Every review we hold for the Lambeth office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotGreat Property Manager
I am thoroughly impressed with our estate manager Phoebe's professionalism and dedication to maintaining our property. Phoebe's attention to detail, proactive approach, and excellent communication have truly improved our experience. We are grateful to have such a capable and reliable estate manager taking care of the property.
Yixing · 3 November 2023
Agent replied · 25 October 2024
Dear Yixing Wu, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
TrustpilotTrustworthy agency
Joanna and everyone else were great, always available to answer our questions and trustworthy. Definitely not the type of agency that tries to take advantage of tenants either.
Giulia · 21 October 2024
Agent replied · 23 November 2024
Dear Giulia, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Lesley
★★★★★ 4/5
TrustpilotExcellent Property Manager
We have had a very positive experience with our M&P Property Manager who has assisted through issues that are often time sensitive and negatively impact us as residents. They have consistently been proactive, always very responsive and flexible whilst demonstrating a professional and understanding manner. Very impressive.
Rory · 11 October 2023
Agent replied · 25 October 2024
Dear Rory, Thank you for taking the time to leave a review. Kind regards, Lesley Alford Customer Relations Team
★★★★★ 5/5
GoogleWe recently rented a property through Marsh & Parsons Kennington branch. Nicole and Maliha have been really helpful through the whole process. Super responsive and made everything really easy for us. Thank you!
Kirsten · 24 July 2024
Agent replied · 22 October 2024
Dear Kirsten, Thank you for taking the time to leave a wonderful 5 star Google review. Nicole and Maliha will be thrilled to read your kind comments. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotSpoke on the phone with Charlie about…
Spoke on the phone with Charlie about an issue with my rent payment, he was very helpful and it was resolved the same day
Jane · 13 December 2024
Agent replied · 22 December 2024
Dear Jane, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley
★★★★★ 5/5
TrustpilotSmooth Experience
For the last five years we have rented our flat out with Marsh and Parsons. The whole process has been unbelievably smooth and easy. This was very much due to our manager Phoebe. I would 100% use M and P again.
Edward · 9 February 2024
Agent replied · 25 October 2024
Dear Edward, Thank you for taking the time to rate your service with Phoebe. We appreciate you posting this. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotWeronika handled a situation at our…
Weronika handled a situation at our flat with great professionalism and expediency. Although only for a short time in Derbhla's absence, I would be confident in her dealing with other issues again. Regards,Sean
Sean · 5 July 2024
Agent replied · 25 October 2024
Dear Sean, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
★★★★★ 4/5
TrustpilotEffective
I used Marsh & Parsons to sell my property. It took a while - due to market conditions - but eventually succeeded.
M · 18 December 2025
★★★★★ 5/5
TrustpilotOur property manager Abdullah Leghari…
Our property manager Abdullah Leghari looks after our flat in marylebone. He has to date been very responsive ,proactive and very courteous. This makes our experience as a landlord much less stressful. We are therefor happy with the service that Marsh and Parsons provide.
Tessa · 11 November 2023
Agent replied · 25 October 2024
Dear Tessa, Thank you for taking the time to leave a lovely review regarding Abdullah. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleGreat working with keiandra who possessed great knowledge and understanding. She provides a clear acknowledgment to what I was looking for and great leadership.
Keits · 16 November 2024
Agent replied · 29 December 2024
Dear Keits, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley
★★★★★ 5/5
GoogleSamantha was a huge help in my property search. Super professional, gave lots of great advice & really listened to what I was looking for. Thanks very much!
Chione · 23 October 2023
★★★★★ 5/5
TrustpilotI have been with Marsh&Parsons since…
I have been with Marsh&Parsons since 2023 and it has been a great experience throughout as a landlord all my transactions has been smooth.
Sabiha · 21 November 2025
★★★★★ 1/5
TrustpilotStay far away from them
Stay far away from them. Sarah Warmington handled my case and I must say all of these agents are crooks.. They tried to force me to rent out my flat to an inappropriate tenant which they didn’t even want to expose. Eventually I found out who the proposed tenant was and got the shock of my life. When I refused I got called all sorts of things by this agent!! And she tried to scam me on so much money as a punishment for not letting my flat (yes, I’m talking about 1300 pounds), and keep in mind that I had not signed any contract with them!!! Even the receptionist at the agency tried to stop me from calling the support centre by hiding the phone number with his own hands. Absolutely repelled by these criminals!!!
