Crest Nicholson Langford reviews

★★★★★ 1/5

Trustpilot

A Crest Nicholson disaster

Having purchased a penthouse flat in Bolnore Village, Haywards Heath from Crest Nicholson in 2016, we have only just resolved serious defects. Our bi fold doors allowed water ingress causing damage to internal finishes and curtains. The large wrap around deck was unsafe with loose planks which splintered into holes, one of which I fell through. After hundreds of emails, years of failed patch repairs and Crest Nicholson trying to avoid responsibility, only in 2022 did they accept the inevitable and replace entirely. Appalling customer service and they continue to deny liability.Following my initial review I received an email from Trustpilot stating Crest Nicholson question if mine is a "genuine experience" despite extensive correspondence with their Deputy MD - more denial.Next my review was removed as I named the Deputy MD. It seems even using only a first name is not allowed with a negative review, although there are positive reviews containing names. A true double standard!

Adrian · 31 May 2023

★★★★★ 5/5

Trustpilot

Great customer services and Sarah Hill…

Great customer services and Sarah has been so friendly and helpful.

Alister · 26 March 2022

★★★★★ 4/5

Trustpilot

Thank you Dylan and AJ

Dylan and AJ were extremely helpful throughout the entire process. As a first time buyer I had lots of questions but they were always on hand to answer them quickly. I had heard that the buying process could be extremely stressful, however I had a positive experience and the process only took under 2 months from first viewing to completion.

Ami · 1 February 2022

★★★★★ 5/5

Trustpilot

After expressing an interest in one of…

After expressing an interest in one of the homes at Claybourne we have been guided through the process of putting our house on the market choosing of an estate agent, pricing our house to sell has taken just under four weeks !!The care we have received has been Excellent and we are now on the first steps of buying a new home, very excited.

MR · 7 May 2021

★★★★★ 1/5

Trustpilot

Initially the sales representatives…

Initially the sales representatives were very responsive to queries, although continually pushing for the exchange of contracts. On completion of the property purchase, communication has been non existent as phone calls and emails have been ignored. Alarmingly, issues regarding a faulty smoke alarm and a missing carbon monoxide detector were not acknowledged nor resolved until the development site manager was contacted.

Zoe · 6 November 2021

★★★★★ 1/5

Trustpilot

Check what NHBC Insurance covers when…

Check what NHBC Insurance covers when you buy from Crest Nicholson. This is most important as they omit some part of the insurance, such as fire safety.-----I have emailed requesting info, regarding the missing fire risk insurance which NHBC told us. Also requested details on the hazardous martial you have used on the building which completed only 2/3 years ago. Waiting for reply.

Naveed · 28 May 2021

★★★★★ 5/5

Trustpilot

Very knowledgeable and resourceful…

Very knowledgeable and resourceful technician, we were very happy with the service, thank you

Margaret · 24 January 2026

★★★★★ 5/5

Trustpilot

Excellent service from Rachel and the team.

Excellent service from Rachel and the team. Could not recommend the quality of service more!

Mr · 26 May 2021

★★★★★ 5/5

Trustpilot

Brilliant service

The girls were helpful and informative every step of the way - always happy to answer our questions and went above and beyond chasing things up for us. They were so patient and kind despite our complex situation which delayed our exchange and ensured we didn’t lose out on our dream home! Great experience and wouldn’t hesitate to recommend!

Customer · 19 January 2022

★★★★★ 5/5

Trustpilot

Rebecca and Nikita have been fantastic…

Rebecca and Nikita have been fantastic helping my partner and I find our first house. They have been efficient, friendly, open and honest and are making the process seamless for us. We are so excited to continue this process with such lovely and helpful people, which is making our journey to completion even more exciting.

Claire · 8 July 2022

★★★★★ 5/5

Trustpilot

Janet was very polite and helpful easy…

Janet was very polite and helpful easy to talk to, very informative.

Marcin · 5 October 2021

★★★★★ 5/5

Trustpilot

Lovely service and they explained…

Lovely service and they explained everything to me throughly. We went through my circumstance and options based on my budget. They were not pushy either, which I appreciated

TT · 30 June 2024

★★★★★ 5/5

Trustpilot

First time I walk into the office

First time I walk into the office. Joy welcomed us and explained all the machining plans with in our budget. Also accompanied us to explain and understand the show home available next to office.It was a great experience talking to m/s Joy.

Prasanth · 5 September 2023

★★★★★ 1/5

Trustpilot

What a shoddy company

What a shoddy company. 100 snags and 4 years, and we're still not there. Water coming in through that ceiling and Crest aren't taking responsibility. Avoid.

Matthew · 1 August 2024

★★★★★ 5/5

Trustpilot

Hansford Park

We have recently purchased a property at the Hansford Park site at Houlton and have been really impressed with the sales and customer service to date. Our purchase has been managed by Katie and she has been ever so helpful in supporting us through the process and ensuring that we have all the information we needed to make informed decisions. Five Stars!!!

Fergus · 23 April 2021

★★★★★ 5/5

Trustpilot

It was a cool experience

It was a cool experience. The staff was more than willing to go extra mile to explain in details all the available offer.

Olabanji · 15 September 2024

★★★★★ 5/5

Trustpilot

Becky and Lauren were so helpful and…

Becky and Lauren were so helpful and friendly!

