Trusted Agent profile · Lambeth
★★★★★
2,229 reviews across 2 platforms
377 Kennington Lane, Vauxhall, SE11 5QY, Lambeth, SE11 5QY
Dexters's office in Lambeth, at 377 Kennington Lane, is rated 4.4 out of 5 across 2,229 reviews on two platforms, including 251 Google reviews rated 4.9.
Every review we hold for the Lambeth office, from every platform, shown as written. First names only.
5/5
TrustpilotAndrzej Szczepaniak is a True asset
Andrzej Szczepaniak has been a great help in getting the whole handover process after end of tenancy settled. He made sure the whole check out process including the report were done smoothly and also the deposit was promptly released.
Dear Thomas, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
5/5
TrustpilotI have been a tenant of Dexter's for…
I have been a tenant of Dexter's for nearly three years now and Petros has been my property manager for the entire time. He has always been and continues to be very efficient, kind and incredibly patient. He is always there to listen to my questions or concerns, and to find a timely solution if there is an issue, and always with a smile! Five star experience!
5/5
TrustpilotSylwia Chlopek is a star!
Sylwia Chlopek is one of the very few Estate Agents that actually listens, does her job well, is responsive and a total professional. I have dealt with MANY agents over the years and trust me when i tell she, this lady stands out. With Sylwia, you, and your property, are in safe hands.
1/5
TrustpilotYes - sold our property - but then that was it
Yes - they sold our property - however thats the easy part. During the sales process they did very little, to the point the onward estate agents in the chain did the majority of the work, and without them I am unsure it would have even happened. Nice enough staff, but maybe need to focus on not just winning business and helping those in the process
I am sorry to read your 1* review. If you could provide us with more information at info@customerrelationsteam.co.uk. I can look into this further for you. Kind regards, Asma, Customer Relations
5/5
TrustpilotAndrzej Szczepaniak is a wonderful…
Andrzej Szczepaniak is a wonderful contact. Always helpful and speedy with our concerns. Thank you very much!
Thank you for your lovely words and for leaving a 5* review. Kind regards, Asma
5/5
TrustpilotNatalia Catana at Dexters was wonderful…
Natalia Catana at Dexters was wonderful and understanding throughout our recent tenancy change. There were a few complications along the way, and I really appreciated her patience, support and help getting everything finalised on time. Thank you, Natalia, for making a stressful situation easier to deal with!
5/5
TrustpilotDexters have helped me during a recent…
Dexters have helped me during a recent tenant transition. They are very organised, I was dealing with Kirlon Sanchez who quickly and efficiently sorted out many issues while still leaving me with a level of control. For a landlord Kirlon and his team is just what you need.
5/5
TrustpilotProvided a great service during a change of tenant
A big thank you to James Englefield - Tenancy Manager who has been great helping us switch out a tenant on our existing contract. The whole process was explained to us clearly and it has been very seamless start to finish. We were kept informed of any updates and prompted if there were any actions outstanding. Appreciate the service and support!
5/5
TrustpilotSacha and the team
Sacha and the team were great at finding a tenant and handling the turnaround.
Thank you for leaving a wonderful 5* review. Kind regards, Asma
5/5
TrustpilotI’ve been working with Sophie since…
I’ve been working with Sophie since Dexters have taken over the management on my rental property! Sophie has been fantastic, with quick turnarounds on requests and on going communication. I trust in Sophie’s work ethic and values. You will be in great hands when Sophie is involved!
5/5
GoogleSven has been so quick, so helpful and super attentive in mine and my partners search for a home. He was quick to book us a viewing and got in touch with a better timing as soon as there was a cancellation. Sven has made us feel so at ease and confident in our search- thank you so much Sven, you are an asset to Dexters!
Dear Alex, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Sven. Please do not hesitate to contact us again. Kind regards, Asma
1/5
Trustpilotreal lack of service/ communication
awful, I have been trying to speak to someone from the sales team for months. they say the same script every time I call "this is lettings, leave your details and sales will call you back". They never do. I actually want to purchase a property, why wont they talk to me? I can see the property just sitting there and every time I ask if it's still available they say it is. But I never get further than that with them.
I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at info@customerrelationsteam.co.uk. I can look into this further for you. Kind regards, Asma, Customer Relations
5/5
GoogleSven has been extremely responsive and proactive with helping us find our perfect new home. He has gone above and beyond to show us property options and explain renting legislation to the best of his knowledge, in order to help us make the best decisions about our move. I can definitely recommend Sven and Dexters Vauxhall for a helpful (and non-invasive!) viewing experience
Dear Serena, We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us should you require our services moving forward. Kind regards, Asma
5/5
TrustpilotRenting apartment at Battersea Reach.
