · 30 July 2025
Another review that is not from one of our clients? Please remove
★★★★★ 1/5
TrustpilotBad service, do not recommend!
We have placed an offer for a house with Esquire estate agency in Luton. The estate agent Amina asked us proof of funds, copies of identity documents etc. We tried to keep in touch with the estate agent, for the progress of this sale but had no reply. When I contacted the direct number of the agency, the estate agent stated her what's app went blank and could not read her messages (never mind she had our contact on the office data base, and that the house we placed an offer for was sold already.
Adriana · 6 February 2024
Agent replied · 30 July 2025
I'm sorry to hear about your disappointing experience. It's concerning that despite providing proof of funds and identity documents as requested, you encountered difficulties in keeping in touch with the one of our agents and were not receiving updates on the progress of your offer. It's understandable that communication is crucial during such transactions, and it's unfortunate that you experienced a lack of responsiveness from us.
I have looked into this issue personally and have come to find out that the agent involved since placing your offer contracted Covid and was off from work duties for one week and in the mean time another agent had introduced a different buyer for the property. We accept this was a communication issue from our side and I can only apologise for the inconvenience caused. If the property were to become available again for whatever reason we will be sure to be in touch with you.
Thank you for taking the time to share your feedback. It's essential for us to be aware of areas where we may need improvement, and your review will encourage us to address these issues to provide a better service in the future.
★★★★★ 5/5
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Yusuf · 13 May 2022
★★★★★ 5/5
FacebookMY BEST TRADING EXPERIENCE EVER.I have seen and tried different strategies and methods even lost alot of money while trying. Until i was introduce to this new strategy that got me back on track and i have been able to regain my lost money and still making consistent growth on all of my trade. Mrs jessenia Arias is an amazing trader, she steadily lifted me out of financial penury. If you are interested and tired of losing your money You can reach out to Mrs jessenia Arias today personally.Email_ jessenia.arias@yahoo.comWhatsApp: +19179365917
Charity · 4 May 2022
★★★★★ 1/5
TrustpilotWorst estate agents ever....
Esquire is one of the worst estate agents one could opt for their journey to buy a house. I will share my personal experience in this review. Problems started since the very beginning. They keep after you until you book the deposit and then forget you completely. They won't pick up your calls or if by mistake they do (when I used to call from other numbers), their response yo your queries would be that 'we will check and cone back soon', which they never does. So, we opted to view a new development (block of flats) for a 2-bed flat being managed by Esquire. They took me to the show flat which was a 2 bed 1 bath flat. I liked it and asked for a 2 bed 2 bath flat. They told me that the flats on top floor would be exactly like the show flat but with 2 baths but they are not yet ready for display. So, based on their assurance, I transferred my £2000 deposit and booked the flat but after a week I thought of taking a look at the flat in any condition it might be in. So, I went there and found that it was not at all like the show flat. The structure was completely different with smaller windows, smaller rooms, minimal natural light, etc., something I would have never gone for. So, I cancelled it and went for a 2bed 1 bath flat instead. This all was in Apr 2022. At this point, I was told that flats would be ready by Sept.
Sumit · 19 June 2023
Agent replied · 30 July 2025
Dear Sumit,
Thank you for sharing your detailed experience. I am truly sorry to hear about the numerous issues and delays you faced throughout your journey to buy a new build apartment with Esquire. It is incredibly frustrating when a builders/developer does not live up to their promises, and it is even more disappointing when it affects your personal life and plans.
Your experience highlights the importance of transparency, communication, and professionalism with all parties. It is crucial for the developers/builders to be honest about the status of a property and provide accurate information to their clients. Not doing so can lead to dissatisfaction, stress, and financial loss for all.
With regards to your specific case, the basis of the deposit you left to reserve the apartment was fully explained to you from the start and you signed an agreement to confirm that the deposit was non re-fundable should you choose to withdraw from the purchase. The contract did not state any time frames as there are no guarantees until exchange of contracts have taken place. Unfortunately we as estate agents cannot control the set backs the builders/developers had on this project and no plans should have been made until exchange/completion had taken place. We also asked you provide written confirmation from either ourselves or the developer in question that stated your deposit would be returned but we are yet to receive it? If you can produce the confirmation in writing then we will happily refund you the deposit. The whole purpose of a deposit is to stop these situations from occurring.
I hope that your review serves as a warning for others considering purchasing a new build and encourages them to do more research around the pitfalls and delays all new developments face. Additionally, we will take your feedback into account and will improve our operations and customer service for the future.
Once again, I am sorry for your unfortunate experience, and I wish you the best of luck in finding a new home and settling in with your family.
Sincerely,
Imran Khan
Sales Director
Esquire Estates
★★★★★ 5/5
FacebookRecently used Esquire to buy a property for investment in Luton. John Litaunieks was responsible for arranging the viewing and everything after and he was amazing. He gave the most professional, friendly and helpful service possible. I have had previously negative experiences with estate agents in Luton but this has completely changed my mind! Huge thank you! Would 100% recommend.