Kim · 13 April 2022

★★★★★ 1/5

Trustpilot

Terrible customer service

Terrible customer service. Emails and phone calls to customer service go unanswered. We have been in our house at the St Margaret’s Park Bushey development for just over 3 years and still waiting for snagging issues to be fixed. No idea what’s happening with them because of lack of response. If I could give zero stars I would.

Andrew · 13 December 2021

★★★★★ 5/5

Trustpilot

Great experience at Windsor Gate

Great experience. Supported through the entire house purchase process.Beautifully planned homes and gardens for all tastes in mind. Transparent trustworthy service.

Marina · 11 October 2024

★★★★★ 5/5

Trustpilot

Good experience with the Walton development

I had a good experience with AJ and Dylan in the Walton's sales team. They are friendly, professional and answer questions quickly (which is very important to first time buyers like me).Whilst I am still waiting for the actual completion date, my experience so far is really good and Crest is easy to deal with.

Eric · 7 May 2022

★★★★★ 1/5

Trustpilot

How they have 5 stat builder rating is a mystery!

The level of finish on the house is beyond poor. Our house was over £500,000 and I think my four year old could’ve done a better job at putting it together and the level of finish that we have been left with. Crest rushed this house to completed to suit their budgets and end of year and every single trades person has said these houses should’ve never been completed when they were. Crest are happy to take the extortionate prices they charge, but then the level of care and quality we’ve been left with is terrible. We had Head of Customer care out, first appointment she couldn’t turn up to at the time they set and second appointment tried to dismiss everything. We have lived here over three months now and still upside down, with all our furniture in the middle of rooms as we have been waiting so long to have the walls finished. We stored thousands of pounds worth of our life in the garage (as the house wasn’t really ready for us to move into) for it to become heavy with mould. Her response ‘the garage is for putting a car in, not for storing belongings in’. We’ve had to do a couple of tip runs to get rid of so many of our belongings because of the mould. This has been the worst experience of my life, buying a property from Crest Nicholson.

Annie · 5 February 2023

★★★★★ 5/5

Trustpilot

Great customer service at Crest Nicolson

The agent, Sophia, from Crest Nicholson was very helpful, knowledgeable and friendly. She took time to show us around a couple of properties and did not rush us at all. She answered questions well.

Lea · 7 February 2024

★★★★★ 1/5

Trustpilot

Absolutely shocking ftb journey- do not recommend

NB: Please note we’re 9 months in our home and we still have pending snags!Wouldn’t even give it one star.Absolutely shocking journey with our purchase at Morton Park development. Completion in April 22.
 The pre completion journey with sales team was amazing and flawless. Can’t fault the service we had received between reservation to options/upgrades selections to exchange. However, it all went downhill following completion. The house wasn’t even ready or cleaned when we got our keys on completion day. The sales team hadn’t checked & site managers making excuses why fixtures and fittings were still half incomplete/missing with no heads up. We were promised at our home demo a few weeks prior all matters will be rectified by completion day but walked into a mess of a house on completion. Absolutely an anti climax & ruined experience for us seeing as we were FTB. CN forced us into completing as it was the end of a financial year when they knew our home was incomplete as crucial parts of our house were missing Inc upgrades we’d pay for 6 months in advance which were still nowhere to be seen. It felt like they were simply after our money to complete and didn’t care about what state the house was delivered to us. We’ve had multiple privacy evasions by site workers who are sub contracted, site workers trespassing onto our property without permission, snags not being completed when proposed in timely manner, and worse being left out of pocket financially due to developer admin issues. It’s cruel and heartless that developers can get away with such awful behaviour like this when they promise so much at sale. Following completion we’ve had issue after issue with various matters with no real delivery as proposed by the customer services team/managers and customer services director who tried to put the wrong things right. We’ve had to constantly chase with no response and no deadlines being met. They simply refuse to email or pick up the phone after multiple attempts on weekly basis. It’s absolutely radio silence. My inbox is FILLED with excuses for why deadlines aren’t being fulfilled. Nobody seems to stick to proposed deadlines and can’t deliver what’s promised. It’s boring at this stage. We keep getting pushed back deadlines with no real action on those dates and in some instance simply no reply as quoted earlier. We’ve been left chasing to no real success - no faith in outstanding snag fixes whatsoever! All this chasing is proving to be a waste of time as there’s always reasons/excuses for why it’s NOT fulfilled. Nothing but failed customer service on all ends post completion. No real customer service has been delivered Even with matters being supposedly escalated to mangers and director level. They’re all equally as incompetent if you ask me. Paid a salary to not do their jobs to a high level. I Wouldn’t recommend if you’re after a decent level of customer service post sale. They will fail you with fake promises and timelines. Don’t bother. Take your money elsewhere.

Customer · 24 January 2023

★★★★★ 5/5

Trustpilot

Fuller's Grove

Our experience of Crest Nicholson so far has been outstanding. This is primarily down to the support and outstanding customer service we have recieved from Janette at Fuller's Grove. We are looking forward to moving to the development and are truly appreciative of all that Crest Nicholson and have done to make choosing to buy at Fuller's Groce so easy.

David · 13 June 2021