Crest Nicholson Langford reviews

★★★★★ 5/5

Trustpilot

It was all goo in terms of viewing

It was all goo in terms of viewing, friendliness and knowledge of sales person

Prasad · 21 September 2026

★★★★★ 1/5

Trustpilot

Poor Customer service

There is no doubt that CN sales team is great. However, snagging items flagged since 2017 and increasing urgent repairs are still outstanding. The Bristol office closed recently and the South West team has taken over. Nothing has happened since an inspection was done last september. They do not reply to emails or any health & safety issues. A steel beam fell off the premises last month, fortunately no one was injured. Apart from an initial inspection, no communication has been forthcoming on how the problem will be addressed. Called them and emailed a few times and they promise to 'look into it' and will call back and update me- except nothing happens. Very poor customer service and workmanship. Never again will I buy a CN property.

Savvy · 22 June 2021

★★★★★ 5/5

Trustpilot

Great experience from the start!

Me and my partner were first-time buyers, already living and renting within the Southampton area, closely situated to Centenary Quay. We went to visit the site to see what was on offer!We had a great experience with Maddie at Centenary Quay from the first phone call and throughout the process. She shown us round two different properties twice, providing us with as much information as requested as well as providing unbiased clarity on future developments - nothing was too much trouble. We had an offer accepted after speaking with the lovely Jan who helped us over the line and couldn't be thankful! Both Maddie and Jan were super attentive to our situations and wouldn't hesitate in recommending them both.

Jamie · 16 June 2021

★★★★★ 5/5

Trustpilot

Claybourne Development

We have reserved a property on the Claybourne development and are eagerly awaiting completion. We have been looked after by Lesley, who has been nothing short of exceptional. She arranged us a viewing on the same day that we enquired, talked us through the process and has kept us informed every step of the way. Our phone calls have always been answered or returned and our questions answered promptly . There has been no pressure and nothing has been too much trouble. The service has been fantastic, if this is any indication as to the quality of the property then we can’t wait to move into our Crest Nicholson home.

NB · 14 June 2021

★★★★★ 5/5

Trustpilot

Outstanding customer service!

I can't thank Dylan at Walton Court Gardens enough for all of his help and support. His customer service has truly been outstanding from day 1 and has always gone above and beyond from sending over all plans and videos of apartments months ago to being flexible on appointments and always there offering great genuine advice. Being a first time buyer can be extremely daunting but he is making it a smooth and easy process.

Nicole · 5 April 2022

★★★★★ 1/5

Trustpilot

Our flat is in Clapham

Our flat is in Clapham, South London. We purchased it at the time the development was completed in 2013. Within days we were experiencing problems (within the demise) and there are massive on-going problems with the fabric of the building.Within days the toilets were backing up - the downpipe was full of building materials. Soon after there was evidence of water leaks in the bathroom - the waste pipes from the shower and bath had never been screwed together properly. These were just some of the "minor" issues that we suffered in the early days. Getting CN to accept responsibility and fix the problems was a nightmare.There have been on-going water ingress problems in massses of the flats yet at a meeting with CN and NHBC years ago, they denied the roof was defective. It is now looking like the roof is going to have to be replaced.We and others have had problems with our balconies.We are just discovering that the fire-stopping is inadequate.I would never, ever recommend that someone buys a property that has been built by CN.

Carrie · 6 June 2021

★★★★★ 5/5

Trustpilot

Claybourne 2 bed review

We have just bought a 2 bed Elmswell at the Claybourne development with help to buy. We have spent a week settling in and have been very impressed by the customer service provided by Crest Nicholson. Lesley was our sales advisor and has been brilliant! Lesley has helped us settle in and provided a smooth ride from start to finish being a first time buyer. The property was spotless when we moved in and so far very little snags. We would recommend Crest Nicholson for first time buyers and have been very much looked after.

Cara · 5 June 2021

★★★★★ 5/5

Trustpilot

Wycke Place, Maldon. Amazing!

I cannot think of a better way to buy or sell a property!From the first time I saw the advertising boards go up for Wycke Place and registered my interest on the Crest Nicholson website, everyone has been so friendly and helpful. I chose to use the part exchange scheme which has been fantastic and zero hassle. So smooth and effortless. The choice of properties at Wycke Place is great and with the help of Rachel, I chose and reserved my dream home. Rachel has been by my side every step of the way from the initial reservation, advising me when I was choosing fixtures and fittings, walking me around the plot, scheduling visits to meet the site managers right down to sending build progress photos every single week.Rachel especially, but the whole sales team at Wycke Place are always available to answer my daft questions and to advise openly and honestly. I honestly can’t have asked for a better experience. Thankyou so much!!

