Dexters Streatham reviews in Lambeth

★★★★★ 1/5

Trustpilot

Appalling estate agent, unprofessional and unhelpful

We let our old family home through Dexters in Streatham Hill in October 2019. We dealt with Tatiana, an agent who is still with the company in some capacity, according to the manager of that branch. The tenants they found were professional scammers, and proper due diligence would have discovered that they had taken out cases against previous landlords. As it was, they asked for extra time to pay the deposit (which we agreed), and when they moved in, asked to paint the house white (which we refused, but they did anyway). They also brought in a dog, which was explicitly not allowed in the tenancy agreement.There was a small leak from the bathroom which we fixed, but that set off a string of spurious complaints about the condition of the hosue, which Dexters had vetted and approved before letting. After we visited the house and refused to repair something that wasn't broken, the tenants gave notice, and in February 2020, left the house without allowing us to visit to check the condiiton of the property. They walked away with a 43 inch plasma TV, and damage to the house. They then had the cheek to take out a money claim which we settled in order to avoid litigation and further expense. They accepted less than a third of what they were claiming, showing that the claim was indeed spurious.Throughout all this, Dexters and Tatiana in particular, were useless and unsupportive, apart from an occasional email to tell the tenants they could not do any unauthorised painting. We firmly believe that Tatiana and the branch were not at all bothered about the calibre of tenants they brought in and did not carry out the requisite checks. They did, at least, accept that we should not have to pay them more than £6000 in charges, which they were claiming for having found the tenants. As a result of COVID, the house remained empty until August 2020, so we lost more than £15,000 in rent.The new manager had the gall to ask if we would be interested in letting through them again. When I queried whether they had kept a complete record of the previous tenants, including a check-out process, so I could sort out the council tax owed by the tenants, she said they had not. So I cannot prove to the local authority that I am not liable for council tax for the period the tenants were in the house, since the leaving date is not recorded.All in all, this was a traumatic and annoying experience for us and we would strongly recommend you stay away from Dexters at all costs. They are unprofessional and not all helpful. We have only just finished dealing with all the fallout, and still have to get them to write to the local authority about the date the tenants moved out.

Salim · 28 November 2022

★★★★★ 5/5

Trustpilot

Danny was so fast coming back to me

Danny was so fast coming back to me. Very clear and helpful. Best service to date

Denny · 20 November 2024

★★★★★ 5/5

Trustpilot

Recently left a dexters managed…

Recently left a dexters managed property in Peckham. Dealt closely with Natalie from the Peckham branch - Natalie was really easy to work with and managed to sort our issues out promptly and kept us informed throughout.

Josh · 19 October 2023

★★★★★ 4/5

Trustpilot

The sales side of Dexters is 5 star plus, in my point of view.

As a Landlord whose property Dexters has managed for many years, I am on the whole satisfied. The sales side of Dexters is 5 star plus, in my point of view. Zahra, who I deal with, is early on the case at the end of each tenancy and works flat out to find the best tenant for me. She gives very good advice but also listens to my requirements as a client. What lets Dexters down a little, for me, is its property management team. They operate a sort of pool system, which gives me the feeling that no one is taking personal responsibility. Often when I call the office I find I directed to someone new who I have not spoken to before. Quite often important pieces of information have been left off my file by the previous colleague. In addition, some of the staff seem inexperienced in the maintenance issues which they are handling. It would be good if I was kept updated on who my personal contact was at any point in time.

R · 6 February 2024

★★★★★ 5/5

Trustpilot

Lily was my contact from Dexters while…

Lily was my contact from Dexters while I was a tenant in one of their flats - she was always available to answer my calls - and very easy to get on with. Thank you.

Dan · 30 November 2023

★★★★★ 5/5

Trustpilot

Connor Rowan at Dexters Property…

Connor Rowan at Dexters Property Management is a reliable and professional property manager who is always responsive to our needs and goes above and beyond to ensure that we are happy and comfortable in our rental property.

Kalman · 12 October 2023

★★★★★ 5/5

Trustpilot

Myra Mettam is and was my first contact…

Myra Mettam is and was my first contact with Dexters her professional approach and her problem solving is second to none. I can highly recommend this person to manage your properties they are in safe hands

Jane · 1 November 2023

★★★★★ 5/5

Google

Crystal and James were so helpful in assisting us with our move. It has been a very pleasant experience.

Phoebe · 26 September 2024

★★★★★ 5/5

Trustpilot

Joseph was an absolute pleasure to work…

Joseph was an absolute pleasure to work with very knowledgeable and professional. He understood what I was looking for and got it done. Great Job!!!

