Every review we hold for the Lambeth office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotThe worst real estate agency I had a…
The worst real estate agency I had a deal with. I asked for quiet apartment and I was told that it is. But it was noise from air conditioning systems of Marks and Spencer and Pizza Express 24/7 that made me crazy and I couldn’t sleep. It was noise from Heathrow flights. I was asked to move out rental apartment during lockdown because I was not in the UK. They asked me to pay all fees for new tenancy replacement but the agent didn’t tell me that the price was less £300 in market then I rented! So it was not possible to find new tenant for the same price and I spent a lot of money for sending the keys from abroad, moving things to the storage.
Oksana · 19 August 2021
★★★★★ 1/5
TrustpilotUNPROFESSIONAL AND UNETHICAL - STRONGLY ADVISE AGAINST DEALING WITH DEXTERS IN CRICKLEWOOD
Strongly advise dealing with Dexters in Cricklewood for property sales. I tried to sell my property through them and they colluded with the buyer behind my back in an attempt to coerce me to accept a lower price than that which I was comfortable accepting. They have behaved extremely unprofessionally, unethically and not at all to the standards that they purport to hold. When I raised the issue with their management, with written evidence of what transpassed, not once did they apologise, rather they tried to bury it and convince me to the deal anyway. I have filed complaints with the property ombudsman and their regulator. I cant speak for all of Dexters, but the people running the Cricklewood office are incompetent, dishonest and untrustworthy in my opinion. I hope this review helps others to avoid the issues with which I am now dealing as a consequence of their behaviour.
Phil · 2 August 2021
★★★★★ 1/5
TrustpilotLandlords Beware
As a landlord I can say the service ive received from the tower bridge team was below par. Certainly not worth the fees!
VanZyl · 26 January 2024
Agent replied · 23 October 2024
Dear VanZyl vanHeerden, I am sorry to read your 1* review. I am unable to locate you on our database from your trustpilot username. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this further for you. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotThank you Dunica and Poppy
I would like to thank 2 very special people namely Dunica Sinclair and Poppy for all there help and support finding a flat for my daughter. They have been amazing…..very professional yet friendly and personable. I cannnot recommend Dexters highly enough. Many thanks again from Jo Fairhurst
Jo · 26 September 2021
Agent replied · 23 October 2024
Dear Jo, thank you for taking the time to leave such a lovely review for Dunica and Poppy in our Clapham office. We are thrilled to read your review and wish you all the best. Kind regards Asma Chughtai Customer Relations Team
★★★★★ 5/5
TrustpilotEfficient
Lilli Kelly at Dexters is very efficient, professional and a good communicator between tenant and landlord, providing a win win outcome for both parties. As a landlord i would highly recommend her.
Urvashi · 13 June 2023
Agent replied · 23 October 2024
Dear Urvashi, Thank you for your kind comments regarding Lilli and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
Trustpilotgreat service from Dexters’s maintenance team
Great service from Lorraine in the maintenance team at Dexters. Helped me to diagnose the problem I was having with my radiator. She then had an engineer come out quickly and fix the problem. Well done and thanks.
M · 25 November 2022
Agent replied · 23 October 2024
Dear M T, Thank you for your kind comments regarding Lorraine and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotPetros has consistently provided great…
Petros has consistently provided great customer service and communication, with timely updates and follow ups
Dilber · 24 June 2024
Agent replied · 23 October 2024
Dear Dilber, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotThis companies has an amazing team…
This companies has an amazing team working with them. I had Brian and he gave great customer support and was eager to answer any questions I had
Ethan · 16 October 2023
Agent replied · 23 October 2024
Dear Ethan, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleZac at Dexters was extremely helpful and went above and beyond to help us in our property search.
Caitlin · 27 April 2024
Agent replied · 24 October 2024
Dear Caitlin, Thank you for taking the time to leave a wonderful 5 star Google review. Zac will be thrilled to read your kind comments. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotLuis Bolis if Dexters Lettings
I recently used Dexters Mr. Luis Bolis for viewing an apartment for rental purposes . Our time was short and Luis. Went above and beyond to get us a viewing on a days notice. It’s a pleasure to work with diligent letting agents like Luis Bolis
Rajesh · 28 October 2021
Agent replied · 23 October 2024
Dear Rajesh, thank you for taking the time to leave us a 5* Trustpilot. We are thrilled to read that you have had a great experience with the team in Fitzrovia. Kind regards Asma Chughtai Customer Relations Team
★★★★★ 5/5
TrustpilotSpeedy response
During my tenancy Dexters have responsive and usually very sympathetic to issues with the property I was renting. My agent, Petros, was always very speedy and helpful.