Rebecca · 26 May 2021

★★★★★ 5/5

Trustpilot

I just about didn't buy one.

My wife and I bought a new home in Highlands Park, Henley on Thames. But we just about didn't after reading all the terrible reviews. Despite this we took the plunge and so far, only a week, we have been absolutely delighted. The house is beautiful, some small snags that have been courteously and very quickly remedied.Helen Niles was fantastic as was Tom, the site manager. Nothing is too much trouble. The experience of the other residents I have met so far has been similar to mine. Perhaps we just got a good estate, but I will update if things deteriorate.

Rodge · 13 May 2021

★★★★★ 5/5

Trustpilot

Lesley @ Claybourne was our sales…

Lesley @ Claybourne was our sales advisor and from the moment we stepped onto the site she made us feel so comfortable and really took her time to explain things to myself and my partner. We were shown many properties, but Lesley took the time to listen to our requirements and our needs and knew the right property to show us - The Huntingdon which we have now had the most amazing experience in purchasing. I would like to Thank the Claybourne team for making our first-time purchase so easy and for having such high building standards.Shannon & Chris

Shannon · 13 May 2021

★★★★★ 5/5

Trustpilot

The brilliant Lesley and Darren at…

The brilliant Lesley and Darren at ClaybourneWanted to briefly share our experience and have to say that from the word go its been floorless journey. I employ a lot of people and I am in business with many more I would say I have learnt how to recognize false people and genuine people. Leslie was so warm so welcoming and so genuine my partner and I had been shocked at how unprofessional and uninterested all the other sales teams were that we encountered at various other builders it actually became a bit of a running joke between us during the time we were looking to buy, thankfully that all changed when we walked into the Crest sales office in Steeple Claydon.Leslie and Darren the site manager demonstrated incredible communication throughout the process I can honestly say I never waited more than 1 hour for a return phone call or an email reply and obviously we had many things to do. The process was so smooth and then we came to moving day and we got the keys to our fantastic new home a brilliant plot with everything done as we asked.We will always be able to look back at that time with fond memories despite all the bad things that were going on with the pandemic and I put that down to Leslie and Darren's professionalism, work ethic, and integrity we will always be grateful to them both and to Crest

Louis · 10 May 2021

★★★★★ 5/5

Trustpilot

1st class service

This review is for our plot at Tiptree (Nine Acres).Carol and Lucy made us very welcome from day one and still continuing to this day.Carol is very knowledgeable and any question we asked was answered without hesitation. Lucy is a trainee and again is knowledgeable without hesitation. These 2 ladies make life alot easier in our purchase with showing us the show home and all the designs and upgrades. Dont hesitate in a Crest Nicholson home. Trust me we viewed a few developers sites and this one was by far the best.

Rob · 17 April 2021

★★★★★ 1/5

Trustpilot

Crest Nicholson are absolutely abysmal (and that's being nice)

Crest Nicholson are absolutely abysmal, i have never seen customer service like it. They dont respond to emails or calls, its as if the customer service department is having its emails read by Stevie Wonder and the phone calls answered Beethoven. My Father was going to buy the house 3 doors down but i told him not to after the issues we have been having. Crest if you are there, please close up shop just so no one else has to go through the misery that so many people on here are experiencing.Ps. Please dont come back with your "Robot like response " have some balls and just put your hands up and fix the problems.Lots of love A very unhappy Crest home owner!!!P.S.S. i Live on the Borrows Site. Plot 11 if you are interested.

Terry · 29 March 2021

★★★★★ 4/5

Trustpilot

Lauren at Arborfield has been great

Lauren at Arborfield has been great. Nice, honest lady and we have just reserved a plot. Lovely to work with someone who has an honest, friendly approach.So far we’ve been very impressed. The first visit the flat was flooded but on the second viewing we had an explanation from the site manager who was nice to deal with. Cannot wait to proceed with our purchase and I trust they are a good company to work with. I hope this feedback is passed to Lauren... she was informative and not pushy which was much appreciated.

