Crest Nicholson Langford reviews

★★★★★ 5/5

Trustpilot

The team at Wycke Place were really…

The team at Wycke Place were really helpful. It was a really easy process to follow and the team were on hand to answer all questions.

Sophia · 27 June 2022

★★★★★ 5/5

Trustpilot

Campbell Park

It is the first time I've bought a Crest Nicholson property and I can tell that after care and support from their team is outstanding, in our case Chris Scales have been exceptional and went above and beyond to sort our new building issues, check on how we were settling in and if we need any help, but also giving us advice on how to maximize and enhance the extra work we put in the property to make it even more special for us.

Otavio · 11 June 2024

★★★★★ 1/5

Trustpilot

Won an award? For what? How?

Helpful and informative right up until you’ve made the purchase. Then you’re on your own. House or land problems? Your problem now, not theirs. Good luck getting a response or a repair. How they’ve won an award, I don’t know because their customer service towards their existing customers is beyond a joke. I know I’m not the only one that feels this way either, having spoken to many other home owners in the same AND other developments, they have all agreed that Crest are great until you’ve handed over your money. Save your money and your efforts, I wouldn’t recommend them to anyone. Sad, because from the outside view, the area is lovely. Until you see cracks in walls, busted guttering, uneven pavements/porches, broken thresholds, uneven structures, dodgy pipe work, rushed interiors with lack of attention to detail, poor agricultural upkeep (or should I say, no upkeep) and I wish any buyer the best of luck getting a response regarding any corrections or repairs.

Chloe · 20 July 2021

★★★★★ 1/5

Trustpilot

Discusting customer service.

Shocking customer service. We tried to pull out of our purchase because the floorplan of the house was not what we were sold (they sent us the wrong floorplan before contract exchange and I discovered it was wrong after exchange by chance when going for a drive near the property). It took 6 weeks to get a response and they refused to allow rescind with no willingness for open conversation and proceeded to pressure for completion. Ironically though as property was meant to be completed in may 2021 and we never had any communication of delays but 10 days before completion they sent a letter saying they reject rescission of contract and we must complete ( at which point we now had to pay stamp duty too), it's now mid July and we are still waiting to complete. I had to seek alternative legal advice and the long story short is that the big developer with lots of money takes advantage of first time buyer and drains their savings. I am disgusted and appealed by their customer service and lack of communication. I have been bullied and taken advantage of. Now I have to move into a house I would not be willing to spend my life savings on.

Bradley · 20 July 2021

★★★★★ 1/5

Trustpilot

if i could rate zero i would

if i could rate zero i would. sales service was first class. customer service after purchase is by far the worst i’ve ever encountered. snagging dragged on for almost a year over 90 separate defects. still well within the warranty period we are being told if it’s not on the original list when you move in then it’s tough luck!! they have built our boundary totally in the wrong place & subsequently there is a manhole cover in our garden which isn’t ours. they are refusing to pay for legal advice for an issue they created. please please don’t buy anything from this company. if you read this & still do then more fool you.

Keiron · 14 July 2021

★★★★★ 3/5

Trustpilot

My second Crest property

The second Crest property I have purchased, and this plot at Hansford Park I have purchased off-plan. My previous experience of build quality, features, and finish from Crest have all been high, so I am looking forward to more of the same when this new property is completed.I am a disappointed however in Crest's reluctance to incorporate some changes to the wiring layout (i.e. additional Ethernet outlets in the dedicatd Study which on the plan has no such consideration), despite construction of the house still being at an early stage (foundation level only at time of writing). These are relatively simple changes and would make the world of difference to how I use the property, but it is a shame that there is reluctance to imlpement any customisation, even minor, into the final build. It seems this is a case of "don't want to" rather than "can't do". These minor adjustments would even turn a 3-star review into a 4 or 5-star.