Upset · 5 July 2023
★★★★★ 5/5
GoogleHad a great experience with Sian when viewing a property recently. She was knowledgable about the property and the area, answered all my questions and made me feel at ease.
Fabia · 24 July 2024
Agent replied · 22 October 2024
Dear Fabia, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
GoogleIt was wonderful to meet Joe, lovely man who took me to see two properties in Kennington.
Unfortunately we will not be proceeding with either property. Thanks, Joelle
Joelle · 23 August 2024
Agent replied · 22 October 2024
Dear Joelle, Thank you for leaving a wonderful 5 star Google review. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotGreat service from Daniel
Daniel Leung provided great service to make a complicated change of occupancy process as smooth as possible. He was always available to answer questions and aided communication between all parties.
Tash · 18 July 2024
Agent replied · 25 October 2024
Dear Tash, Thank you for taking the time to leave a wonderful 5* review. Daniel will be thrilled to read your kind comments. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
GoogleExcellent service from George and Joel at Marsh Parsons, they are patient and very helpful during the buying process, highly recommended and would use them again.
Kerstin · 22 September 2024
Agent replied · 22 October 2024
Dear Kerstin, Thank you for your lovely words and for leaving a 5* review. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotPositive experience
We’ve rented via Marsh and Parsons for 5+ years and had a very positive experience. Generally they’re fast to respond to any issues and the property manager Charlie we’ve worked with has always been polite, professional and responsive.
Rebecca · 14 February 2024
Agent replied · 25 October 2024
Dear Rebecca, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Lesley, Customer Relations Team
★★★★★ 1/5
TrustpilotThe head office DO NOT CARE about customers.
The head office is not responsive and they just don't care, the service is average and the head office does not respond to customers' complaints.The young agents are let down and not supported by the head office. I could write a full-page, however, I will not waste any more valuable time, other than say stay away from the agency. HEAD OFFICE DO NOT RESPOND. STAY AWAY FROM THE AGENCY.
ROY · 3 March 2020
Agent replied · 25 October 2024
Hi there, we are sorry that you're not happy with your experience. Unfortunately we cannot find your details on our system, but please feel free to get in touch if you have anything you would like to discuss. Kind regards, Marsh & Parsons
★★★★★ 5/5
TrustpilotVery good experience with the agency
Very good experience with the agency. They are responsive, they try to deal with processes quickly and they are very friendly. Nara helped me with the contract and she was always available when I had questions.
Olga · 20 March 2024
Agent replied · 25 October 2024
Dear Olga, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotI had a great experience working with…
I had a great experience working with them. They were fast, respectful, and kept clear communication throughout the process, making everything smooth and efficient. Highly recommend!
Mahtab · 13 September 2024
Agent replied · 25 October 2024
Dear Mahtab, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Lesley
★★★★★ 5/5
GoogleNicole kindly arranged our viewing and we were shown around by Maliha who was so friendly and informative about the property and nearby facilities. Really good experience, thank you!
Youmei · 24 July 2024
Agent replied · 22 October 2024
Dear Youmei, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotA very prompt and very efficient…
A very prompt and very efficient response by Victry. It is 5.40pm on a friday and she still managed to get me the documents I needed sent over in 5 mins!Thank you😀
KV · 24 May 2024
Agent replied · 25 October 2024
Dear KV P, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us if you have any queries. Kind regards, Lesley, Customer Relations Team
★★★★★ 1/5
TrustpilotI AM VERY DISSAPOINTED WITH MARSH AND…
I AM VERY DISSAPOINTED WITH MARSH AND PARSONS AGENT, THEY DONT ANWSER CALLS, OR EMAILS, OR TEXTS SINCE MOVE IN DATE. AS SOON AS YOU PAY YOUR RENT, WHICH I PAYED UPFRONT FOR 1 YEAR, THEY DON'T HELP AFTER ALL. THE METER IS BROKEN, I RECIVE NO BILLS BECUZ OF THEIR EXTREMELY POOR SERVICE, NOW I HAVE NO HOT WATER OR HEATING IN AN £3600 A MONTH APARTMENT.????????????????????
N · 9 March 2020
Agent replied · 25 October 2024
Hi there, we are sorry that you're not happy with your experience. Unfortunately we cannot find your details on our system, but please feel free to get in touch if you have anything you would like to discuss. Kind regards, Marsh & Parsons
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
