Crest Nicholson Langford reviews

★★★★★ 1/5

Trustpilot

Don’t just read pre-sales reviews!

Most of the 5* reviews are based around the sales pitch and pre-sales offered by Crest.That all changes once Crest have your money. Build quality is sub-standard with many issues affecting the entire development. Materials are the cheapest available, likewise the contractors employed; as level of workmanship is beyond shoddy.Customer Service is non-existent and nigh on impossible to either contact or get a response to emails. Getting defects rectified is an uphill battle. Be prepared to invest a lot of time and energy to get anything done. They will try to wriggle out of fixing the issues of their making wherever possible.My advice DO NOT BUY from Crest as they are singularly only interested in throwing together a development, taking your money, then leaving you high and dry.Rue the day we bought from them…

Mrs · 28 July 2022

★★★★★ 5/5

Trustpilot

Red Lodge

Rachael was very friendly,helpful and informative and knowledgeable.

Jo · 18 May 2024

★★★★★ 5/5

Trustpilot

Superb sales team. Recommended.

Becky and Nikita were superb throughout our reservation process: personable, patient, calm and not in the slightest bit pushy. When they didn't know the answer to one of our queries they would quickly find out and let us know. Really can't recommend Crest Nicholson enough (so far). If the builders are as good as the sales team we're going to be thoroughly happy customers.

PT · 20 July 2022

★★★★★ 4/5

Trustpilot

Informative and kind, Brooklands Park

Crest Nicholson have been extremely informative, knowledgeable and kind. When we had our reservation appointment, we were given lots of information regarding the property we were purchasing as well as the development itself. The process has been a little bit or a roller coaster, as unfortunately our property has been delayed and no longer valid for HTB which was our original plan.. Crest did their best to try and secure a new deadline for us but when this was not possible, did their best to give us as many possible options for proceeding as possible. They never rush you for decisions but are thoughtful and considerate to the fact that it's a very big decision.Elisabetta

Elisabetta · 19 July 2022

★★★★★ 5/5

Trustpilot

Lucy is incredible…

Lucy in particular has been incredibly helpful. She has remained professional throughout our experience to date. Joe is new to our experience but has already shown the same level of support as his colleague Lucy. We look forward to working with them both in the coming weeks to realise our dream home and area. Well done team Crest Nicholson!

Ade · 24 January 2023

★★★★★ 5/5

Trustpilot

Reservation Appointment

Maria was very helpful, and thorough, during our reservation appointment. Every aspect was discussed in a clear and friendly manner.Thank you again Maria for everything you have done for us.

Wai · 28 September 2022

★★★★★ 5/5

Trustpilot

Knowledgeable, personable and patient

Visited Finberry's Bilham Lawn.Flexible about the appointment time. Friendly and knowledgeable about the whole development, whatever our question. Gave us the right amount of time to view. Prompted our thinking with helpful questions that meant we could reflect on our needs. Overall it was a nice experience. We feel informed about the site and have made a choice of plot that feels right for us.

Steve · 29 October 2023

★★★★★ 5/5

Trustpilot

Siobbhan Shaw was outstanding with her…

Siobbhan Shaw was outstanding with her customer service and support. A real credit to Crest Nicholson. Thank you Siobbhan!

Mr · 7 September 2023

★★★★★ 5/5

Trustpilot

Union Place, Monksmoor Park in Daventry

We recently reserved a plot at Union Place, Monksmoor Park in Daventry. Lauren, Amy and their team were courteous and professional from initial contact throughout and made efforts to assist us with wherever they could. As first time buyers this big decision and mountains of information can be overwhelming but Lauren takes the time to explain to us all the necessary (and even the unnecessary) information and makes us feel at ease and confident with our decision. We look forward to completing the process and getting our house later this year.

Customer · 24 June 2022

★★★★★ 1/5

Trustpilot

Terrible customer experience

Terrible customer experience. My home was due to be completed at the end of June 2022. The many construction delays have caused the completion to be postponed, there's no indication to when this will happen so far. There's absolutely no communication or commitment from anyone apart for pointing fingers at external factors - it's never Crest Nicholson's fault! I have been given a written deadline by their solicitors to push for exchange back in January 2022. Once they had the exchange money communication became superficial with only meaningless build updates, the house was untouched for almost 12 weeks!!

B.B · 23 June 2022

★★★★★ 4/5

Trustpilot

Cringleford Heights

Cringleford Heights The sale rep Katrina did an amazing job explaining to us all the homes available and gave us a thorough and in-depth information on them. She showed us around the home and it was an amazing time getting to see new homes and having broaden knowledge about mortgage as a first time buyer

Sanyaolu · 24 May 2024

★★★★★ 5/5

Trustpilot

Great staff and customer service

Great staff, great product, great team. We’re so excited to move into our house in July time. Sam has been great from the start very informative and made the process so so easy and enjoyable

Dan · 23 January 2022

★★★★★ 5/5

Trustpilot

Scottish agent was great

I went to see a couple of property’s, and the experience was very positive. The lady who showed the property was helpful and knowledgeable.And that lady provided us with all the information we needed. She was from Scotland, but I forgot her name. I viewed several properties, including flats and houses, and so far, she has been the best agent.