Alessandro · 9 October 2023
Agent replied · 23 October 2024
Dear Alessandro, Thank you for taking the time to leave a wonderful 5 star review. Petros will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 1/5
TrustpilotDexters lettings in Kew leave a lot to…
Dexters lettings in Kew leave a lot to be desired. Get everything in writing and don’t assume they will follow professional standards.
Michael · 30 January 2024
Agent replied · 23 October 2024
Dear Michael, I am sorry to read your 1* review comments. I understand you have already been in touch with the Area Director in relation to the matter. Kind regards, Asma, Customer Relations Team
★★★★★ 1/5
TrustpilotIgnorant, unprofessional and patronising
This agency are totally unprofessional. They hold landlords in contempt and regard the whole process as a number crunching exercise. Mystery how they have grown so big. Just monstruous.
James · 16 August 2023
Agent replied · 23 October 2024
Dear James , I am sorry to read your 1 review. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this for further you and have your address removed. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotBoiler Issue Resolved
Kudos to Olivier Babylone for attending to our issue in the flat. He was able to deal with the matter at hand professionally. Thank you very much.
Jeff · 5 October 2023
Agent replied · 23 October 2024
Dear Jeff, Thank you for your kind comments regarding Olivier and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleI have recently rented through dexters ,vanya has been very helpful through out the process .
Soorya · 27 May 2024
Agent replied · 24 October 2024
Dear Soorya, Thank you for leaving a Google review for our Vauxhall office. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
Googlezack was very helpful and very professional
Aimee · 25 October 2024
Agent replied · 8 November 2024
Dear Aimee, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma
★★★★★ 5/5
GoogleDexters has been so helpful, it has felt like they have been on our side every step of the way. Vanya our lettings consultant has just been so good at keeping us in the loop. A fantastic service!
Mark · 25 October 2022
Agent replied · 24 October 2024
Dear Mark, It’s great to hear that you have had a brilliant experience with our Vauxhall office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleExcellent experience dealing with Vanya. Very timely in her responses on call and email. Very professional, reliable and enjoyable to deal with.A great credit to Dexters!
Brynmor · 25 October 2023
Agent replied · 24 October 2024
Dear Brynmor, Thank you for your kind comments regarding Vanya and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotGood customer service
Good customer serviceAnd we are very happy with the service we received.Cheers
Jinhai · 1 August 2024
Agent replied · 23 October 2024
Dear Jinhai, Thank you for leaving a wonderful 5* review. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
GoogleOscar Holden top estate agent, who is very good at his job and professional
Sam · 26 June 2024
Agent replied · 24 October 2024
Dear Sam, Thank you for taking the time to leave a 5 star Google review. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotQuick maintenance turnaround
Quick maintenance turnaround! Tara, on the maintenance team, was super helpful in expediting a washer/dryer issue I had. She was able to help arrange for someone to come out on a Saturday to fix it. Great experience!
Blair · 22 November 2022
Agent replied · 23 October 2024
Dear Blair, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Asma Chughtai, Customer Relations Team.
★★★★★ 5/5
TrustpilotDexters has been supportive and very…
Dexters has been supportive and very helpful to me and my 85 year old mother. Myra Mettam and Josh Ferguson have been particularly good.
Sahar · 4 December 2023
Agent replied · 23 October 2024
Dear Sahar, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotUsed Donalina for property management
Used Donalina for property management. Superb- smooth, efficient, gets the just done with the minimum of fuss. Would strongly recommend her and Dexters for property management.
Andrew · 17 October 2023
Agent replied · 23 October 2024
Dear Andrew, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotOutstanding property management team
Outstanding property management team! Edward, Lilli, Ryan, Ana, Paris, Rianna and Bianca are all amazing! Thanks so much to the team for all their hard work!
Megan · 12 October 2023
Agent replied · 23 October 2024
Dear Megan, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Asma Chughtai, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