Chris · 10 July 2021

★★★★★ 1/5

Trustpilot

I was disappointed with the inside of…

I was disappointed with the inside of the property. The finishing was of low standard and very basic, from skirting boards to taps, to paint work. To say it’s a new build it felt like a low budget council house.

Anisha · 20 October 2024

★★★★★ 5/5

Trustpilot

Working with the team at Crest Nicholson team at Kegworth

Working with the team at Crest Nicholson team at Kegworth (Emily, Nikita and Amy) has been such a pleasure. All three ladies are very professional. Great how the team work together even if one is working at a different site. Always ready to help and support. Love the open and honest policy.

Mandy · 23 March 2024

★★★★★ 5/5

Trustpilot

Great Quality and helpful…

Great Quality and helpful Sales.Everything was smooth from booking to handover.

Vikas · 19 October 2023

★★★★★ 5/5

Trustpilot

Hoadlands Grange

Recently purchased a property at Hoadlands Grange and the sales experience was exceptional. Danielle at the Chertsey office was absolutely amazing. Danielle took the reins as we were having various issues with the estate agent and the chain but Danielle took this all on and if it wasn't for her we wouldn't have been able to move forward. Fantastic communication all the way through from Danielle, which was a breathe or fresh air for us, quick responses to all of our questions, very personable and explained the process. A great experience with the whole Crest team that we've dealt with along the way.

Julia · 7 July 2021

★★★★★ 1/5

Trustpilot

Nightmare as fist time buyer

I bought my first flat just few months ago in Redhill. They were great selling the flat, weirdly the sales people change everyday and they dont last long. After the purchase it is been just a nightmare, customer service is useless and careless, reply really polite but they just ignore your problems (dont expect a call back from them) in our bulding we still waiting problems to be resolve, not just in individuals flats (after 7 months) in the bulding also. It is a long list of problems raised from each neighbours and Crest Nicholson just very polite say they will fix it soon and move on. It is embarras with the really high prices. 0 Recomended to buy from them. Nice flats but a nightmare

Sara · 5 July 2021

★★★★★ 3/5

Trustpilot

You don't always get what you pay for.

We bought a Crest Nicholson home 3 years ago as a second home. The initial snagging process dragged on for well over a year. We have now discovered, after rarely using the house, a large crack in our granite kitchen work top. They have refused it is their responsibility and that is a home owners issue. I could understand that about other things around the home,but a granite work top! We spent a lot of money on this house and thought their response was shocking.

Susan · 2 July 2021

★★★★★ 5/5

Trustpilot

Sophie was really helpful and…

Sophie was really helpful and informative about all the properties and happy to show us round

Meryl · 31 May 2023

★★★★★ 1/5

Trustpilot

Very Poor Workmanship - Building Defects

I see lots of reviews about excellent experience at the purchasing stage. It was like that when we bought our flat. We have a flat in a block in Stockwell, London which we purchased 8 years ago. We have since had no end of problems with the building which we have had a nightmare struggle with Crest or NHBC to fix. Some of the workmanship is unbelievably poor. I for one would never ever buy another Crest Nicholson property - beware.

Ian · 4 June 2021

★★★★★ 5/5

Trustpilot

A satisfying outcome

Lucy was extremely helpful and provided all of the information I required. This has led to a satisfying conclusion with my reserving my prefect home at Henley Gate.

Customer · 8 February 2022

★★★★★ 4/5

Trustpilot

We are not a bespoke builder

Overall experience made more challenging due to Covid-19 restrictions although the site were well organised in following the correct protocols to ensure safety first.I was impressed with the product but frustrated with the lack of flexibility in accommodating any change requests - additional kitchen units is an after-market offering, unable to relocate the washing machine - constantly hearing the quote that we are not a bespoke builder.Sales team (Diane & Hazel) were very professional and easy to communicate with.