Our apartment in Battersea Reach is rented via Dexters letting agency. As landlords we find that we have a smooth transition between us and our tenants, because Daniella Pink and Caroline French have been very friendly and efficient in sorting out issues in relation to our tenancy. They are very attentive and prompt in what they do.
5/5
GoogleAs a fully managed service for a single property, the team in Vauxhall have been helpful and attentive at all times. Oliver in particular has been contactable, friendly and knowledgeable throughout the period. The retirement of Paula Kadaj was a great pity as she had been a single point of contact and extremely professional. Replacing her with a 'team' did detract from the personal service as the turnover of staff seemed quite rapid but nevertheless the overall outcomes were good. Based on my experience I would certainly recommend Oliver and the Vauxhall office to manage the entire process from start to finish.
Dear John, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and the team in our Vauxhall office will be thrilled to read this. Kind regards, Asma
5/5
TrustpilotRemi Daniels has been an absolutely…
Remi Daniels has been an absolutely brilliant property manager during my tenancy with Dexters. He is professional, compassionate and always quick to respond to any queries, from dealing with noise complaints to arranging repairs. He has also gone above and beyond in helping me with a recent issue. I can't recommend him highly enough.
5/5
TrustpilotExcellent property management team
The service provided by the property management team of Jia Wang, Stephanie Thame and Regan Ronayne at Dexters has been exceptional. They have let and managed my property for many years now and their professionalism is second to none. They communicate well and take action promptly when required. Their help and expertise has been invaluable.
Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
5/5
TrustpilotTina was incredibly professional
Tina was incredibly professional, clear, and helpful throughout the entire process of leaving the property. She made everything straightforward and stress-free. A well-deserved 5 stars!
Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
5/5
TrustpilotExcellent customer service and communication.
I want to take this opportunity to thank Anya Carlyle who is a Property Manager at Dexters for all her support in resolving a number of ongoing issues at my property. She has persistently followed up on all the outstanding issues and resolved them successfully. Her communication and support has been excellent.
5/5
GoogleI highly recommend Dexter's for anyone looking to rent a property. Their staff is exceptionally helpful and professional. I had the pleasure of working with Ed, who went above and beyond to assist me in finding the perfect place to live. As a prospective tenant, I found Dexter's to be incredibly accommodating. They listened to my needs, showed me suitable properties, and made the entire rental process smooth and stress-free. If you're in the market for a rental property, I definitely recommend giving Dexter's a try. Their expertise and customer-focused approach made my house-hunting experience enjoyable and successful!
Dear Edward, Thank you for your lovely words and for leaving a 5* review. We are delighted that your experience with us couldn’t have been any better and the team in our Vauxhall office will be so pleased to read this. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Asma
5/5
TrustpilotProactive communication and empathy
Proactive communication, empathy and transparency are three core values I have seen demonstrated at Dexters. I have rented a home through them for nearly two years, and they have stood out as property managers that actually care. Most recently, Daragh Power has impressed me with their kindness and genuine care. I had two requests of the landlord, one that would require a change to my contact, and Daragh was AMAZING at listening to my needs, understanding the time sensitivity and following up with the landlord when we didn’t receive a response right away. They could have deprioritised my concerns or have gotten upset with my persistence but instead they understood where I was coming from and really advocated for me. This is exactly what one would want from a property manager, but is something I find is rare, especially in a ‘landlord market.’ Daragh communicated professionally throughout and made the entire process stress free. I wouldn’t choose another property manager besides Dexters.
Dear Gabriella, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us if you have any queries. Kind regards, Asma
5/5
TrustpilotDexters has been my rental management…
Dexters has been my rental management agent for a number of years and have done an excellent job. Bethany Stewart is very helpful in sorting things out for me. I would recommend them.
1/5
TrustpilotVote for worst estate agency of the year
This review is in particular for Dexter's Lee.If you think all Estate Agents in Lee are the same,then Dexter's Lee is definitely different. very different,in fact they could contend for the worst estate agency in England. I would highly recommend to anyone buying or selling through Dexter's Lee to contact me. The team, and in particular the sales team are money oriented. They will provide all sorts of distorted facts to make you list their property through them and whilst buying ,all sorts of lies without any moral conscience will be told. Their costs are higher than other than other estate agents who provide a far more personal service. This agency strives on the Dexter's brand but having dealt with Dexter's in other parts,I can easily vouch that they are the worst and most unprofessional. Please do your research before listing your property,buying and even thinking of renting out through them. They will completely ignore any of your requests or their duties as long as they can make their commission. As stated I am ready to help and discuss in more detail on why to avoid this agency
Dear Ronny, I am sorry to read your 1* review comments. I have passed them to our Area Director as we are keen to discuss this further with you and will be in contact. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotProperty Inspection done well
Rianna Shanghanoo has been a star! I can 100% rely on her assistance if I needed any help at my rented property
Dear Shareena, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
