Every review we hold for the Larbert office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleEven in such an uncertain market (thank you Scots Parliament for the rent increase ban and eviction ban,) this office and staff are so experienced that they always guide me the right way.
Since miving my flat to taylor william I feel more relaxed as a client.
Landlords all over Central belt should switch to management with Debbie and co at Taylor William. Best move I ever made, and just don't ask me for a reference for my previous Falkirk agent.
The professionalism shows, and they say it like it is. I like that
Sincerity · 26 January 2024
Agent replied · 11 June 2024
Thank you for your fantastic review.
Kind regards,
Taylor William
★★★★★ 5/5
GoogleThe best and most efficient lettings team I've dealt with, and the lovely manager called Debra is so knowledgeable and friendly. I dealt with many before and they are not very lovely to me like these ladies.
I recommend to landlord and if looking for a place, please contact these agents for they are most helpful and always smile.
Pandora · 26 January 2024
Agent replied · 9 June 2024
Thank you Pandora for a very kind and thorough review of our support. Your feedback is hugely appreciated.
Kind regards,
Taylor William
★★★★★ 1/5
GoogleI won't even hesitate to give this 0 star. Wasted my time doing the online cv and bothering my employer to write a reference. I don't know how to feel if I'm getting discriminated considering I have an excellent credit rating. What's the point completing the Rental cv when you don't want to send a request to access on it? I even went to your office in Larbert to hand a written email address to make sure to give you a right one but waited for nothing. Went to O'Malley, no hassle and very helpful and arranged a viewing no problem.
Joy · 12 June 2022
Agent replied · 11 June 2024
Good morning,
Thank you for your feedback. I understand how frustrating it can be missing out on a property. At Taylor William we would never discriminate against an applicant on any basis. We often have over 20 applications to rent a home - most with excellent credit files - and we assess each individual based on a number of factors, to help determine which application would be the most suitable for the property. On this occasion we don't have any details about yourself and have no record of an email address being handed in to our office.
Could you please, at your earliest convenience, call our office on 01324 719989 with your name and contact details?
Kind regards,
Taylor William
★★★★★ 1/5
GoogleI won't even hesitate to give this 0 star. Wasted my time doing the online cv and bothering my employer to write a reference. I don't know how to feel if I'm getting discriminated considering I have an excellent credit rating. What's the point completing the Rental cv when you don't want to send a request to access on it? I even went to your office in Larbert to hand a written email address to make sure to give you a right one but waited for nothing. Went to O'Malley, no hassle and very helpful and arranged a viewing no problem.
Joy · 17 April 2022
Agent replied · 11 January 2025
Good morning,
Thank you for your feedback. I understand how frustrating it can be missing out on a property. At Taylor William we would never discriminate against an applicant on any basis. We often have over 20 applications to rent a home - most with excellent credit files - and we assess each individual based on a number of factors, to help determine which application would be the most suitable for the property. On this occasion we don't have any details about yourself and have no record of an email address being handed in to our office.
Could you please, at your earliest convenience, call our office on 01324 719989 with your name and contact details?
Kind regards,
Taylor William
★★★★★ 4/5
GoogleThis company was the seller's solicitor when I was purchasing my home. I felt their communication and professionalism throughout the transaction was very good; I'd consider using them myself in the future should I sell my property
Fraser · 14 April 2024
Agent replied · 11 June 2024
Hi Fraser,
Thank you for your wonderful feedback.
Kind regards,
Taylor William
★★★★★ 1/5
GoogleDo both members of staff need to take lunch at the same time closing the office again a time when most house sales go? I don't think so. Still waiting for them to come and pick up their for sale sign after nearly 3 weeks. I have also called to ask for it to be picked up.
Graeme · 17 April 2022
Agent replied · 11 June 2024
Hi Graeme,
Thank you for your feedback and taking the time to give us your thoughts. We will endeavour to collect the sign in the next three working days. We will also consider your recommendation regarding the lunch break. Historically it's proven that the demands of the service we provide can mean our advisers don't receive a lunch break if the office is open - with advisers on the phone and others helping people in the office - and we have to ensure we're being fair to employees, consequently the decision to close for 30 minutes at lunch was taken.
Kind regards,
Taylor William
★★★★★ 5/5
GoogleExcellent new team, and would recommend them to fellow landlords in a heartbeat.PositiveResponsiveness, Quality, Professionalism, Value
D · 14 December 2023
Agent replied · 11 June 2024
Thank you for your kind feedback. We're delighted we're able to exceed your expectations and we're grateful for your endorsement. I'll ensure our lettings team are made aware of your excellent review.
Many thanks,
Taylor William
★★★★★ 1/5
GoogleDO NOT USE!! LIED CONSTANTLY TO MYSELF ALSO. HAD TO TAKE THEM TO A TRIBUNAL SO THEY WOULD GET REPAIRS WITHIN THE FLAT DONE. THE FLAT WAS NOT FIRE SAFE AND HIGHLY UNCLEAN. NOW HAVING TO REPORT TO OMBUDSMEN. I WAS ALSO SCREAMED AT AND THREATENED BY THE OWNER OF THIS COMPANY. I WAS ALSO TOLD I GET WHAT I PAY FOR AND THAT WASN'T THE CASE AS THERE WASN'T ALIT WORKING IN THE PROPERTY. I HAVE BEEN LIED TO AND TREATED DISGUSTINGLY! STAY AWAY FROM THIS AWFUL COMPANY!
Lacey · 13 June 2018
★★★★★ 1/5
GoogleWould never use again, under any circumstances.