George · 5 April 2018
★★★★★ 5/5
FacebookI saw so many positive reviews about Mrs. Isabella Rebert and I must confess that surely she deserves all the recommendations in the world is a skilled professional trader and the best among all as her clients all said, she managed my account after I Invested $500 and got a successful withdrawal of $9,050 within few days of my investment, up-till now am still so shocked and surprised "It always seems impossible until it’s done, with Mrs. Isabella Rebert your hard-earned money is 100% secured/Safe trust me you have nothing to lose or to be scared of at all, You can contact her viaEmail: rebertisabella7@gmail.comWhatsApp:+1 (484) 531-4613
Moolar · 1 June 2023
★★★★★ 5/5
FacebookKUDOS to myself, I celebrate Mr Billy Mike for an outstanding services on my Trading account, I was so shocked, dazed and amazed the very moment I received my second profits directly into my Bank account. Indeed a lucrative services deserve big recommendation, after my first profits I had to reinvest my $1,000 in Billy’s company which after 6 working day I got my second profits of $12,500 without any difficultly. Anybody in search of a professional, expert and trustworthy crypto trader shouldn’t hesitate to contact Mr Billy Mike now viaEmail: Mikeforextrading681@gmail.comWhatsApp: +1 (904) 701-8384
Denvas · 29 July 2022
★★★★★ 5/5
FacebookEsquire, particularly John was really helpful with the letting process. Questions were always answered helpfully. It was also good to see a shared enthusiasm in the process. Further, I felt there was always someone there to provide support and answer queries when needed. Thank you.
Desislava · 3 May 2018
★★★★★ 1/5
FacebookExtremely unprofessional and rude! They do not return your phone calls and lie to you. They then blamed me for not attending a house viewing when I wasn’t even notified that it was arranged! Their staff need to be trained better in dealing with the public
Maisha · 5 May 2021
Agent replied · 21 June 2023
Thank you for your review and apologies if we may have fallen short of your expectations on this occasion. As you can see from our many 5 star reviews this is unusual for us.I cannot find your details on our system but I would like to be able to resolve any issues or queries you have personally, if you could contact me directly I would be more than happy to help, please email me at imran@esquireluton.co.ukKind regardsImran KhanManaging Director
★★★★★ 5/5
FacebookEvery member of staff we dealt with were friendly and helpful. Found a buyer for our house quickly and always available to answer questions along the selling process. We were recommended a removal company (at our request) and also received a lovely hamper on completion of our sale.
Sarah · 21 March 2019
Agent replied · 21 June 2023
Thank you very much for your kind words. We really appreciate it and it was a pleasure working with you. Good luck for the future.
★★★★★ 5/5
FacebookEsquire estates are extremely knowledgeable, reliable and also very friendly. I have recently been provided with an outstanding service by the team, who were very cooperative!!I was kept well informed throughout all stages of the process. They offered helpful support without being pushy or pressurising.The website is fantastic and I found it easy to use!The team at Esquire went above and beyond to get the job done. In all my years I have NEVER come across an agent quite like it.. A breath of fresh air!I would like to express my gratitude to the entire team at Esquire Estates with a special mention to directors John and Imran for their hard work and tenacity.Many Thanks & an agent I will highly recommend.
Noah · 22 November 2017
★★★★★ 5/5
FacebookA big thank you to John, Lorraine and Imran for there undivided time and professional service. Absolute pleasure and stress free from start to finish throughout my experience.
Fsl · 12 April 2018
★★★★★ 5/5
FacebookThe best in the business. Used plenty of high street agents but the esquire team are friendly, approachable and very professional. They have a lot of local knowledge and we're always in contact with me every step of the way. They got my property sold quicker and for more money than the other agent I had. I won't hesitate to recommend them to everyone I know. Keep up the good work!
Nasim · 4 August 2017
★★★★★ 5/5
FacebookVery good. Cannot fault the service they provide. I was on with an online agent for months. Esquire came along and offered their services and got the property sold within days. I completed 4 weeks later! These guys may be new agents but they are on the ball and you can tell they have plenty of experience! Thank you!
Malik · 4 August 2017
★★★★★ 5/5
TrustpilotHuss
Really appreciate Huss and his advice on property matters, highly recommend his service
Raami · 20 May 2024
★★★★★ 5/5
FacebookBeen renting from them for the last 3 years. Very good and very good offers
Roger · 21 July 2019
Agent replied · 21 June 2023
Thank you very much Roger for your kind words, we really appreciate the feedback.
★★★★★ 5/5
FacebookThis company is really different from the rest . Friendly and most importantly Honest. They have sorted me out . Fast Transaction . House + Mortgage + Solisitors.Fantasic Guys . Definitely recommended. A++++++
Imran · 24 June 2017
★★★★★ 5/5
FacebookVery good service and nice to speaking with customers very friendly helping all the people we are very happy to bye your property thank you so much
Keerthilingam · 15 February 2019
★★★★★ 5/5
FacebookThe people at Esq are professional, very knowledgeable and above all always enthusiastic and interested in their Clients
Tilley · 23 October 2018
★★★★★ 5/5
FacebookThank u for my gift card of John Lewis voucher comp very professional company and friendly people
Ayesha · 12 February 2019
★★★★★ 5/5
FacebookGreat service and thank you for my doing my mortgage within 20 mins start to finish
Raja · 5 February 2017
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