Savvas · 16 June 2024

★★★★★ 5/5

Trustpilot

I’ve had a fantastic experience with…

I’ve had a fantastic experience with Dexters due to Jada Palmer, my agent. She’s gone above and beyond to be both responsive and to fix any issues I’ve faced in my new flat since I’ve recently moved in January. I’m so, so grateful to have such a good agent, especially since I’ve had a terrible experience in the past with my previous letting agency. I would definitely recommend Dexters and especially ask for Jada!

Asma · 28 May 2024

★★★★★ 1/5

Google

I am having problems with the refund of a £461 deposit that I paid and did not live in the house and the landlord is the one who gave up renting it. I am contacting a lawyer to resolve the problem with Dexters of Streatham property. I have already sent an email to Mr James Darby and Dexters and have not received a response so far.

Sirlene · 11 October 2024

★★★★★ 5/5

Trustpilot

Really professional and timely…

Really professional and timely responses from them especially Danilo Shabudin. I have had a few requests over past few days that Dan professionally handled. Highly recommend

Shehroz · 27 May 2024

★★★★★ 3/5

Google

struggled quite a bit with Dexters. For example I called to speak to a gentlemen 5 times with out being connect and with out him calling me back. He also did not respond to any Emails. This review would be lower if it wasn't for Mariya R who I luckily was connected to after my 5th attempt at getting in contact with the officer working with us. Mariya managed to complete what we had been requesting for weeks in less than a day. Very impressed with Mariya, others in Dexter not so much.

Harry · 28 January 2024

★★★★★ 5/5

Trustpilot

Dexters, do not lose this gem

Rented for almost 1.5 years, had to move due to change in jobs: we have had an excellent experience from start to finish with Dexters.

Gokay · 16 September 2026

★★★★★ 5/5

Trustpilot

Dexters - St. John’s Wood - Patrick Downham

Had a very positive experience working with Patrick at the St. John’s Wood Dexters office. I had very limited time to find a flat before starting my grad school program and Patrick went above and beyond to ensure that it happened. I love my current flat and most definitely will return to Dexters in the future.

Anne · 28 September 2021

★★★★★ 4/5

Trustpilot

On a process of renting a one bedroom…

On a process of renting a one bedroom flat, managed to book a viewing on the same day, thank you to Jaden support and flexibility. My offer has been accepted on the next day, All the paperwork is now in place and his manager Liz is keeping me updated with the approvals progress. Fingers crossed 🤞

Angelica · 24 September 2021

★★★★★ 5/5

Trustpilot

Excellent service

Excellent service, made the process easy and straightforward.The team are very knowledgeable and helpful. Really friendly and reliable. When picking up keys they even called and booked up a cab for me, Nina was extremely helpful. 100% recommend!Thank you.

Consumer · 4 August 2023

★★★★★ 4/5

Trustpilot

Nasra Said leaving her post as my property manager

I was very sorry to hear that my property manager with Dexters, Nasra Said, will be moving to another department. She has spoiled me with her efficiency and her dedication to her job and she will be difficult to replace. Always caring, always listening, doing her best to keep her clients happy.I wish her the best of luck in her future post and I will miss her.

Frosso · 18 September 2024

★★★★★ 5/5

Trustpilot

Great to work with you guys.Remi…

Great to work with you guys.Remi daniels helped me alot…

Imran · 19 May 2026

★★★★★ 4/5

Trustpilot

Archive and Ryan were very professional…

Archive and Ryan were very professional in keeping us informed of properties appropriate for us.

Sasha · 18 November 2024

★★★★★ 5/5

Google

Keron was super helpful and proactive in helping us find a place to rent, thanks Keron 😊 …

Megv1596 · 3 October 2024

★★★★★ 5/5

Trustpilot

Alistair Maclean was excellent in…

Alistair Maclean was excellent in progressing from his end of the sale chain and was a pleasure to work with. He has a great manner and is a highly effective sales progressor keeping me updated all along the way until completion. Thanks for all your help.

Stuart · 21 December 2022

★★★★★ 5/5

Trustpilot

Mission achieved

Rafi and George were a good team and all were positive and helpful. It was a rollercoaster ride but all was achieved within a decent period of time.

Mh · 4 April 2024

★★★★★ 5/5

Trustpilot

I worked with Esta to complete my very…

I worked with Esta to complete my very painful purchase. She was brilliant throughout the transaction, regularly checking in, chasing my solicitor, chasing the seller and their solicitor. She helped significantly with the frustrations and stress of the issues we faced and all the while being super friendly and polite.

Dan · 5 July 2022