The most ignorant, unhelpful, vile people they have working for them.
They constantly lied to us and made our year miserable in that house. Things falling off and apart including,
Shower rails falling ON people!!
Curtain poles, door handles and fridge doors. Refused to do any repairs or help.
Done nothing about damage that previous tenant had caused such as broken oven, stained carpets with fizzy juices and scraped/marked walls.
They then proceeded to charge us money off our deposit for the damage the previous tenant had caused despite us emailing and calling them numerous times to tell them everything needing repairs.
Complete joke of a company, ridiculous customer service.
Lauren · 13 June 2018
★★★★★ 1/5
GoogleBeware tell lies and make excuses for everything they are NEVER wrong you are ALLWAYS wrong when the logic of business is the customer's always right 1 star is far too much for them
John · 15 April 2022
Agent replied · 11 June 2024
Dear John,
We would like to help rectify your concerns. We're unsure about your case and would appreciate some more information please, if you could call us on 01324 719989 that would be appreciated.
Kind regards,
Taylor William
★★★★★ 1/5
Google1 star for customer service as I can't post zero. I have tried to deal with this Estate Agent for almost 5 months now - to have a tree removed that fell into our garden from a property were letting agents for.
Now after 5 months of ignoring our requests, fobbing us off and, I'm sorry to say, lying to us - they have now advised us they won't be dealing with the matter because they are no longer letting agents for the property. What about dealing with it during the four months they were the letting agents?
Appalling customer service from a company that clearly cannot be trusted - prospective customers use them at your own risk!
Iain · 13 June 2017
★★★★★ 4/5
GoogleThey are very good, really no complaints.
William · 14 April 2024
Agent replied · 11 June 2024
Thanks William!
We appreciate your feedback and are grateful you took the time to leave us a review.
Many thanks,
Taylor William
★★★★★ 1/5
GoogleA joke of an estate agent - incredibly rude staff, I would strongly advise avoiding this company
Gordon · 15 April 2023
Agent replied · 11 June 2024
Dear Gordon,
I'm sorry to hear our service standards have not met your expectation. We strive to deliver a high level of service for every customer. We would like to understand more about what has happened and would appreciate if you could email Larbert@taylorwilliam.com or call 01324 559246.
Kind regards,
Taylor William
★★★★★ 5/5
GoogleHighly recommended. Lynn was very informative and very helpful in dealing with any questions we had.
Aitken · 17 April 2020
★★★★★ 5/5
GoogleGreat service, followed what I was asked to complete and got a nice flat let. New Manager very professional and helpful.
Alan · 17 April 2022
Agent replied · 11 June 2024
Dear Alan,
Thank you for your lovely review. We're always delighted to help and support people in their search. We're pleased you were satisfied with the process and your new property. I'll ensure your kind words are shared with our team.
Kind regards,
Taylor William
★★★★★ 1/5
GoogleI woulnd't recommend them at all. very slow at dealing with issues and customer service leaves alot to be desired
Ian · 17 April 2022
Agent replied · 11 June 2024
Dear Ian,
We're sorry to hear you aren't satisfied with our service. Our lettings advisers have been in touch to rectify the issue. Unfortunately we had the wrong mobile number for you on file, which led to a delay. We will resolve the problem and be in touch.
Kind regards,
Taylor William
★★★★★ 5/5
GoogleMainly dealt with the lovely Sam, she went above and beyond when I was searching for a new place to rent. Couldn’t fault the service if I tried. Post moving in the service I’ve received has remained at the highest quality. Sam has made the experience of moving as easy as possible.
Ryan · 17 April 2021
★★★★★ 5/5
GoogleFrom the initial enquiry to prompt replies to subsequent messages, I couldn't fault the service with Taylor Williams (Larbert). They were friendly and professional at every stage. Gillian took time to answer a lot of questions as well which made the process even smoother. Highly recommended for renters.
Jp · 17 April 2021
★★★★★ 5/5
GoogleI found the service excellent in every way great service.
Kathryn · 17 April 2022
Agent replied · 11 June 2024
Dear Kathryn,
Thank you for taking the time to leave a review. We're delighted to have been able to assist you and exceed your expectations.
If we can ever help in the future, please don't hesitate to get in touch.
Kind regards,
Taylor William
★★★★★ 5/5
GoogleWe recently went through Taylor Williams to get our new flat for rental, they were super professional and helpful throughout the full process and made sure we were updated throughout. They are by far the best letting agents we have used.
Thanks again for all your help!
Darren · 17 April 2021
★★★★★ 1/5
GoogleUnfortunately I have to give 1 star as it won't allow me to give zero. Avoid this company at all costs. It is beyond me how this company is still in business as it is a shambles. Full deposit has been taken off me for issues that were …
Weemandy · 17 April 2020
★★★★★ 1/5
GoogleCould not have been less helpful during our tenancy. Emails regarding issues (damp, electrical, and heating) were ignored, we we're lied to and mislead, hung up on when asking to speak with the manager, and cancelled on when appointments were made to speak with the manager. Would not recommend!
Nikki · 13 June 2019
★★★★★ 5/5
GoogleI currently rent through Taylor William and have done so for 3 years now. The girls in the rental team are friendly and easy to deal with. They always act in a professional manner when I call the office with an issue. Would highly recommend renting through Taylor William.
Gillian · 13 June 2018
★★★★★ 5/5
GoogleUndoubtedly buying and selling property is one of the most stressful times you will encounter. However, Derek did so much to help alleviate this and couldn't have been more helpful. He was very professional but equally important, …
Jane · 17 April 2020
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