Jose · 12 February 2024

★★★★★ 1/5

Trustpilot

Centenary Quay - Cladding

Absymal customer service from the team covering Centenary Quay.I sent an email over 2 months ago requesting information on the materials used and cladding status of our property. This is required by Homes England as part of the Help to Buy loan redemption.I even sent an example of a letter that another resident in the same complex had received from Crest. This shows the information is clearly available. Since then I've had to repeatedly chase Crest, each time requesting and being promised a call back. I have received one call back during the two months.Annual leave has been blamed for the delay, they've tried to push me back to the management company and now have just stopped replying. Absolute joke.Furthermore, I can only second the review below about Crest being all talk and no action. As mentioned above, we have been impacted by the cladding scandal at the Centenary Quay development. The time it is taking to remediate the blocks impacted is absolutely inexcusable. While they've signed up to the government pledges, no work has started despite this issue being highlighted 3 years ago. All the while the work on the remaining flats/ developments continue to carry as normal. It seems Crest genuinely only care about lining their pockets.

Nick · 14 June 2022

★★★★★ 5/5

Trustpilot

Becky at Sketchley Gardens has been…

Becky at Sketchley Gardens has been outstanding and extremely knowledgeable,in all aspects in helping to buy our first newbuild house.

Customer · 4 August 2023

★★★★★ 5/5

Trustpilot

Good customer service

Julie was friendly, knowledgeable and efficient

Rachel · 7 June 2024

★★★★★ 5/5

Trustpilot

Tina was amazing real asset to the team

Emma · 26 April 2024

★★★★★ 5/5

Trustpilot

House buying made easy

A house that suited my needs in all ways. Craig was an encouraging but not insistent salesman.

Gillian · 13 October 2023

★★★★★ 5/5

Trustpilot

Just reserved our Crest home!

Just reserved our Crest home at Blythe Valley. Luke has been so helpful and friendly throughout the process so far and made everything very easy and relaxed for us! Can’t wait to move in next year!

Customer · 28 October 2021

★★★★★ 1/5

Trustpilot

Do not purchase their new builds.

I would strongly recommend reconsidering purchasing any new property from Crest Nicholson! They’ll promise you high quality builds with well looked after green space! However, the management companies they put in charge of the green areas fail to deliver and Crest go quiet and do not support. You’ll be left with a house in a poorly maintained estate that is hard to sell. Stay well clear!

Lewis · 16 September 2023

★★★★★ 5/5

Trustpilot

Martin was amazing

Martin was amazing, great work 👍👍👍👍👍👍👍

Iqbal · 1 June 2024

★★★★★ 5/5

Trustpilot

Knowledgable

Katrina (Cringleford site) possessed an impressive depth of knowledge about the various homes available at the development. She patiently answered all my questions, no matter how small, and took the time to understand my specific needs and preferences. I never felt rushed or pressured, and she always ensured I had all the information I needed to make an informed decision.

Mahdi · 2 February 2024

★★★★★ 5/5

Trustpilot

Super Helpful

Every member of the team Sam, Hazel and most especially Becky were so helpful. Very patient and kind.Thanks so much ladies and I really hope all goes well with me securing my house.

Customer · 4 April 2022

★★★★★ 1/5

Trustpilot

After sales customer service is non existent

We moved into our new build flat in Walton Court Gardens 6 months ago. The sales team, as you expect, were really good but the aftersales customer service is the worst experience Ive ever had. Not all the flats are sold so the builder(Crest) is still managing the block. 1. Our lift hasn't been working for over 3 weeks(as of 17th May 2022). My 35 week pregnant wife has to climb 6 flights of stairs every time we go out. She is unable to leave the flat, dreading the climb up the stairs. Elderly relatives are not able to visit us for weeks.2. The video intercom has not been working for over 6 weeks. We missed several deliveries due to this. This is also a security issue as the residents don't know who is entering the building. 3. The bins only get collected every 4-5 weeks and even that is only after the residents complaint. As the road is not completed it is the builders responsibility to provide access to the bin lorries. This has not been happening.4. The fob access(security) on all the floors and lifts are not enabled after repeated emails to customer service. The lift was vandalised as the foyer doors were left open due to a fault and security access for other entrance doors not being enabled. 5. Door leading from the building to the garden doesn't have a lock so its always left open. Again, a security risk.6. We requested for the CCTV to be checked after the vandalism of the lift but we were told by Crest(after 2 weeks) that the CCTV was only for emergencies. I don't know why thousands of pounds of damage is not an emergency.7. We are being charged service charge but the gym and window cleaning service that was part of the agreement hasn't been completed/performed.8. Garden for the private block is immaculate but the shared ownership and housing association garden is unkept.All this has been reported numerous times by residents and no action has been taken. We only get generic and rude responses when we ask for updates. I am very sure that this review will get a generic reply or some more excuses from the CS team. We have escalated these issues to the Head of CS and Director of Crest South but all we get is excuses or they will try to blame things on the residents.I have photos, videos and dozens of emails to prove all this but Crest don't really care. I guess once the flat is sold to you are at the builders mercy.

Alex · 20 May 2022