Laura · 26 March 2021

★★★★★ 5/5

Trustpilot

The brilliant Lesley and Darren at Claybourne

Wanted to briefly share our experience and have to say that from the word go its been floorless journey. I employ a lot of people and I am in business with many more I would say I have learnt how to recognize false people and genuine people. Leslie was so warm so welcoming and so genuine my partner and I had been shocked at how unprofessional and uninterested all the other sales teams were that we encountered at various other builders it actually became a bit of a running joke between us during the time we were looking to buy, thankfully that all changed when we walked into the Crest sales office in Steeple Claydon. Leslie and Darren the site manager demonstrated incredible communication throughout the process I can honestly say I never waited more than 1 hour for a return phone call or an email reply and obviously we had many things to do. The process was so smooth and then we came to moving day and we got the keys to our fantastic new home a brilliant plot with everything done as we asked.We will always be able to look back at that time with fond memories despite all the bad things that were going on with the pandemic and I put that down to Leslie and Darren's professionalism, work ethic, and integrity we will always be grateful to them both and to Crest

Orsolya · 26 March 2021

★★★★★ 5/5

Trustpilot

Laurie was extremely helpful today very…

Laurie was extremely helpful today very informative and answered all our questions today when we visited your wantage fullers grove office in regards to your noble park Didcot site plan that we are interested in .thank you Laurie for all your help & guidance today .

Mr · 15 June 2024

★★★★★ 5/5

Trustpilot

Nice staff

Nice staff. She talked us very calmly and told us everything which I asked her.

Samir · 6 September 2026

★★★★★ 5/5

Trustpilot

Excellent sales team - many thanks

I have recently exchanged contracts on a property in Brookland Park (P118) - Bristol. The sales team and especially Chris Hamilton and Kelly Rees have been extremely helpful and professional. Chris was my main point of contact , she helped me through the process and was very patient and responsive when asking questions. The sales team positive attitude has definitely contributed to my choice to buy a Crest property.Many thanks , I look forward to moving to my property.

GB · 19 May 2021

★★★★★ 5/5

Trustpilot

Ryan was very informative and patient…

Ryan was very informative and patient with us as he showed us a number of properties. He didn't make us feel rushed and answered all of our questions and had great knowledge on the local area and facilities.

Sebastian · 20 October 2024

★★★★★ 5/5

Trustpilot

Lesley has been absolutely brilliant…

Lesley from The Claybourne development in Steeple Claydon has been absolutely brilliant right from the start of the process. After a bumpy start with issues selling our own house, Lesley kept us informed about Crest Nicholson’s view on this, whilst all the time ensuring we were reassured and giving us confidence that our new home would still be ours.We recently met with Darren the Site Manager who has also been brilliant. Very professional and nothing was too much hassle.

Kim · 6 May 2021

★★★★★ 1/5

Trustpilot

Westvale Park - Site Shut Down Since Oct 2023 - Buyer Beware!

Westvale Park - Horley, Surrey.The development of Westvale Park in Horley Surrey has been shut down by the local authority since October 2023 and is yet to be reopened.This is due to Crest not having fulfilled an obligation to build a community build, something they had forewarning of.There are a number of buyers caught in the mess that Crest have created.I have been waiting to complete on a fully constructed house since October 2023 and month on month I am being lied to by the developer leading me to believe legal work had been completed to lift the restriction on completions, this was not the case at all. I have asked for details and transparency throughout this saga but have been fobbed off at each turn. It is only recently that I began reaching out to the MD, copying in the CEO of Crest, that I have begun to receive details. Having said this, there has been no regard to the distress and inconvenience caused by Crest and the impact to the buyer for a delay of what is now at least seven months (on a fully constructed house)!!Proceed with Crest at your own risk, they have no regard for customers, that has been proven to me time and time again throughout this, all they care about is the bottom line, no respect for the buyer who is spending extortionate sums of money. Crest could have eased the situation by being transparent and taking responsibility for the situation they have put buyers in but they have chosen to treat customers with contempt.

Miss · 29 April 2024

★★★★★ 5/5

Trustpilot

Danielle was amazing at helping us…

Danielle was amazing at helping us proceed with a complex deed of variation on our current property which enabled us to quickly move into our new property. She was quick, very efficient and did everything and more possible to help make the process as stress free for us.

Amy · 27 April 2024

★★★★★ 5/5

Trustpilot

Relaxed and welcomed

My enquiry made we feel I was important to the company.

Janet · 24 September 2026

★★★★★ 5/5

Trustpilot

I moved into a Crest Nicholson property...

I moved into a Crest Nicholson property at Campbell Wharf in March and have been absolutely blown away with the service they have offered. My apartment is everything I could have dreamt of. The finish on my property is perfect and I have the pleasure of overlooking a beautiful private courtyard. I'd like to give a massive thanks to Sasha (Sales Executive) & Chris (Project Manager) for going above and beyond to make this a pleasurable experience.

Toddy · 21 July 2021