Customer · 7 August 2021

★★★★★ 5/5

Trustpilot

Rachel and Lucy have been so helpful…

Rachel and Lucy have been so helpful during the whole process of buying a house. Myself and my partners are first time buyers so this is a very new process to us and both lucy and Rachel have answered all our questions, rung us both consistently through our the process and made us feel that anything we ask is not to much. I am delighted with the service we have received and I cannot wait to proceed even further with our first home with the help of Lucy and Rachel

Customer · 27 May 2021

★★★★★ 5/5

Trustpilot

Smooth Sailing all through.

A big thanks to Chrest Nicholson and the wider team, you guys always stick to your promises without a doubt. You do as you say and not another way around.

Ola · 6 October 2021

★★★★★ 4/5

Trustpilot

Campbell Wharf in Milton Keynes

We love our new apartment at the Crest Nicholson development at Campbell Wharf in Milton Keynes. The location is amazing and the apartment itself is stunning. Sasha in the sales office and Jamie the site manager could not have been more helpful throughout the entire purchase process. Some of the legal aspects were rather painful and drawn out, but this is fairly normal I know, especially in the current climate - and not something which the sales/site team had any control over. Three months after moving in we still can’t quite believe we live here, it feels like we’re on holiday!

Gill · 19 May 2021

★★★★★ 5/5

Trustpilot

Very good informative

JustAnswer · 17 December 2025

★★★★★ 1/5

Trustpilot

Awful

Awful, dont even deserve 1 star. We moved in 3 weeks ago and within one week our bathroom was leaking into the ceiling into our living room. On inspection it seems like its our toilet as its sewage water coming through. Called to complain to then have two builders sent round with a plunger who then scratched their heads and said “block done”All they did was flush the toilet!!!!!!! The. To be told its your fault as you have been flushing items you shouldnt be flushing. Funny that, only lived here a week and couldnt tell me what ive been flushing. It has been 2 weeks!!!!!! And i am constantly calling, emailing, being given falses promisesI want an ANSWER and a actual fix. No we will send a plumber to you which you have been saying since wednesday last week. Yet today find out you dIdnt have my phone number and had the wrong plot number!!!! Please dont bother with your auto response as that email never gets answered. While writing this i have spent the last 26 minutes trying to get through to the 0333 136 0360 number.If it comes to it ill have to go across the road and scream at the builders as the development is still being builtI have filed a complaint with NHBC, environmental health, local council and papers as this is disgusting!!!

Natasha · 10 May 2021

★★★★★ 1/5

Trustpilot

This company is awful

This company is awful. The Daventry sales women in Monksmoor Park are terrible. They try to intimidate, twist the truth, provide inaccurate information, fail to take any responsibility and blame everyone else across their own business for promises not being kept. Then they blatantly lie! I'm a touch worried about the quality of house following the service received so far. I will post another update once the quality is clear. Advice to you, is stay away from the liars in the salesoffice.

John · 6 May 2021

★★★★★ 5/5

Trustpilot

Henley Gate - Sam and Josh

We have spoken to both Sam and Josh at Crest Nicholson Henley gate site and found both of them to be incredibly informative and helpful throughout our whole process so far! Sam has always been super responsive and has been happy to chat to us at any point. It’s great to have found someone easy going and honest about the whole experience and we’ve really appreciated her help! Thank you both!

Jess · 11 September 2022

★★★★★ 1/5

Trustpilot

Awful company

I purchased a help to buy property on the 19th of March and so far, apart from the interior design and size of the house I have nothing good to say about Crest. I was originally meant to complete in February, viewed the house 2 days before supposed completion date and the house was in a state, however was still promised the house would be done on time, less than 24 hours before completion they advised that the house was not complete and they would need an additional 3 weeks to complete. Upon moving in I completed an extensive snag list which with the exemption of 1 thing, nothing has been completed however they have lied to the housing association advising they had completed all outstanding work. I have leaking pipes and as of last night both windows in the bedroom leaked high amounts of water through, soaking multiple towels. How a house could be signed off with this much wrong is beyond me.

Holly · 4 May 2021